Very nice vila, I spend only one day there, but I want to come back again with my friends or family. Excellent staff, quiet and beautiful place, nice room. It's an excellent rest place for family and friends. Clean and tidy. Each room has a kitchen. In the courtyard is a barbecue. A great choice for business and holidays The best wishes for the host. Sincerely, Vida, Lithuania
Absolutely the finest little Penzion I have stayed at in Slovakia or the Czech Republic (and that's a long list). The staff was incredible - fantastic English by most and the weakest staff person's English was ok. Restaurant was amazing! Rooms were incredible.
very good food,was impressed by the standard ,the size of the hotel considered.Picturesque surroundings. A to bit awkward to reach by foot from the railway station.
We were apgraded to suit in Fortuna2 building - that was big room about 40m with 3 windows, wared and wifi internet was available. Restoran and servise was good. Location is very good in very center of old town, but very quite.
The hotel is in a lovely old part of Poprad ... you will need a car to get to the main part ... the food was outstanding at the boutique restaurant ... quite impressive .. and a very good price ... the internet was sketchy
Big room,good location, tasty breakfast it was quite cold in the room when it was raining outside
Restaurant is very good value for money, bowling alley a good additional facility and the spa (once you get past the changing room). Location is handy for getting around (train station across the road). Bathroom disappointing (shower hook broken so couldn't stand under) and some odd smells from time to time from drain. Changing facilities for spa were poor and mixed sex. Reception staff could be more friendly.
very good restaurant and nice hotel stuff the bed was too short
Good location, nice wellness
Only one reason to visit this hotel - proximity to the Tatras, which are so close you can touch them. Hotel staff are surpisingly helpful too and the breakfast was good. Hotel is not 3 star in any way, shape or form. Do not be fooled by the apparently modern red/grey exterior, the inner courtyard reveals its true 60s origins. The refurb is v tacky: the walls are so thin you can hear everything in the next room, the lighting is badly situated and the showercurtain stank of stale cigarettes. The food at dinner was very ordinary. As a base for climbing/walking, its great, but this is no luxury spa!
we enjoy the staying every thing was lovely the spa was poor. the jakuzy small and no swiming pool. we could not enjoy it
The welness world is brilliant. After a long journey saunas, whirpool and relax zones are really great. Rooms are nice, hotel facilities (bowling, breakfest, internet) are also good quality. The hotel is located just few steps from a small railway station and about 10 minutes walk from the main train and bus station in the whole Vysoke Tatry area. Despite some small insufficiencies I would strongly recomand to go to this hotel. Additionaly we got a very nice discount at booking.com (we payed a half of a normal hotel price/doubleroom/night), so we enjoyed the whole stay and were more than satisfied. You can still see some particularities which need to be reconstructed or improved. Mostly bathroom. Although it looks very nice sometimes the toillet smelled a bit, and also the shower could be renewed.
The hotel's design,as well as the comfort in the room. The service at the desk.the room service. The comfortable of parking. Varity in breakfast.! The attitude of staff at the dinning room for forioners....waiting a long time for one elevator....the anability of joyning the "spa".
Nice view, clean room, design type, quiet and well designed room Service worse than 3*, very disapointed with front desk, very bad signs to hotel Palace Grand, swimming pool available only during day till 17h, closed on Sunday, definitelly would not recommend this hotel, especially for prolonged weekend. Breakfast till 9am but at 8:30 almost nothing on the table, very poor choice ... and it was in adjacent hotel, even though they had area for that right in the hotel Palace Grand. Service is definitely on 2* level, only equipment in the room corresponds to the proclaimed category.
Hotel is in the midle of the ski resort. All the facilities were out of hotel ,could´t to use the pool,spa, tenis. Restaurant was not very good.
We were fascinated by original designs of interior and exterior, which were arranged with sentiment. In addition, there was delicious cuisine and pleasing personnel.
One of, if not the best hotel room I have ever seen and Ive been to a lot of places. Excellent food! For any new customers I recommend steaks!
I was born in Poprad and I decided to visit it with my boyfriend and see how much it has changed! Well,Poprad has undergone a lot of changes... But Sabato was the place that made our stay amazing. It transformed us to a medieval times and we greatly enjoyed it! It is the most wonderful and magical place we have ever seen!!! Fantastic environment with a historical atmosphere, beautiful garden, great food (esp.'boršč', salmon), lovely service - all you are looking for while being on holiday!
