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Quality and location, Right for money
Position in Cannes, room, restautant Paid for sea view and balcony. Got only partial sea view and no balcony.
We liked the grandeur of the hotel and the location is very central for access to the beach, restaurants and shopping. The beach club pier is also a spectacular setting for relaxing and swimming. For a luxury hotel where you are paying a very high room price anyway the additional chargiong for facilities such as use of the Beach Club and swimming pool is outrageous and we will not return to the hotel on that basis alone.
The location of the hotel That you had to pay to use the hotel beach
Comfortable bed and luxurious bed linen! Very conveniently located to exhibition hall and shopping. A little warm with windows close/noisy when opened (month of October)
In general a very serviceminded staff except the outdoor valet parking klerk that was unpolite and very hostile in his attitude. Replace your valet parking guy.
Location Choice at breakfast
Great new oceanview suite upgrade during busy conference prices at the spa ... massage euro 260
very nice staff, helpful when asked. the hotel is very close to the center of the city, i had access to taxis, buses and train. walking distance from the beach, wonderful scenery. yeah, reception desk is not informative. All food is cooked with wine, that maybe romantic for some, but its disgusting for others. Remember that hotels are for strangers and canne is an international distention. some staff don't speak good English so I had hard time conversing.
The service and the room view
Best place to stay in Cannes, although pretty pricey if you want the best rooms - but it is Cannes! They have remodelled the 7th floor suites but the rest of the hotel could do with a refurb as some of the rooms are looking a bit worn, we did not stay in the room booked, which was a superior sea view double as we were not happy with it, but upgraded to a suite, which cost much more but was more acceptable.
the staff and setting of the hotel are excellent I felt my room was shabby had peeling paint etc, needed redecoration
the location is excellent, the staff are so friendly and helpful, the lobby was nice the room was old. and small, the room costs and the room was not as ecpected
Place, Image, Atmosphere Room too hot. Air conditioning not very good.
Very disappointed.They give me small room and facing behind hotel. old hotel and not five star hotel.
The Hotel was very nice and friendly staffs. very nice place like a dream
the room was very small and no view
much too expensive and should always include bkfst and a newspaper
iconic hotel .Was there 30 years ago , and then 15 years ago... comfort is really from the past. . They have not updated the bathrooms , not redone the rooms
Location of the hotel not as luxerious as supposed to be
Location Update and renovate the interior while keeping originality
We loved very much the refurbishment and the design of the hotel. The personnel was very friendly. None
Location is very convinient I lost a very expensive pair of shoes in the room and nobody did something about it!!
Close to the beach and to the center of the city. Very good breakfast. Not comfortable beds. Not very nice smell in the bathroom. The hotel doesn't have its own equipped beach.
the staff the limited amenities
Free upgrade to seaview room was a bonus, room was comfortable and better location than the more prestigeous hotels available. Having to pay for sunbeds and towels!!
Everything was wonderful.
a desaster too long
My Bed, location, seaview
I didn't like that the staff that was serving breakfast didn't speak a word in English. This is absolutely unacceptable! Also, the hotel is located near an open-air disco, so some nights were impossible to get any sleep whatsoever.
beautiful hotel the gourmet-restaurant was closed (on sunday evening)
excellent location , staff and services
I like the location. The breakfast is delicious. The staff is really polite.The other people who stay in the hotel are really chic. And the concierge works really hard and they have really good choices of restaurants, bars and information about other cities in Cote D'Azur. The hotel is good but it really needs to renovate.It should be up to date.
Nothing: it was an extremely disappointed experience. This Hotel does not deserve by far, being a member of the Leading Hotels of the world! Rooms with old and dirty furniture, bath old and dirty
The Service is horrible
Practically everything except the very highparking charge also the cost of breakfast was a bit ver the top See above
Friendly staff. Location. Room design.
Location & view from hotel room balcony. Nothing
room service and conceirge service excellent A/C was not good
Very child friendly and helpful staff, the hotel is top of the line in all aspects.
