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The room at the tower good. Breakfast has lots of choices and good service too. When i was online trying to select a room. From the website, the room grade i select was suppose to be the newly renovated rooms with rain shower, marble bathroom counter, tv in bathroom and etc... But when i check in, i was assigned to a older room at the main building without all as described. I call the loddy and they told me that my room grade was not the newly renovated rooms, it is available at the next higher grade room. I was not too happy about this as i feel that i was misleaded to book at this hotel because of the renovation. But not so. I talk to the manager and she allow me to change room, but keep reminding me that this is only a courtesy upgrade, next time please book the higher grade room. My point is that the hotel are giving miskeading into on website to customers and the staff should be aware of the room class and provide the correct room to customer.
Elegant hotel Friendly staff Breakfast buffett had numerous selections Very clean room had, no problem with hot water None so far, I stay at Manila Hotel a few days per year on my vacation and business trips
Historic look, reflects Philippines culture Breakfast buffet had good variety but quite salty
Breakfast buffet was great. Many selections.
Lobby was fabulous. Breakfast was fantastic. Ambiance seems like a blast from the old manila The check in counter was a bit slow in processing transactions. Bathtub draining does not work on our room. Single bed is a bit small and requires limited sleeping movement
The buffet breakfast was really good. Ms. Cruz was very helpful. When you booked online, you need to know how their rooms really look like. They place me in the worst rooms (which was on the side of the hotel building). I have been in Manila Hotel a lot of times and I was very upset when I entered the room (smelly, dusty, old) does not look like what I saw in their website. you can asked for the manager and have her (ms.mcruz) fixed the problem.
Not much The carpets are dirty and needs replacements. The lights are uneven. The old charm of the hotel has vanished. It looks old rather than historic. It looks tired and at time tacky.
The staff is incredibly friendly and attentive. The bedding is excellent and the furnishings are all nice. The bathrooms are very nice too. Didn't have meals other than the breakfast buffet, which was the nicest I have ever had, in any hotel (previous stays U.S., Canada and Europe). Had never been to the Philippines and wasn't sure what to expect in accommodations. Manila Hotel surpassed my expectations by a significant margin. Has a feel of true luxury. Some of the surrounding areas seem like they could be a little unsafe. This is not a criticism of the hotel, which is over 100 years old and has probably seen much change in the city. The hotel takes safety and security of its guest very seriously. Just ask them if you have questions about the surrounding areas. We did venture out for dinner and were careful. Keep most of your money in the hotel safe and don't be alone if possible. Bottom line is I will still look to stay here when in Manila.
Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
A portal into old Manila with all the classic immunities one would need in any 5 star hotel.
Stayed at Manila Hotel 35 years ago and it was luxurious and elegant then and it still is! Breakfast buffet was more like a brunch! It was excellent, delicious but sinful ! The second time we were there it was very crowded but then considering it was a weekend, it's understandable !
Location. Near shopping malls and landmarks Parking
renovate and paint around bathroom doors looks bad
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
Very lovely and good in understanding people Some of the hotel floors were too old
Location It needs remodeling and it need cleaner carpets
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
None When i got to the hotel at checking time....my room still was not ready. After they have me keys to the room...no one helped me to my room. When i get to the room...it was small....had ants...and the bathroom was still dirty...i checked out after finding a real 4 or 5 star hotel
Price and service Food
The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable. The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
The whole hotel experience was great. Nice room, comfy bed and relaxing ambiance despite the busy streets of manila. The pool & fitness area is not that huge to accomodate larger amount of guests. Pathway to the chapel is a bit dim & creepy at night.
Pool area was dirty and very dated
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
breakafast buffet was superb. rooms are too old. need to renovate.
Food was good and the hotel was very clean.. Staff was almost too polite, but very helpful Some of the hotel's drivers had unclear prices and were reluctant to tell me until I had arrived at my destination.. They were also far too expensive, charging me as more than triple the rate of a regular taxi. My stay would have been perfect had the drivers been more honest. To be fair this was not typical of every driver at your hotel. The drivers Ruel and Gerry were very good.. Also on another occasion I asked the driver to bring me to a regular bar but he brought me to a whore/prostitute bar instead. This was hilarious for me but I can imagine other guests becoming offended at this.
Nice small hotl with friendly staff.
Walking distance to Rizal Park, Ocean Park and Robinson Mall. Good breakfast buffet. Staff was super friendly and helpful. They need to rethink the mattress. Upgrade to pillow top or memory foam. If you like it firm it's up your alley.
THe staff could not do more for you,always polite,and very friendly,I would reconmend La corona top stay. Nothing everything was good.
Rooms are modern, clean, and large. Only one thing I would change to make the room perfect, a soft chair to relax in. Room is equipped with hard chairs like you would expect to see in a dining room.
Showers are great! Best next to the Yokohama bay Sheraton. a 2nd pillow..
- Location...Near to Dr. Rizal Garden etc - Staff: So abundant in fact they can cut down. - Breakfast- Complimentary ...yet excellent with a mix of healthy aswell tasty item combinations...buffet style. - Personally speaking I don't like local [Philippine cousin] Best Western is good alternative for me. -Staff very courteous. - Bathroom had inadequate shelving for all my needs, items - Their dinner pricing was higher than surrounding eataries like McDonald, Wendy and other places. - I am always looking for best value.. It fit my budget well. No complaints.
