Stay at this stylish Orlando, Florida hotel situated close to SeaWorld®, Universal Studios® and the Disney® Theme Parks. Welcome to the BEST WESTERN Orlando Gateway Hotel, the
It was very nice. Staff was great and helpful. It was a great value for.your money, best deal of our whole vaction. Beds weren't great comfort wise but very clean.
Bed could have been bigger. They seemed like a small double and weren't very soft.
They have a free shuttle to get you to the universal parks. And free fitness room, printing room, and pool. Nice staff. A laundry room charged for only 6 for washer and dryer.
Location is not that good if you don't drive, though they do have shuttle for those attraction sites. But when you need to go to convenient stores or outlets, you have to walk for 7mins or just use uber, not high fees though.
The staff was very friendly and helpfull. A nice location to water park and universal studios.
We arrived and tub had someone's else's hair and sand in the tub, the remote didn't work and there was no shower curtain. All was fixed when I called the issues in.
this is my second time staying at this hotel, and I can say that I will be booking here again! I loved the hotel I love the view from my room, the staff is awesome the room is clean and nice ! shower and bathroom was amazing and the bed was very comfortable after a long day, thank you for a spectacular stay
I can say the only thing I did not like was the remote for the TV. it barely worked and I did not like to have to pay a resort fee then have to pay for breakfast as well that should have been included in the 13.50 ! but overall I had once again a spectacular stay at this resort
Beware of the 5-10 business day hold for a $50 security deposit . I paid for my room in advanced on Kayak, only to be denied entry into my non-refundable room because I didn't have an additional $50 in my checking account as a security deposit. I'm not sure why they don't just scan your card like every other hotel in this country. Now, I understand that there are policies and fine print contracts in this world but the way it was handled by management was horrible. I was rudely told to "figure it out" and turned away from my already paid room. I eventually "figured something out" and was able to check into my damp and muggy room with little hot water a few hours later. Needless to say, a once very loyal Best Western customer for many years will never stay at this hotel again. They are ruining the company's good name.
No hot water, place smelled, over priced
I liked the two spas and pool. Good relaxation for adults and pool for the kids.
The only problem we had was checking in. The rooms were not ready. We waited 1/2 hour for one room and they told us the other room would be ready in another half hour. We went to eat and came back about two hours later and they still did not know if our room was ready. After another 15 minutes they finally told us our room was ready.
The staff was super friendly and courteous. Great place for the price of $86.
Allows pets! Very clean! The location is wonderful cause it is right next to Universal!
The grassy area for pets was too small. No trash cans near back exit door. Strong odor of the cleanliness.
Tonya, Antavia and Junior
Upon check-in on our first day we came across 3 issues. The iron did not work correctly to the point that I thought it was a sprinkler. The toilet had a leak from the tank and is slowly causing water damage to your floor (Room # 633), the tank was repaired by some sort of silly-snott looking substance, and the slow leak was traversing down the silly-snott onto the floor. The shower curtain rod is not securely attached to the wall. After expressing our concerns to the front desk (Geraldo) suggested moving us to another room (636). After being at a conference for 9 hours and then returning after dinner, we attempted to move our belongings from 633 to 636. We tried to get our things from 633 and the door key would not work. We went back to the front desk 3 times. I do not know how we held our cool! Plus we also had to move things by our selves. I would like to thank Tonya and Antavia for there true understanding of our situation. M. Gonzalez Jr. came through with arranging for our airport transportation! We were totally disappointed with our stay and I am asking you, "What you can do to assure that we will book our next stay with Best Western?!
Room smell weird
My grandson enjoyed the heated pool, spa, and liked that it had a basketball hoop.
The hotel is showing it's age. We stayed in room #714, and there were signs of old water damage on the bathroom door.
The hotel staff was very nice, and the room felt very inviting.
The salespeople at the Attractions kiosk were very misleading and wasted a lot of time even when I told them I was in a hurry.
The location was good.
The staff was very rude, the showers had mold on the walls, the bed sheets were not changed, the pool walk ways had a slippery substance on them, causing my friend to fall to the ground, there were no warning signs out nor had they been cleaned in a while. The pictures on the web site have no been updated. I was very disappointed. I will not be staying here again nor recommending it to my family or friends.
We chose this place because 1) we travel w/ our dogs & they allow up to 2 furry little people, 2) free shuttle to Universal/ Islands of Adventure, 3) great deal thru Kayak. We chose to extend our stay after purchasing & the hotel gave us a very similar rate. My husband would rate the gym a 3/5, avg hotel room overall, rather thin walls.
Thin walls. I'm a clean freak & the carpet is old, etc. Housekeeping does fine w/ cleaning but the rooms are old.
The location was pretty good and rooms were clean. Moderatly the hotel was perect if you ask me and the staff was aeesome especially front desk.
The staff very friendly and professional. The facilities, pool and front lobby, were nice and clean. The room layout.
Small coffee machine in room No complimentary coffee or water in lobby.
it was the greatest place I have been to
staff was friendly
AC didn't get very cold and room smelled funny, musty