Nice, Clean Rooms. Great Location. Friendly Owners.
The atmosphere was very friendly without being intrusive. The 'rules' of the hotel were explained concisely. The full breakfast lasted me throughout the day until 8 pm! this was an added bonus as I had no time to stop during the day. Well decorated and run. There were no guest reviews.
The staff where welcoming and efficient.
it was close to the town only there one night very nice lovely greeting from owner.
Thought the staff and the breakfast were excellent. Room was maybe a touch un-homely, but this is a very minor thing.
Helpful efficient staff and very close to town centre . Breakfast good . Bit noisy from night club close by .warmer bed coverings wouldnt have gone amis .
Staff were very friendly and helpful. Excellent breakfast. Breakfast on Sunday morning took an age to arrive as they struggled with most people wanting breakfast around the same time.
The friendliness of the owner and great breakfast A hairdryer in the room would be useful
welcome and consideration, I was very late due to problems with delayed train but they made me feel very welcome and that nothing was too much trouble.Breakfast was excellent and hte staff brilliant no
Room was to hot
very convenient for getting to cheltenham race course nothing
Unpretentious and good value for money. The only meal taken was breakfast which was well cooked and tasty. Disgusting outside area where several weeks collection of cigarette ends and litter were allowed to accumulate.
Comfortable bed; great shower; adequate breakfast; better than some other estalishments in Gloucester! Bedroom reeked of cigarettes; no information in room (on service, hotel, city, etc...) except fire drill; paying in advance; no remote control on TV.
Very easy to use, pleasant staff and generous over added guest at breakfast which in this day an age is commendable
position Lack of a lift to top floor.
Nice breakfast and ideally close to railway station. Room smelt of stale cigarette smoke.
Very convenient location for City centre and transport links. Single rooms are very, very small.
Staff were friendly and very helpful. Good atmosphere Only 1 pillow.
Towel rails were on all of the time so keeping the room very warm
All very clean and functuional Nothing
central situation prefer english to contl. breakfast
Value for money, cleanliness, location Hated the sliding glass door to bathroom - my daughter has restriced sight and it was not easy for her to use
Location Noisy Corridors
Convenient position Cleanliness Good breakfast I was lucky with the car parking but others were not. More clarity on the limited parking would be more honest
Very well located to the High street. I found it easy to reach the venue of the conference I had to attend. No complaints.
The hotel staff were very helpful and friendly. The hotel was clean and tidy as was the rooms.
We enjoyed our brief stay, The location was quiet for a city centre, Great. The room felt as though we were the first guests, spotless & well appointed, with everything we required. Breakfast although stated as continental was substantial & well presented.In all much more than we expected. Many thanks Dave Gittus M.B.E.
My room was a suite and was very nice and clean. A bit to expensive
I thought the dark barn lodge had excellent facilities. I was very impressed with the standardr of the rooms, and it was exceptional value for money
Lovely location, friendly staff.
Friendly and efficient staff and warm comfortable and tastefully furnished room. Could have done with a re-clean - perhaps the room had not been used recently. Cobwebs and spiders in bathroom and bedroom floor gritty.
no bar available,pool and hot tub not available, both due to wedding but not advised at time of booking and hard luck attitude by staff
Friendly, willing staff. Informality.......to the extent of no-one on reception(!), despite agreement by email. Good basic fare. Bedding too soft. No bath - though did not specify this on booking. Shower did not work. The extensive facilities not open in the evening.
Fantastic spot and the staff could not have been more friendly or accommodating
This was excellent and the standard was as we intended for 'business trip rather than a luxury weekend. We were very comfortable and the breakfast was great with everything we could possibly want for choice.
very comfortable and welcoming. breakfast very good. good value for money
The comfort of the room, and the fixtures & fittings of a high spec.
Quality and cleanliness of room Checkout is a bit fraught
the staff were lovely, the room was very clean
Location. Room was comfortable and clean. Noise from the street outside. Despite the windows being shut, we had two nights disturbed sleep from the traffic and noisy passers by.
The friendliness of the staff.
To be honest, there was not a thing I liked about the Hotel. The Hotel appeared very drab and shabby. After ordering a very expensively priced cocktail costing £8.00 at the Hotel bar, I was told if I wanted peanuts it would be another £3.00 please.
Atmosphere and breakfast in conservatory! More information about what and where things in Cheltenham were- in file in room!
Old style hotel, good bar and perfect meeting place for Cheltenham race week, walk to points of interest in town. very noisy at night and the whole place is tired. For racing only.
