Iberostar Tucan

Iberostar Tucan

Avda. Xaman-ha, Lote Hotelero No 2, 77710 Playa del Carmen, Quintana Roo, Mexico
+52 984 877 2000

rate per night


based on 102 reviews

Iberostar Tucan
Mon 6/12
Tue 7/12
ProviderNightly total

About Iberostar Tucan

  • Resort Room
    Enjoy the many amenities of the resort
  • Clean and Tidy
    This stay has listed several different cleanliness practices.
  • Freebies
    This stay includes Wi-Fi and Parking for free

Situated in Playa del Carmen, Iberostar Tucan provides modern 5-star accommodation, as well as a sauna, a private beach and an outdoor pool. It also offers a kids club, a kids pool and a coffee bar.

The resort has 326 well-appointed rooms that are equipped with a variety of essential facilities to ensure guests have a comfortable stay. They are also equipped with a hair dryer and a mini bar.

Guests staying at the resort can sit down to a unique dining experience at the on-site restaurant, suitably located for those who want to stay close by when looking to sit down to a meal. In the evening, guests can relax in the lounge bar.

Cozumel International Airport is under a 40-minute drive from Iberostar Tucan, and a shuttle service is provided for those staying at the property. Xcaret Eco Theme Park and Xcaret Archaeological Site are a brief car ride from the property.

Photos of Iberostar Tucan

Rooms available at Iberostar Tucan

Mon 6/12
Tue 7/12
Show deals with
Double rooms(£118 - £226)
Double room
no bed type specified
no bed type specified


£118 totaltravelup
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£125 totalSnaptravel
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£148 totalKAYAK
Superior rooms(£173 - £890)
Superior room
no bed type specified
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£173 totaltravelup
no bed type specified
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£185 totalSnaptravel
no bed type specified
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£194 totalStayforlong
Standard rooms(£130 - £344)
Standard Room
no bed type specified
no bed type specified


£130 totalTrip.com
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£133 totalFINDHOTEL
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£140 totalZenhotels.com

Amenities at Iberostar Tucan

  • Private beach
  • Water sport facilities (on site)
  • Snorkelling
  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Tennis

Services and conveniences

  • ATM on-site
  • Wake-up service
  • Concierge service
  • Entertainment staff
  • Currency exchange on-site
  • Hammam (Turkish bath)
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • 24-hour front desk
  • Conference rooms
  • Wedding services
  • Ticket service
  • Safety deposit box

Health and safety

  • Contactless check-in/check-out
  • Physical distancing in dining areas
  • Physical distancing rules
  • Hand sanitiser in guest accommodation and key areas
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Use of cleaning chemicals that are effective against coronavirus
  • 24-hour security
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • All plates, cutlery, glasses and other tableware have been sanitised
  • Delivered food is securely covered
  • Guests can opt out of accommodation cleaning
  • Staff follow all safety protocols as directed by local authorities
  • First-aid kit


  • Wi-Fi available in all areas
  • Internet
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Air-conditioned
  • Free Wi-Fi
  • Linens
  • Towels
  • Shampoo
  • Body soap
  • Dustbins
  • Conditioner

Things to do

  • Gift shop
  • Shops (on site)
  • Scuba diving
  • Archery
  • Diving
  • Snorkelling
  • Evening entertainment
  • Beauty salon
  • Pool table
  • Water sport facilities (on site)

Family friendly

  • Babysitting or child care
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Indoor play area
  • Kids' club
  • Kids' outdoor play equipment
  • Playground


  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Coffee machine


  • Family rooms
  • Garden view
  • Pool view
  • Storage available
  • Seating area
  • Sofa
  • Telephone

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Multi-lingual staff
  • No smoking
  • Disabled access
  • Lift
  • Upper floors accessible by stairs


  • Picnic area
  • Private beach
  • Garden
  • Terrace/Patio
  • Beach towels
  • Balcony

