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we were thrilled to get an upgrade to a suite upon arrival. the front desk staff was wonderful - taking some time to make sure our stay was exceptional. We can't wait to return to Mohegan Sun.
The staff were very efficient and pleasant. We had all questions answered promptly and with a smile.
The valet parking staff went thru the stuff at the back seat of my car.
Very convenient to the casino. Quite pricey.
Clean, big room, very nice maid, check-in was quick,early, and painless check-out was not so easy or quick or painless, actually almost ruined our stay
great place will come back again...way too far away though no
Entertainment big plus/ Security checking room cards, staff Bathroom cleanliness with hair over shower wall
the overall service and accommodations
Dinner at Michael Jordan's was Excellent! Too much smoke - need to increase the 'smoke free areas in the casino or at least have the smoke free closer to the hotel lobby so you do not smell it when you are shopping or eating in the main area.
We always enjoy our stay. Everything always goes smoothly. Price is fantastic so is the staff. Nice n quiet n very comfy. This one time though we had to switch rooms because we found hair under sheets n bathroom floor. This never happened before n got moved right away to a clean room.
I love the rooms and the service Everything was grrat
All rooms are kind of like suites, with a separate sitting area and sleeping area.
Hotel was clean, comfortable and decor was simple. Asking $3.50 for a small bottle of water is robbery. Lobby is inviting, breakfast is decent, although coffee isn't that good. We got an extended check out which was nice too. The front staff were morons. They told me there would be no "hold fee" on my credit card (I asked the gentleman three times to be clear and he clearly told me no) and I found out at check out they dish old $50. When I spoke to the girl at check out that I was misinformed, she smiled and shrugged her shoulders and said nothing. That was infuriating. I would have liked a "there must have been a miscommunication". She had no clue about anything. The shuttle service is a joke. They have 1 can that holds 20 people max (if that even) and we had to sit on laps to make he midnight shuttle. They charhe$3.50 for a small bottle of water! Even by NYC standards, that's a lot.
The staff was fabulous. They were very efficient, courteous and friendly. Our king bed room also had a small kitchen and sitting area and the room was very clean. They also have a wonderful free continental breakfast that included french toast and Egg McMuffin style sandwiches. There is a free shuttle to the Casino, but we drove over ourselves as it is only about a mile away and a quick drive to the Mohegan Sun Casino/Arena. We will definitely stay here again and highly recommend it.
Pillows and mattress are the best! I could not control the room temperature. It was very cold for our taste. There was a thermostat, but it did not work.
Clean and decent size rooms with separate sitting area , awesome . This will be he place where I'll stay when I do return to visit . Thanks
clean, quiet, upscale decor, great pillows and mattress, healthy and delicious breakfast,very friendly staff Need a platform somewhere in the room to place luggage
Large rooms, a lot of space. Bathrooms were dirty. Not renovated like the rest. Tiles broken in shower, no handlebar. Dirty tiles
Located 5 min away from Mohegan Sun w a shuttle running every 30 min until midnight. If you plan on returning after midnight taxi was $7 for the two of us. The free breakfast was good w lots of selection. It does get busy and if u cannot find seating you can ask for a to go box to bring breakfast up to your room. The kitchen is open 24 hours so if you are looking for a midnight snack you can order from your room and go downstairs to pick it up when it's ready. The staff were very friendly and helpful. The lobby, cafe area and rooms were updated and kept very clean. We got a room w two queen beds and it was much larger then expected. There was a good sized sitting area w a pullout couch and the room was able to to sleep 6 people. Overall a great place. I have a bad back and the bed was too soft for my liking but my 16 y/o daughter thought they were very comfortable. It was a little pricey totaling about $235 a night. The prices may have been inflated since we were there for a concert.
Fantastic location, friendly staff, offer a basic but very good breakfast.(No eggs but waffles, fruit, yogurt, choice of breads and pastry, crisp hot and oatmeal, juice, coffee etc. The room's are laid out well spacious island with microwave above fridge below, mini Sink and plenty if counter space. The fan/ heater had a fan only constant option that I like for white noise. The beds were very comfortable! Usually I don't sleep all the first night, no problems here. We had a suite. The hotel wad nIce and quiet. The room was very clean upon arrival, as was the hotel in general.The only reason I didn't leave four stars for cleanliness was the maid didn't empty and clean the coffee machine( extremely minor). There werer HUGE mirrors as back boards behind both beds which kind of me seemed a little weird. They made the room feel bigger though so I just dressed with My back to them...Lol.
