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Horizon Club views Excellent staff Having to leave
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
professional staff and attention to detail and cleanliness
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
The staff were amazing, the best hotel staff I have come across in Australia
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
We were very impressed with the magnificent bed and pillows. And the courtesy and efficiency of the staff at the door, reception, and room service was terrific.
that we got up-graded and the buffet breakfast was so delicious
Its location to the event I was attending, would be a great flocation for tourists
Quiet, modern, good eating options, central, spacious bathroom
The food at the hotel is rather expensive....eat out, it's cheaper.
easy access to the City center, shops, Cafes, Restaurants, walk araunt the Harbour, Museum and the Rocks district and walking distands to all Buss lines
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Cleanliness of rooms. Good gym and pool facilities. Great bathroom. My room had a great view of city. Friends were also staying but their room had a poor view overlooking the office block opposite. Lifts and lobby slightly old fashioned but still clean and tidy.
the location was just right for this occasion the room was comfortable, great view of the harbor and clean. the mattress was uncomfortable keep rolling into the middle and found it hard to roll back to the side room 2412
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
location they were working on the room next to mine and it was quite noisy
Excellent location; friendly hotel stuff; very comfortable room.
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
the harbour view from the room
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
The concierge was excellent. Gym is small
The location is perfect. We did not have access to the upper terrace with a view.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
Everything, especially the concierge service. I think the hotel should make wifi more easily available.
friendliness, comfort,location price
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
Room comfit and cleanliness. Proximity to tourist sights and transport.
We really loved everything until our problem at the checkout. We had requested a car to the airport to be scheduled. We stopped at the luggage arrival desk the day before. It was written down but i think no one ever called the car service. There were 4 of us with large luggage so my son had to run down the ramp into the street to flag down 2 taxis..... The international terminal airport was VERY busy and we came close to arriving too late for our flight
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
the location in the heart of Sydney,with outstanding views and excellent service leaving !!
The hotel is a construction site. Hotel not worthy of its rating. Four seasons and comparably located and priced hotels infinitely better. Beds uncomfortable, room not vacuumed
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Location, service, cleanliness Nothing
The room was comfortable, the staff polite and helpful. View from window was poor.
Booking was for three adults but only allowed two complement breakfast. A bit strange.
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Nice view - handy location Small bathroom
The breakfast is excellent & is a great location! It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!
Very clean and excellent service Nothing
friendly and helpful staff, good location
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
Proximity to Central Quay Bland decor
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
The staff were very courteous.
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
Wonderful room Nothing
the friendliness of the staff
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Excellent location, staff and facilities. None
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
Location was fantastic The rooms were small, didn't smell good and were generally well below what you would expect for Sofitel standards (and in the centre of Sydney). There are many other city hotels much better standard at the same price. I won't be staying there again.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
Location This is not a hotel. It's a 1 bed flat (with old style carpet) and definitely does not feel like a high end hotel. Wifi never worked in 4 days despite repeatedly asking to have it fixed. I asked for a plug adaptor and was told to go and buy one (whilst other hotels in Australia always had one for foreign travelers). Breakfast 3 to low 4 star. There are plenty of nice hotels in the area. As a accor platinum card holder as decided to stay there. Never again,
Heaven on earth does exsist ,it's The Observatory Hotel Sydney.Staff,facilities all supurb maybe the bed could be improved with a feather topper as a standard .as it is in most 5 star
I particulary liked the quiet efficiency of the place - i5t ran so smoothly. No
Staff, remodeled rooms, attentiveness Nonsense harbor views, poor front entry for valet, chicken salad from room service was disastrous.
Very helpful and friendly staff. Excellent breakfast Comfortable room.
Very helpful staff and excellent food and beverage service and facilities; very well located in an interesting and historic neighbourhood
The people, the views, the comforts
We had a complimentary upgrade to a harbor view suite. This room was outstanding in every respect. We had a light supper served in the bar. Excellent service.
Although our stay was short we thoroughly enjoyed The Observatory Hotel and would not hesitate to stay for longer next time.
The high tea and staff - Problems regulating the shower -didn't adjust quickly -the room had features like a shop..... Prices on everything....not a good feel for a luxury hotel!! The hotel's site advertising for nye led us to believe there was a special allocated spot on Observatory Hill for guests - we were disappointed
a comfortable hotel in a quiet area but within walking distance of the main attractions
Location of hotel and size of room. View from balcony - was on ground floor and very close to road, trees obscured view of bridge.
Location, great views, good access to the city and shops, relaxing and very comfortable, a good place to unwind.
I loved the decore, very welcoming, just lovely
Love the speakers connected to the radio. The bathroom was also a favorite. The maid knocking at out door at 7 PM to give us a breakfast menu.
It was affordable and handy to where we were going, and the bed and bathroom were wonderful! Free movies, bathrobes, pillows, complimentary cookies added to the experience. I had a little mishap, smacking my shin on the wooden base of the bed when walking around the bed, as the base is larger than the mattress (cool design feature) which would be fine, except its the same dark coloured wood as the floorboards! (Made it hard to see in low lighting, and being unfamiliar with the room). Otherwise, it was fabulous!
Staff was very friendly and helpful and rom comfortable except for noise. Hotel can be quite noisy. We were on 5th floor and still heard music from a bar. Also, heard noise from a party on our floor.
How close it was to Circilar Quay The back alley to get there was a little smelly...You really need to know where you are going otherwise it would be hard to find.
Modern look, location, free wifi Poor food choices, no lounge, no outside calling, very small rooms, no room service, less than attentive staff, windows don't open. You may want to ask for a room that does not look out on the atrium. Guests in those rooms have to keep their room-darkening shades down or everyone getting off the elevator will look across at them lying on their bed.
wifi location and bed disabled bathroom