Pool and spa

  • Spa
  • Outdoor pool
  • Spa and wellness centre
  • Massage
  • Sauna


  • Hairdryer
  • Private bathroom
  • Shower
  • Toilet
  • Toilet paper

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Shuttle service (additional charge)


  • Alarm clock
  • Cleaning products
  • Wardrobe or closet

Media and entertainment

  • Flat-screen TV
  • TV


  • Laundry service
  • Iron and ironing board


  • Fitness centre
  • Tennis

Reviews of Iberostar Tucan

GreatBased on 102 verified guest reviews

Time of Year:
Sort by:
Newest first
8.8 Great
Pros:The accommodations were wonderful; rooms were beautiful. The evening restaurants were good. The grounds are beautifully kept. We enjoyed the evening showing and the pool/beach activities. Easy 10 minute walk to PlayaCar for souvenirs.
Cons:The buffet for breakfast and lunch was only so so. There is no hair conditioner in the bathrooms. Our room had mosquitos but once reported they fumigated and then no other bug issues inside.
10.0 Excellent
Pros:The grounds are beautiful, impeccably cleaned, the jungle animals are fun to watch.
Cons:Nothing I would change
9.7 Excellent
Pros:The Iberostar Tucan / Quetzal is one of my favorite resorts in the Mexican Rivera Maya. The dining buffets are fine, and there's always some food offered that you've never tried. It's fun to experiment with new tastes. This was my fourth visit. The staff are very courteous and speak several languages. The fun begins with the jungle in the center of the resort. A large canopy of trees with well lit winding paths takes you from your room to the waterfront pools. New additions this year included a balcony overlooking the flamingo pond, a boardwalk in the center of the jungle, and a new waterfall with Mayan statues hidden in the rocks. The wild animals living in the jungle run free and appear tame, but you are warned not to feed them. Peacocks are everywhere, and you can get some great photos of the males spreading out their huge feathers. If you stay near buildings 14 and 13 expect to have howler monkeys swinging through the treetops to get to their feeding areas. They wake up at dawn with ferocious howls that remind you that, yes, you are far from home and now in a tropical paradise.
Cons:A surprise this time was the renovation of one of the buffet restaurants, what was once an intimate rustic buffet is now a separated modern glass and steel food service area with a longer walk to your table. I preferred the rustic design but was told Iberostar plan to remodel the other buffet restaurants with the same bright white modern sterile design.
10.0 Excellent
Pros:The beach and pool are amazing and HUGE! The food in the restaurants was excellent. The food at the buffet was good. They did a great job of trying to include foods at the buffet that would appeal to guests from all countries, and it gave us a chance to try different foods that we would never typically order in a restaurant. There were always snacks and ice cream available by the pool, which was great. The entertainment staff, Star Friends, was amazing! They work around the clock to entertain the guests and always seem to have activities, games, or shows going on that are actually entertaining, whether you're participating or just watching. The nightly shows were a bit hit or miss, but they get an A+ for effort and enthusiasm. For some of the shows, they brought in professional dancers or entertainers and those were excellent. Our room was spacious and comfortable. The refrigerator was restocked daily with water, soda, and beer. The drinks were weak, but we liked that since we could drink all day at the beach and all night at the bars without being too affected by the alcohol! The disco was a great place to listen to music and relax at night after the shows. It wasn't very busy when we were there, but the bartenders were amazing and so friendly! We never felt pressured to tip anyone, and they almost seemed surprised when we did tip them. Overall, our trip was amazing!
Cons:This did not bother me, but it is not a fancy "luxury" resort, so people with extremely high standards or expensive taste might want to stay elsewhere.
1 out of 1


Avda. Xaman-ha, Lote Hotelero No 2, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Playacar Golf Club0.7 mi
  • Aviario Xaman Ha1.3 mi
  • Yucatek Divers1.8 mi
  • Calle Quinta Avenida1.9 mi
  • Playa principal de Playa del Carmen2 mi
  • Parque 28 de julio2 mi
  • Parque Xplor2.2 mi
  • Xcaret Park2.3 mi
  • Muelle Navega2.4 mi
  • Mamita's Beach Club2.6 mi
  • Terminal marítima Punta Venado3.2 mi
  • El Camaleón Mayakoba Golf Club7.2 mi



Check in anytime after 15:00, check out anytime before 12:00


Cancellation/pre-payment policies vary by room type and provider.