The staff were extremly helpful and friendly, always on hand and polite. Also I ws a great location. Slightly disappointed with the inside of the hotel. I have always wanted to stay there as it is the premier hotel in cheltenham but found the interior very old and seriously in need of redecoration.
Extremely pleased! Everyone was so helpful and kind! Room was very nice and cleaned well every day. Room service perfect along with huge food selection in restaurant. It really couldn't have been any better! Not one single thing! Someone mentioned a new owner within the past week I was there but I did not see any problems with that and the service at all. I would stay here always. Wish all were this great and perfect!
Central location. Bed very comfortable. Problems getting any food after 2 p.m. particularly Sunday (day we arrived) No lunch! No bar snacks/sandwiches! Also apart from the dining room you cannot get a light meal in the evening. Also our request for room overlooking the Park was ignored
Extremely quaint hotel, well located with comfortable rooms, really good public facilities, helpful staff and good, reasonably priced food. None really
The warmth and comfort of the bedroom Had I had a problem with stairs I would have been distressed, and the noise from the bar and club went on rather late.
ble to leave the car in the car park for 3 days.
New Inn has a most pleasant atmosphere with a real feeling for tradition and history. Comfortable if a little old fashioined rooms nothing
Location was excellent and easy to find once car had been parked. Staff were very friendly and helpful. Having to leave car in a car park which wasn't next to the hotel.
Nothing. Glad to get away. This was a nightmare experience from start to finish. Thanks to its location in the middle of a pedestrian precinct, it took me over an hour of circling the ring road in rush hour to find a way of getting my car to the well-concealed NCP car park closest to it. When I did arrive, the reception was locked, so I had to go to the bar to find any staff. The bar was so thick with tobacco smoke as to be absolutely intolerable. This must be a serious health hazard, and all I can say to the majority 77% of the population who do not smoke is that they should steer well clear of this place until smoking in public places is legally banned in July. A barman unlocked the reception in an attemp to check me in, but had no idea how to access the computerised booking system or a fax which had been sent for me. Eventually another staff member managed to do this, then demanded advance payment for the room and informed me that I could not charge meals or drinks to the room, and would have to pay separately for them. On departure the next morning, the reception was again locked, and it was only because I happened to bump into a passing staff member that I was able to return my key. This hotel has no understanding of the concept of customer service, and I will certainly not stay there again.
Easy Going friendly atmosphere No
Lovely looking with beams Cold room, thin duvet non working hairdryer, noisy generator all night long
Beautiful rooms, beautiful hotel, great location close to shops and places to eat/drink. Breakfast took over an hour the first morning as they are cooked in the order that guests arrive in the dining room and we all arrived at once!
Beautiful decoration of the rooms in true victorian style but which were comfortable and relaxing to be in.
Good location with parking. Good size room, good products for bath and tea, coffee in room.
Very clean and comfortable. Good sized room with super bathroom.Excellent, albeit slow, breakfast. Good location.
This was our second stay at the hotel because it is very centrally located with good access to the centre of cheltenham which is only a 5 minute walk away, but it also also provides a very quiet location when in the hotel . The information available within the hotel is also excellent Nothing
Clean, very comfortable bed, great power shower, great breakfast, friendly reception, good location. Room was cold when we arrived,flex too short on kettle, had to ask for towels.
Excellent decor, friendly staff, good breakfast, clean, comfortable, well- maintained and stylish. Lots of nice touches (papers available to read at breakfast, massive vases of lillies in the sitting room etc.) Good position in town. None
Excellent for friendly staff. Accomodation was small but adequate. Modern but in keeping with the surroundings None
Location, welcome, decor, presentation, comfort, facilities My husband is tall. If we had known in advance about the sloping eaves we might have upgraded the room
location & breakfast. the room had sloping ceilings, which was arkward because im so tall.
position close to centre of town, only a short walk to shops, eating and local sights surrounding area a little run down but hotel ok
Friendly staff, very clean and well presented room walking distance from the town centre. Parking was included which would have proved difficult otherwise, a very good base camp for a shopping trip.
That is was very close to the central part of Glouchester, and that they had a bar.
Friendly helpful staff N/A
Free WiFi, ability to leave car in hotel car park and walk into city. Good breakfast. The meal was not home cooked but it was served in my room which was convenient and warm so quite acceptable and preferable to venturing out on a cold night.
sightseeing in Gloucester
The lovely warm cosy lounge where there was a wood burning stove and although I was the only one in there it was lit just for me.
Very quiet and comfortable room followed by a hearty breakfast. There was nothing that I could fault this hotel.
