Hotel The Palm

4 stars
7.5
Good
based on 1174 reviews
1,174 reviews
8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo, Mexico
8th Street Between 5th And 10th Avenue, Playa del Carmen, Quintana Roo
+52 984 128 0191
Tue 4/8
-
Wed 5/8
2 guests, 1 room
Deals from
£38
/Cheapest rate per night
Room type
Provider
Nightly total
Standard Room, bed type unknown
£38
Double room, bed type unknown
£42
King room, 1 king bed
£44
23 more Hotel The Palm deals
23 more Hotel The Palm deals
Living room
Lobby
Lounge
Dining room
Pool
Lounge
Bedroom
Pool
Rooftop
Bedroom
Bedroom
Living room
Pool
Living room
Bedroom
Restaurant
Bar
Lounge
Building
Other
Other
Rooftop
Bathroom
Rooftop
Living room
Overview
Prices
Amenities
Reviews
Location
Tips & FAQs
Nearby stays

Overview

Located within walking distance of Terminal Foranea de Autobuses Station, The Palm at Playa offers free Wi-Fi, a rooftop pool and a private beach. This 3.5-star hotel is close to everything Playa del Carmen has to offer.

This contemporary hotel provides a rooftop terrace, a Jacuzzi and a beauty centre. For a fast and effortless arrival and departure experience, guests can benefit from the express check-in/check-out kiosk.

The air-conditioned rooms at the hotel are modern and have a mini bar, an iPod docking station and a flat-screen TV. They all offer a private bathroom, a telephone and a ceiling fan.

Serving Mexican dishes, Grill provides a convenient setting for an enjoyable meal. Room service is also available during certain times.

The Palm at Playa is located in the popular tourist destination of Centro. Xcaret Eco Theme Park and Xcaret Archaeological Site are an easy car trip away.

7.5
Good
1174 reviews

Latest deals for Hotel The Palm

Tue 4/8
-
Wed 5/8
Standard Room, bed type unknown
£38
nightly with fees
Double room, bed type unknown
£42
nightly with fees
Deluxe room, bed type unknown
£58
nightly with fees
Standard Room, bed type unknown
£42
nightly with fees
Double room, bed type unknown
£43
nightly with fees
Deluxe room, bed type unknown
£64
nightly with fees
Standard Room, bed type unknown
£43
nightly with fees
King room, 1 king bed
£44
nightly with fees
Double room, bed type unknown
£49
nightly with fees
Standard Room, bed type unknown
£44
nightly with fees
Deluxe room, bed type unknown
£84
nightly with fees
Standard Room, bed type unknown
£45
nightly with fees
Standard Room, bed type unknown
£47
nightly with fees
Double room, bed type unknown
£50
nightly with fees
Deluxe room, bed type unknown
£60
nightly with fees
King room, bed type unknown
£80
nightly with fees
Standard Room, bed type unknown
£51
nightly with fees
Deluxe room, bed type unknown
£111
nightly with fees
Deluxe room, bed type unknown
£76
nightly with fees
Deluxe room, bed type unknown
£78
nightly with fees
Standard Room, bed type unknown
£94
nightly with fees
Double room, 1 king bed
£171
nightly with fees
Standard Room, bed type unknown
£91
nightly with fees
How do payments to us affect ranking and how do we rank results?
Learn more
*Total includes estimated local taxes & fees payable on check out.
Cookie settings

Amenities at Hotel The Palm

  • Private beach
  • Outdoor pool
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Coffee machine
  • Free parking
  • Wi-Fi available in all areas
  • Flat-screen TV

Basics

  • Free Wi-Fi
  • Wi-Fi available in all areas
  • Internet
  • Linens
  • Towels
  • Fan
  • Fire extinguisher
  • Free toiletries
  • Shampoo
  • Smoke alarms
  • Air-conditioned
  • Dustbins
  • Free Internet
  • Conditioner

Services and conveniences

  • Wake-up service
  • Safety deposit box
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Tour desk
  • Key card access
  • Express check-out
  • Bottle of water
  • 24-hour front desk

