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I thought the design was kinda cool new exercise eguipment was nice. Wifi speed was fairly good but I am spoiled to my 200 meg at home Beds and floor were dirty No breakfast not even continental Electrical plugs were too hard to get to
Clean hotel, conveniently located I had a leak in my ceiling. I had to ask for a room change.
The rain shower head The concrete floor was cold, not enough rugs in room. Shower floor very slippery.
The restaurant was great! Everything about this place is modern and upscale. Great atmosphere for all ages. Will be staying several more times. The only thing that we had experienced here was that the night we stayed was during a wedding. There was several people that were super drunk and one person passed out right beside the check in counter. Figured that they could do something about that but no one seemed to care up front.
Great customer service elegant rooms awesome price
Friendly staff Large out door fire pit Newness of facility $23 bottle of Sauvignon Blanc Marketplace in Hotel Bar and Lobby area with fireplace and tons of flat screen TVs Shower, except weak water pressure and water flow Billed for internet - I am a Hilton Diamond Member - I should not be billed for internet Executive lounge is very plain and common; not "classy" - more like a cafeteria or Garden Inn than "Executive Lounge" Weak water pressure and water flow in shower
I loved the proximity to all the great shops restaurants, and bars!! Nothing
We loved the location. The rooms are spacious. The beds are comfortable. Their TVs have Netflix and Hulu so you can access your account and watch good shows without having to pay for higher WiFI for streaming. My friend forgot her toothbrush, and they had one for her. We werre running a little late getting a late breakfast near by, and they let us have an extra 30 mins which was enough time to get us checked out. I left my iphone charger there, and they were so helpful to let me get it back. We enjoyed our stay so much we will go back again next year.
Well priced Gym & Pool but no hot tub/ spa/ or sauna
Liked the new nice beds. The pillows were a little soft but everyone is picky about pillows. Clean. Friendly staff. Quick service. The lobby was way loud. They were hosting a party at the bar/lobby/party room. Couldn't hear during checkin. We could also here some music and we were on the 3rd floor.
Very clean! Very nice! The food prices were a bit high but very convenient.
I'd recommend this to anyone
Very cool area I loved it all
The bed was extremely comfortable, and the room had a very simplistic feel! Very modern! I kept being woken up by other guests yelling, screaming, and walls being bumped into. It was very difficult for me and the other guest in my room to sleep.
Room was nice and clean. My wife and I are in our 20s, and it felt like an adults party hotel. The bed was not very comfortable. The bathroom door was nothing more than a sliding mirror and did not close all the way.
The design and character of the hotel is amazing. The walls aren't really walls they are partitions and so we heard both of our neighbors having sex.
Location was good. Parking was good. Room was not good. Lack of amenities. Unclean bath tub, non working main light, non working washroom exhale fan. Won't opt for hayatt again.
One of the the front desk employees her migan was nice and the location is nice and clean They change my reservation from two bed to one bed and my rate from $79 first night to $99 second night also we had no shower towels and kept asking and when they finally brought some the morning we left it was hand towels ....when I complained they drop my second night to $79 in which that what I suppose to be paying
They were nice enough to upgrade us when we arrived. Late check out and a nice breakfast. It was a very clean hotel. The bar was great with a nice pool table. Didn't get to the pool but it looked great. Bed was a little hard.
The room was very nice with a large desk a comfortable chair The toilet kept running all night. The room was arranged so you could only watch TV in bed and the window was blocked by the desk. The refridgerator was barely cold even turned up high
Location was ideal for us. Hotel is ok. Parking was a nightmare at night. Only 2 handicap parking spots close to hotel entrance
Excellent location for our purposes. Staff was very friendly. Bed was hard. The temperature seemed difficult to regulate.
The lobby smelled clean. Thats it! Small Beds, small rooms, rooms smelled.
very quiet and very comfortable parking was fairly difficult in the evening
Nice bed, and desk to do work. Rooms dated and need remodeling, food is over priced
Employees were all very friendly and helpful. Thin walls.
Very nice hotel! Was definitely worth the money for the comfort and cleanliness. Happy customer.
Ice machines were not working on 5 floors, they agreed to bring ice to our room but never came. Room was a bit dated and hotel and room had an unpleasant smell.
facilities were great housekeeping should have been more available. They only came once in the morning and never again so wasnt able to get room clean for the rest of the weekend.
Very good price for a well-maintained, older hotel. Hotel is very clean. We enjoyed our stay.
Rooms very clean and one of the quietest stays in a very long time. You can hear a pin drop! Needs a continental breakfast. All the best hotels have this now.
