Recent reviews
- All reviews
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- Neutral
- Negative
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10.0
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
review from KAYAK -
2.8
Only the location First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
review from KAYAK -
8.2
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel. The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
review from KAYAK -
10.0
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable. Nothing!
review from KAYAK -
6.0
we were very comfortableat hotel and location is great.we had a late checkout at no extra charge.
review from KAYAK -
5.0
The room was nice but did not have a view not that many rooms in Rome would have a view. It also had free internet in the room. The staff were very rude & unhelpful. Upon checkin we were told that our room did not exist and they were not appolagetic at all. The staff at breakfast time were very rude & unwelcoming. They started packing up breakfast even before 10.30am. I saw some patrons turn up right on 10.30 and they were told to go to the bar & order a meal. Althought the bathroom looked nice the water in the shower poured out which became annoying having to mop up the water. I dont mind a few splashes but the shower we had the water just poured out.
review from KAYAK -
7.3
Close to Termini, Room was large, nice bathroom, desk, TV,clean, Brekfast was very nice in a larger room AC was not cold. did not match the thermostat. Only one staff member spoke English and at one point about 12 people need him so I had to leave the hotel and come back. Instructions about the internet were not clear, They said they had WIFI, then I needed to get a password from the desk. Then I eventually found out the LAN line in the room is the only internet but that was not clear from the staff or any info in the room
review from KAYAK -
6.3
General service was good and food (breakfast) was good. I found the reception staff a bit tetchy on arrival - about 10:00pm on Friday 18th.Room was excellent. I found the glass shelf over the foot wash to be a hazzard as I hit my head off it several times.Air conditioning needs to be explained on arrival as controls vary from hotel to hotel
review from KAYAK -
5.3
Location and large balcony
review from KAYAK -
6.4
New room, great bathroom, great breakfast Lobby looks uninviting, front desk staff a bit rude
review from KAYAK -
6.0
Close to the train station, friendly staff, good free breakfast
review from KAYAK -
3.6
Clean and good location. Too expensive for what it is. The AC did not work properly and when we asked for someone to fix it they said it worked fine. The breakfast was mediocre. The staff was not helpful or friendly at all. I was expecting a lot more for that price.
review from KAYAK -
7.2
Service was great and rooms were very comfortable and modern
review from KAYAK -
6.8
Standard, comfort and cleanliness of the rooms. Good position, helpful staff. Can't think of anything.
review from KAYAK
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10.0
Recently updated hotel close to Termini. Friendly and helpful staff make this hotel a great option for someone into simplicity. Steam/sauna, convenient to sights, inexpensive breakfast .... What more could you ask for!! I will return to this hotel next visit
review from KAYAK -
8.2
The location was great and safe! Easy to find from Termini Station. Clean rooms and overall well kept hotel. I would give the hotel a 3-3.5 (out of 5) star rating as it's definitely much better than a motel but pretty much a no frills experience. Since I was a solo traveller I was not looking for luxury but rather for close proximity to Termini as this was my first time in Rome. I was able to walk everywhere which I really liked. I would recommend this hotel. The lady who checked me in was very pleasant and welcoming however the next two experiences I had (both men) were ok. Both men did not smile and were not very friendly.
review from KAYAK -
10.0
We liked everything! I am a returning guest. I stayed at the BW Universo 4 years ago and had a great time. Hotel is well maintained, clean, great beds and above all friendly and accommodating staff. Especial thanks to Roberta, Isabella, Johnny and Edward for making our stay memorable. Nothing!
review from KAYAK
-
7.3
Close to Termini, Room was large, nice bathroom, desk, TV,clean, Brekfast was very nice in a larger room AC was not cold. did not match the thermostat. Only one staff member spoke English and at one point about 12 people need him so I had to leave the hotel and come back. Instructions about the internet were not clear, They said they had WIFI, then I needed to get a password from the desk. Then I eventually found out the LAN line in the room is the only internet but that was not clear from the staff or any info in the room
review from KAYAK -
7.2
Service was great and rooms were very comfortable and modern
review from KAYAK -
6.8
Standard, comfort and cleanliness of the rooms. Good position, helpful staff. Can't think of anything.
review from KAYAK
-
2.8
Only the location First of all we were booked on this hotel that we choose for the convinient location near the Termini station in Rome. On arrival we saw a big group also arriving by bus, and we thougt that the check in will be long. that wasn't the case since agter a few minutes they just told us that there was a problem with the room and that they will relocate is at another best western hotel, the president. Well since the all purpose of this choice was the convinient location near the Termini, we weren't haapy with this change because it meant that we would spend much more time and money in transport to get to termini. when we told them that they said that they will pay the taxi for the hotel, and then the taxi for termini on the next day, and also another one for termini on that same night if we want to, since we were visiting family near the station. Well we refuse the taxi for that night, but accepted the taxi for the next day to termini. We confirmed this when we arrived at the new hotel and they also told us the same, tjat they will pay the taxi to termini The next day when we requested the taxi, the answer was different, that they couldn't pay the taxi to termini, only to the best western universo and then we would have to walk to the station. If they told us that on the beggining we would made different arrangments, since we would need more time to do that, and consequently we could only catch the train to fiumicimo much later than we were thinking and got us trough running since the station and terminals, almost loosing our flight. So, for this, not very happy with best western, even if they offered us a fruit basket.
review from KAYAK -
6.0
we were very comfortableat hotel and location is great.we had a late checkout at no extra charge.
review from KAYAK -
5.0
The room was nice but did not have a view not that many rooms in Rome would have a view. It also had free internet in the room. The staff were very rude & unhelpful. Upon checkin we were told that our room did not exist and they were not appolagetic at all. The staff at breakfast time were very rude & unwelcoming. They started packing up breakfast even before 10.30am. I saw some patrons turn up right on 10.30 and they were told to go to the bar & order a meal. Althought the bathroom looked nice the water in the shower poured out which became annoying having to mop up the water. I dont mind a few splashes but the shower we had the water just poured out.
review from KAYAK -
6.3
General service was good and food (breakfast) was good. I found the reception staff a bit tetchy on arrival - about 10:00pm on Friday 18th.Room was excellent. I found the glass shelf over the foot wash to be a hazzard as I hit my head off it several times.Air conditioning needs to be explained on arrival as controls vary from hotel to hotel
review from KAYAK -
5.3
Location and large balcony
review from KAYAK -
6.4
New room, great bathroom, great breakfast Lobby looks uninviting, front desk staff a bit rude
review from KAYAK -
6.0
Close to the train station, friendly staff, good free breakfast
review from KAYAK -
3.6
Clean and good location. Too expensive for what it is. The AC did not work properly and when we asked for someone to fix it they said it worked fine. The breakfast was mediocre. The staff was not helpful or friendly at all. I was expecting a lot more for that price.
review from KAYAK
