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It was cheap. It was really noisy, the staff kept us waiting ages for check in and the rooms were really hot.
Everyone was very friendly and the room was very comfortable. No
Friendly staff, very late bar and decent breakfast. Overall need of improvement to the hotel deco required to make a better impression to visitors. At present hotel looks shabby and dated.
Size of room TV reception was very poor
yes wirlpool bath wos not working .i had telephoned in the morning to check every think was ok told it was.later found out it had been broken for a while ( i was not happy ?)
Very helpful staff. The hotel is verypopular and the bars were therefore very busy. This was a cheap and cheerful booking, some of the decor was in need of refurbishment, threadbare carpets etc.
The breakfast was adequate for £8 each Very shabby room , dirty , cobwebs , peeling wallpaper, 2 wall lights hanging from wall , bulb missing ,dingy , no shampoo or gel first hotel i have ever stayed in where no toiletres complained to manager and couldnt be moved due to wedding however price of room reduced from £64 to £24 At £24 the room was just about adequate , however I will not be booking this hotel again overall very disappointing
It was clean, tidy and the location was was very good for my arranged meetings and access to and from the motorway The rooms were extremely hot. Ironically, there was air conditioning in the corridoors but not in the rooms. I had an uncomfortable night coping with the heat.
Value for money was great and breakfast was good. Hotel staff were helpful too. Nice friendly feel. Our party's rooms weren't all together and the beds were not comfy ast all. Our bath wasn't that clean. Found hairs in it when I went to bath my baby.
I thought the staff were friendly and very helpful. The bathroom in our suite was tired and dated. There was mould on the ceiling and a cracked floortile. The bathroom looked like it had been installed in the 80's and not updated since.
Food very good although often had to 'prompt' to get for example, butter / water etc. No clock in room. Water pressure for shower poor
Friendly staff were very welcoming and made check in and out very easy and fast. Comfortable lounge bar and restaurant. Great food. Clean, nicely sized rooms. Two beds put together (nice big bed if you can make do with the join) and slightly soft mattresses. Hairdryer had seen better days but did the job.
the breakfast was good, no eggs though. the internet didnt work in my room
Room was clean I only stayed for one night I did not see many other staff to comment on On the day we arrived there were two weddings and thus left residents without anything to do we found it hard to get drinks from your bar
Frienliness of staff n/a
The room was a good size and comfortable! I found all the staff to be helpful! The car park was clean and tidy and the gardens nice! I think a buffet breakfast should be included in the price!
The breakfast was poor, items run out, long wait for a plate(!) and fried eggs, hot food actually luke warm, coffee barely drinkable, sausages barely edible. Service poor.
The room & bathroom we could not fault. The evening meal was very good. The breakfast was plentyful. Staff very helpful. The barrier entrance to the hotel made your car less vunerable from being stolen. Unfortunatly, my wife & I had to wait forty minutes before we could obtain our room key, after a late drink in the restaurant!!! No staff during this forty minutes to contact!!! Please Note : This did not take the shine off our stay at the hotel or rebooking!!! Just concerned of lack of staff during this period!!!
always had a pleasant stay at this hotel. breakfast was very good with the choices. when i booked this hotel i asked for a double. however when we arrived we where given a twin room.. when i complained they moved us with no trouble.
It turned out to be a pleasant surprise, both the evening and day receptionists were pleasant, we all slept very well on comfortable beds, the hotel was quiet and best of all the towels were large and fluffy. We would definitely stay in a Premier Hotel again as the price was amazing and included breakfast.
Staff were friendly and helpful and the place was clean and tidy although the room was warm and i was pleased i stayed on a cold autumn night and not a hot summer one.
Very good service No walk-in shower
Close to Daresbury Labs - anonymous Poor service in the bar. Very mediocre Caesar salad, white wine not sufficiently chilled. Cold fried eggs at breakfast - bacon etc all a bit greasy.
This is my 3rd week at the hotel and it is very busy ,very conveniet to motorway and work. The new wing of thehotel is nice and I have had 2 very positive stays.This weekwas a relative nightmare with very basic and tired looking room. Reception staff quite lazy this week so no recognition of regular clientelle or help with getting cheaper options for wifi/breakfast so ended up getting worse service and very inferior rooms. There are other hotels nearby which offer better quality so I would suggest the hotel looks at better rates for repeat customers. I have had sixof my team staying at the hotel We dont get group rates or any special discounts. No sign of investment being made in the bar area . Very basis restaurant menu. Not suitable for people like me with restricted dietary needs (halal). I have had to call for deliveries from outside suppliers.
