6.0
We reserved a mid size car. Upon arrival, only a large truck was available. For an extra $200, we were provided with a vehicle that we had originally confirmed. Weird.Reviewed 1 Jul 2026
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2.0
I booked on Kayak and it states that it’s located in terminal. Which is false!!! You have to take a shuttle. I booked the managers special which should fit 5 passengers & 2 suitcases. The girl at the counter was very rude. She tells us that we will get the largest truck which is the managers special. We asked that because we don’t need such a vehicle and it would difficult to get around. She said it would cost $20 to cancel the reservation and a smaller car would cost more! We went ahead & took the TRUCK!!! It was filthy, the side mirrors kept moving when driving and the mirrors could not be adjusted electronically! This is a major hazard! I want my money back!Reviewed 1 Jul 2026
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2.0
I rented a Ford Transit van to hold 7 passengers and large amounts of gear for a baseball tournament. Upon arrival I was told the vehicle was not available and a comparable vehicle would cost $500 more for the week. Instead we booked a similar car for the original cost. And now I am fighting for a refund with no reply.Reviewed 29 Jun 2026
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6.0
Was advised that we would not require a deposit using Kayak. That was not the case.Reviewed 29 Jun 2026
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4.0
Quite bad. I have a family of 5 and booked an Intermediate SUV which had a picture of RAV4/Toyota 4Runner in the advertisement. I was given a Kia Seltos instead. I had 4 big suitcases and 4 small carry on bags + an infant seat. To get everything to fit, I had to get the back seats to lean forward so I could get the trunk to close with all the suitcases in it. Imagine what my kids went through in the back seat for a 1.5 hour drive from Banff to Calgary! Very disappointed!! Either be honest and advertise a Kia Seltos for an intermediate SUV or accomodate your customers needs!Reviewed 28 Jun 2026
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10.0
The customer rep who assisted us when we picked up the car maybe had the best customer service I've ever experienced renting a car. It did not seem like he was trying to trick us into paying more for something we didn't need, very clear instructions, extremely friendly and informative. The shuttle and drop off process was very fast and easy to navigate.Reviewed 26 Jun 2026
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10.0
The whole experience was great. I was a bit surprised with the cost for renting a vehicle however.Reviewed 25 Jun 2026
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10.0
Efficient and quick to processReviewed 23 Jun 2026
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2.0
The car itself was nice, but our experience with Thrifty was extremely disappointing. We had a reservation in our name, yet we waited over an hour to receive our vehicle. There were no other customers waiting for cars at the time—they simply did not have our vehicle cleaned and ready when we arrived. During the wait, we were offered an upgraded vehicle for an additional $200. When we declined the extra charge, we were left waiting for over an hour for the car we had originally reserved. To make matters worse, we filled the tank at a gas station immediately before returning the vehicle. The fuel level was actually higher than when we picked it up, which Thrifty had considered a full tank. Despite this, we were charged for two additional gallons of fuel ($31.00) after returning the car. Between the excessive wait time, the attempt to upsell us while our reserved vehicle wasn't available, and the inaccurate fuel charge, this was a very frustrating experience. Even with the $50 future rental discount they offered as compensation, we will not be renting from Thrifty again.Reviewed 22 Jun 2026
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10.0
Excellent. Easy in and outReviewed 20 Jun 2026
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2.0
We reserved the car but no cars were available when we got there. Careful about their scamsReviewed 20 Jun 2026
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10.0
I loved that they noticed the fuel tank was not full and they discounted the fuel charge on my bill.Reviewed 17 Jun 2026
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