Location and freshness. New and clean. Stylish
Very good location, newly rebuilded, swimming pool on the roof (at extra cost), nice service from most of the staff. Our booking through booking.com confirmed room with private terrace/balcony, but the reception clerk did not give us such a facility. They claimed that booking.com promised more then they could keep, and this was not the first time it happened. The hotel manager however gave us the required room with balcony two days after arrival due to our complaints to booking.com about this. This experience was very annoying to us. The mini bar is also very expensive charging 7 euros for a coke for instance. Internet at extra costs and breakfast to 32 euroes is also on the dislike-list. Normal roomprice was 1,200 euroes per night, we paid 35 % through booking.com. Without discount is the room rate totally absurd, in spite of the superior location.
the bed was very good to sleep on ! the shops are closeby ! the breakfast was not according to the standard of the hotel, you have to pay for everything !
Location, cleanliness, and food. n/a
Excellent room and good view. Very good situatio Swimming pool at top is dissapointing. Small , not very nice and no staff present. Hotel still in renovation
Lovely room and great view No life in hotel lobby. Some staff rude others excelent
The hotel is fairly new and very luxurious, situated right on the beach in the middle of Cannes. The rooms are beautiful and very clean. Also very quiet. The shower door arrangement is a complete failure. There is no way of stopping water running out onto the bathroom floor. but you have plenty of towels to mop it up. The staff in general could be more friendly to give the place a better atmosphere.
beverage prices are ridiculously high so we never used the bar....TV €50, not realistic and not industry standard.....wifi should be free or if not should be cheaper...it seems that the hotel attracts people with resonable room prices and then robs them with their services...€8 for a Coca Cola?
location services, room problem, did not fix same day, did not change the room
Excellent location, comfort, facilities (panoramic terrace and swimming pool) Lack of flowers/plants to make a more friendly atmosphere
very good location, very clean room
Staff Location Room No wifi to a rewards member because we booked through a reseller! CHEAP!
Very good location, definatelly one of the best place in Cannes. Service of reception staff was very good and helpful. I also liked the stuff of the bathroom very much. Staff of the restaurant in the morning was rather slower, although not bad. I stayed during the TV market, the price for the first three days was very expensive. But after the fourth day, the price was very reasonable. During the market, there were parties every night until around three mid night in the hotel garden. My friend was complained as it was noisy, but I did not care much. If you want to sleep quietly, check the schedule of the market. I think all hotel along Croisette is noisy duirng the market.
The hotel is in a great location being opposite to the beach on the croisette. The hotel has been refurbished to reflect the original design from the 1960's. The hotel felt a little impersonal and this is also reflected by the attitude of the staff.
Convenient for shopping and beach. Quiet yet on La Croisette. Only one easy chair in room - Stupid if two occupants.
The location of the hotel For the price, the whole experience was disappointing. The 'sea view' was partial since we were on a lower floor. Since we stayed 8 nights, I asked to be moved to a higher floor when another room became available and they said they were reserved for 'their regular customers'
The bar man was friendly and had good champagne. Maid knocked/entered too early in the morning.
We were upgraded to a suite, with a huge terrace overlooking the sea. The view was fantastic.
5* room with 3* bathroom..... I think it's not worth the money as u can find better for less in cannes. Staff with false smile all the time.
nothing big from the out side nothing in the inside 3 stars to be fair
The location of the hotel and the room's confort and cleanliness THe lack of coordination at the reception between the day and night shifts. Lack of professionalism at the reception
the room is ok but the hotel in general is ugly the ubication is bad. the area is dangerous, in the night you can't walk alone.
the beach and rest food the staff on reception poor
Good location for shops and for getting to the beach. Staff friendly and welcoming. Close to train station. We had booked a superior room. On arrival we were told "good news weve upgraded you to a superior room". Room was good but nothing special. Directions to beach inaccurate. We went to the "Majestic" beach as this was second beach over, as directed, and we were charged 40euro's for the afternoon. When we found the 'right' beach we were amazed at being charged 7 euro for a parasol and 34 euro two beach beds which wasnt explained on arrival . 41 euro for a day at the beach for two people. No kettle, tea or coffee in the room. Internet in the business centre expensive. Breakfast very overpriced (25euro each for coffee, juice and a coissant) so went out to eat. We liked the hotel but felt it wasnt four star and was overpriced (a lot like Cannes)
Great cosmopolitan atmosphere. Nice rooms and great location.
We were satisfy.
