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Stunning views of Opera House,Harbour and Bridge.Great position from which to explore city.Friendly and helpful staff. Nothing,we had a wonderful stay.
Excellent location; friendly hotel stuff; very comfortable room.
We really enjoyed every second of our stay and we highly recomend this hotel to any one going to Sydney
comfy bed, good breakfast buffet, friendly and helpful staff very small rooms, not also spotless clean (bathroom), not much bath products, no fresh bottle of water, no slippers etc.....
Location was fabulous. Harbour view a real bonus for country visitors. Luxury at an affordable price. Friendly helpful staff. A little disappointed two members of hotel staff unable to point us in direction of a very well known nearby seafood restaurant. In fact when finally assisted by a doorman we ended up walking 30 mins out of the way when restaurant was in fact a a simple short walk of between 5 -10 mins away from Four Seasons.
I've been coming to Sydney my whole life, and always wanted to stay somewhere with a harbour view. (Family lives way out of town.) This was the ultimate harbour experience, waking up to the sunrise over the Sydney Opera House is something I will never forget. Spent more time in a hotel room than in any other, just watching the view. Staff were friendly and very accommodating without being either sycophantic or condascending, top job all round.
the harbour view from the room
centre of city Disappointed at being given a ‘Smokers’ room. Were not asked what our preference was regards smokers or non smokers at reception. We assumed, wrongly, that we would be given a non smoking room.
Every member of staff we encountered was courteous and helpful. The rooms were well appointed & clean and the bed very comfortable. We wanted to extend our stay and the hotel made this very easy.
The welcome at the hotel and particularly at Reception was most impressive. Every staff member I encountered was so professional and friendly. For the price of the buffet breakfast, I have certainly enjoyed better in Sydney city hotels and as I was entertaining a guest one morning, I was a little disappointed with the presentation and the selection.
location they were working on the room next to mine and it was quite noisy
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
ordered room service for myself and friends on my 2nd night. The food was so bad I did not eat or drink anything further during my 10 day stay.
Good location. Staff were friendly and helpful. Room was large and comfortable.
Central location, close to shopping, entertainment, food etc. Additional request included in booking request was not actioned - or even acknowledged. When requested, was acted upon poorly.
Professionalism of staff. Twinings teabags. Good sound insulation from other rooms. Beeping noise from a nearby garage roller door or something similar. Our room smelt of cigarette smoke and there was an unemptied ashtray on the balcony so we asked to be moved, this was professionally handled by reception desk. Saw one staff member lighting up a cigarette within a metre of front door of hotel one evening, and it is supposed to be a non-smoking hotel.
The staff were great the location was great. The oven and the dishwasher was covered in mould. We did not use the kitchen as it was very dirty, the bathrrom was not that clean neither.
The location of the hotel was great. The Mantra 2 is located on George St., which is the main street in downtown city. The hotel is located less than three blocks from the Opera house, ferry port, the rocks, and Coles supermarket. What a place, what a staff!
was pleasantly surprised at the amount of applicances we got for a studio room. perfect location. 24hr reception i believe.
convenient location housekeeping staff knocking at 9am on the day of check out?!
Excellent location with very comfortable accomodations for a family.
Staff, rooms facilities were excellent and I would recommend this hotel to family and friends.
Staff so friendly - made my stay more memorable.
The food & rms were wonderful
nothing in particular position
It is centrally located Staff and particularly management were unpleasant and arrogant. Had a long discussion as we discovered that they charged, upon arrival and without asking our authorization, our credit card with $ 100 for presumed hotel charges. Insisted this is invariably done in all hotels in the world. This after we had totally prepaid our stay in cash. We chose to pay cash as the hotel charges 1.
Great location right opposite Wynyard Station (where the homeless people sleep at night). The hotel is fine but a bit tired. A three star hotel that charges as though it is a four star. (Not sure what the official rating is).
I didnt like the fact that it was advertised as a room with a park vei, that i had to pay extra for. But all I could see of the park out my tiny window was the train terminal entrance.
The location was ideal for sightseeing. The staff extremely friendly and helpful. The room was really clean and comfortable. The food was good but a little bit on the expensive side.
The staff were very friendly and very helpful. We really felt comfortable during our stay
I found the staff in general to be helpful, which made the stay enjoyable. The location is also very good for people visiting Sydney. The hall way on the 6th floor smells like death and mold. Also to have as many rooms as you do and only two staff on the front desk makes for a long wait for check in and check out.
bed is old, sags in middle. Room is old, needs a refurb. "Atrium" means no view at all.
CLOSE PROXIMITY TO ALL MAIN ATTRACTIONS.
