The staff at the desk was nice. We were greeted at the room by roaches on the wall, in the bathroom, on our night table. I slept with the light on the whole night because i was scared to be in the dark with so many roaches
Nothing. The hotel was very dilapidated and run down. The furniture was dirty and the floor and walls spotted. The bathroom was dirty and the hotel did not provide towels in either of the rooms we rented. We did not even stay the night. checked out after 5 hours.
We paid $50 for a room key, But due to a storm, no room key was available.
It was a casual hotel. Computers to use in the lobby. I did not like the balconies. I like to sit outside in a chair and relax on the balcony. There was no way you could do that at this hotel. And the door leading into the hotel room was broken and flimsy.
Nice location, nice looking from the exterior, and nice lobby. That's it. Rooms were run down. Soap dispenser leaking/dripping soap to the floor, creating a puddle. Pillow dirty, and had a public hair. Wood floor was cracked and chipping for away. Shower window had soap scum everywhere. Tub was old and rusty. Room had a smell. Air condition works and was cold, but adjuster knob broken. And the hallways to the rooms were very run down too. Basically, the guest rooms didn't match it's location and lobby.
Price reasonable Staff sucks. Too busy joking around and dont want to be serious
Nothing This place was scary. The rooms were terrible, and the hotel seems to be undergoing construction? All Inculsive? That's a joke. The room next to me was gutted and you could see into it from the hole in the door. I had to leave after an hour because i didn't feel safe.
Comfortable rooms, wi-fi access for free, hotel location Breakfast service very slow
We are golfers, and used the golf course several times. The location was good for what we wanted. If we wanted the beach we would have chosen another location. No
The only good thing was the price. Arrived to a dirty room, had to pick out a different one- regardless all the rooms were dirty and had problems either with beds, A/C or moldy floors. No soap in the bathroom at all, asked the staff, the cleaning lady never showed up with the soap, i'm guessing they don't provide soap. Heard a rooster on someone's balcony from 4 am till 7 am. Neighbors were very noisy, didn't get any sleep. The smell of weed everywhere. Outside of the hotel looks old, poorly maintained and trash everywhere.
It is hotel that tries to look luxurious or was at some point but it still looks a bit nice. Overall we only needed it for an emergency night so it worked out and great price.! The Custumer service could be upgraded, the rooms are clean but a little rusty when we got to the room it drinked like a lot of bleach, ither they had jut cleaned it or it made me wonder why they had to use sooo much bleach. And the bed ONLY have a super thin sheet so if you are styling there and would like to be worm take your own blankets .!!
Location and price. The gym needs improvement
The room was spacious and the bed was very comfortable. Breakfast was also good Staff could be more helpful. Some were great but others were lacking. I would say mostly the front desk staff turned me off a bit. But I would still return here. There is more good staff than bad.
Location of where I needed to be. Bathroom door didn't close properly. Very basic inside. Worn tile in elevator. Free breakfast was basic and cheaply laid out. Should have paid $75 for room not $150 !!!!
The hotel was available when others were booked. We had a cockroach in the room and the WiFi never worked right.
It was very clean and comfortable. They had a pretty decent breakfast that was included. The building seemed to be in good shape and is either fairly new or recently updated. Convenient on and off the highway. Just an outdoor pool and no hot tub. It was pretty expensive, after fees and taxes we paid $210 for one night.
it was great, reasonable, conviently located for us, great staff......good breakfast.....we will use the hotel next time we come to Lauderdale......thanks for the great weekend.......
The hotel staff was very lovely. We were allowed to do an early check-in and could even enjoy the breakfast. It's very important to rent a car, being the hotel close to sawgrass mall, it's very good for shopping. Everything was just fine.
Staff was extremely helpful and friendly. Nothing. Would definitely stay there again.
The cleanliness, the staff very polite and professionnal the food is not very good, and the coffee disgusting
Clean excellent staff good breakfast overall enjoyable Neighborhood not so good
Excellent value for a night traveling through Florida. Good continental breakfast. Comfortable bedding.