It was very centre and very peaceful considering its location. Was delighted with the fact we could use hotel shower and room on the afternoon we checked out after sunbathing on beach, this was just great!!! no
Location and freindly staff
clean room and ability to stay in the room untill 2 pm no swiming pool
The bed and the bedding were of a high standard. Being central and the private beach was also a nonus
That the beach fees was not included in the room price
The service was great. Our concierge jean michel went the extra mile for us. The value was very good for location.
Cool hotel. Very good location, close to everything, but still in a quiet surrounding. Roof-top area nice, but small. Sounds silly, but the elevators were an issue. Only one elevator, which is small and very slow. It's also used by all cleaning staff, and hence it takes ages to get up/down when you need to during day-time. Probably spent on average 5 - 6 mins waiting time per one-way trip, sometimes up to almost 10 mins and with the record being >15 mins waiting in the afternoon of our 2nd day.
pool facilities; hammam and decor were very impressive! location also very good the bathroom was very average
General good welcome and friendliness, plus great location Not much
The room was way too small with a view out of tiny window was magnificently facing the roofs of nearby buildings… Some conditioner was working outside, making very irritating noise the whole night long… Terrible… Never seen a shower running directly to the floor since stone ages… Felt like a 2 star damp rather than a bathroom of a 4 star in trendy Cannes… Spa had very dim lights so you would not notice that it is not properly clean.
i liked the most , the breakfast.,it is really rich and unexpectible...i liked even the bio part , it is very respecfull. the contoir place at the entrance..... i asked for nescafe sachet for the room. and this was impossible.
The hotel is in a good location for the shopping area and very near the beach. For a four star hotel it was let down in certain areas. 1/ Only escorted to the lift, not to the room. 2/ Food great at breakfast, but had to ask for cups, plates and cutlery on more than one occassion. 3/ Sign in room states a password needed for wi-fi from reception. At reception told didn't need one just log on. Update sign! 4/ For a superior room it was disappointing. Small seperate toilet and small bathroom, with shower in bath. Furniture marked and walls scuffed. 5/ Bar not open to six and when open no one serving. 6/ Beware - If using the mini bar (fridge) for any of your own food a small sign states you will be charged 15 euros a day!
the overall feel and environment was welcoming and warm. Nothing
clean & location no acess to any form of transport
price & facilities
staff was terrific
The room was nice and clean but not luxurious. The staff was not friendly and the hotel seemed more than 400 meters from Palais des Festivals.
The room was very nice, very quiet, very clean, everything was exellent. The staf were very very friedly and satisfied every request we had. The front office lady is very polite. The position of the hotel near the Croisette is fantastic, it is also near the shopping street and the sea food restaurants. We will surely return to this hotel!! Hair dryed did not work but they gave me another one as soon as I called the recepsion.
Dining,sightseeing and shopping.
they gave me an up grade, but the hotel was very poor, looks like a low 3 stars hotel. it was near the train station in cannes . free wi fi available for the money, it´s not worth it. a little bit old and the rooms were very simple, with poor facilities.
Friendly staff. Good location to the exhibition centre Would have been nice to have tea & coffee making facilities. Only one English speaking channel.
the room was clean and the linens were of decent quality. the location was a 5 minute walk to the palais and croisette.
On arrival was greeted by Cristopher at reception and was just perfect and spoke good English. Great room and upgraded to a suite which was even better. Good quite location but still close to beach etc. Secure Parking and WiFi that worked. Braekfast expensive.
Very helpful staff, location is ideal , very central, and bus service to and from airport at the door!
Seem recently renovated. Clean, freindly None
Easy access to Cannes and its facilities Room very basic and not worth the cost we have stayed in far better and cheaper
Excellent staff. We were provided with an extra room for the kid at the price of an extrabed.
The hotel staff is very friendly. Especially the gentleman working in the night shift at the reception is excellent. The hotel needs further renovation and if you are on business trip, the hotel is just not suitable for this purpose.
The hotel is situated in a quiet road, so no noise at evening and nigth time.
