Overview

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Imperial Hotel and Suites

5851 Victoria Ave, Niagara Falls, ON, Canada
+1 905 356 2648

£43+

Overall guest ratings

6.2/10 Good
Based on 2,196 reviews

Review highlights

  • 8.8
  • 7.3
  • 4.1
  • 3.4

Nearby

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    About

    With a stay at Imperial Hotel and Suites, you'll be centrally located in Niagara Falls, steps from Greg Frewin Theatre and Niagara SkyWheel. This hotel is close to American Falls and Bridal Veil Falls.

    Rooms

    Make yourself at home in one of the 104 air-conditioned rooms featuring refrigerators and microwaves. Your room comes with a pillowtop bed, and all rooms are furnished with sofa beds. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers.

    Amenities

    Enjoy recreational amenities such as an indoor pool and a fitness center. This hotel also features complimentary wireless Internet access, an arcade/game room, and gift shops/newsstands.

    Dining

    Enjoy a satisfying meal at a restaurant serving guests of Imperial Hotel and Suites. Quench your thirst with your favorite drink at a bar/lounge.

    Business, Other Amenities

    Featured amenities include multilingual staff, laundry facilities, and ATM/banking services. Self parking (subject to charges) is available onsite.

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    Hotels.com

    Amenities

    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Business centre
    • Internet
    • Currency exchange on-site
    • Meeting/Banquet facilities
    • Room service
    • Game room
    • Hot tub
    • Indoor pool
    • Restaurant
    • Air-conditioned
    • 24 hour front desk
    • Pool table
    • Storage available
    • Non-smoking rooms available
    • Gift shop
    • Laundry facilities
    • Bar/Lounge
    • Cable or satellite TV
    • Safe
    • Pets not allowed
    • Parking (surcharge)
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    Reviews

    Guest reviews

    Overall rating

    6.2 Good
    Based on 2,196 reviews
    • 8.8 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
      9.3 "93% enjoyed the restaurants & bars nearby."
      10.0 "100% liked the proximity to shopping."
      10.0 "City centre within easy reach, said 100%."
    • 7.3 "Good service."
      7.7 "77% found the staff to be very friendly."
    • 7.1 "Good breakfast."
      8.4 "84% were happy with the price of the breakfast."
    • 5.3 "Food is average."
    • 4.1 "Rooms are not good."
      3.4 "66% said rooms were dirty."
      4.4 "56% didn't like the uncomfortable beds."
      1.3 "87% complained about the bathroom."
      0.9 "91% thought they were poorly maintained."
      1.7 "For 83%, the rooms looked old."
      1.3 "87% found problems with the furniture."
      1.3 "87% thought the tv was sub-standard."
      1.6 "84% said the bathroom was dirty."
      4.5 "Air conditioning was criticized by 55%."
      1.4 "86% had problems with the shower."
      2.1 "79% were disappointed with the minibar."
      1.7 "83% criticized the small bathroom."
      3.1 "69% were unsatisfied with the kitchenette."
    • 3.4 "Not very clean."
      3.4 "66% said rooms were dirty."
      3.4 "66% thought it was rather dirty."
      1.6 "84% said the bathroom was dirty."
      0.0 "100% said that wellness & sports facilities were unclean."
    • 2.3 "Terrible amenities."
      2.0 "80% thought the building wasn't nice."
      1.6 "For 84%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
      1.3 "87% didn't like the architecture."
    • 2.2 "Horrible vibe."
      1.6 "84% criticized the unstylish hotel."
      1.6 "For 84%, the lobby entrance was sub-standard."
      4.0 "60% criticized the plain hotel."
      2.0 "80% didn't like the unstylish hotel."
    • 1.8 "Disappointing internet connection."
      1.0 "90% said the wifi quality was bad."
    View all review categories

    Overall rating

    6.8 Good
    Based on 856 reviews
    • 8.9 "Location is great."
      9.5 "95% liked the proximity to sightseeing."
    • 7.4 "Good breakfast."
      8.5 "85% were happy with the price of the breakfast."
    • 7.2 "Good service."
      7.8 "78% found the staff to be very friendly."
    • 7.1 "High value."
      8.5 "85% were happy with the price of the breakfast."
    • 5.7 "Food is average."
    • 4.4 "Rooms are not good."
      3.7 "63% said rooms were dirty."
      5.0 "Beds were acceptable for 50%."
      1.2 "88% complained about the bathroom."
      1.9 "For 81%, the rooms looked old."
      1.1 "89% found problems with the furniture."
      1.1 "89% thought they were poorly maintained."
      1.4 "86% thought the tv was sub-standard."
      1.5 "85% said the bathroom was dirty."
      1.3 "87% criticized the small bathroom."
      1.4 "86% had problems with the shower."
      4.4 "Air conditioning was criticized by 56%."
    • 3.5 "Not very clean."
      3.7 "63% said rooms were dirty."
      3.4 "66% thought it was rather dirty."
      1.5 "85% said the bathroom was dirty."
      4.9 "Dirty pool, said 51%."
    • 2.4 "Horrible vibe."
      1.8 "82% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 2.1 "Terrible amenities."
      1.8 "82% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 1.6 "Disappointing internet connection."
      0.8 "92% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.9 OK
    Based on 1,295 reviews
    • 8.7 "Location is great."
      9.4 "94% liked the proximity to sightseeing."
    • 7.2 "Good service."
      7.7 "77% found the staff to be very friendly."
    • 6.9 "Breakfast is mediocre."
    • 5.3 "Food is average."
    • 3.5 "Rooms are not good."
      3.0 "70% said rooms were dirty."
      1.3 "87% complained about the bathroom."
      4.5 "55% didn't like the uncomfortable beds."
      1.4 "For 86%, the rooms looked old."
      0.9 "91% thought they were poorly maintained."
      1.0 "90% found problems with the furniture."
      1.4 "86% thought the tv was sub-standard."
      2.1 "79% said the bathroom was dirty."
      2.1 "79% were disappointed with the minibar."
      4.1 "Air conditioning was criticized by 59%."
    • 2.8 "Generally quite dirty."
      3.0 "70% said rooms were dirty."
      3.1 "69% thought it was rather dirty."
      2.1 "79% said the bathroom was dirty."
      4.9 "Dirty pool, said 51%."
    • 2.0 "Terrible amenities."
      1.6 "84% thought the building wasn't nice."
      1.5 "For 85%, the lobby entrance was sub-standard."
      0.0 "100% complained about the elevator."
      0.8 "92% thought the facilities needed updating."
    • 1.7 "Horrible vibe."
      1.3 "87% criticized the unstylish hotel."
      1.5 "For 85%, the lobby entrance was sub-standard."
    • 1.7 "Disappointing internet connection."
      0.9 "91% said the wifi quality was bad."
    View all review categories

    Overall rating

    5.6 OK
    Based on 21 reviews
    • 7.2 "Good service."
    • 6.8 "Average value."
    • 3.5 "Rooms are not good."

    Overall rating

    6.2 Good
    Based on 21 reviews
    • 8.8 "Location is great."
    • 5.8 "Average comfort."
    • 4.0 "Rooms are not good."
    data provided by TrustYou

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