Convenient location for Liverpool,Manchester,Chester and touring the area, good local pubs nearby especially Ring O Bells. Good leisure facilities. Evening meal in restaurent was poor.
the location was excellant. the quite luxury of the lounges . Food was very good and service from waitresses was first class.A very enjoyable stay. some more local information ie.history etc of the hotel and abbey as reading matter in the public rooms.
convenient location, freindly staff my room was not clean and extremely hot
The Staff at the Leisure Club were very helpful. The Hotel room we were given had some serious problems with the radiator pipes which resulted in noisy vibrations which were so loud it was impossible to sleep in the room. We were allocated a new room however customer service was found to be lacking as no one would answer the phone at reception and when we went down in person we were just given another key with no offer of an apology,assistance in moving rooms or a refund.
Gym ok Poor heating - room heater on timer that didn't come on in evening and v cold. Rooms and décor very tired Room v basic and functional.
Friendliness and helpfulness of staff (in particular the housekeeper). Good breakfast selection. Generally well run Toilet flush inadequate. Windows difficult to close (it was open when we arrived and I had to go outside to close it (room 165)) jacuzzi and poolside shower not operational on the Sunday
2 out of 3reception staff very helpful. Kitchen staff for breakfast very good. Leisure club reception very good. No special rates for groups . I have a team of 12 people working on the door step of this hotel and we are all getting different rates. Some are getting £49 per night including breakfast others are paying £67. Those with the higher rates and tired bedrooms have moved out to the premier inn which has better parking and restaurant.
It was convenient for our visit to family and an event in the town. Bedside tables are impractical. The poor design made it quite dangerous to stand hot drinks on.
the room design, cleanliness staff can be more friendly
Quick check-in, good location close to town, good facilities Parking limited, limited Sky channels
The hotel was smart and the rooms modern. Staff were generally helpful and the overall feel of the place was friendly. In the morning there was difficulty accommodating everyone for breakfast and we had to wait over 20 minutes to be shown to a table - I was told that this is a regular occurrence so beware if you've got an appointment to keep at a weekend! (Also, bizarrely, the invoice online and the printed copy said the cost was £59 but my card bill showed £61...couldn't quite work this one out!)
Location to station Being charged to use credit card, Cold foo both at breakfast and dinner Broken fittings in room particularly bathroom
The staff were very helpful, food great, lots to do and a lovely relaxed atmosphere.
Excellent hotel , very modern and in a great location . Can be a little noisy at night time but dont let that put you off
It was noisy. Noise in the pipes and noise from disco downstairs, we were on the lst floor at the back
Lack of info about their facilities. The hotel room didn't have any info saying what time breakfast was served or what time checkout was. This would have been useful. They also have a good gym and pool apparently but I couldn't find any info about it in the room.
the food was nice and the whole of the room the staff werent very friendly or approchable, or offer us more drinks
Modern, friendly, quiet rooms Internet access. Far too expensive in this modern world
all fine except rooms dreadfully hot
The hotel could do a lot more to cater for guests who smoke. They should also ensure that all the advertised facilities are available and alert guests on arrival if there are issues around the provision of certain services.
Staff were amenable to changing my room 3 times. First two rooms offered very dark and then very noisy next to air con unit. room 3 lovely. Breakfast ok but would prefer free range egg!
convienance Food was pricey
Good service in the lounch. God service in the reception. The room was tidy. The chairs in the restaurans was dirty. The carpets in the hallway falling off. The breakfast was not redy at 6.30 and we where in a hurry.
comfortable bedroom. Was offered 2 hours free wi-fi, which was a reason for choosing the hotel. But it wasn't working.
The location. Close to motorway but with a peacefull environment. Long wait for dinner but we had not reserved a table in the restaurant. With hind site we would have opted for a bar meal. Would this have quicker service?
I found the hotel spacious, comfortable, clean and the staff professional and friendly. Food was to a good standard. Plenty of car parking spaces close to the hotel, which makes life easier.
Gym Room was hot when I arrived
the colour scheme of the room and the bathroom beds could of had better pillows and more tv channels on the tv
The comfort and efficiency of staff to respond to queries and they all seemed very cheery. Nothing
Very nice, clean hotel. Easy to find. Arrived after midnight and staff were still friendly.
