Located in Sunny Isles Beach, this beachfront hotel is in a shopping district and within 2 mi (3 km) of Newport Fishing Pier, Oleta River State Park and Haulover Park. Hollywood Beach and Haulover Park Marina are also within 3 miles (5 km).
Cleanliness
8.1
Comfort
8.2
Facilities
6.9
Location
8.9
Overall
6.9
Overall 7.7 Good
Based on 1,198 reviews
All
All
Families with older children
Families with young children
Families
Mature couples
Young couples
Couples
Groups
Solo travellers
Business travellers
Cleanliness
8.1
Comfort
8.2
Facilities
6.9
Location
8.9
Overall
6.9
Cleanliness
7.4
Comfort
8.4
Facilities
8.4
Location
8.9
Overall
7.4
Cleanliness
9.1
Comfort
6.0
Facilities
6.0
Location
9.6
Overall
8.8
Cleanliness
8.2
Comfort
8.2
Location
9.0
Services
7.7
Staff
7.8
Cleanliness
6.0
Comfort
8.0
Facilities
7.0
Location
9.0
Overall
7.0
Cleanliness
8.4
Comfort
6.8
Facilities
6.0
Location
6.0
Overall
6.0
Cleanliness
8.2
Comfort
8.4
Location
8.9
Overall
4.0
Services
8.0
Cleanliness
8.1
Comfort
8.1
Facilities
7.0
Location
8.7
Overall
7.0
Cleanliness
7.7
Comfort
7.4
Facilities
7.0
Location
8.5
Overall
6.4
Cleanliness
7.8
Comfort
8.1
Location
8.7
Services
7.6
Staff
7.7
Mediocre2.0
10 min to get an elevator? Outdated furniture in rooms, cracks in walls, wall paper peeling, poor silicone repair all over the place, old carpets, rooms simply not up to par. Very let down, especially for the price I paid. Valet damaged my car to add insult to injury and tried to cover it up!
Excellent10.0
Okay5.7
Cons: Hôtel très bruyant
Good7.1
Good6.5
Excellent8.0
Excellent8.0
Excellent9.1
Okay4.5
Excellent10.0
Good7.4
Good7.4
Pros: The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room.
Cons: The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
Okay4.2
Pros: Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
Okay4.2
Cons: I'm extremely on happy with the customer service, I was told by the front desk at check-in that all resort fees are included, I was surprised at checkout to see those fees add to my bill, when I spoke with the manager Normita Netterville and explained the situation she was very rude and unhelpful and said out loud that if I don't like the hotel policies I can go next time somewhere else!
Okay5.4
Pros: The beds are comfortable and the rooms are sound proof.
Cons: There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Excellent8.8
Pros: Comfort , cleaning , food etc
Cons: Valet parking very slow
Okay5.7
Cons: i did not get the room until 4:15 pm...i have never been in a hotel that they wont give me the room at least at 2:pm...i did not get my luggage into my room for anther 1:30 hr..so i had to wait in my room until 5:45 to be able to go down to the pool....and they did not give me proper apologize...it felt like they did not care about getting a good feed back from me, or want me to go back...