I enjoyed my stay at the Hampton Inn. I went mostly to sleep since i arrived after midnight and was out by 10am... Service was great and very helpful. I didn't get to try the complimentary breakfast but it smelled delicious... My boyfriend later complained about the pillows being a little too flat but i was ok. I didnt like the fact that the coffee and the coffee machine was in the bathroom.
Nice rooms, comfortable big beds, good price for location Not the most beautiful from the outside where we stayed. Came a day earlier than reservation and they were sold out. Parking $25 a night!
Location to the convention center The lobby was extremely chaotic and loud. There is nothing near the hotel that gives you options for dining out as far as I could tell.
Intercoastal view with a big tree blocking from seing anything
Great location, comfortable room Hallways and bathrooms were not clean to Hilton standards
- Only "glitch" was that, when checking in, the front desk said that my business debit card was declined....twice. However: • There was 60x more funds in the account than was needed • I called the Bank and they had no record of even any attempts and • I immediately used that same card at the hotel restaurant Unfortunately, I was forced to use my personal credit card
Staff was friendly A/C did not work and carpets were dirty
Great hotel, great service. Our door balcony messed up on us and they moved us into a nicer room with a view to accommodate the inconvenience. Staff was nice and took great care of us. I would definitely go back again
Bathroom needed updating. Shower nozzle was broken.
It was a great hotel. The rooms were updated and comfortable. Will highly recommend. Nothing
Shower did not work in my room. I let the front desk know upon checkout and they did not offer any discount for my inconvenience. I had to ask them what they could do for me, and after some haggling with them, they gave me free parking for the night. Will not stay at this hotel ever again.
The proximity to port Everglades is convenient. When I arrived, I was ignored for 20 minutes just standing at the counter while 2 staff members were having a conversation. The lobby and hallways were filthy and smelled terribly. when I asked about the smell a staff member replied "that's just how it smells". While checking in online, I requested a high floor room with a marina view. what they gave me was a first floor room and the "beautiful marina view" was obstructed by overgrown and unkept vegetation, so overgrown that I couldn't get any sunlight into the room. The staff was both incredibly unfriendly and unhelpful. I called down 3 times on my first day to request extra pillows, they told me all 3 times the pillows were on the way. Nothing was ever delivered to the room. There was a large gathering of water underneath the television when I got into the room, when I asked about this they told me they would "look into it" This was without a doubt the worst stay I've ever had at a Hilton property. I would've stayed at a motel 6 and paid a fraction of the price If I knew it was going to be this terrible.
setting no breakfast before 7 am
Very old and felt dirty. Shower hadn't been cleaned and walls seemed to have no insulation. We could hear everyone around us.
The location was great to get around. You could also walk to a variety of restaurants. No service! Very limited breakfast. Rarely enough coffee.
I liked the staff and the location Free hotel shuttle to and from the hotel and cruise port which was on time It needs to extent it's waiting area and separate the breakfast from that area too It gets really crowed and this seems real ackward in that area
Former Holiday Inn. Adequate parking, very congenial staff. Spacious & VERY quiet room.
We showed up a day early and were treated just great. They put us in a fabulous room and we didn't have one complaint
Nothing I didn't vet my money back and I didn't even stay there because I was young
Even cheap hotels include breakfast.
The staff was friendly and the room was nice. There was no micro wave or mini fridge in the rooms. U can keep anything cold or keep food and heat it up later.
I didn't like that I made a reservation and my room wasn't ready. We waited 30 minutes before we got a room. They were so nice the upgrade to a suite and got free breakfast.