Clean In an industrial estate
location good very clean no
The easy and straightforward breakfast-time with plenty of papers and selection of foods. The hotel had a party booking the same night as I stayed there. Having driven for some time prior to arrival I was tired and looking forward to a restful night but was kept awake past 1.30 in the morning by the loud music (and I was on the 3rd floor.) Also, the evening meals provided were by room service-only because (in the words of the receptionist) the restaurant wasn't available. Hence, this is why I rated the comfort level during my stay as 'poor'.
its closeness to major motorways the lack of facilities , i.e pool , spa , gym , its seems to be more aimed at the business person rather than the more relaxing stay for couples , I was there with my girlfriend from Scotland and felt that it wasnt the romantic place i thought it was going to be , so on that point alone i would say that were are fairly disapointed with our stay there .
Comfortable, clean, friendly and helpful staff, excellent value None
Friendly staff and nice lounge. Very clean. Within a short taxi drive of bars and restaurants and twenty minutes from Manchester by train. Would happily recommend.
Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
the gym and pool no
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
everything was very good
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Comfy bed, good facilities
Ease of breakfast bar Comfortable bed Damp in room Poor ventilation for bathroom
the staff were very helpful, and the food was of a good standard, so good that I ate there both nights rather than look for anywhere else. it was great to have free wi-fi. thank you the room I had was very small, it was difficult for me to work using my laptop on the desk which was little more than a ledge.
Staff were all friendly and helpful. Hotel was clean and fresh. delicious food. Newly decorated rooms.
Very clean and good staff behaviour. Nothing major.
Staff service, shower, tv set, buffet breakfast Single bed was too small, no elevator
Very good nuice people
Evening Meal Told breakfast was until 10.00am and found it had finnished at 09.00 am no apology nothing.
the hotel staff was very friendly. and the roon was very clean an comfy.breakfast was very nice with a selection of fruit an cereals aswell.
Large room, comfortable bed, staf very helpful. Excellent value for money
Food was absolutely excellent. Shower didnt work, curtain rail was broken and so was the handle to 1 of the windows
Hotel was easy to get to clean and friendly Rooms need to be bigger for families and could do with upgrading also thought breakfast was overpriced
It is a good hotel for conferences. Perhaps they were a little understaffed as when I tried to call reception there was no answer. When the tours are leaving or checking in they get a little swamped.
location not very clean room and heating did not work - Airco could barely compensate
convenient for our purpose, good facilitiies and good food None
The bed was comfortable and the plumbing worked * The hotel was managed and operated by ill-trained, incompetent staff who had no idea how to handle everyday duties let alone manage a crisis such as the fire alarm erroneously going off at 4.15 in the morning leaving hundreds of guests wandering round the car park in the pouring rain. Not even a free breakfast was offered to guests by vway of compensation. * Tacky and worn bedroom furniture * Inadequate bedroom info as to hotel facilities. * Grossly overpriced - £15-a-day - internet connection * Grossly overpriced bar menu
Accomadation and services good Dirty bathmat in bathroom
Very clean good sized room. Good food.
Staff (reception & bar) were very friendly and helpful. All the housekeeping staff said "good morning" everyday. Received newspaper outside room 1st morning, nothing next morning, then paper was at reception the following day. I was informed papers are always collected from reception even thought it had been delivered the first day!
Plesant and very good hotel Took over one hour to check in unable to find our booking, we were just leaving when they found it, would not possibly book this way again
easy acces for surrounding areas
i liked the luxury i had a relaxing stay would stay again the only thing was i wanted to stay longer there was nothing i didn,t like
smooth easy transactions
the only thing i would say that was good about this hotel was the price we paid, £39. The hotel room was cold, there was no mirrors in the mirror frames, we could hear every car that went past on the very near M6, the bed and pillows were hard and the room just didnt feel as though it had been cleaned, this could be to do with it being christmas day to be fair. if we had paid the full ammount of about £60 for the room then i would have been very unhappy.
Staff were very helpful, late checkout fot club members, clean, comfortable and quiet. rooms wers spacious and well equipped Food and drink were expensive as was internet usage
Staff very friendly and attentive, food good quality. None
Unfortunately, I did not enjoy my stay here at all. Yes, loud music during the early hours and early morning and constant noise from housekeeping which was very unsettling and caused differences betwwen my partner and myself....night was ruined
ideal location very close to M6 great for breaking journey
The standard of the room was below that anticipated and did not warrant the price of £99.00 peer night. The hotel acknowledged this and reduced it to £75 which was still too much given the room.