I liked the friendly staff,how they made u feel welcome they asked is everything ok.I liked that it had its on bistro on the inside to get food and drinks.I liked the inside when u come in it felt warm and inviting.I would enjoy coming back to this hotel!!The room was clean!! The bistro didn't have enough food they had on the menu and the outside needed to be updated.
We purchased the breakfast buffet with our stay and were very satisfied. The food was very well prepared, fresh, and tasty. Coffee in the restaurant was very good. The water in the room has a very strong odor and taste, this is very common in Texas and somewhat detracts from the overall ambience.
Comfortable bed. Left earlier than planned and did not receive a refund.
The indoor pool No extra fold out bed. I booked a room for 4 adults and the choice s were a king or two doubles. No fold out couch in the room. No wifi for my kids kindles and you have to pay to park! $15 a day for self park! In Richardson!!!!!!!
Indoor pool is not heated as advertised. Staff was informed of issued and nothing was done to remedy problem. In fact the staff said that all was fine with the pool. Parking fees are also falsely advertised, we informed clerk upon check in and staff verified that indeed the advertised fee was correct, upon leaving garage after checkout, parking attendant charged the fee that was posted on signage. We are very disappointed and dissatisfied with our stay and with the staff and false advertising!
Loved the view, atmosphere, decorations, and cleanliness I didn't like how the room keeping staff would knock on d door so early in d morn after I left specified in d office that I would let them know when I wanted room service for cleaning. She knocked really hard that she woke us up twice and didn't get the hang that if we were not answering was because we were still asleep.
It was convient for what i needed. Price through 3rd party wasn't bad. Rooms were ok. The way staff treated myslef as well as third party purchase
Free no-fuss wifi
The room design was appealing and comfortable. One of the best hotel beds I have ever slept in (and I travel a fair amount). Good breakfast.
The room was nice and clean and quiet. The front desk seemed to be struggling with checking people and answering questions. The rest of the staff was there to strictly do their job. They were not concerned with greeting guests and serving them. We would stay here again but the hotel has room for improvement. The breakfast was fair. The breakfast serving area is extremely small for the size of the hotel and number of guests. The layout of breakfast and flow of the breakfast line is inefficient.
Attractive decor. Staff was very pleasant. Pillows were very lumpy and bath towels to small.
I was beyond surprised and impressed with the Magnuson. It was super clean, the staff was friendly, the breakfast was great, and the room was beautiful. Very well maintained property- and even had a hot tub/pool and gym. I'd definitely stay again.
Good location, dependable internet, and nice gym facility
This guest did not leave comments about this hotel.
The overall checkin and checkout processes are smooth The room smells bad
A great place to stay for the price.
This guest did not leave comments about this hotel.
I liked the breakfast and the spacious room. It was nice that they had a workout room and a pool. The hot tub could be set to a little bit higher temperature.
location My room smelled. Badly. Even when I burned a candle for several hours.
I like how the room was decorated as well as the hotel. The front desk lady was very nice she spoke as I walked in. This will bey getaway from now on. The room smelled funny as well as the towels weren't white. My personal opinion would be to use beach for the towels. Also the toliet wasn't sparky clean. After some bleach and air fresher it was prefect.
This is one of my favorite hotels in the Plano area. Priced right. Nice amenities. Friendly staff. Good location. Wish the pool was open later.
Location to DART rail.
clean updated good shower everything included no extra cost for breakfast or parking
really nice hotel. Suites are setup nice. Beds are good. liked the kitchenette. overall give it a 4 out of 5. there was trash behind the bathroom door on the floor when we got there and the sheets on the hideabed weren't clean.
Staff was very friendly and the room was spacious. There were only two travelers in our party for this trip but the room was big enough to fit two more easily. I would stay here again anytime I travel to the area.
My mattress was uncomfortable and pillows were lumpy.
Staff is always friendly and helpful. The bed in our room closely resembled concrete.
Location, ease of use, staff attitude Shabby rooms, not worth the money, old amenities - outdated, floresent lights in bathroom - really ugly, harsh and attracted bugs, bugs in room, smelly, halls and common areas old and dull and depressing, noisy, services (food, coffee) not available past 9:30AM, (coffee was out and no one knew how to get it started - where is your self serve?!? - too many others to add here - go visit your neighbor - Aloft and see how it needs to be done now - I am a long time Marriott customer and member - love the Courtyard line but some of your properties and offerings are getting very old and outdated - this one in particular.
great room, great facility, no breakfast no breakfast
the contential breakfast 3:00 check in
Kitchenette was great, complete with fridge! Even dishes and all you would need if staying longer! Breakfast was ok, the eggs are not the greatest but it was nice that they had waffles! The only thing I didn't like was the bed, it was super hard and uncomfortable. Everything else was great!