The staff were very friendly and apologetic, even when we changed rooms multiple times. Darrell, in particular, was great. The hotel is poorly maintained and the rooms smell horrible. The first room smelled like an ashtray, the second like a flooded basement. I should point out that I have a pretty high tolerance for bad smells so the rooms smell RANK. We finally got a room that just smelled old so we kept that. The decor is mid-70s and t he hotel has clearly not been renovated since it was a Holiday Inn. One of the rooms was missing the stock pictures on the wall and they hadn't even bothered to spackle in the giant wall anchor holes. Also, the main curtains don't close (just the inner, semi-transparent ones) so you won't be sleeping in and everyone gets a free show if you have the lights on. Another problem is that the hotel only has one key writer, which occasionally breaks. We met people who had been without keys for days. I think hotel staff had to open their door for them. This place should not be in business. They are THAT bad. Stay away!
room size and comfort once clean check in slow with attendant trying to do too much at one time. original room not made up so was assigned another room heard another guest say that as he opened the door to what was his room he just checked into that there was someone in the room already and he returned to the front desk as I was checking in. Service could be better
Price, location and cafe were very good. The very, very, very long wait to check in. Computers don't work. There's also the $50 deposit that was not mentioned when I booked through Kayak. Booked queen beds...got doubles. Funiture is beatup. Room was old dirty, carpets need to be ripped out since they are stained everywhere. Won't be staying here again.
The place was quiet and inviting. Not seen directly off of the main road There were small ants in the room The hotel door couldn't close smoothly on its on. As if it was misaligned.
We stayed in the hotel for our anniversary and the staff was phenomenal! They took the time to draft a hand written card and special fruit/nuts/wine for our special weekend. Thank you so much to Brenda and the rest of the Westin colleagues!!
Good location. Great views on beach side. I don't like being quoted a price on kayak.com paying that price and then having to pay a resort fee when I get there....especially when I don't know what my $60 resort fee got me. There were towels at the pool. Was that it? Went across the street to the beach, we swam and layed on lounge chairs under an umbrella...then a hotel staffer sats we either need to pay... $20/umbrella or $6/chair....why did I pay $60 in resort fees and I can't use a chair? No airport shuttle and outright dishonesty on pricing. I may stay there again, but I'm never paying a resort fee with no benefits again.
Location was convenient. Starbucks on site, which was great. There was no communication between staff. One person told you it was okay to do something and another person said it wasn't okay. They also charge you "service" charges and don't mention that means tip so you pay tip twice unless you ask.
Pool, easy access to beach, towel and toy rental, away from restaurant/bar strip, walking distance to cvs for essentials and alcohol, easy access to Sun Trolley and bus to get to stores, museum, downtown. Expensive, resort fee, in-house restaurants served bad food and were very expensive, no close by family friendly cheaper food options, expensive beach chair and umbrella rentals, far from grocery store and other shopping
The location was great, was never loud in the area. Beach is right out the front door. Great food within .5 mile walk. walk down to Las Olas for food and fun. For a young couple, we still paid about 2x as much as our kayak rental. It is $40 a day to park your car, and it's only valet, it's unlimited use of your car, but then you add tips. There is a resort fee not included, which is not too expensive. And we did choose to pay $25 extra a night for a view, which was worth it. Pool food is not great, and service is slow-- but go down to Las Olas for food and fun.
Storm met us at the taxi and escorted in and to our room His smile and warm demeanor set the tone for our short stay. He was excellent
Great ocean view good location Resort hits you with lots of fees
Excellent location right on the beach, awesome customer service & extremely friendly and helpful staff. I will definitely be coming back again both for business and with my family for leisure time! Nothing.
The people who work there are super friendly and helpful. Excellent!
they upgraded my room! They are nice loved them
We were greeted as we got out of the car and as soon as you walk into the hotel there was fresh fruit infused water and Olympic cookies. Room was clean and big enough for our group. The pool staff was SUPERB! Our waiter, Emanuel, always made sure we were taken care of and Judy made sure we always had the best seats by the pool. The gym was well equipped and even offered cold towels and fruit. Plus there was a great view of the ocean. My group will stay here every time we are in the area! $30 a day resort fee.
Judy was fantastic. Cost of drinks.
We stayed at Gallery one prior to boarding the Eurodam at Port Everglades. The hotel was a wonderful way to bridge the time from work to vacation. The location on the intercoastal, and its position as a stop for the water taxi, made the hotel a real treat. The nearby Galleria Mall was extremely convenient.