Good Location,Clean, Breakfast Very Good, Room was Large and comfortable. Nothing to dislike
The service was good and our breakfast host most polite and accommodating, providing useful information on request. The bed was too short for a couple who are both 6ft tall. On all of the three nights we had to park in the back alley as there were no available parking spots or access was restricted by patrons large vehicles (vans).
My husband and I found the hotel to be in an ideal situation, on the edge of Cheltenham where it was peaceful but close enough for shopping if you want to, and we found our weekend to be very relaxing. We thoroughly enjoyed it There was nothing we could fault about our stay at the Charlton Kings Hotel
Excellent, friendly service
The cosy friendly, atmosphere and they went that extra mile for us.
Very friendly & helpful staff / management. Convenient location for Cheltenham and the Cotswold countryside. Uncomfortable bed, but may just have been that room.
Very nice large room. All was tidy and clean. Breakfast was particularly good. Proprietors could not do enough to make sure we enjoyed our stay.
Very clean hotel and nicely finished on outskirts of town being the last property on the road althought walking distance to the town centre. Also has a bar and restaurant open to the public. Good location for Race Course with excellent taxi service using mobile phone & text messaging to confirm your taxi is waiting avoiding it being taken by other people! It rained and we should have stayed longer! The hotel has no pool or leisure facilities so more a b&b than hotel.
As a solo traveller I found this small hotel very pleasant. There is a welcoming bar area and conservatory where one feels comfortable to sit on one's own. The owners are attentive to the traveller's needs but give you the personal space one would expect from a larger hotel; a good balance. I will use the hotel again. I would have preferred a larger television in my room.
The hotel was nice and the rooms were clean and tidy. It was very quiet during our stay and I can't fault the hotel at all. Nothing
Very friendly staff, clean and tidy room, good food, free wifi.
In particular the food was excellent;both breakfast & evening meal with very comprehensive menu. The food was cooked excellently too.
As above - price of drinks
THe hotel and location
It was clean,comfortable and relaxing. A place to recharge the batteries. I have no negative comments to make.
Clean well appoinred rooms. Pleasant view over Cooper's Hill. Excellent breakfast.
Good breakfast Toilet seat was broken in our room, it was just sitting unattached on top of the toilet. Long (human!) hairs on the bed cover
food and accomdation was excellent - great value wekend break perhaps only small thing was to have better pilllows
It was good value, especailly at teh discount rate.Breakfast staff were very friendly. Two lifts, one broken, other only held3
The staff were very friendly and helpful. Also to be upgraded without any additional charge is always a bonus. I felt the prices for wine were a little steep.
Modern, clean, large sized room with all facilities including fridge (with fresh milk!), tea-maker, etc. Comfortable, king sized bed, air conditioning and all usual bathroom requisites. Staff were all very helpful and friendly. Set in own grounds with ample car parking. Semi rural location on scenic A46 to Bath and within short driving distance from Cheltenham & Gloucester. Also within reasonable distance from Tetbury (i.e. Highgrove & Westonbiirt Arboretum) & Stroud.
The breakfasts were superb, very wide choice and all excellent quality. The evening dinners were very poor, only a limited menu which is only changed about every 3 months and the quality was not good at all. Difficult to believe that the same kitchens prepared breakfast (see above) and dinner.
Good situation for shopping and meals out. Able to use nearby pool for free swim (5 mins walk) . Attentive owners happy to offer suggestions and very clean room. Slight musty smell on entering our room each time despite leaving windows open but soon un-noticeable so only a very minor point otherwise good.
Well run, friendly hotel in an excellent location for Cheltenham's shops and facilities. Good breakfast, attentive staff. The room we were in was rather small
Very welcoming on arrival, room warm and comfortable. Excellent breakfast, staff very efficient. Owners took the time to introduce themselves to their guests. Would reccommend this hotel.
it was relaxing.Very close to shops and town centre.Very close to eating places. No
Having stayed there 12 months ago, when I was extrememly satisfied, I rebooked again without hesitation. As on that occasion, I Had no complaints so will stay there again when the need arises in the future. The small number of car parking spaces within the boundary of the hotel. However, there is sufficient unrestricted parking on the wide road outside so is not much of a problem.
Very happy with the welcome received, the manner in which we were treated was both personable and professional. We will be staying again soon. N/A
Friendliness of staff, convenient location of hotel, room was exceedingly comfortable and immaculately clean.
Quiet location but very close to the centre of Cheltenham. Helpful, informative and smiling staff. All was very good.
