Shelborne South Beach

Fantastic!

Pros: Very clean, fantastic decor but room was bit small. (Expected since the hotel is in prime location) Loved bathroom settings and amenities - robes were provided. The hotel location is super and beach in front of the hotel was amazing. Best hotel staff members - both front desk and valet. Breakfast was simple and pleasant. The pool was closed due to roof installation when I was there.

Cons: Carpet in the room was worn off. I wouldn't say it was dirty because I think the lightness of the carpet color made it easy to look aged.

Excellent service!

Pros: Our group experienced outstanding customer service from the hotel staff during our stay. All requests were promptly accommodated with pleasure. We even requested dry rice from the kitchen to wick water from a waterlogged cell phone, and they delivered it to our room within minutes without question! I was extremely pleased with our stay and felt the location, service, and hotel amenities (including the hotel lobby & bar) were a fantastic value for the price.

Cons: My one & only complaint is that our room was not restocked with toilet paper when it was cleaned. For most guests this may not have been an issue, but we were four girls in one room so the toilet paper was a necessary commodity! I feel confident they would have delivered more had we asked for it, but we were able to make due with tissues for the brief remainder of our stay - it wasn't a terrible inconvenience.

Pros: Comfortable beds and pillows. Luxurious rooms. Walking distance to everything. Very friendly staff.

Cons: $40 per night for valet parking

Great location. Close to everything and on the bea

Pros: Cool bar with interesting drink concoctions.

Cons: Call well in advance for valet. It takes them awhile to get your car because it's parked offsite.

Pros: Luxury hotel with an excellent location with great amenities. The staff were extremely professional and seemed genuinely interested in our satisfaction.

Cons: We were very disappointed that the pool closes nightly at 7 p.m. This seemed odd with the Miami heat and the fact that it does not even get dark until about 9 p.m.