Outdoor

  • Terrace/Patio
  • Beach chairs
  • Beach towels
  • Balcony
  • Outdoor furniture
  • Private beach
  • Garden

General

  • Window
  • Seating area
  • Garden view
  • Inner courtyard view
  • Sofa
  • City view

Health and safety

  • Daily housekeeping
  • First-aid kit
  • CCTV in common areas
  • Mosquito net
  • 24-hour security
  • Safe

Pool and spa

  • Spa
  • Hot tub
  • Outdoor pool
  • Pool towels
  • Pool with a view

Kitchen

  • Microwave
  • Kitchenware
  • Coffee machine
  • Kitchen
  • Kitchenette

Accessibility and suitability

  • Entire unit wheelchair accessible
  • Disabled access
  • Accessible by lift
  • Upper floors accessible by lift
  • Designated smoking area

Bathroom

  • Shower
  • Toilet
  • Toilet paper
  • Public bath
  • Private bathroom

Dining

  • Minibar
  • Snack bar
  • Restaurant
  • Bar/Lounge

Things to do

  • Eco tourism
  • Beach access
  • Bicycle hire
  • Scuba diving

Parking and transportation

  • Airport shuttle (surcharge)
  • Airport shuttle
  • Free parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • TV

Laundry

  • Laundry facilities
  • Laundry service
  • Iron and ironing board

Bedroom

  • Socket near the bed
  • Sofa bed
  • Wardrobe or closet

Workspace

  • Desk

Family friendly

  • Babysitting or child care

Reviews of Hotel The Palm

7.5
Good
1174 verified ratings
Wonderful
551
Very good
200
Good
136
Okay
72
Fair
61
Mediocre
50
Poor
104

Summary of reviews

Guests say
Most guests praise the hotel's excellent location, which is close to major attractions, restaurants, and shops, making it convenient for exploring the area on foot. Some reviewers also appreciated the spacious rooms. However, there are frequent complaints about cleanliness issues such as dust, old towels, and occasional pests. Service receives mixed feedback, with some staff being friendly and helpful, while others are described as unresponsive or unprofessional. Breakfast is generally considered limited and lacking in variety. Overall, the hotel is valued for its location and room size, but could improve in cleanliness, service, and breakfast quality.
AI-generated from customer reviews
Location10 out of 10
Room Size7.5 out of 10
Breakfast3 out of 10
Service2 out of 10
Cleanliness1.5 out of 10
Sort by:Most recent

Show reviews that mention

Filters

All filters

Filters

Review rating
Traveller type
Time of year

Score by provider

All reviews

6.2
Okay
Anonymous, Sept 2018
Pros (+) The staff The location. The room is big and nice . Bathroom is excellent. Breakfast is good . Parking place
Cons (-) For a 4 star hotel, I expected to get a clean and prepare room . This wasn’t the case. Beautiful hotel and poor maintenance Very noisy area at night
9.4
Wonderful
Hani, Oct 2017
Pros (+) Centric. Staff a great. Modern and great room . Very comfortable. In the room you have 2 showers A terrace and a lots of small things Like a bag with Towels to the beach . Umbrellas in case of rain , etc Breakfast is good with a lot of choises . Great atención . The pool at the last floor is incredible
Cons (-) We got a room with a terrace to the street. Very noisy. You have to Ask for a quite room . The hotel restaurant try to attract people at night with a very noisy music .
6.2
Okay
Anonymous, Nov 2016
Pros (+) The shower area was beautiful with two ceiling shower heads.
Cons (-) Unfortunately, the showers had no hot water. We reported it to the desk at 8:30. We then went for breakfast, then shopping. When we returned at 11:15, there was still no hot water and we were checking out at noon. Upon checkout, we again complained. The front desk staff said they had someone check it out and it was working okay. It definitely wasn't since on shower was turned to cold and the other...
Read more

Location

8th Street Between 5th And 10th Avenue, 77710 Playa del Carmen, Quintana Roo

What's nearby

  • Parque 28 de julio232 yd
  • Albertos SCUBA414 yd
  • Terminal Marítima de Playa del Carmen0.4 mi
  • La Fe0.5 mi
  • Beyond Diving0.6 mi
  • Mexico Blue Dream0.6 mi
  • Mamita's Beach Club0.6 mi
  • Aviario Xaman Ha0.7 mi
  • O2 Mexico0.8 mi
  • The Reef Marina1.3 mi
  • Playacar Golf Club1.3 mi
  • Guadalupe Church1.5 mi