We came here after leaving our first hotel. Great location, clean, comfortable and great view of the channel. Valet could be a little less.
I loved the duvet and cookies on arrival!!! and the concierge was just so helpful. The room was really nice, the website doesn't do it justice and the room service was excellent, food was great. oh and the breakfast was fab! Marie on reception was so helpful, she ordered us a transfer service to sawgrass mills for $70 round trip for the 2 of us. I thought this was great- thanks Marie! There was nothing about the hotel I didn't like. I would stay here again however I would hire a car, even though there are some things close by, we were a little tied unless we took a taxi and they are fairly expensive in Fort Lauderdale. The hotel had a fixed rate service called ATS which were brilliant and much cheaper.
Very pleasant, friendly, courteous, helpful, professional staff willing to go out of their way to be of service. Our room was very nice and the bed was very comfortable. We had a nice view from our balcony of the inter-coastal waterway and all of the boats and yachts passing by. Our stay was very pleasant from start to finish. Sliding door to balcony made a grinding noise when it was opened and we could hear the door above and below opening from time to time during the evening. The doors just need a little maintenance. For some reason the cleaning staff was short wash cloths a couple of days and we had to call to get them delivered to our room.
Everything was great - the service staff was incredible! the suite was gorgeous and very clean - loved it! Will definitely be staying there again! The only problem was the gym - it's way too small and claustrophobic. For a hotel this size - they need to expand this - I tried 4 times to use the gym and it was full - holds about 10 people comfortably.
Great value and an excellent location.
Nothing at all . Poor raining and wait about 1,5 hours for check in due that the electrical system was down. Pretty bad for a chain of Hotel like that. Furthermore no internet connection work ... is good that exist some Panera Bread store in the area .. at least I was able to check e-mail and have a good breakfast. Next time I will stay in Miami. Unfurtunately nothing.
The suite had everything on my wish list, compements to the staff who were more than helpful. It was further from the beach than I thought,
Very warm welcome from the reception staff on arrival (the 'welcome' cookies are highly recommended!) and equally impressive service from the valet, bar and restaurant staff. The room (double suite with 2xqueen sized beds) was very clean and homely - exactly like the photo's posted on the hotel website! The water taxi to Fort Lauderdale beachfront and Las Olas Boulevard stops directly outside the rear of the hotel and is an excellent facility for guests who don't have use of a car and, with the commentary provided by the staff on board, it's also a great opportunity to learn a little more about the area on route to your stop! Order the Doubletree burger - tasting is believing! Only one minor criticism - having been asked to provide a credit card to secure the booking (by booking.com) and again on arrival at the hotel(i.e. two different credit cards), it's not good practice to assume the bill would be settled by credit card without checking the preferred method of payment with the guest first (which on this occasion, would've been cash). While the 'express check out' service is a great idea, this had all done by reception very early on the day of our departure (we were up at7.30am and the receipt had already been pushed under the door!) I would have preferred the hotel to ask me how the bill would be settled and if not by cash, to check that the card provided at check in, was the card to be charged.
comfy bed,liked the separate lounge area,good room service,friendly staff A/c in bar was way too cold,doors to suites were very noisy in the morning the slamming woke me up when people left(maybe a bit of padding?)
Was only there one night. Barely in the room. Nothing bad to say
Right on the waterway in Ft. Lauderdale
The bathroom was filthy, with flies and a lack of grout in the shower, mold, and dirt in the room. Disgusting.
Room was clean. I guess. So I am writing this at 4:15am because this is the second night in a row that I have been awoken by noise. The first night was because there was a ghetto crew of people blaring music in the parking lot and dancing and haveinf a party. In the parking lot. Had to call three times to the front desk before they even sent someone down. The second night was awoken because a prostitute was so loud talking about where she "works" and her "rates" that I could not sleep. This place is a rat hole. Room smells like mold.
I love it I love it all
Worst stay ever front office staff marco rude never would recommend this hotel and free breakfast cold and nasty . Buisness traveler and this was worst stay I ever had .