The staff were very courteous.
Lovely room and great location. Upgraded, but that cost $60 per night. Nothing really, although room service meal was fairly ordinary.
The staff were fantastic - very friendly without being stuffy from frontline to cleaning staff. Great location - right between central shopping & circular quay.
Proximity to Central Quay Bland decor
Stayed at the Radisson for one night on our way inbound from Canada to Melbourne. Lovely hotel, in the heart of the CBD. Close to the Harbour and ferries, the Opera House, slight trek to Darling Harbour but very central. Rooms were clean, modern and spacious. Also, took advantage of the breakfast buffet before or flight the next morning which was quite good but pricey $25per. The porters were exceptional, always attentive and helpful with the baggage. Would definitely recommend this hotel. Only a couple of hiccups, we arrived in the morning and even though check in was at 3pm they said we could check in at 1130am. When we went to pick up our room keys they kept putting us off with “ready in 5 minutes” until noon. Just tell us noon, we would have gone for a walk. While we were waiting in the lounge for our room there was some construction going on in the restaurant, didn’t make for the best of atmospheres.
We asked to hotel concierge for the morning call at 5:30am, but we did not get any phone call from the hotel concierge. Ii is indeed disaponted. I hardly miss the international fight.
the hotel is ideally located with shops, attractions and ferries all within easy walking distance. Staff were very helpful. The breakfasts were superb. Room was very clean tidy and well maintained. Sound proofing was good. All the staff from the room ladies, concierge, doorman, reception, cooks and anyone else we encountered were so helpful and friendly.
friendly and helpful staff, good location
Service was excellent,staff very pleasant and helpful. Food was first class and reasonably priced. Nothing
Convenient location to city attractions. Breakfast prices were way too high. I paid $158 U.S. dollars and the breakfast prices were $18 to $26 US dollars. Overall I enjoyed my stay as the room was clean, quiet and comfortable.
The location!! It was only a short stroll to all the main attractions. We were not informed about a deposit prior to arriving and so that was an inconvenience for us. Other than that, it was perfect!
Staff, beds Room, ambience
It had all the basics of a normal hotel, nothing special. I thought the staff were not very enthusiastic when I checked in. They just seem to be going through the motions.
the fact that it was central to what we wanted to do We did not stay long enough to make an judgments
Excellent location in Sydney. Good lunch special.
The location of the hotel in relation to the other venues to which I was required to visit. This is not a dislike, more of an unpleasant observation. The room and corridors had an air of mustiness about them. Maybe as simple as the carpets need cleaning/freshening.
Location was great. No WiFi access in rooms. Seemed to be charged for every little thing. Example: Internet access in the lobby business PCs cost $2 for 15 minutes of internet use.
the staff were very helpful,the food was good , the location was perfect for our purpose . no problems
Great location but pretty basic accomodation. They would not allow early check in. No wi-fi in rooms.
Location centralized to many must see places in Sydney
Close proximity to metro station and that is it. The facility is dirty, Hallways were vacuumed maybe a year or longer away. Large pieces of trash remain in hallway for days. The room service is mediorcre. Literally, they only change towels and straighten the upper most layer of the bed. They do not even tuck the sheets in. They never vacuum the room or wipe surfaces. It is disgusting at this hotel. Cups and glasses used are rinsed. My tea cup remains stained with tea residue that can be easily wiped when I ran my finger over it. When I complained to the front desk, I was told that room service is sourced-out and that is why it is lacking (this is not my problem, I need a clean room). I would never ever ever stay at a travelogue again, and more specifically this hotel at Waynyard. It is very shocking that a hotel which costs a good amount of money is lacking that much.
Convenience to city and rail network The TV was next to useless!
The staff were amazing, the best hotel staff I have come across in Australia
professional staff and attention to detail and cleanliness
My husband and I had a fantastic one night getaway. It was amazing, service outstanding and relaxation perfect.
Great hotel location affording some rooms great views. Excellent bathrooms, comfortable beds. Lots of people obviously love it - maybe it helps if you upgrade to the Horizons Club, though I don't see why you should have to, especially as these rates not always on offer. Reception shambolic: no welcome, no porter, no offer of help with bags, no offer to join loyalty programme, told me the Shangri-La in Singapore is tired and needs updating! No apology for not correctly processing reservation. Horrible view of motorway toll booths. Annoying things in the bedroom like unplugged lamps, missing glasses, grubby hotel directory. Food and beverage not good. Saturday night the locals all book up the top floor restaurant and fill up the adjacent bar. Reserve days in advance or you have no chance. For a drink this leaves the Lobby Bar. Neon-lit chilled food cabinet, no music, no atmosphere, bright lighting. Nasty. Only available food outlet The Cafe. Horrible buffet. Dreadful, expensive, over-rated.