My booking was correct and the service good. When I had a situation where the Aircon stopped working I was moved to another room with no problems or upset. In dealing with the problem they were quick and decisive. When I asked the Concierge if it was possible to get another pillow the young man replied that it was and he would bring it in a few minutes. No additional pillow was delivered.
The roof top bar with the views across Manila, the perfect spot for sunset. Great location to explore the Intramuros area of Manila.
The food and the drinks were amazing especially on the rooftop! The rooms were quiet and clean and comfortable. Very friendly and helpful staff. Its located on the inside of the Intramuros walls so it felt safe. Quiet at night! Its located on a very busy corner of town so there is a lot of traffic during the day and evening.
clean room, friendly staff, nearness to coffee shops and 7-11 drink prices in mini fridges, but most hotels charge that. 7-11 right around the corner open 24
I like the vicinity to the embassy Everything was fine for the money
Courteous staff, clean room and facilities, trustworthy parking attendants, very reasonable prices, location close to U.S. Embassy, reasonable "hotel service car" prices to the airport (600 pesos). Slow elevator service, tinted window in rooms is old and distorted, which ruins the view of the ocean front.
Proximity to embassy. Restaurant downstairs was good and room service was prompt. Location was less than 5 minutes to embassy and with traffic one hour from international airport. Cleanliness, seemed tone lacking in general it's needing better upkeep and detailing. Near the road so you hear a bit of traffic at all hours. Walls are thin so if your a light sleeper you could be woke up from the knocking next door.
too long to check out other than that nice stay for the price also they charged too much money for transfer to airport
Elevator..it easy to go up to the room...clean..free breakfast..the room and toilet clean..
The staff compensates for the poor faciliy. The only up side in this hotel is the desire of their staff to make up for the poor hotel condition. I would rate their staff A. However, the rooms have really disturbing issues. 1. Chairs and beds are worn out and the carpet have evidence of molds growing in them. The toilet pluming is old and often have the danger of clogging up. 2. The corridor carpets have evidence of molds growing in them as well. 3. The management of this hotel clearly must have serious capital issues as their hotel needs serious renovation ,not to mention,major cleaning up operation to make their hotel safe for guest. 4. This hotel will not pass under US standards and will most likely be shut down for health hazard conditions. Definitely not recommended for ASTHMATIC,COPD or people taking immuno suppressant drugs.
Nice and peaceful I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service
The location. I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!
Thank you vayama Noghing
Mr Nard is your examplery good staff.We always get right info from him.He is very polite ,respectfullness yet trustsfullness and helpfullness.He can speak Malay fluently and this is good for guests from Malaysia,Indonesia and Brunei especially the guests whose English is under parr. No complaint so far.
Was not impressed with the hotel. Water pressure was low. Noise of construction. Internet was not good.
I liked the room I did not like the inside bar it was hard to hear yourself speak, the staff at the bar were not experienced, however the breakfast staff were great.The checkin took to long and the front desk staff were not overly helpful
Hotel is good but road side rooms got lot of disturbance of traffic
Close to the Sikat-bus, which goes to Batangas/Puerto Galera The standard room was extremely noisy due to traffic and bad windows. The staff does not hesitate to lie to your face.
Close to LA Cafe I wasnt there long enough
location and facilities Room 202 very noisy at night, next time I want quiet room please
For the price of 48 USD stabdard room: a) a hearty breakfast-food was great but suggest that they switch to brewing coffee-Philippnes has one of the best arabica's from Batangas) rather than the tasteless instant variety;b) Free english newspaper;c) Relatively reliable and fast free wifi connection;d) friendly and super helpful staff;e) room large enough for a couple and possibly a kid or 2 without feeling cramped and with its own bathroom facilities (also suggest a more powerful lamp for reading as an extra) and e) Walking distance to a large swanky mall-Robinson's--all for USD 48 ! None-I got more than I paid for. In the earlier reviews, guest noted the location and its seediness. In my opinion, nothing short term can be done with poverty and its daily manifestations in Manila. The hotel is located in an older section of Manila once renowned as a red light district in the hey day of US military visiting Manila for its R and R break. Do I feel unsafe? No but using common sense anywhere one is traveling to is always a good rule be it in Baltimore, USA or in Manila, Philippines.
The hotel staff are courteous and nice. The location is good for city trips.
Nothing. Stupid hotel. Everything. Stupid hotel.
The location The reservation was handled very poorly.
Staff is very friendly. Everyone says hello to you. Room service is good, but food can be expensive versus going to the restaurants. Robinson's mall is just in walking distance and many restaurants. SM Mall and Mall of Asia is a taxi ride away about 15-30 minutes depending on traffic. I extended my stay and received a discount on the room rate unexpected. Highly recommend this hotel to anyone that would like a nice hotel with good service and good prices.
Everything was perfect and on a high level.
Room was clean and comfortable close to mcdonalds The taxi from airport was expensive wish i could havethe hotel pick me up next time
good hotel near rizal park and bay walk there s no refrigerator provided in the room no drinking water and cup plate or hot cattle
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local