Clean room Breakfast included Location near stores Free wifi Friendly staff Easy checkout and check in Smell in the room No variety in breakfast
I was pleasantly surprised by the pristine condition of my room. It was clean, comfortable and close to the pool! I had a peaceful sleep and was impressed by the friendly guest service. To be honest I expected less for the price. My only concern was that there was nothing fresh offered at breakfast, a price of fruit would have been nice
When you first walk in it is very easy to be fooled. The lobby area is gorgeous but everything pass that point is absolutely disgusting. The room was moldy. The sheets were full of stains. Towels in the bathroom appear to have been used. Carpet was filthy. Whenever it would rain water came out the AC vent and sprayed into the room
It's around $50/night. Someone broke in and slept on our patio over night.
Pool and tiki bar Check in time and they don't advise during reservation process of money held in case something happens to room.
I like how comfortable the rooms are...the pillows make you sleep like a baby. There was a moldy smell down one of the hallways but as soon as I reported it I was switched to a different room that happened to be better
The wifi connection
Very good breakfast set up. Very good coffee, available all day. also fruit basket with fresh fruit.
Comfortable beds, although, room very crowded. Wifi good. Reception staff friendly. Included breakfast poor, paper plates, plastic knives and forks. Scrambled egg and omelettes probably the worst I have ever had anywhere, factory made I suspect and warmed up, even the airlines do better.
Value Helpful, friendly staff Good breakfasts No frig in room
The hotel was adequate for our needs. Found some stray hairs in the bed sheets that didn't belong to either of the party and the beds were rather hard. The beds were hard.
Beautiful restaurant at hotel Balcony was small
The room was dirty, day and night it was a heavy traffic with many strange persons walking around.
liked the pool, fitness center, and atrium. Had plenty of room to spread out. lack of cleanliness of room despite letting front desk know, some loose tiles around pool. Ripped bed sheets.
Amazing place. Mattress could be more comfortable.
The lobby and indoor coutyard was beautiful. Gave you the feel of entering a nice 4 or 5 star facility. My FIRST room had black stuff in the tub. My SECOND room had some nasty stuff on the toilet seat. My THIRD room was a handicap room. So sink was low and toilet. Very uncomfortable. At this time..it was 1AM. So we settled. You would think they would offer some type of discount. Would have been better off at a motel.
Great room, good service,
Facilities and room were good. 1. Hotel charged me a second time for a room already paid for and offered me meals as a substitute. I declined and requested a reimbursement of 2 of 3 days booked. Hotel agreed and three days later I was advised that the transaction had not started. 2. The maid did not clean the room properly. Garbage was still in the bins after cleaning. The used towels were removed, but wash cloths not replaced. 3. Maid service was very late in the day.
The service was very good. I missed having a Safe in the room.And the Lobby needed more seating.
Quiet, good organised, helpfull personel By late arrival no possibility for refreshment and food.
the people were very friendly. it was clean and smelled very nice. the beds were slightly hard.
This was a very clean, comfortable, enjoyable,safe hotel to stay at. Lots of shops restaurants things to do all around the immediate area. Staff was great, very friendly and helpful. If I'm in the area again a definite stay.
The room was clean and the bead great. Breakfast was included, though nothing stellar. We booked it for the price, but didn't realize how far from the port we would be. What we saved in hotel rates, we ended up paying more in cab fares to the port the next morning to leave on our cruise.
Staff were extremely friendly and professional. Room was a bit musty.
very clean and comfortable. The two rooms next to us had obnoxious families traveling together. After midnight they went between the rooms, slamming doors and talking in the hall. I called the front desk and it stopped. At 6 am it started again. Didn't sleep much that night.
Comfortable, clean and great customer service. Shout out to ansam atif fo being extra polite and helpful, really made our stay memorable!
My bed was very comfortable had a great weekend rest it was quite and peaceful I had no problems
They should have vending machines on each floor, lobby is way to cold
Nice and clean hotel Have to pay extra for breakfast!!!
