7.6 Good7 Oct 2020
The vehicle was great and cleanThe car that I scheduled for was not available on the lot so my only option was to go with a car that was more expensive as Enterprise was closing. I feel like it was an old bait and switch situation.
2.0 Mediocre29 Sep 2020
I never confirmed the car, tried to cancel and was charged. Never used the car.
3.2 Mediocre3 Jan 2019
car smells like throw up
8.0 Excellent6 Nov 2018
Timely pick upI like that I was picked up in a timely mannerThe vehicle fuel was at her tank vehicles should be at full tank when picked up
9.6 Excellent27 Apr 2017
Very good experienceThe main thing was the friendliness of the staff. They were very welcoming in a way that did not seem forced and were very helpful. I will definitely rent from them again.
9.2 Excellent18 Apr 2017
Good service at pickupService at the Plano, TX location was great, the manager was patient and helpful while I figured out what I wanted to do about coverage. The car was clean and very comfortable throughout the trip. I would definitely use enterprise again.
3.6 Mediocre31 Mar 2017
Should have asked for a different carRate was decent, got two days free when I turned car in... Car came with a 54 track mix cd with at least 40 R. Kelly songs (deep cuts, no Ignotion Remix or I Believe I Can Fly) and a grab bag of Al Green and Jagged Edge songs.Nissan Rouge crossover SUV, less than 35k miles when picked up... Car was dirty, dirt from shoe on passenger side dash, cigarette butts in door compartment. Weird crayon & crackers smell. Averaged a whopping 23 mpg on a completely highway mile road trip. Service light came on 150 miles into trip. Weather stripping on passenger pillar came halfway off on highway about 200 miles into trip, had to duct tape it down 3 times over the 4 days. Car had issues shifting out of park on many occasions. We would jump in car ready to reverse or push into drive, shifter would not click or budge for thirty seconds to a minute almost every time leaving "park". Would decide on its own when the right attempt was worthy to shift. Luckily I was given two days free, even then, this vehicle needs to be destroyed and recycled.
5.6 Okay4 Feb 2017
the car is smelly from the ventilation.I don't like the car. Hard to get fresh air.
8.0 Excellent30 Dec 2016
Friendliness of representative who closed my paperwork.Lack of friendliness of representative who opened my contract: He didn't seem to care one way or another if I did business with Enterprise. No cars were clean when I arrived so I had to wait for the crew to vacuum the car. The car I got had not.been washed.
4.0 Okay29 Dec 2016
Terrible experience with the vehicleThe van had leak in its windshield wiper fluid and so traveling to Midwest during winter storm and not able to clear the windshield was a horrific experience. We had to stop every hour to clean the windshield with bottle water. We were not able to drive the van in Wisconsin through out the time we were there. It sat in the garage the entire time. I should not be charged for this rental. Very dissatisfied customer.Vehicle and service