Peaceful place, even in Festival days, good breakfast
It is located in a close area to the street Antibes,which is a centre rooms are not well maintained
the stuff is very kind & the location is good Nice Hotel, but not feel like a 4 stars....more like a good 3 stars hotel
The hotel very much supported our expectations.
quiet, large room, good positioning in cannes, very nice staff the walls in our room...
confortable, discreet, central location. Automatic espresso coffee machines in not welcome for breakfast. Sublevel parking plane unpleasant smell spreads up floors
Excellent staff very helpfull, good position room well cleaned breakfast without choice
very clean the room and big enough! the service at the reception is very bad...we arrived at hte hotel at 12:30 and there were no clean room available!!!the people at the reception has a bad service attitude...they did not feel sorry for this!!!
clean and spacious rooms
One of the best wheelchair adapted rooms recently used worldwide. No hot food available after 8pm
Arrival to hotel is easy, location is almost in the city center. Parking location is good. Room is big enough for family. Poor internet connection. Breakfast is expensive, it is not worth 12 euro pp, we did not get it.
good rooms to work in; well organized hotel; parking garage next door
comfortable,good area,spacy suite,wonderfull deisign,goos breakfast,nearby the promenade. suite,breakfast
Frendley helpfull staff, good location five minutes walk from centre, very useful car parking under hotel at discounted prices,our room was cleaned daily, overall an excellent hotel for the prices charged, would use it again and recommend it to other people. Only disappointment was the cost of the continental breakfast, at 12 euros/person we felt it was rather expensive.
The price-quality ratio is corect. The room was big enough to accomodae four persons ( a family with two teen agers). The suite box offers the possibility to watch movies at no aditional fee. The option for having free breakfast for children under 16 was a good option. The toilet has a vey bad ventilation. During our stay a certain amount of money was missing for my wife's purse but since we haven't put it in the safebox I thought there was no point in make any complaints at the frontdesk. The distance from the hotel to the beach is considerable (15 min walking at least). The breakfast was the same for all ten days we've spent there, no changes at all, which is a bit frustrating.
Cleanliness of the rooms. Location. Very reasonable rates. Good value for money. Internet didn't work very well
I enjoyed the fact that the hotel was very central with easy access to buses and trains.
The availability and efficiency of the staff. The quality of the infra-structure, atmosphere of the hotel and its location. The room bathroom could be equipped with more towel hangers. During breakfast it would be best if the service staff would not start cleaning the room (washing the chairs, etc.) while people are finishing their meal. It disturbs a bit the breakfast experience.
Near to the City, clean room Room was very smal
Location was good and hotel's decor fun and kitschy. Small room.
Location No parking facilities offered to guests, however there is a public parking with preferred rates overnight
proximity to local transportation international channels size of room was too small even for one person extremely loud at night rude employees!
Staff is very friendly, breakfast was excellent, hotel in general (colours, furniture...) Room for breakfast is too small for so many people
We were made very welcome and the Hotel was very well placed for the park and shopping. The view was hardly inspiring.
convenient location, not too noisy
Location was excellent I wouldn't say it was 4 star. It was very basic and tatty in parts.
Great location, very close to the Messena Place and the old town. Restaurants close by. Rooms are a decent size as far as French hotels go and for once the air conditioning actually worked. Staff spoke English and were helpful. We were only at the hotel for a quick overnight stay and didn't arrive until 9:30 pm so we didnt spend a long time in the hotel. Had breakfast in a cafe in the market.
We got a good deal for the 'Privileged room' and we were given an upgrade to the next level as it was out of season and they had the ability to offer it to us. Was great to have a large room for a few days. Close to the beach and loads of shopping, restaurants, cafes and the stop for the hop on hop off tour bus. They had all the flyers of tourist things at the counter. Wifi was good. No TV reception for english channels.
Very good location, excellent and helpful staff, good price for the stay. Our room was refurbished and in good condition. It was refreshed well each day.
The service levels were very high. Staff were very helpful and went out of their way to provide a good service. Nothing
so called business center is a tiny room where one person can hardly fit
Staff very pleasant Breakfast good Charge of E 15 for the beach for guests as neighbouring beach charging E 8 when lunch is taken
it's OK it's located on quite street
The people at the front desk
It is near the beach
The location, near shopping and restaurangs
location and price beach facilities more crowded than other hotel sites
The noise in one of the rooms that we were first put in
clean rooms that they behave like a three star hotel
The hotel has recently been refurbished so everything is very clean and new at the moment. Very close to the main shopping streets of Cannes as well as the beach and the train station. The room we ordered for 4 adults contained a pull out bunk bed, a single bed and a bed that you pulled out from underneath the single bed - not really what we were expecting.