A fantastic location, top class facilities resulting in a completely relaxing and enjoyable experience.
Fantastic pools both indoor and outdoors. Polite staff. Clean nice rooms with good design. There should be more signs in the hallways so that it would be easier to find your way to all the different pool areas. The name of the hotel should be placed on the outside wall of the hotel.
Modern, clean, view of the High Tatras The hotel is part of Aqua City which is open to the general public and is always crowded, no exclusivity to guests of the hotel. Hotel parking always full, had to park on other parking lots. Noisy concerts in Aqua City. No AC in rooms. Can't take shower after midnight because of low water pressure (cleaning of Aqua City), had to intervene on arrival after 12h drive. Discount prices when booked through hotel website, we paid full price because we reserved through booking.com. Expected much more for the exclusive price.
The combination of the hotel and aquapark is well organized and is a huge advantage. The cleanliness of the whole place is just perfect. The room is very friendly and comfortable. The very nice thing was a tea/coffee kettle and tea&coffee available in the room during the whole stay (for free of course). Unfortunately the staff doesn't match the place and is mostly not very friendly. On the day of our arrival we went to eat the diner and the waiter in the restaurant was very rude (he decided to bring us something to drink after 15 mins, then threw the drink on the table, didn't say I'm sorry and went away), the information we got at the reception desk was mostly incompetent what was very confusing
the hotel staff was amazingly friendly, and helpful when we asked for directions, etc.great location by excellent restaurants including the hotel dining room.
Location, cleanliness, quality of food, friendly staff
Nice clean modern hotel, nice breakfast, excellent dinner This is not exactly in Poprad, but the distance is not significant
Hotel staff is very helpful, room was very clean, very good presentation of food at the restaurant. At the hotel with such standard in the bedroom the guest should be able to make a coffee or tea.
Some of the staff were helpful. The hotel closes the restaurant without notice to guests for evening functions. There were two closures during the four nights I stayed. Both functions played music at full volume, making sleeping a challenge. The hotel is 15 minutes walk from the cbd.
The room was very clean and comfortable, with an excellent bathroom.
it was new looking and very clean. The rooms were bright and cheerful. The staff was friendly. The beds were a little hard.
Everything was perfect and for sure everyone must taste the delicious food at the restaurant
It is a vary beautiful hotel next to a small a nice river,a lot of green around.The staff was excellent,really helpful and polite!Everything was really clean,my boyfriend & me we would love to go there again. Everything was really nice.I suggest only to add in the fridge no sparkling water.
Good staff, parking... No bar and no safety box in the room (ground floor)
It was an excellent value for money spa with really helpful staff.
Good quality hotel with good facilities and parking. Part of a leisure complex shared by the public and it was always busy. Very crowded and nosiy. Food poor quality.
the staff are great
The staff were incredibly helpful. I was very ill while I was there and the staff could not do enough for me. They provided translation with doctors, and even went to the shops and bought me special food. They gave us a reduction on the bill because I was unable to make full use of the facilities and they gave us a free Cryotherapy session. It went beyond their call of duty. The hotel is perfectly situated at the foot of the mountains, only 20 mins away by train (very easy to do) and yet right in the town to enjoy the convenience of bars and resaurants. The aquacentre is amazing, with loads of differnt pools, slides, steam rooms, etc. Massages are cheap. A perfect place to relax in style, but cheaply. The meals were not good. It was a buffet style evening meal and breakfast. Choice and quality was not too good. Noise through the windows from the outdoor pool (music system) was a bit of a nuisance but the windows are double glazed, so muffle the noise somewhat,
Friendly staff,old fashioned decor, good breakfast, plenty choice. Easy reach from the station and the town. Not far from Aqua City.
The location. And though its christmas time, the restaurant n bar were open, so no issues.
Staff very helpful and cooperative, making decisions to resolve issues that resulted in a worry-free stay. Very convenient location for both stations and city amenities. Buffet breakfast beyond what we expected for a budget hotel.
Nothing outstanding about the hotel! The hotel was very basic and did not match the description on the internet.