The reception staff were very friendly and efficient coupled with the room service staff who were professional, courteous and friendly. With many people at breakfast it was obvious the staff had difficulty coping with large queues, tables not set properly, inattentive staff.
The location was good as it was near where our cruise ship left us and the Sydney Bridge as we did the tour. Also, handy to the Rocks weekend markets. The renovations had not been completed and we had not been notified that the lifts would be out and that there was no airconditioning. The ceiling fan was noisy and the bathroom fans from other rooms continually woke us during the night.
We chose the wrong time to visit the Russell Hotel, as renovations were going on. However I am sure that in a few weeks time, when they are finished, it will be a very comfortable place to stay. Excellent location.
The location was good, walking distance to circular quay. The location was good, walking distance to circular quay. Small room, no chairs, expensive. We were brought breakfast to our room and expected to eat it there but there was nowhere to sit or put the tray, just the bed and the floor. No sign of the Acacia restaurant mentioned on the web site description. The hotel was effectively a building site and outside our room everywhere was coated in dust. No normal hotel facilities and we weren't told about the small guest lounge, in which we could have eaten our breakfast.
Great location We should have been warned that currently the hotel is being refurbished. Perhaps when done it will be alot better
wonderful position for sightseeing,oldest hotel in the rocks,with the oldest pub two doors away. Next street our cruise ship was docked so we were able to walk on board our ship with our luggage. fantastic no
The location was perfect, the staff were friendly and helpful and it was good value.
I liked that breakfast was included, staff tried to meet our needs, the jelly beans, and every one was very friendly. The stairs!!!
Good location; decoration; the building; nice and attentive staff. A more generous breakfast.
everything, loved the old world style, the staff are excellent, in fact we intend returning again soon,
Location, ideal for the Rock's and access to transport links of Circular Quay. Noisy, room described as cosy, meant tiny! Furniture as old as the hotel. No mirror in room (complaint from wife). Receptionist (Elizabeth) quite rude when dealing with complaints from many quests. Refurbishment work still underway
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
Wonderful room Nothing
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
the friendliness of the staff
Excellent location, staff and facilities. None
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Quiet, modern, good eating options, central, spacious bathroom
Cleanliness of rooms. Good gym and pool facilities. Great bathroom. My room had a great view of city. Friends were also staying but their room had a poor view overlooking the office block opposite. Lifts and lobby slightly old fashioned but still clean and tidy.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
easy access to the City center, shops, Cafes, Restaurants, walk araunt the Harbour, Museum and the Rocks district and walking distands to all Buss lines
We were very impressed with the magnificent bed and pillows. And the courtesy and efficiency of the staff at the door, reception, and room service was terrific.
that we got up-graded and the buffet breakfast was so delicious
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Its location to the event I was attending, would be a great flocation for tourists
The food at the hotel is rather expensive....eat out, it's cheaper.
the location was just right for this occasion the room was comfortable, great view of the harbor and clean. the mattress was uncomfortable keep rolling into the middle and found it hard to roll back to the side room 2412
Great conceirge went out of his way to book a restaurant and get our names on a door list, good location very close to circular quay Very grumpy staff on check in counter, not too helpful and seemed a bit put out when we asked questions. Gym was ok quite old equipment and pool was inside and also old.
Booking was for three adults but only allowed two complement breakfast. A bit strange.
the location in the heart of Sydney,with outstanding views and excellent service leaving !!
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Very clean and excellent service Nothing
The breakfast is excellent & is a great location! It is expensive & nothing is free! A member of staff in the adjoining public house owned by the hotel suggested a MacDonalds meal when we were refused a evening meal within 5 minutes of last orders!
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Location, service, cleanliness Nothing
The room was comfortable, the staff polite and helpful. View from window was poor.
Nice view - handy location Small bathroom
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
Room comfit and cleanliness. Proximity to tourist sights and transport.
friendliness, comfort,location price
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
The location is excellent for sight seeing and shopping. Long lines at the front desk in the mornings for checking out. Most guests seem to have issue with their bills.
The location is perfect. We did not have access to the upper terrace with a view.
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
excellent location and room was spot on. the lounge bar and thai restaurant on 1st floor was closed for 4 days over easter holiday weekend.we were only there for 4 days.also breakfast was a bit disapointing.expensive for what we received.had to pay extra for a sausage.
