|"The staff was very friendly and helpful."||(in 27 reviews)|
|"Breakfast every morning was great!"||(in 43 reviews)|
|"Waiting for pre Covid breakfast to return!"||(in 42 reviews)|
|"Jelly stain on the shower curtain."||(in 7 reviews)|
|"The pool was dirty"||(in 3 reviews)|
|""Tv didn't work right, water pressure in shower""||(in 1 review)|
|room was spacious||in 92 reviews|
|staff were great||in 72 reviews|
|breakfast was good||in 71 reviews|
|great breakfast||in 63 reviews|
|good location||in 45 reviews|
|front desk||in 31 reviews|
|shower curtain||in 31 reviews|
|bed was very comfortable||in 30 reviews|
|hot water||in 20 reviews|
|pool area||in 17 reviews|
|best western||in 10 reviews|
|train tracks||in 10 reviews|
|first time||in 7 reviews|
|young lady||in 6 reviews|
|tv didn't work||in 5 reviews|
|freezer section||in 4 reviews|
|years ago||in 4 reviews|
|pillows to lumpy||in 3 reviews|
|eggs bacon||in 1 review|
|seemed under staffed||in 1 review|
I just love it!
This time the lady that was at the desk at 1:30 in the morning was not nice at all. She looked tired and she let us know it. Other than this, my family and friends will continue to book rooms at this same hotel/location. Thank you!!
The location was close to our event.
The hotel had the worst customer service! I booked 2 rooms checked in at 330pm. Only 1 room was ready other room wasnt cleaned. I tried checking in later to the other room and they gave me the hardest time! the receptionist was extremely rude!
Pool was closed for shock treatment
No one was smoking pot!!!! Glad not to have experienced that!
There could be a better selection for breakfast.
The Breakfast was good. And the employees were nice and helpful. That¿s it!
there was no linens in the room for couch bed. The beds were extremely stiff. There was a poop stain and gravel on the floor near the side of bed from an animal, someone else¿s hair all over the bathroom, telephone to front desk was broke. Terrible
Room size was adequate. Had listed amenities of refrigerator and microwave.
Dirty, poor management response to any issues, inconsistent mask policy, poor attitudes, room keys did not work. Easy things to take care of were consistently ignored: broken toaster in continental breakfast area, juice dispenser, coffee maker,etc.
This hotel was supposed to be a 3.5 star hotel. It did not seem like a 3.5 star hotel. It was a 3 star.
Leaving the hotel was just about the best feeling
Me and my kids have bites all over us from feet to neck
The room was clean and comfortable. It's a good choice for the price point. Hotel employee who checked us in, was quite a character. He spoke very highly of the hotel. The person serving the morning breakfast was amazing and helpful. Bring quarters for la
Hotel employee was great but a little long winded so check in took forever. Sometimes you just want to check in quickly after a long drive. Hotel doors slammed shut (or else they didn't lock). This wasn't too distracting but people talking in the hallways
Location. Closer to where I wanted to go
checkin process was the one that put us off. We came the hotel at 8:15pm. We were made to wait till 10:30pm for our room to be ready for checkin. we did not have the linens for the sofa-cum-bed & hotel did not have good linens.
The price was great! The beds were comfy and staff was awesome.
We had a patio and there was old coffee cups out there and also a coffee cup behind one of the curtains. Staff was great and handled it well.
Bathroom shower was not as clean. Found hair on wall. But overall ok.
Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium, and within 9 mi (15 km) of Peoria Sports Complex and Arrowhead Towne Center. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).
based on 243 reviews
Policies vary by room type and provider.
Best Western Plus Surprise-Phoenix NW is located at 13337 West Grand Avenue, 1.3 miles from the centre of Surprise. Downtown Surprise is the closest landmark to Best Western Plus Surprise-Phoenix NW.
Check-in time is 15:00 and check-out time is 12:00 at Best Western Plus Surprise-Phoenix NW.
Yes, Best Western Plus Surprise-Phoenix NW offers free Wi-Fi.
Yes, Best Western Plus Surprise-Phoenix NW offers free parking.
No, Best Western Plus Surprise-Phoenix NW does not offer free airport shuttle service.
Best Western Plus Surprise-Phoenix NW is 24.4 miles from Phoenix Sky Harbor Intl. Best Western Plus Surprise-Phoenix NW is 45.3 miles from Phoenix-Mesa Gateway.
Yes, Best Western Plus Surprise-Phoenix NW is a pet-friendly hotel.
Yes, Best Western Plus Surprise-Phoenix NW has a pool on-site.
Best Western Plus Surprise-Phoenix NW has implemented the following measures:
Daily cleaning, increased availability of sanitation products.
Lobbies with safe social distancing.
Minimal contact with hotel personnel and other guests.