Very friendly and helpful staff; quiet room; comfortable beds; living area/kitchen separate from bedroom; great location -- very quiet but convenient to many shops/restaurants; onsite laundry; complimentary hot breakfast every morning and complimentary dinner Mon-Thurs. No dislikes -- we were extremely pleased with this hotel.
Location was very convenient for our activities. Our stay didn't include evenings when dinner is available. Breakfast was OK- nothing noteworthy. Hot coffee & tea are available 24 hours in the lobby. Beds were not comfortable- too soft and the duvet was heavy and coarse. The door between the bedroom and kitchen/living area did not close fully.
I stayed on the top level (4th floor), and it was brand new. So new that they neglected to open the drain for the shower--oops! That was a quickly remedied mistake. Otherwise, the suite was really large and lovely. I stayed in a king sized bed. Breakfast was nice, nothing fancy but had something for everyone. I booked a two-day stay through Kayak (which turned into an Expedia reservation). The hotel desk called me after my first night asking if I was planning to stay for another day, as I hadn't checked out. There was a glitch in my reservation, and I'm still unsure as to where the error originated. It took a while for Expedia to contact the hotel front desk via phone, as they weren't answering. The glitch was solved, but it was still an inconvenient interruption during the day.
Staff was nice. They serve terrible coffee with cheap cups.
The clerk and the breakfast. Nothing.
This guest did not leave comments about this hotel.
Loved the room No
New Construction in the area
their staff was really nice! Great amenities the breakfast was great free internet, free parking, free washateria!!
The staff was so kind and the room was clean and nice. 0 perfect location for ikea shopping.
The staff was very friendly. The address is listed as Frisco but this will take you to the wrong spot if you put it in your GPS. Make sure you put Plano as the City.
This guest did not leave comments about this hotel.
The hotel is brand new! Very clean room and common areas and breakfast was good. Staff is very friendly and helpful. We were able to check in early w/out a problem. Nope!
This hotel was amazing. The location was perfect for the convention center at Embassy Suites. It was quiet and perfect and clean. Breakfast is at 730 but the Hotel Employee found out there would be early risers for an event and made sure the food was hot
It was new (less than a year old). Location was easy to get in and out of. Good hot breakfast. Very clean. Staff was friendly and helpful. Was given a room with one queen bed and pull out sofa. Was expected 2 queen beds for family of 4. Not enough seating at breakfast. No hot tub. GPS had trouble locating due to it actually being in Plano and not Frisco. About a mile off.
While the beds and the bathroom were clean, the carpets were old and dirty. Some sort of headache-inducing deodorizer had been sprayed in the room. The corridors were dirty and dimly lit. The airconditioner made more noise than a diesel engine. There was no Wi-Fi (I was told that they were changing providers, and that I could try to "steal" a connection to a neighboring hotel's network).
Clean room. room smelled nice. Hallways were dark and gloomy. Internet access was spotty. in room on bed good. in chair next to it almost nothing. Seen people on computers sitting in hallway.
Nothing Smelled horrible
the hallways on the 2nd level were very hot - the road sign was covered by tree limbs - very hard to see even on the other side of the expressway. i was charged for 4 adults when i only had 2 adults and 2 children ages 5 and 3. when asked about this they said that they would not have charged that but would do nothing about it. i did not notice this charge until i was checking into the hotel. maybe you can do something about this charge?
The place was nearly empty...which is also a little creepy. The guy at the front desk was friendly and efficient. It's easy to tell this was formerly a smokers hotel. Due to my back issues, I had to sleep on the floor. When I woke up I felt like I'd spent the night at a nightclub that was full of smokers. My sinuses burned and my sense of smell was out of whack for a couple days after. There were a handful of trash cans in the lobby catching leaks while it was raining. The WiFi was strong but didn't take traffic the whole time we were there.
staff very good VERY VERY DIRTY IN FRONT ENTRANCE THE HALLWAY VERY DARK LOOKING. NEED TO BE BRIGHTS NO MICOWAVE
Rooms very clean and even through a renovation process they have done a great job of meeting all of our needs!
The building is in disrepair. I had wall paper pealing throughout the room, water damage that was not taken care of as mold growing on the ceiling as a result. People who would smoke outside, their smoke would ventilate into the room.
there were ants in the hotel room, on the soap on the t.v the wifi wasn't working 90 percent of the time. very dark and gloomy hotel.
Definitely worth it to upgrade the breakfast for $4.95. Very good! The room had a bit of a musty smell, the AC unit was loud, it was right by the highway so I could hear the cars driving by.