The hotel was close to Opera House and city shopping. It was a very quiet hotel which we appreciated. The breakfast menu was a bit restricted. We would have liked just cooked eggs rather than having to order the continental breakfast and eggs.
location was great - close to all we wanted to see and do
The vicinity, the facilities in the room were very good but found the dining facilities to be less than a high standard and closed relatively early. Rather noisy (not the airconditioning) and didn't figure out what it was. Perhaps the location to the service lift ? No.
Fantastic location and price. Everything we wanted was within walking distance, for our first stay in Sydney it was perfect.
Good location between two major railway stations, very close to main attractions and George street, functional clean room, fair price.
The quiet room (9th floor), the facilities.
Proximity to places I needed to visit. Easy access to shops and favourite Sydney spots. Very neat and clean The bistro is not available around the clock. I believe the outside notice on the wall of the bistro entry may be misleading.
The location is very central, walk to everything. Very clean and friendly and helpful staff. Secure card opperated elevator. Because of the business area many cafes and restaurants are closed on Sundays. No ramp up to registration desk.
Great location for the price, clean facilities, and knowledgeable staff No room service, had to order in from an outside restaurant guide.
The staff were very helpful and the location was ideal.
it was one night i got in late and left early so did not really use any thing but the bed
the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal
Spacious room, clean, efficient friendly staff No bar or lounge facilities
Very good location.
The receptionist was very welcoming and helpful with local knowledge. the room was very spacious and clean. We enjoyed relaxing in the spa and we thought the design of the hotel was very complimentary to the surrounding area, we thought keeping the terraced houses and incorporating them into the hotel was inspired! We thoroughly enjoyed our visit and intend coming again next year/
Rocks Old fashion (terrace room), noisy
The size of the rooms is fabulous and the fact that there is a balcony to sit out on and enjoy the morning sun The terrace by the pool is within the hotel itself and struggles to find any sun because the surrounding walls are close and tall
The location is superb, within walking distance to sightsee and shopping.all the staffs were friendly helpful and wonderfull. We didn't get the room we requestedbut our room was upgraded to a much bigger room.we love this hotel! Got cochroach in the room..
The location was ideal. The hotel is situated in the heart of The Rocks, and minutes from Circular Quay. I also enjoyed having laundry facilities on-site. While not clearly indicated, a small room with two washers ($3/load) and two dryers ($2/30 minutes) was available for guests to use. When we arrived at the hotel, they had no record of our reservation. Even once we checked in, they kept losing the file. There was insufficient staff at this hotel. The room we were given had 2 twin beds. One of the beds was missing a wheel which caused the bed to lean to one side. This was reported to the reception staff the next morning. When we returned at the end of the day, nothing had been done. We spoke to the hotel manager, the only staff member on-site overnight, and he was able to locate another boxspring, and solve the problem which was great. It was however disappointing that nothing came of our report during the day when there were additional staff members available.
The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.
Convienient A bit run down
Very friendly staff, ideal position, excellent facilities. Enjoyed stay immensly and the staff could not have been more helpful.
I liked the central location of the hotel and the staff were friendly and warm. I found it rather surprising that internet was not complimentary as it is a 5-star hotel. The last time I visited Sydney I stayed at Raddison's which I believe is a 4-star hotel and found the stay there on par with Sofitel, a 5-star hotel.
First class ,5 star rate but better Location on Phillip St. within easy walking distance to all attractions - shopping to sightseeing this hotel must be in the top 5 quality hotel in Sydney. No
Rooms were very nice as were they lobby and bar You need better wifi access and it should be considered a basic service that you provide
The location, the luxurious setting, drinks at the lounge and the most comfortable bed ever - what's not to like?!
Location was fantastic The rooms were small, didn't smell good and were generally well below what you would expect for Sofitel standards (and in the centre of Sydney). There are many other city hotels much better standard at the same price. I won't be staying there again.
The location was excellent. Very close to all the tourist attractions and to the cities history.Service was good.
things were acceptable for what i needed, there was nothing there that made me happy i stayed there rather than some place else. for a "5 star" hotel it was missing quite a bit. no spa, no pool, restuarants were really just bars with some tables. the staff was a bit snooty. everything in the room and hotel are for sale, and pretty much makes you feel like you are sleeping in an ikea catalog.
Bed was comfortable. A/C in good working order. Nice size bathroom. Appreciated the toiletries, the fridge, the safe. Excellent lighting both in room and bathroom. It was a bit disconcerting to find hairs in the tub after the room was cleaned.. The desk chair could use refurbishing.
Hotel lobby! Terrible breakfast! no restuarant in the hotel! no swimming pool!