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Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
service, disponibility of personnel quite old furnitures
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
The location. And though its christmas time, the restaurant n bar were open, so no issues.
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
the retro feeling the toilet paper was rubbish and the shower was also rubbish
Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
A fantastic location, top class facilities resulting in a completely relaxing and enjoyable experience.
The combination of the hotel and aquapark is well organized and is a huge advantage. The cleanliness of the whole place is just perfect. The room is very friendly and comfortable. The very nice thing was a tea/coffee kettle and tea&coffee available in the room during the whole stay (for free of course). Unfortunately the staff doesn't match the place and is mostly not very friendly. On the day of our arrival we went to eat the diner and the waiter in the restaurant was very rude (he decided to bring us something to drink after 15 mins, then threw the drink on the table, didn't say I'm sorry and went away), the information we got at the reception desk was mostly incompetent what was very confusing
Modern, clean, view of the High Tatras The hotel is part of Aqua City which is open to the general public and is always crowded, no exclusivity to guests of the hotel. Hotel parking always full, had to park on other parking lots. Noisy concerts in Aqua City. No AC in rooms. Can't take shower after midnight because of low water pressure (cleaning of Aqua City), had to intervene on arrival after 12h drive. Discount prices when booked through hotel website, we paid full price because we reserved through booking.com. Expected much more for the exclusive price.
Fantastic pools both indoor and outdoors. Polite staff. Clean nice rooms with good design. There should be more signs in the hallways so that it would be easier to find your way to all the different pool areas. The name of the hotel should be placed on the outside wall of the hotel.
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
Very good hotel, lovely view from our hotel room
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
free use of sauna/pool
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
Nice and clean apartment. Good value for money. Driks and food for moderate prices!
Convenient location for transport facilities Lights in corridors on time-switches
we asked for a room with a mountain view and we got one, we also found a large comunal balcony by the lift with great views
good location. good breakfast. The room is quite big and comfortable.
Very convenient for rail and bus station. Recently refurbished room. Good breakfast. Good evening meals.Good value.
We were travelling through Slovakia and we stayed in cheaper and higher quality pensions and hotels. Breakfast was quite poor - there was not even milk!
it was close to the train station too expensive for mid season, considering the hotel did not have many guests. They should introduce more competitive pricing system. It was quite old fashioned communist style hotel
Nothing The lack of air conditioning or even a fan, the horrid decor, the dark corridors with sensor switches that turn off every few seconds and the noise of traffic and the building works.
Staff friendly and helpful, thanks
hotel is located near bus station, railway station and city center, easy to go to Tatra mountains noise from bus station in the mornings
the staff are great
It was an excellent value for money spa with really helpful staff.
Good quality hotel with good facilities and parking. Part of a leisure complex shared by the public and it was always busy. Very crowded and nosiy. Food poor quality.
The staff were incredibly helpful. I was very ill while I was there and the staff could not do enough for me. They provided translation with doctors, and even went to the shops and bought me special food. They gave us a reduction on the bill because I was unable to make full use of the facilities and they gave us a free Cryotherapy session. It went beyond their call of duty. The hotel is perfectly situated at the foot of the mountains, only 20 mins away by train (very easy to do) and yet right in the town to enjoy the convenience of bars and resaurants. The aquacentre is amazing, with loads of differnt pools, slides, steam rooms, etc. Massages are cheap. A perfect place to relax in style, but cheaply. The meals were not good. It was a buffet style evening meal and breakfast. Choice and quality was not too good. Noise through the windows from the outdoor pool (music system) was a bit of a nuisance but the windows are double glazed, so muffle the noise somewhat,
Very nice helpfull service.
This family-run hotel was genuinely friendly. They went out of their way to make us feel welcome. The downstairs lounge area was a great place to chill and relax, enjoy a wine and casual chat. The pension had comprehensive details on Poprad and surrounding sites, recommended places to eat, and so forth. The rooms were great value for money. Free parking and free wifi. Central to town and neighbours Aqualand. We had a fantastic time here and wholeheartedly recommend to any Poprad visitor.
The lobby/ dining area is quite nicely decorated. There is no English TV channel.