Friendly reception who tried hard to help. Basic rooms for a 3-star hotel. Quality of fittings weren't great.
the retro feeling the toilet paper was rubbish and the shower was also rubbish
Price is accorndingly with the hotel services and quality. They have a place to rent ski equipment which is very convenient.
service, disponibility of personnel quite old furnitures
In walking distance to Aqua Park, Resturants & Town Centre The room served its purpose but was very out dated compared to reception, Bar & Resturant. Slow Service at Reception.
Nice and clean apartment. Good value for money. Driks and food for moderate prices!
hotel is located near bus station, railway station and city center, easy to go to Tatra mountains noise from bus station in the mornings
Nothing The lack of air conditioning or even a fan, the horrid decor, the dark corridors with sensor switches that turn off every few seconds and the noise of traffic and the building works.
good location. good breakfast. The room is quite big and comfortable.
we asked for a room with a mountain view and we got one, we also found a large comunal balcony by the lift with great views
it was close to the train station too expensive for mid season, considering the hotel did not have many guests. They should introduce more competitive pricing system. It was quite old fashioned communist style hotel
We were travelling through Slovakia and we stayed in cheaper and higher quality pensions and hotels. Breakfast was quite poor - there was not even milk!
Very convenient for rail and bus station. Recently refurbished room. Good breakfast. Good evening meals.Good value.
Convenient location for transport facilities Lights in corridors on time-switches
Staff friendly and helpful, thanks
breakfast one time the card we used to open the door with didn't work anymore and there was nobody at the reception desk because there were just a few tourists in the hotel. we made a phone call- there was a phone number of the owner on a wall, and he was there in 3 minutes. not a big proble, though..and probably for the same reason-lack of tourists- the wellness center was closed at 7.30 pm.
modern, tidy, quiet, good location We waited for drink, food and services long time.
Excellent trained and friendly staff. Waiting time and quality of food in the restaurant due to too many guests
Quiet location, good breakfasts. It would have been nice to have had a balcony. Some rooms do, but you need to request in advance.
Rooms and Hotel very nice. breakfast very good. great surrounding Unfortunatelly the staff was not very SERVICE-oriented. Hardly English or German speaking personell - hard to communicate.
Location was great. Breakfasts were delicious with lots of variety. Rooms were clean and comfortable. We will definitely recommend this hotel and hopefully return some time in the future.
Comfortable, very clean hotel. Well prepared staff. No english tv channels
Nice and big rooms, great breakfast, reasonable location, Helpful and English friendly staff. it was completely dark and rainy when we arrived in the town, and the hotel is nothing near the elektricka stations mentioned in the hotel's site (some 500 meters away). Additionaly, there wasn't any sign leading to the hotel (I'm not talking about enlightened sign - there was no sign at all!), so it took us a while to find the hotel. Additionally, we've expirienced one evening without hot water - somthing you wouldn't expect from a hotel which charges these rates... You can get completely reasonable hotels in this park for much better prices.
Nice apartment we had in the hotel, nice location of the hotel, nice and polite staff, very good breakfast, there is a small wellness facility. There were 2 problems, one serious, one less serious: there was a problem with the heating. Obviously they have no enough power for the rooms and wellness at the same time. So I caught a cold, because there were periods without heating and hot water. We had to go downstairs several times and ask them to turn on the heating and the hot water. The other problem was a misunderstanding about the room price, but it was solved logically.
Good value for money Need to be aware of location- well out of city centre
Room was in the newly renovated part of the building, with nice bathroom. Buffet breakfast for 5 € was very good. Staff is very kind and helpful. Floor in the room was noisy.
absolutelly nothing. Very bad experience.... Hotel has reception, but nobody there. Only paper with "please chceck restaurant for some staff" Waiting 15 minutes with all bags in front of restaurant for some staff. Hotel must be payed at check-in. Receptionist give me backmoney 40€ in coins. At check-out (12:00) wasn´t nobody responsible in hotel only cleaner and cook. So I check-out room to cleaner....Never go back to this Hotel...
location and cost
Excellent price/performance ratio, very good on-demand breakfast, free internet access, clean & modern rooms, quite satisfied, will visit again
nice helpful staff, a good location, no problem with getting to Palace Tivoli (a lot of road signs) The staff was in no hurry and they were practically unavailable in the morning at the reception desk
Very nice and informative staff. Room was very clean, and bathroom is designed. Also, in the restaurant there are special excellent wine!! Hotel manager was really helpful, and ensured our stay will be pleased.
very expensive hotel , no internet , breakfast and dinner very poor price too high for quality this hotel
Close of train station and confortable. No
Room was ok (maybe - not very clean), but food in restaurant was really bad - they served day soup with mould on macaroni.