Policies

Check-in/Check-out

Check in anytime after 15:00, check out anytime before 11:00

Cancellation/pre-payment

Cancellation/pre-payment policies vary by room type and provider.
Licence number: 008-007-004904/2025

When to book a room at Hotel The Palm

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

KAYAK's top tips for your stay at Hotel The Palm

  • How long should you stay at Hotel The Palm? KAYAK users usually book their rooms here for 4 days.

FAQs when booking at Hotel The Palm

  • Where is Hotel The Palm located?

    Hotel The Palm is located at 8th Street Between 5th And 10th Avenue in Centro, 0.3 miles from the centre of Playa del Carmen. Parque 28 de julio is the closest landmark to Hotel The Palm.

  • When is check-in time and check-out time at Hotel The Palm?

    Check-in time is 15:00 and check-out time is 11:00 at Hotel The Palm.

  • Does Hotel The Palm offer free Wi-Fi?

    Yes, Hotel The Palm offers free Wi-Fi.

  • Does Hotel The Palm offer free parking?

    Yes, Hotel The Palm offers free parking.

  • How far is Hotel The Palm from the airport?

    Hotel The Palm is 11.9 miles from Cozumel Intl. Hotel The Palm is 31 miles from Cancun.

  • Does Hotel The Palm have a pool?

    Yes, Hotel The Palm has a pool on-site.

  • How does KAYAK find such great Hotel The Palm hotel deals?

    KAYAK scours the web for all room deals available at Hotel The Palm in Playa del Carmen and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel The Palm and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel The Palm.

Nearby hotels and places to stay

Closest

See more nearby stays
3-star hotel
Los Itzaes Hotel8.7 Excellent (684 reviews)0.04 miOutdoor pool, Restaurant, Free Wi-Fi£40+
34% cheaper
Room With King Bed In Blvd Hotel, Fifth Avenue
0.04 miSnorkelling£25+
3-star hotel
32% cheaperHotel Maya Turquesa6.7 Good (2,006 reviews)0.05 miOutdoor pool, Restaurant, Room service£26+
3-star hotel
Maya Del Mar7 Good (405 reviews)0.05 miWi-Fi£127+

Cheapest

See cheapest stays in Playa del Carmen
3-star hotel
49% cheaperVista Caribe7.6 Good (660 reviews)0.1 miOutdoor pool, Bar/Lounge, Free Wi-Fi£20+
5-star hotel
46% cheaper
Coco Azul Hotel Boutique
6.4 Good (134 reviews)0.05 miOutdoor pool, Indoor pool, Free Wi-Fi£21+
3-star hotel
46% cheaper
El Sol Del Caribe By Bfh
0.1 mi£21+
4-star hotel
40% cheaper
Aruma Suites
7.3 Good (807 reviews)0.1 miOutdoor pool, Free toiletries£23+

Most recommended

See most recommended stays in Playa del Carmen
3-star hotel
Hotel Lunata - Near Playa del Carmen Main Beach9.2 Excellent (509 reviews)0.06 miSnorkelling, Restaurant, Room service£42+
3-star hotel
Los Itzaes Hotel8.7 Excellent (684 reviews)0.04 miOutdoor pool, Restaurant, Free Wi-Fi£40+
2-star hotel
Hotel Aalada Playa del Carmen
8.6 Excellent (408 reviews)0.09 miOutdoor pool, Free Wi-Fi, Tea/coffee maker£48+
4-star hotel
2% cheaperHacienda Real del Caribe Hotel8.5 Excellent (2,564 reviews)0.07 miOutdoor pool, Restaurant, Bar/Lounge£37+

Good to know

Value for money

Distance to city centre

Nearest airport

Distance to airport

7.8
0.3 mi
Cozumel Intl
11.9 mi

Everything you need to know for your stay in Playa del Carmen