FAQs when booking at Iberostar Tucan

  • If you are looking to stay active during your holiday at the Iberostar Tucan resort but want to do it in a fun way, join Fit & Fun which is a comprehensive program which offers over 50 activities that you can join to either at the fitness center such as Bootcamp, or outdoors such as the Outdoor Running sessions. In addition to exercising, the program encourages healthy eating by offering a large range of lights meals and fresh food options.

  • Children staying at the Iberostar Tucan resort will love Star Camp, a kids’ club offering activities based on different age ranges. Children aged from 4 years to 7 years of age can join the Monkey Camp which takes them on a discovery of nature and the jungle, while 8 to 12-year old kids will be part of the Dolphin Camp and will enjoy marine-themed creative activities. Finally, teenagers ages 13 to 17 will love Eagle Camp which offers various activities and games.

  • Organizing your overseas wedding at the Iberostar Tucan resort has never been easier, as the resort offers wedding packages that you can choose from, depending on the services you would like to include and the number of guests you would like to have. Packages range from the simple wedding courtesy of the resort for up to 32 guests which includes the ceremony and a wedding toast, to Gold Star wedding package which includes everything from the wedding venue and celebrant, to the decoration, the bouquet, a toast following the ceremony as well as a dinner, live music and cocktails. If you don’t like any of the packages, the resort’s wedding coordinator will be happy to help you plan an a la carte ceremony where you can choose each and every detail as per your preference.

  • If you are looking for food from a specific cuisine, you will find authentic Mexican food at La Hacienda every day from midday, Japanese food at El Bonsai from dinner from 6:30 pm, and Mediterranean food at Mare Nostrum for dinner from 6:00 pm to 9:00 pm. Alternatively, Palapa Uxmal serves a range of international dishes a la carte and is open for breakfast, lunch and dinner, while Tulum-Buffet offers an international style buffet for breakfast and dinner.

  • Guests hoping to stay close to the beach and the swimming pool should book rooms numbered between 1001 and 1212 at the Iberostar Tucan resort, as they give the easiest access to all the water-based activities. On the other hand, if you like to stay closer to most of the amenities, rooms numbered 1701 to 1912 are very well positioned and give easy access to most of the food concessions, the spa, the fitness center, as well as the general lobby and reception area.

  • Yes, reservations at Iberostar Tucan can be cancelled free of charge with some of our providers. Make sure to read the provider's cancellation policy.

  • Yes, guests staying at Iberostar Tucan can enjoy a free breakfast.

  • Yes, Iberostar Tucan has a restaurant on-site.

  • Check-in time is 15:00 and check-out time is 12:00 at Iberostar Tucan.

  • Yes, Iberostar Tucan offers free parking.

  • Yes, Iberostar Tucan offers free Wi-Fi.

  • Iberostar Tucan is located in the neighbourhood of Playacar, 1.8 miles from the centre of Playa del Carmen. Playacar Golf Club is the closest landmark to Iberostar Tucan.

  • Yes, Iberostar Tucan has a pool on-site.

  • Iberostar Tucan is 12.1 miles from Cozumel. Iberostar Tucan is 32.9 miles from Cancún.

  • No, Iberostar Tucan does not offer free airport shuttle service.

Nearby hotels and places to stay

Good to know

Value for money


Distance to city centre

1.8 mi

Location rating


Nearest airport


Distance to airport

32.9 mi