The place , the food Towels and blankets were not replaced 6 days and actually nobody put the room in order all this time/
WiFi network is working well. Raimund is clean place and it's nearby to the Tatra mountains. The house is located next to the very noisy road. Also dogs are bargling very early on the morning. The place of the old owner has already tired of customer service.
very close to Tatra's, parking at hotel, very nice bathroom Room was very noisy, horrible beds, breakfast was not good, moody personnel, vey hot in rooms. I really do not understand where all positive comments come from. We did have the family room. Perhaps are the other rooms better.
The location was good for where we needed to be that night. Raimond was a very nice man. It was in a scenic location,right on the road.
Small, charming, appearing brand new, well appointed Pension with a restaurant/bar attached serving good hearty food and local beer inside and also in a courtyard at picnic tables. Just 2 km from the main drag in Stary Smokovec, accessible by elektricka, car or on foot. Not really.
great kitchen and the owners/personel are very friendly and open hearted
Very helpful staff, clean rooms, 5-min drive from mountains/chairlifts/ski lifts, lovely food in restaurant. There was a wedding reception going when we arrived, they offered to get us accommodation nearby or give us 20% discount off room price. We chose the discount, didn't hear the music at all, even though they were dancing in the garden, as the rooms are quite soundproof.
free use of sauna/pool
Nice old hotel in a good place but a litle "cold".The people at the reseption are very nice,but they dont speak very good english,same in restaurant. The water in swiming pool and jacuzi is cold,after a day at ski place you want a warm swiming pool! In sauna men and women stay together...
it was an interesting hotel in an interesting little town the rooms weren't as nice as I expected for the price. Our room was quite small without great features.
common spaces are really nice and probably redone recently the room furniture and bathroom appliances very very old fashioned and needing refurbishing immediately
Very good hotel, lovely view from our hotel room
Excellent location, lovely and friendly staff, rooms clean, over all very good hotel. the only think is when we came they gave us room on the side where the car park is. The room was small and for the money too expensive. Next day we asked for room on the other side with a lovely view of the mountains. What a difference. Rooms much bigger and most have balcony!!! So if you do stay ask for the rooms with the view of the village/mountains.
I enjoyed the atmosphere and the history of the hotel. I like the service and the lounge the most where I can stay there for a piece of cake and a pot of tea during the early night reading a book by the fireplace.
It's isolation, very relaxing We had a double bed but with two single duvets on it???!! Not very romantic!!! Would have been nice to have one kingsize duvet to go with the bed. That's my only complaint though..
Food was good Didn't fix my broken phone, didn't provide room service, poor concierge service, didn't inform me i was due a discount as part of a wedding party
Very comfortable hotel and were made to feel very welcome. Great attention to detail.
style of hotel wellness centre and service
Beautiful old hotel, from the North side marvellous view to the highest summits. Traditional café and restaurant. Next to "lanovka". On the 3th floor thin walls, everything can be heard from the next room. First the room was rather cold as on of the radiators was full of air, I have repaired it myself. Gaps on wall and wallpaper.
Location is perfect, in the middle of Stary Smokovec. Pool and sauna are very nice. Hotel staff at reception is not friendly / helpfull. Bathroom is very simple: only a bath without even a screen or curtain: bathroom is all wet after a shower! Hotel restaurant was closed because of a wedding. There are certainly better options considering price/quality.
The town itself and the surroundings were beautiful.. The restaurant and breakfast were impressive! Reception staff weren't too friendly and didn't seem to answer the phones... Friends were trying to call the hotel relentlessly and would get no answer!
Top class location for both mountain walks in summer and skiing in winter.beds and room very comfortable. Classiest hotel in the area.
the room was very clean and comfortable, the staff was very helpful, also i liked the idea of offering a small kitchinette the wellness spa needs improvement, it is very small and could become crowded.
Restaurant was very good. Facility very nice. Convenient location. Shower drain was not working effectively - ended up standing in 3 inches of water.