2.0
2 hoour delay for car pickup at the GSO airportReviewed 21 May 2026
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2.0
They didn't have any cars available to rent. They let me reserve cars they didn't have.Reviewed 7 May 2026
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6.0
The car was larger than I wanted and I hated it.Reviewed 25 Apr 2026
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2.0
Nobody calls me for pickupReviewed 7 Apr 2026
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2.0
I left a poor review solely on the fact that o booked a one way to get home from Birmingham. The website said I had booked it and it would be waiting on me. When I got to Birmingham, the counter said national didn’t do one day rentals - which is fine, but please don’t tell me the rental is available while I’m in Amsterdam and then when I get to the USA, find out there are no cars available. That was not a good experience. Granted 2 days of canceled flights didn’t help. I just want you to know so no one else has their car rental canceled and gets stuck like I did.Reviewed 15 Oct 2025
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8.0
Everything was just fine 👏Reviewed 4 Oct 2025
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10.0
Easy drop off, friendly staff - no recommendations for improvement!Reviewed 4 Oct 2025
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10.0
My far it was the easiest most convenient experience I have had at any car rental company in Kansas City.Reviewed 2 Oct 2025
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2.0
I was never able to pick up a vehicle. When I arrived, I was told they only had cars available for people with reservations. I showed them my confirmation number from Kayak and was told they only had cars for people who booked direct. It was after midnight and the other rental agencies were closed, so I went without a car until the following morning. Very disappointing experience.Reviewed 29 Sept 2025
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10.0
The team at National LAX airport was truly amazing, friendly and keen to help and find us the right solution for the extra luggage we had. I don't remember the exact names of the representative but she was really good and helpful.Reviewed 27 Sept 2025
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2.0
My first experience with Kayak and it was awful - I took an Uber to the airport to pick up my vehicle, but there was no vehicle available. A waste of my time and money. I will never use Kayak again...Reviewed 21 Aug 2025
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2.0
I DID NOT GET A CAR. !! At least not from National. They told me they had no record of my payment online on their end. I paid ahead with klarna. I will say, there was a manager, FERNANDO, who ran around and called other places to find me a car. I had to ride share to a second location ( different company ( enterprise). I had to rent all over, so basically double paid. I don’t see any refund from klarna as of yet. I have previously rented with kayak and no problem. Just gave the credit card $300 dep. Big headache. No more National. They just kept saying don’t use 3rd party companies. I use Expedia regularly with no problem and have used kayak as well. It makes no sense. Now I need to get the charge off of my klarna account!!!Reviewed 20 Aug 2025
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