Macdonald Portal Hotel, Golf and Spa

Top Golf Hotel

Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.

The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.

Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains

Drink pricing and pillows were poor

Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).