Cons (-) We really loved this hotel. Staff great and super friendly. So convenient to everything we wanted to do. Room waa really clean and bed was super comfy. I will definitely stay again.
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Amenities at Hilton Garden Inn New York/Manhattan-Chelsea
- Fitness centre
- Restaurant
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Reviews of Hilton Garden Inn New York/Manhattan-Chelsea
7.7
Good
4246 verified ratings
Wonderful
1567
Very good
1139
Good
693
Okay
346
Fair
193
Mediocre
109
Poor
198
Summary of reviews
Guests say
Guests consistently praised the hotel's excellent central location, making it convenient for exploring the city and accessing public transportation. Many appreciated the cleanliness of the rooms and bathrooms, as well as the comfort of the beds. While some staff members were described as friendly and helpful, others received mixed feedback regarding their attitude and language skills. Several guests expressed dissatisfaction with the breakfast, citing limited options and high prices. Issues with unauthorized credit card charges and noise were also mentioned, but overall, the positive aspects such as location and cleanliness stood out.AI-generated from customer reviews
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Score by provider
7.7 out of 10
1786 reviews
8.1 out of 10
37 reviews
7.9 out of 10
19 reviews
7.4 out of 10
5 reviews
All reviews
Pros (+) The hotel is in a great location, near Midtown sights and subways, but on a relatively quiet side street. Hotel staff was accommodating and placed to baby Pack-and-plays in our room before we arrived for our two young children. Plenty of very good food and dining options nearby. We'd stay here again for sure. The room was clean and comfortable.
Cons (-) The bar is not open on weekends and the room was relatively small. That said, it's NY and at this price palatial we did not expect. Putting coffee in the lobby would be a nice amenity.
Cons (-) Arrived a couple hours after check in and discovered that our room had been given away.We had booked a room with 2 Queen beds (there were three adults) and they put us in a room with 1 king and a roll away. Roll away bed was very uncomfortable. The room they stuck us in was right above the entry, so very noisy.
Cons (-) wifi did not work in my room - weak intermittent signal
Pros (+) The location on 28th Street is very central and convenient.
Cons (-) One of the elevators didn't seem to be working very well and the other was very slow. Luckily I was on the 2nd floor, so I took the stairs, which were clean and well lit. It was pouring rain when I arrived and the front desk had no umbrellas to lend. It was also very loud from street noise in my room. Inside from the hallway was quiet, even though I was near the elevator.
Location
121 West 28th Street, New York, NY 10001-6102
What's nearby
- Koreatown372 yd
- Madison Square Garden0.3 mi
- Empire State Building0.3 mi
- Times Square0.9 mi
- Broadway1 mi
- Rockefeller Center1.1 mi
- Theatre District1.1 mi
- United Nations Headquarters1.2 mi
- Museum of Modern Art1.3 mi
- New York City Center1.4 mi
- Midtown Center1.4 mi
- Tiffany & Co.1.4 mi
Policies
Check-in/Check-out | Check in anytime after 15:00, check out anytime before 12:00 |
|---|---|
Cancellation/pre-payment | Cancellation/pre-payment policies vary by room type and provider. |
Essential information about Hilton Garden Inn New York/Manhattan-Chelsea
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
February | July | £260 | £181 |
Cheapest month to stay with an average 39% drop in price. | Most expensive month to stay with an average 43% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hilton Garden Inn New York/Manhattan-Chelsea
Which month has the cheapest rates at Hilton Garden Inn New York/Manhattan-Chelsea?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hilton Garden Inn New York/Manhattan-Chelsea is February, with an average nightly rate of £138. The most expensive month is September at £399 per night.
What is the cheapest day to book Hilton Garden Inn New York/Manhattan-Chelsea?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hilton Garden Inn New York/Manhattan-Chelsea is Saturday, with an average nightly rate of £178. The most expensive day is Sunday at £377 per night.
How far in advance should you book Hilton Garden Inn New York/Manhattan-Chelsea?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hilton Garden Inn New York/Manhattan-Chelsea, book around 12 weeks in advance. This could save you approximately 51% compared to booking last minute.
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See most recommended stays in New YorkGood to know
Distance to city centre | Nearest airport | Distance to airport |
|---|---|---|
0.7 mi | New York LaGuardia | 6.5 mi |