Comfortable room, comfortable bed. Clean environment. Nice location also. If you sleep late, after a certain time you can't order breakfast anymore.
the comfort of the room and free acess to internet in the lobby Jaccuzzi of the room was very dirty
Very nice. Clean and spacious rooms. Loved the jacuzzi jet bath tub The bed was uncomfortable
The living space is very comfortable. it allows you to sit at a desk and work while the other person can be in bed asleep and not be disturbed.
Spa pool on the roof
My stay at the Sheraton was very peaceful and quiet. The room was very comfortable and the shower was good. The price of the bottle water was to high.
no food smells in hallways, very clean. An odor free hotel , very rare these days. Nice big suite rooms, friendly staff
Sauna and hot tub
Everything was perfect ! N-a
the staff was helpful, the rooms were clean, pretty fountain in front and a nice lobby busy street , small pool
The bed was comfortable. Some of the staff was really nice and helpful when we voiced our concerns. I knew there was going to be a problem when as soon as we walked in and the front desk person didn't want to allow us to use the restroom when were initially checking in. Upon receiving the keys to our rooms we get to the our "non-smoking floor" and are overwhelmed with the smell of smoke and what seemed to be a stench of old rotten meat. Upon enter one of the rooms we find that the door knob was held together with TAPE. That's right Tape! We noticed that we didn't haven face towels or hand towels. When we ask for towels we were told that the lady hasn't done the laundry and we couldn't get any. And if that wasn't bad enough, there was an army herd of ants marching in our ceiling make there way through the bathroom like they were marching on Washington. The carpet was filthy. The bathroom was so small you can touch all the walls from the toilet. The furniture looked old and stained. Do yourself a favor and don't stay here. You have been warned.
Friendly and hard-working staff. Guests all seemed happy. Our floor was non-smoking, another floor was pet-friendly. Some late-night noise from state road, but not too bad.
in town on my first vacation and got a room late night online for $85. The room was dingy, sheets on bed were old, cock roaches, Windows had no screens, mold growing on the walls in the bathroom etc.....
I liked the rooms, the staff clean it everyday. Customer Service were very pleasant. The breakfast must have more variety. Althought is continental breakfast, the should be to have more variety and extend it until 10am at least.
It was clean and comfortable I booked be paid prior to travel and was told on arrival it only prepaid for one night. I would locked out of my room at 10 the following morning if I didn't provide a card for the remaining 3 nights. Surprised by this news and told if i left my card would be charged the balance owed to the card. I made the reservation on. But I used my husbands credit card online and didn't have that Card with me. Only a lower balance cc to be used on my trip. Everyday our room keys would quit working. The TV also didn't work and we had to change rooms once they couldn't get it working.
Location, quietness, staff, ample rooms, parking, WiFi, TV choices Breakfast vaiety and staff
Welcoming helpful staff. I checked in late at night and my checkout time was upgraded an hour for free. Good continental breakfast bug nice bed Small tv. No fridge.
Breakfast Don't have microwave The staff from the from desk was rude at the time we ask for it
Location, room size Breakfast room staff
Staff was friendly and helpful. We booked a non-smoking room but were initially put into a smoking room. After complaining, we were provided the opportunity to move to a non-smoking room if we were willing to accept a television that had a very poor picture. We agreed. We also found our room was missing a blanket on one of the beds, so our first night was somewhat uncomfortable. We remedied that problem by our next night, however. But there out to be a working television in every room. It doesn't cost much to replace a small TV these days, so there's no excuse.
room size was good. microwave and fridge was in the room. really comfy bed and up to date tv. shower, hallways, and elevator needs work.
It was the cheapest hotel around at $140, but elsewhere that gets you a lot more. I like the TV beach screensaver and the bathroom was ok! Ground was damp so we put comforters down on the floow so we could walk around without shoes on. I felt like something was crawling on my while I slept, and so did my roommate; it turned out it may have just been paranoia. We killed a roach crawling on the TV. I didn't really mind any of this as I knew going in it wasn't going to be great, but don't think you're going to get a nice place for this cheap.