Good to know
Value for money
Distance to city centre
|Montreal Pierre Elliott Trudeau Intl|
Distance to airport
|"Great breakfast and beautiful view."||(in 12 reviews)|
|"Excellent facility, location and staff!"||(in 48 reviews)|
|"Perfect Location and enjoyed our stay."||(in 53 reviews)|
|"No microwave and no fridge"||(in 7 reviews)|
|"The hotel is overcrouded."||(in 11 reviews)|
|"No radio either in room."||(in 30 reviews)|
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Room and location
A day prior to check in date,we stop to inquire about dropping baggage policy and was informed that we had an extra room reserved and Frederick (front desk) contacted Alexia of Kayak trying to cancel wrongly extra room.After their phone conversation,Frederick ASSURED me that the problem had been taken care of. There was another female employee that witness Frederick statement as well as my wife. next day, Saturday May 19, while checking in I was informed that the extra room reservation was NEVER cancelled. From the room I contacted by phone KAYAK representative CATHY whom showed extremely poor customer service,indifferent attitude and verbally aggressive tone. Being this my first Kayak experience I really expected better results from all involved. I expect your reply.
Not up to par
They worked with us to resolve an issue at check-in
There were two big issues at check-in even though we had a confirmation email: they did not have us staying the full amount of time and they did not have our king bed. Wendy at the Libby check-in counter said she could not do anything since they were fully booked. We asked do a manger and she went to talk with him and came back with a miracle, she got us the right room and fixed the departure date. Amazing how a hotel can go from fully booked to rooms available, especially since we had a "club room with a kink bed", hmmmm The hope tel rooms are dated, the varnish is flaky king off the furniture and bathroom fixtures. The food is so-so for a hotel of this class... it was not worth the money.
The hotel looked much nicer online . The room was clean and the location is just alright.
The noise was awful you can hear everything in the hall. I could even hear my neighbors phone ringing a ton. The AC units were extremely loud and the water pressure in the bathroom would drop making a hissing/squeaking noise after use. Another pet peeve is no fan in the bathroom and the doors have glass on them so when you turn the light on at night you could potentially be waking up your partner or anyone else with you. The parking garage underground is tight and super low, my Jeep Wrangler almost didn't make the height clearance. Wasn't impressed one bit by this hotel very over rated.
Located within the heart of Montreal with easy access to metro stations
The Le Centre Sheraton Montreal Hotel is located in the city center, steps from St. Catherine’s Street and Bell Center. The hotel is also close to popular attractions like the Notre Dame Basilica and the Old Port. This non-smoking hotel has a full-service spa and salon, as well as a picnic area outdoors. Car rentals and foreign exchange are available at the front desk, which is available 24 hours a day. There is a concierge desk to assist with tickets, tours, reservations, and other tourist needs during your stay. The hotel has laundry facilities and also provides laundry and dry cleaning service.
The Le Centre Sheraton Montreal Hotel offers 51,000 square feet of event and meeting space for a variety of business meetings and events. There is a dedicated events and catering team at the hotel, as well as state-of-the-art AV equipment. The hotel offers Club Level rooms that have exclusive access to the Club Lounge on the 37th floor. Breakfast is available for all guests and is complimentary for Club Level members. There is also an indoor heated pool, a bistro, and a cafe bar featuring Starbucks coffee and signature cocktails.
Guest rooms include Sheraton Signature Sleep Experience beds and bedding, with in-room WiFi, flat-screen TVs, premium channels, a work desk, and a sitting area. Private baths in each room include modern furnishings and deluxe amenities. This pet-friendly hotel has a total of 825 guest rooms and suites, including a number of accessible rooms and connecting guest rooms. There is also an electric vehicle charging station available for a fee.
based on 524 reviews
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Most popular landmarks
- Centre Bell 276 yd
- Cathédrale Marie-Reine-du-Monde 297 yd
- Musée des beaux-arts de Montréal 0.4 mi
- McGill University 0.6 mi
- Musée Pointe-à-Callière 0.9 mi
- Parc du Mont-Royal 0.9 mi