Friendly and welcoming staff and owners. Room very clean and comfortable. Good breakfast. Convenient for town center and restaurants.
The excellent customer care- accommodation and breakfast superb
made to feel very welcome.
This hotal is so excellent! Staffs were very kindness and freindly. A room with view and larger than is offten the case. We ate full English breakfast. It's so good! I always recommend the hotel to anyone looking for a venue.
Very pretty , comfortable room, and nice view from the window! There are sheep and cow at the hill - back of the House -. And owners are kind, friendly. I had great time!!
Lovely and unusual place to stay. Food and service excellent.Breakfast in conservatory most enjoyable. Room a little dark. En-suite needed a little refreshing.
Staff (who were actually the owners. Location. There were cobwebs in the bathroom. There was a lot of noise which sounded like radiator pipes kicking in which did wake us up very early.
It is proprietor run and the husband and wife team is very friendly and attentive. Excellent cooked breakfast. The ensuite, but the owner is having that upgraded soon.
The hospitality was wonderful, the premises itself was beautifully kept, light, bright and spacious with views to die for. The room we had was really spacious and they hadn't forgotten those little touches that make all the difference, flowers on the bed and a few chocolates plus bottled water as well as the tea coffee, biscuits! A lovely welcome on arrival with tea and cakes in the lounge went down a treat. Breakfast was really good with an excellent selection, we really enjoyed our stay!
the welcome and help from the owners; the good sized room; the view the shower in our room tended to flood the bathroom floor
Owners of the Cleeve Hill Hotel are most courteous and helpful. Delightful to converse with.
The hotel was lovely. We have travelled for 2 months and this was the best hotel for warnth and friendliness, great rooms, great area and every welcoming owners where nothing was too much trouble.We will love to come back again.
Reception not inspiring but beyond that everything else was!!
The value for money for the family room was definitely excellent.It provided comfortable and spacious room for a family of four. none.
Wonderful saty, pleasant staff, clean rooms and excellent food.
Best steak I've ever tasted... Poor condition and decor...rooms dark and dreary...no atmosphere
Enjoyed our stay and was amazing value for money, would stay again. The beds were extremely large and comfortable and a DVD player and fridge in the room is an extra bonus.
The group were pleased with the "all round package" - hotel was impressive and clean, and the Staff were excellent not applicable - all was good
The staff were so friendly and accommodating nothing was too much trouble You gave the wrong address and it took 1 1/2 hours to find the hotel!!!!!!!!It's on the Old Gloucester Road not Gloucester Road and the postcode is incorrect
near race course the beds where very uncomfortable and the room was not well presented the hotel is in the process of renovation
reasonable quality house wine, good bar meal
Staff were excellent and always willing to help with any request Poor water pressure. Had to change rooms twice and still did not get a decent shower
Breakfast good choice Room a long way from entrance
easy access to Cotswold countryside
Food is very poor value for money, breakfast is poor
The rooms were comfortable and well equipped, staff freindly and helpful the setting beautiful. What let it down was the restaurant which was pricey and the food average or less. My daughter is a vegan and ordered olives and bread as a starter from the menu. We asked about the composition of the chopped olives as my daughter could smell fish the waitress did not return, when we finally asked someone else they came back and said anchovies were included and a bowl of balsamic vinigar by then we had all finished ours. For mains we ordered a selection of vegetables and asked them to include some mushrooms and asparagus, what was delievered was a plate of boiled cauliflower, broccolli and carrots. They called this stir fry and charged us £12.50
lovely rooms. excellent facilities
service was good room service was slow it took 50 miins and fire alrms consistantly going off
the bathroom was poor and basin drained very slowly.
it was just ok, didn't feel 4 star access at arrival, directing you to carpark at back then through staircases and corridors back to main reception we could have accessed from front, felt like a delivery not a guest, the room smelled badly of damp, as must the others as the whole corridor did.
our room was very spacious and very clean,but quite a long walk away from the main block. everybody was very freindly. we eat one night in the restaraunt,we did nit feel the layout and organisation for a evenig meal was very personal and private,felt like you were eating in a canteen,and food was quite expensive for what you got. more than adequet for breakfast though,breakfast very good.
Friendly. Quiet. Staff were helpful. Good facilities - pool, resturant, bar, taxi service etc. Hotel loks a little bit old in places.
Nice looking hotel, very nice reception area. The room was very small, have to close the wardrobe door to get into room. Bathroom tiling in need of repair and sink was blocked. Buffet style breakfast at £12.50 per head, was nothing special and only just warm