|"Friendly staff and clean rooms"||(in 69 reviews)|
|"Clean room and comfortable bed!"||(in 27 reviews)|
|"Location is great Nice staff."||(in 38 reviews)|
|"The whole room smelled dirty."||(in 36 reviews)|
|"No freeway noise!"||(in 15 reviews)|
|"Front desk was not cooperative or helpful."||(in 4 reviews)|
|room was clean||in 192 reviews|
|great breakfast||in 149 reviews|
|friendly staff||in 122 reviews|
|great location||in 106 reviews|
|bed was comfortable||in 52 reviews|
|close to the freeway||in 45 reviews|
|pool was not open||in 32 reviews|
|heater and the water||in 17 reviews|
|front desk||in 16 reviews|
|non smoking||in 10 reviews|
|best western||in 7 reviews|
|two days||in 7 reviews|
|san juan||in 6 reviews|
|dana point||in 3 reviews|
|months ahead||in 3 reviews|
Everything was disgusting about this hotel.
The cleanliness was absolutely horrible. There were bugs in the room climbing up the wall, mold on the ceilings and stains all over the curtains. Absolutely disgusting room.
bed too tall
left at 9:30am, came back at 1:30, room not touched. Left at 2:00 pm returned at midnite, still dirty I'll never stay there again!!!! House keeping sucked.
A "so-so" hotel, and it would have taken so little
This hotel has a good location. The side away from the freeway was quiet. Imagine that the side facing the freeway would be noisy.
This hotel is difficult to get to because of road construction. That's not the hotel's fault. My room had several drawbacks that would have been easy to fix. I told staff about them, but nobody seemed to care: 1) The computer desk was useless because it had no available electrical outlets. How difficult would it have been to put in a lamp with an electrical outlet in the base? 2) The A/C unit was old, noisy, and difficult to control. It blew out the curtains above it. How difficult would it have been to put in a modern thermostat, and a plastic deflector to keep the curtains in place? 3) The microwave was impossible to use on any setting other than full power. 4) The message light on my phone blinked constantly. How difficult would it have been to supply instructions for how to turn it off?
Will not stay here again.
location for my needs in this trip to Orange County
Indifference of staff to several issues. The lights in the hallway to my room were burned out, making for a dark walk to the room. The light over the shower in the bathroom was also burned out. Nothing was done about either issue. No extra signage to aid in entering the property due to road construction. It was very difficult to figure out how to get to the motel from the road.
Front desk was fine. Very friendly. But they had a problem giving a room.
Cleaning guys out side. Very rude and make me uncomfortable. They were not friendly and unwelcoming .
I loved the spacious room and the clean bathroom. The flat screen tv was a nice touch too
Situated in San Juan Capistrano, this hotel is 0.4 mi (0.6 km) from Mission San Juan Capistrano and 1.9 mi (3.1 km) from The Coach House. Doheny State Beach and Dana Point Harbor are also within 6 miles (10 km). San Juan Capistrano Depot is 9 minutes by foot.
based on 492 reviews
Policies vary by room type and provider.
Best Western Capistrano Inn is located at 27174 Ortega Highway, 0.4 miles from the centre of San Juan Capistrano. Mission San Juan Capistrano is the closest landmark to Best Western Capistrano Inn.
Check-in time is 15:00 and check-out time is 11:00 at Best Western Capistrano Inn.
Yes, Best Western Capistrano Inn offers free Wi-Fi.
Yes, Best Western Capistrano Inn offers free parking.
No, Best Western Capistrano Inn does not offer free airport shuttle service.
Best Western Capistrano Inn is 17 miles from Santa Ana J. Wayne/Orange Cnty. Best Western Capistrano Inn is 33.8 miles from San Diego Carlsbad-Palomar.
Yes, Best Western Capistrano Inn is a pet-friendly hotel.
Yes, Best Western Capistrano Inn has a pool on-site.
Best Western Capistrano Inn has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.