The whirlpool tub was amazing! There was not a thing I didn't like!
Hot tube was nice but wish the pool was open The pool was closed
very close to foxwoods and shuttle bus that takes you every hour. Clean and cozy rooms.
A mile from Foxwoods! Breakfast served until 11:40. Bar in hotel. Very large room and bathroom. Toiletries like makeup remover wipes in the bathroom ! Dunkin donuts across the street. Small TV. We may have gotten a handicap room but we enjoyed the space.
Shuttle service to the casino was extremely convenient.
The staff was noticeably friendlier and more efficient than some at other hotels. Check-in person was genuine. Bar and restaurant staff was also efficient and friendly. Room was comfortable; bathroom is small but efficient.
i had something happen to me i made a reservation and lost the money
Cleanliness, room equipped with everything needed. Overall good place to stay. Separate sink from bathroom- should have both in and out of bathroom. No extra blankets in room. No eggs or peanut butter for continental breakfast.
Run down...Price we pd was higher than others pd. The staff was great and the rooms we clean.The place was just run down.
I found everything barely adequate
the rooms where ok the bed was nice to sleep on. the tv would not go past 20 for volume so it was hard to hear and the tv location was bad
Room was clean, basic. Breakfast was good, something for everyone included fresh fruit nice touch. Was only about 25 min from Mohegan. Mystic Aquri. very close, Mystic Seaport right down the road Needs a little updating, they need to pay a little bit more attention to the little things, like frig needed to be deiced, and the note book should have been checked, ripped pages and coffee stained. Overall the room was good. Had a nice stay, would stay there again.
Close to the parks and attractions in the area The room smelled musty.
Ease from I-95, comfortable, value, breakfast. We didn't use the pool but it looked inviting. Shower repair job looked unskilled. At check in the host gave our room number audibly.
Not a bad place to stay for a overnight visit. Bed was very comfortable and the room was clean. What more do you need?
The staff was very warm and helpful. The room was clean and housekeeping kept it that way each day. No exercise room as advertised on the site. The pool had so much chlorine I had to buy eye drops for my family. much noise upstairs over our room all night long. Stains in the hall carpet.
Price was reasonable, and staff helpful. Close to I-95. Ground floor room very noisy from squeaky floor in room above - could hear every footstep. Busy on Saturday nights, wi-if poor.
Overall fine for the one night stay. Clean, comfortable room. Decent free breakfast. Good channel lineup. Smokey hallway, but room itself was fine.
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Nice quiet hotel. Near the casinos but not too near!
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Staff was super awesome
The beds were comfortable and breakfast was good. Hotel rooms were clean. Had trouble getting into our rooms our keys didn't work so the lady had to give us a new set of keys. We told the lady at the front desk that it was probably the door and if its possible to just switch our rooms. She refused and gave us new card to try and that one didn't work. Our stuff was locked in the room the lady had to come up to our room and try it herself and it wouldn't work so she had to go back downstairs to get this machine thing that opens the doors but she couldn't see what she was doing because she didn't have her glasses so my friend had to help her smh worst experience ever eventually we were able to get into the room and they gave us new room. I map quest the address to see how far foxwoods was it said it was 10 minutes away but it was more like 20 minutes.
Location was convenient and hotel was perfect!
Being able to bring my pet was a major bonus. We didn't have to worry about leaving our dog alone and the rooms were very clean and spacious! The staff was very friendly and courteous and the breakfast in the morning was awesome! The beds were a little bit too hard
Very nice and close to the town of Mystic and close to the two casinos
I loved how quick and easy check in was! The staff was very welcoming and answered all of my questions. The rooms were nice and clean, had the perfect size television. The bed was extremely comfortable. Delicious hot breakfast was included until 10am. Check out was 11 so after breakfast we still had plenty of time to check out on time. It was just an all around great stay! Because of all of the snow parking was limited. We had to circle around for a couple of minutes before finally parking in the last parking spot. But again snow is not something the staff can control.