Great location (directly next to Aquacity), clean comfortable rooms and very nice and friendly staff. Aqualand is very good value for your money. I would highly recommend Aquland as a great place to stay, we had a wonderful time there.
The staff and service was excellent. Everything was perfect.
Nice location, close to Aquacity. Very friendly owner ! helps you a lot ! A lot of space ! The kitchen needs some better facilities to cook...
very good food,was impressed by the standard ,the size of the hotel considered.Picturesque surroundings. A to bit awkward to reach by foot from the railway station.
The hotel is in a lovely old part of Poprad ... you will need a car to get to the main part ... the food was outstanding at the boutique restaurant ... quite impressive .. and a very good price ... the internet was sketchy
Absolutely the finest little Penzion I have stayed at in Slovakia or the Czech Republic (and that's a long list). The staff was incredible - fantastic English by most and the weakest staff person's English was ok. Restaurant was amazing! Rooms were incredible.
Big room,good location, tasty breakfast it was quite cold in the room when it was raining outside
We were apgraded to suit in Fortuna2 building - that was big room about 40m with 3 windows, wared and wifi internet was available. Restoran and servise was good. Location is very good in very center of old town, but very quite.
I was born in Poprad and I decided to visit it with my boyfriend and see how much it has changed! Well,Poprad has undergone a lot of changes... But Sabato was the place that made our stay amazing. It transformed us to a medieval times and we greatly enjoyed it! It is the most wonderful and magical place we have ever seen!!! Fantastic environment with a historical atmosphere, beautiful garden, great food (esp.'boršč', salmon), lovely service - all you are looking for while being on holiday!
One of, if not the best hotel room I have ever seen and Ive been to a lot of places. Excellent food! For any new customers I recommend steaks!
We were fascinated by original designs of interior and exterior, which were arranged with sentiment. In addition, there was delicious cuisine and pleasing personnel.
Beautiful old hotel, from the North side marvellous view to the highest summits. Traditional café and restaurant. Next to "lanovka". On the 3th floor thin walls, everything can be heard from the next room. First the room was rather cold as on of the radiators was full of air, I have repaired it myself. Gaps on wall and wallpaper.
Top class location for both mountain walks in summer and skiing in winter.beds and room very comfortable. Classiest hotel in the area.
Location is perfect, in the middle of Stary Smokovec. Pool and sauna are very nice. Hotel staff at reception is not friendly / helpfull. Bathroom is very simple: only a bath without even a screen or curtain: bathroom is all wet after a shower! Hotel restaurant was closed because of a wedding. There are certainly better options considering price/quality.
The town itself and the surroundings were beautiful.. The restaurant and breakfast were impressive! Reception staff weren't too friendly and didn't seem to answer the phones... Friends were trying to call the hotel relentlessly and would get no answer!
Very comfortable hotel and were made to feel very welcome. Great attention to detail.
style of hotel wellness centre and service
Some of the staff were helpful. The hotel closes the restaurant without notice to guests for evening functions. There were two closures during the four nights I stayed. Both functions played music at full volume, making sleeping a challenge. The hotel is 15 minutes walk from the cbd.
the hotel staff was amazingly friendly, and helpful when we asked for directions, etc.great location by excellent restaurants including the hotel dining room.
Good staff, parking... No bar and no safety box in the room (ground floor)
Nice clean modern hotel, nice breakfast, excellent dinner This is not exactly in Poprad, but the distance is not significant
The room was very clean and comfortable, with an excellent bathroom.
Location, cleanliness, quality of food, friendly staff
Everything was perfect and for sure everyone must taste the delicious food at the restaurant
Hotel staff is very helpful, room was very clean, very good presentation of food at the restaurant. At the hotel with such standard in the bedroom the guest should be able to make a coffee or tea.
It is a vary beautiful hotel next to a small a nice river,a lot of green around.The staff was excellent,really helpful and polite!Everything was really clean,my boyfriend & me we would love to go there again. Everything was really nice.I suggest only to add in the fridge no sparkling water.
it was new looking and very clean. The rooms were bright and cheerful. The staff was friendly. The beds were a little hard.