One Night Only
Facilities and location.
Door lock was broken, to enter room had to turn knob up and not down like a normal room. The room had a smell not sure the reason but it was not welcoming. Thanks
Room was huge. We had a suite. Pool, hot tub area fantastic. Nice bar, restaurant. Staff was unreal. Cannot say enough from the front desk on arrival to the cleaning and maintenance staff everybody was super friendly, helpful and always acknowledged us.
Room was a little dated but we were only really in it to sleep. Rest of hotel was very updated looking. Would not keep me from coming back. I would stay again in a heartbeat.
Location is good, female reception staff are friendly and has a smile.
Shower was that slow, it felt like it was a watering can that was blocked. Reported this but nothing can of it. Male reception staff are unfriendly and face that looked like it was slapped with a wet fish. No pillow just cushions for sleeping on, what's this all about:
Basic to get right
Location is good as it is near Prime 1 oulets, restaurants like IHOP, KFC, Subway are also close by. The female reception staff are frienly and build a rapport with you, Parking is free and plenty of spaces. Laundry is a bonus
Were do I start, the male reception staff are cold unfriendly and do not smile. The decor is out dated in the corridors and the room, feels like they brought in six million somkers and let them somke away, not good. The pillows are not pillows in the room they are cushions why!! The AC unit is to load, barely get through the night with the noise. The biggest issue we had was the shower, it felt like you may as well go outside and wait for rain to wash the shower gel/soap away. Reported this to reception, who said they will get it looked at, and nothing changed, make sure you add an extra 15-30 minutes to make sure you feel clean from soap. BW - you need to get this sorted, and fix the water pressure.
I'd stay again
Room had a fridge n microwave which are always appreciated. Nice pool n nice staff.
The place had a off odor. Not terrible but not good. I bought some febreeze n nuked the room n hallway a couple times while there.
The toilet broke 3 times. Shouldn't have to worry about that when you pay almost $200 to stay there. Just wanted to relax.
Excellent value !!
About my stsy
I liked the that it was in a location where there were a lot of things to do close. Also, the manager jnesa was attentive and understanding to my not so good experience.
One of the staff members, From the name he had on his badge was Orlando,but it also said Music under that name, was not the most pleasant when I arrived. Then, our room had the toilet broken so we had to call the office that same night we arrived twice and it still was broken because the toilet chain inside kept falling, the phone inside the room wasn't working, they brought another one and it still the connection wasn't working at all, there were roaches in the room, the walls had a couple of dents and cracks, when I went to press "sleep" on the tv's control, instead of setting up the sleep mode, it would take me to an adult channel which I did not want to even see that, the beds were small and the door in the bathroom would be so close to the toilet that would rub my legs when I had to close it.
Close Access to all attractions
The daily $4.50 charge should be more transparent. Was not on website and was not sure why it was mandatory. If everyone has to pay it then include it as part of the room price.
Not a single breakfast.
I liked the location, and the price.
This hotel is showing it's age. Elevators are slow, and noisy. My grandson wanted to swim in the pool, Monday morning, but it was dirty, full of duck feces, and I would not let him. I checked out at 10:00 am, in time to see the hotel's pool guy show up.
Stay at this stylish Universal Partner Hotel situated close to Universal Orlando Resort™, SeaWorld® and the Disney® Theme Parks. Welcome to the Best Western Orlando Gateway Hotel, the Gateway to Orlando Attractions in Central Florida. This full-service hotel offers the best in customer service for both business and leisure travelers. Guests will be minutes from Universal Studios Florida™, the Universal’s Island of Adventure™ theme park and Universal’s Volcano Bay™ water theme park. Each well-appointed guest room and suite at this Orlando hotel features cable satellite television with HBO® and free high-speed internet access. Hotel guests will find great dining on-site at the hotel's restaurant or cocktail lounge. The hotel is also ideal for group travel with full-business services and meeting facilities, perfect for conferences, family reunions and other events. The Best Western Orlando Gateway Hotel also features a fitness center, guest laundry and a half basketball court. Guests staying at the Best Western Orlando Gateway Hotel will be less than ten miles from local attractions such as the Walt Disney® Resort and Theme Parks, SeaWorld®, Discovery Cove®, Disney's the Wide World of Sports and Dr. Phillips Center for the Performing Arts. Corporate travelers staying at this Florida hotel will be close to the Orlando/Orange County Convention Center, Coleman Aerospace, L-3 Communications and Lockheed Martin Missiles and Fore Control. Hotel guests will also enjoy sky diving at the indoor Sky Venture, less than one mile away. The Best Western Orlando Gateway Hotel is proud to offer superior customer service and a convenient location in Orlando. Make a reservation today and save! Enjoy your stay.
Based on 9,395 reviews
Policies vary by room type and provider.