This stay, for the little time I was at the hotel,
The location was great and my room was quiet.
There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
Nice, but over-priced
Close to everything in Union Square, clean and nice-looking inside.
...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful.
Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Attentive service, comfortable accommodation in ce
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous.
Need a coffee maker in room. Not a deal breaker though of course.
Not next to the ice machine
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice.
Being stuck next to an ice machine at 2 am
Windows face directly into office building just 10ft away. People in the office can see directly into your room
Had a great time friendly staff great restaurant
That nobody answered the phone at the restaurant for me to make a reservation fri night
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive.
Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Swanky boutique chain
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
The Palomar was clean, quiet and comfortable and in a great location.
The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
We are a contemporary hotel with 202 guestrooms and this allows us to offer a very personal experience. Our location in the SOMA District is also home to a variety of shops, businesses, restaurants, and nightlife, as well as walking distance to Chinatown and Union Square. The Powell Street BART station is just around the corner and the trolley cars are right on Market Street. A daily Amenity fee of $22 (plus tax) will be collected at the property.
Hotel Zelos San Francisco
Based on 2,361 reviews
Value for money
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