Nice and clean hotel. Inconvenient location without a car. Some receptionists don't seem to like their jobs... few were nice.
clean, easy access, good breakfast nothing
I needed to move the reservation 1 day due to severe weather but Priceline and Hampton Inn were unable to accommodate.
Clean and comfortable, with a very friendly staff.
The room , a mini suite, was beautiful and the bed was so comfortablr. The staff was friendly and helpful. The location was near all local attractions, including both Casinos. I would definitely stay there again No fan in the bathroom
Big room, comfy bed. The fact that the hotel sent a free shuttle bus to pick us up from the station (3 miles away). The decor is the room was a little outdated.
it was close to everything in town the gym smells like the pool
The hotel was very convenient to get to and from. It was amazingly quiet, despite being full of people and events!! Very comfy, and I'd recomend it highly! I like a firmer pillow, it'd be nice if they had various "kinds".
Nice room, clean, comfortable, nicely decorated
Great value! Reception desk staff greeted me as I was still approaching the desk. Professional hospitality, great facility, in great condition, in a fantastic location. Would definitely return. Nothing.
The servers at breakfast were excellent, as was the omlet chef and the food in general. The cleaning service didn't clean our roomvery thoroughly daily.
The size if the room was perfect. The bed was very comfy. It was a short distance to both Foxwoods and Mohegan Sun. The Mystic Aquarium was with in walking distance as was the Old Mystic Plaza. All in all it was a great stay and I would recommend it to a friend. We did not like that there wasn't a shuttle, car service or limo service to the Casino Resorts. For the price this feature should be included as well as a free Continental Breakfast.
Location in proximity to attractions and hwy. The room was clean and the staff was excellent. The decor was very disappointing for a Hilton hotel. The barroom walls were a very outdated nauseating yellowish gold. The size of the bathroom was very small. The room all together seemed very minimalistic for the price.
very comfortable beds
reasonably priced, rooms were clean wish there was a breakfast buffet included in the hotel stay
cool place, a struggle to get luggage up the narrow stairs, but it is a nicely refurbished ancient inn
Really cool room, got it on a off day at a low price. Don't listen to the complainers, just know that it's an old fashioned room going into it. Comes with a usable fireplace, great sunlight, also a free bottle of wine, cheese, and exceptional breakfast Nothing at all, great value.
Charming, old inn. Each room had it's own log for visitors to put an entry in just as they once did in 1771. Yet had all the benefits of the Residence Inn behind it, pool, free breakfast, etc. Was better than we expected. Nothing!
Bed smell clean & was very comfortable. No toothpaste, toilet seat was dirty
Pool was available for good hours 6 AM to 10 PM. Clean comfortable room staff was very accomidating. Literally next door to a Walmart and right near all the main highways Had to pay for for breakfast
I stayed for one night . The front desk was very friendly and helpful. We also had breakfast in the morning and the fresh omelets were awesome. We had a good time. Definitely recommend this hotel
Location was great, nice hotel, good breakfast. Don't care for the mattress, tried different adjustments with no improvement.
The staff couldn't have been more friendly or helpful. We were very happy with our stay.
beautiful historical hotel, very antique in feeling wish the rate included breakfast
I like that you can hang around in your robe all day, even while eating lunch or dinner. The spa was too packed! We had to wait to get into the sauna, steam room and the Jacuzzi because there was just too many people in them. Also the security people. I like that they have security, but I felt like it was way too much. I'm a mature woman and I felt like if I did one thing wrong, I would get kicked out of the place. A little uncomfortable.
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
Location and staff excellent. Breakfast also very goodsq No
The location in old mystic was awesome
Hotel staff was very friendly. Room was clean and comfortable. Carpets were a little outdated but still very clean. Location was perfect, near shops and restaurants
We were at home.staff was wonderful.we were treated just like family.Hotel was in a perfect location.Our room was very nice. No.everything was perfect.
Very courteous and helpful staff. They arranged for an extra shuttle bus to come so we would not miss our show. Wish they served some form of breakfast for the price
friendly, helpful staff. shuttle to mohegan sun casino. would have liked to have a refrigerator in the room.
Proximity to Mohegan Sun Casino I didn't like the fact that I could hear water rushing through the walls everytime another guest flushed.
The hotel staff were vary helpfull and pleasent. We requested a cot and local info,. Van driver picked us up on time.