Room with terrace and seaview! The duplex was very clean, new, the kitchen equipped. No hairdryer (but you can ask the reception) / Stanza con terrazzo e vista mare! Il duplex (monolocale soppalcato) era pulito, nuovissimo, cucina attrezzata. Manca il fon (chiedere in reception). Per gli italiani: portare presa con attacco francese! Studio for 4 people really small, no armchair; we change in a duplex for 4-6 (we were 3), but it's maximum for 4 people. / Il monolocale x 4 è troppo piccolo, non ci sono armadi, abbiamo chiesto per il duplex per 4-6 anche se eravamo solo 3, il quale potrebbe essere al max per 4.
Central Location and its proximity to the beach, restaurant and bars.
Price of breakfast,but cheaper alternatines available.
The staff are friendly and helpful. The location is in a walking distance to beach and shopping center. The room is bit small and crowded. It is hard to take a shower in a bathtub with a small glass screen without splashing water everywhere. It is a big different between the lobby and the room. The room is required some renovation to match up with the reception.
location was the best, but the room design was poor. good breakfast...
Very central location. Bright spacious room with balcony. Nice bathroom. Overpriced.
Room is ok, but the hotel overall should not be three star hotel
It is located in the heart of the city (close to the beach, train station, restaurants&bars). The staff is very helpful, the price is very reasonable even during the peak season. Free internet connection available. The room that we stayed (207) is quite big, comfortable, has a nice view and windows isolation is pretty well. You need to re-connect to the internet each time you browse in a different web-page.
Dont go to Monaco unless you are super Rich
frendly staff, just next to market and very close to the beach . It was the best deal we could do with a hotel in Cannes.
I liked the location and the old times atmosphere. Also everything was very clean and tidy.
The view over the harbour and the sunset was lovely. We liked the quirky decor of the hotel .It had a good french atmosphere and was a bit different. we also liked the excellent large white fluffy towels. The bathroom was good with plenty of towels.I enjoyed the bath but my husband would have prefered a proper stand up shower.
The ambiance was nice- classic old style .The rooms were big and the view spectacular. Unfortunately the bath tub drain cover was not working so it required a nail file to remove the cover to drain the tub.This was repeated every day of our stay without the staff fixing it! The room was not cleaned on returning in the afternoon and we were told by reception that we had to call for cleaning !The wall tiles had black mould which Is really unacceptable in a hotel of this class.also,our room had chipped paint around doors and peeling wallpaper trim.All in all,This hotel needs revamping.On the plus side, the location is the best in Nice. The staff were very poor in responding to complaints - no apologies ever.My room smelled of mould ,to discover next day that there was a furnace type room opening into my closet,which did not have a door.On complaining ,I was given an excuse instead of an apology. Also,after staying 3 days,I was stopped by a security doorman on entering the lobby ,to question me if I was staying at the hotel. Very very upsetting and again ,after telling him yes ,no apology. Good staff should know the guests and be carful before causing an embarrassing moment. The service at breakfast was very poor and the buffet layout difficult to manage due to the tightness of the restaurant.
Good taste and comfort all over + restaurant Chatecler - the best I ever experienced food/wines and ambiance. Nope.
Very helpful staff; they even said "Have a nice stay" in my language that was amazing! Excellent localtion; place full of arts. You have a feeling that you stay in a museum but you really like it! Just spledid! Nothing, just perfect place.
Bad brekfast? bad plage, bad service, wery high preis - but only in this year
Wonderful wonderful staff and location location location. The rooms were well appointed and in a style that suited the hotel. The balcony was a great place to get a lovely view of the sea. The rooms were larger then most European hotel rooms and air conditioned which made it very comfortable in the August heat. The public areas and dining rooms were very comfortable and charming. Good business center with easy access. The carpet in the halls made it hard to move luggage around and did not fit the period and style of the hotel. Some of the art didn't suit the hotel ambiance. The carpet in our room was very worn and old. The bathroom had chipped sharp tiles and had not been updated which was a little disappointing for the price point. We were also disappointed that no one informed of the beach facilities available.
Historic building, beautiful lobby Rooms definitely need refurbishment
the interior of the hotel is exelent, very historical! The restoran is also very doog! Service of the reception and also reception manager was full boor. We planed to stay 21 day- and changed the hotel to another one on the 2 day of our stay!!!
Perfect location, nice sea views, really interesting interiors. Some service points, at the reseption and consierge points.