Quick check-in, polite staff. Room was clean & tidy. Drinks & food too expensive
Very nice village with many interesting buildings and related historical information. Hotel very warm and welcoming with lovely log fire. Restaurant evening meal was OK but nothing special. Service was also rather rushed.
The food was excellent and the staff were very friendly. Very convenient for Liverpool and Chester with the comfort of a small, friendly hotel.
Staff very good Overpriced food & accomodation, Shaver socket in bathroom not working, 2 lights in room not working, little sleep due to a motor running all night outside, place needs a freshening up
First room offered was still being decorated. Was then offered an excellent room to a very high standard with no quibble.
Friendly staff, walking distance to the town, lovely old part to the building, great fire at entrance and a great breakfast. Bathrooms needed updating.
The hotel is located in Frodsham town centre. It is within easy walking distance to shops, pubs and Frodsham railway station and has a guest car park. The rooms are comfortable and tastefully decorated and staff members are friendly and helpful. The restaurant may look expensive at first glance but the food is excellent and good value. The hotel has cots and highchairs for families travelling with babies. For a longer stay, I would have liked an iron and ironing board in my room.
Lovely building bath available No tea coffee facilities in room
Friendliness and efficiency of all staff at all times. The upstairs rooms a little too warm but guests able to open windows. One bathroom mirror light not working but not a problem.
We we're in frodsham for a night out with friends, fantastic evening it was too, great local bars and nice people. The hotel is in a fantastic location with excellent views across cheshire, we paid £60 for 1 night , we arrived at the hotel around 3pm and made use of the pool, jacuzzi and steam room before our night out , the food we ordered in room was lovely too, although a full english in the morning set us back nearly £11 each, all round good experiance and we will be going back very soon i think .
The happy and friendly staff. The pleasant and comfortablenature of the hotel.
Sauna, swim, jacuzzi, and playing snooker till late! No
Personal touch of hotel-refreshing for it not to be a 'chain hotel'. Continental breakfast very disappointing
C9omfort No lift !!
Jaccuzi and pool. They made our dog so welcome - even with a goody bag No adverse comments
Great leisure centre and nice location.
Breakfast was good, they cook the eggs fresh for you which made a change Bathroom, lots of hairs on the floor in the corners and the bed seemed very old
Check in and out was efficient some of the restaurant serving staff were surley and uncommunicative
I received excellent service, good food and value for money.
comfort and cleanliness of hotel
I def liked the friendly staff, they were super helpful with whatever we needed help with That the express way was right outside our window. Maybe need to invest in some better windows with thicker glass.
convienient easy access to other areas of interest could be sign posted better staff ok
Hotel clean, trainee receptionist very helpful Food at adjoining restaurant only adequate, very busy, staff pleasant but slow service
The bedroom was sufficiently equipped with a double bed of good comfort level, which gave you a good night's sleep; and the room was quite sizeable. There was a constant "musty air" atmosphere both within the room and particularly in to corridor leading to the room, which was very off putting. The condition of the bathroom was not good, and the general interior of the hotel (other than the reception) was very poor.
hotel was very comfortable .family room was good plenty room to move with 2 children . the room was very noisy even during the day and night did not get much sleep as the motor way was right out side our room not even 20yards away . i think when so near a road should have double glazing not secondary as we did not get much sleep ,for the traffic which ran all night . other than that we had a good stay.
Fairly clean, tidy, comfortable bed Heater didnt work when I entered my room, had to go downstairs (no phone!!) to request help, receptionist (only one person on duty?) had to come up and reset heater as had been off all year she said, why would they not do this when cleaning the rooms knowing it's cold now as autumn approaches? Then about 40 minutes after heater was on, room was hardly warmed as heater was too small for size of room and then it broke - leaving the room cold all night. Hair in the shower plug. 6:30 am my colleague in the next room and I were woken by the fire alarm going off!! Which made it impossible to go back to sleep when woken with such a shock.
Clean. Very comfortable bed. Good breakfast. No traffic noise although next to motorway. Slow check in. Very young giddley girls behind the bar,tended to ignor customers. Only one set of towels in room although booked for two.
Food was excellent Hotel is poorly located right next to the busy M56. Unfortunately my room opened up onto the M56 therefore I could not sleep with an open window which meant that the room became stuffy
The check-in was much improved from the last time we stayed and the receptionist responded well to my questions about entry to the hotel later that evening.
Good service, comfortable accommodation and good quality restaurant facilities.
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
The helpfulness of the staff. We could hear the ain road form our roon.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
Convenience, close to cities.Good parking. Large refurbished room
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester