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The generous sized room, as we attended a wedding elsewhere we had no opportunity to check out facilities.
excellent accomadation and service
Very spacious room. Great bed. Lovely bathroom. I thought the decor was a little sparse/cold in the room (205). The desk in the middle of the floor gave it a little bit of an office feel. That's just quibbling though. The size/cleanliness was faultless.
Very spacious room Room too hot
Spacious room, comfortable bed, lovely meals, friendly staff and great surroundings. Lovely area for walking and some shopping. N/A
Helpful staff, nothing was too much trouble. Great location right in the centre of the village. The heating was on very high, to the point where it was almost uncomfortable.
A lovely room, very good food, smooth efficient service My room although bigger than I expected was next door to some sort of motor and noisy enough to keep me awake.
Staff very good and breakfasts outstanding. Comfortable beds.
Friendly staff and lovely big room Would be good if rooms had tea and coffee facilties, but this isn't a big deal
Excellent quiet and comfortable hotel with good location and good food.
Our visit was very brief but the bed was the most comfortable I think I've ever slept in.
really love the comfortable beds in the woodlands as this is the second time i stayed there The bedroom could do with a light over the mirror for putting on makeup
IT was enjoyable
Table light was not working, quite dirty behind the bedside table. Lights generally in a very uncomfrotable position, dirty settee, not quite cleaned up after the last guests. Outside the door there was a bloodsoaked shirt for most part of the day.
really like the bistro restaurant, tha waiting staff were great it was a big table of us with Kids, They took great care of us and food was fab!!!!!
Pleasant staff Good food in bistro Requested one room to be changed as bathroom was not up to standard. Substitute room was complained about by letter to hotel
the servce and the guinness was great no towels
most comfortable bed ever! Beautiful christmas tree in the lobby
Hotel staff are excellent with fantastic attention to detail. Food at wedding reception was lovely, very high quality.
The location was good. Room size very good for Europe. Day staff was relatively unfriendly.
The breakfast buffet was carefully chosen and attractively presented. My room only had one plug for the several electronic devices with which I was travelling. This one plug was located behind the wall-mounted flat screen television creating a situation in which the plug was difficult to get to and which did not allow much space for the plugged in item to project out without hitting the back of the screen. There should be at least two plugs for electronic devices (lap top computers, camera chargers, etc.) that are easy to access in the room.
Large modern hotel with a friendly atmosphere
The Staff were wonderful in every way. The bedroom was very comfortable.The breakfast was excellent' I did not like leaving so early in the morning.I did not like having to rush breakfast.
Convenient location, clean and comfortable room, hotel bar food was reasonable with nice atmosphere, nice style and vice throughout.
The hotel feels upscale and a bit romantic. It's quite modern, comfortable and the windows are excellent to keep the noise out at night. The location is perfect and the pillows are very comfortable. Excellent value for the money. Parking is nearby but an additional cost. No AC in the bedrooms although a fan is included. No hair dryer in the room.
Could find no fault with this hotel Parking, although close and convenient is an additional cost.
It was a great value stay in a central location,
Good Atmosphere. Great Breakfast. Room a little on the smaller side
central lack of parking nearby
Abiance of the hotel was excellent, clean and the staff were very accomodating no, everything went brilliantly
Very well located in city centre, near car park & shops, clean rooms, & ideal for business users. No smoking area , except outside front door of hotel. Buffet breakfast not too hot or fresh.
The staff were very helpful. The room was stylish very quiet & peaceful. The changing area in the gym was not very clean but this was understandable as there was works being carried out.
Our room was upgraded to a suite after arriving at two o'clock and our room was not ready.
Although the Key cutting system was down when we arrived, the staff were excellent in their handling of the situation. We were the only ones in the leisure area, the jacuzzi was not working and the steam room and sauna shut down while we were there but it was no big deal. The Restaurant attached to the hotel was excellent and good value for money with full Dinner and a bottle of wine for €65.00 for 2. Other 5 stars should take note.
the restaurant staff on wed and thur nite......a pleasue The breakfast manager on my last day friday, very loud and in your face, everyone at breakfast was made aware of the room i had booked and that it did not include breakfast when in actual fact i had booked room and breakfast.....
Directions to get to the hotel and car park
Very comfortable, quiet and spacious The main door entrance is not comfortable for people carrying or dragging luggage
the location of hotel was great. Just a few steps from the centre, actually it was in the downtown. small room.
Location, standard of room. The only negative was the issue with the car park. On arrival, we went into the car park to see the only available space was taken uver by the car in the space next to it. I went to check in and queried the car taking 2 spaces...I was told by the receptionist that as there was a function on that night those guests had priority and the space was being reserved for them. She then told us we had to leave the car park and move to Harveys Quay...which meant going all around town again. The staff we met on arrival were not welcoming or helpful and it seemed that we were an inconvenience.
lovely friendly staff, free parking and very central for shopping. great value its a good basic hotel for what you pay for.
Hallway smelled like urine. Bathroom smelled like mold and was filthy. Tiny room. Tiny TV. Terrible Wifi.
The hotel is centrally located. Our reservation appeared to have been lost and, when finally found, we had been placed in a smoking room despite our non-smoking request. The reception staff quickly swapped us to a new room. Parking is an issue before 6 pm, and it should be noted on the website that parking is only available after a set time. We luckily got one of the parks in the building, but this was not initially offered. Our room was very noisy!
Clean and cozy, good value.
Nicr Clean room Booking issue which was resolved
After the initial fiasco, the friendliness of the staff Parking is a problem particularly after hours. I was locked in the hotel car park after 1 o'clock
Hotel is well-located, clean, efficient and welcoming. I like the bar area with casual Asian dining. On this occasion, WiFi in room was very very poor.
superb views.. cofortable room..excellent food staff could smile a little..
Enjoyed the view The staff were hit and miss some were nice some of the bar staff were just plain rude.
The hotel is conveniently located near the city centre, staff are very friendly and efficient and the facilities first class.
We really liked the decor of the hotel. It is a very modern hotel and the facilities were excellent. Really enjoyed the pool, sauna etc. The meal was fantastic and the staff were very friendly. Will definately be back again!!
Location and staff were very nice.
Nice layout of lobby. Good food. Well organized. Approachable staff, even the training staff. No airconditioning. Rooms hot. Too noisy to open windows. Debs ball on the night we were there making it impossible to sleep. Day ruined.Gave up on our mini holiday.
Friendly & helpful staff. Relaxing and enjoyable stay. Big rooms. Great bar. Very attentive to replenishing drinks etc. The staff made it for us. Slow food service but we were enjoying ouselves & didn't really notice, cold temperature in reception area
Great service and facilities are top quality. The staff are the hotels best asset very friendly and welcoming
We found our room very comfortable and luxurious, we were attending a wedding and the food was gorgeous too. nothing.
The hotel is good but not as good as Radisson should be, Lobby was good but the bed rooms were not up the mark. Open the window (room 312) and you can see the cluster of junk, broken floor and walls. Instead of having a nice sleep till 10am or 11am on Saturday morning, all I hear loud drilling at about 8am… Staff was the best part..
Excellent standard. Great to relax in the Spa and enjoy a good dinner. Assuming this was the Limerick Radisson. Poor signage- it was hard to find-SatNav took me somewhere else.
The staff were excellent, accomodating and professional. the hotel was excellent nothing.
Fleas in bathroom; no hot water in shower in morning; no newspaper available for 0800 breakfast; I received a telephone call from the hotel a day after I had checked-out, asking if I would be vacating my room that evening; hotel staff sorted empty bottles in yard outside my room at night.
Residents being kicked out of the front bar at 12.30 friday night. They served us a drink and told us we had to drink it in the reception because they had to get ready for a wedding party coming in at 1.30am. It was a 4 star hotel and this was totally unacceptable. Then after this my husband found out he was shortchanged at the bar. No a pleasant experience
room was perfect and restraunt service and food was excellant staff member durning check in unfriendly and abrupt
Bartenders were amazing! Front staff was great too, but we were disappointed that they didnt at least offer us a free dessert/breakfast/something when the air in our second room broke during one of the hotter days that they have had. Made sleeping pretty difficult. They did bring us a fan, but that just circulated warm stuffy air. While the service, staff and hotel cleanliness were all first rate, little things like a clogged shower (we had to take military showers to avoid an overflow), running toilet and broken a/c unit in one of our two rooms prevent us from giving them 5 stars.
It was a rugby weekend and the hotel adapted itself to it's clientele showing all the matches. There was also a wedding reception were well able to cater for both sets of visitors with ease.
Closeness to City Centre and relaxed atmosphere of Hotel Breakfast seriously overpriced.
friendly,informative and helpful staff,comfortable beds,excellent loacation,spa facalities were lovely as was pool area,good dinner,option to prolong checkout on the sunday for a small charge,lovely interieor,we had wine glasses and bucket in the room which was a nice touch,nice bathroom and good size,we stayed in a triple room and everything was perfect-highly recommend the hotel was a little hard to find(from the cork side)we could see the hotel but took a while to figure out how to get over the bridge so maybe a few additional signs for the hotel would be helpful,other than that no complaints!
the hotel was in a great location for what we wanted it was very high spec and had all facilities The hotel would not serve me a liquor coffee at 10pm in the evening as they said they did not have any hot coffee!!!!!!!!
nice room and comfort did not like haveing to pay for parking in the hotel
Ambience of the lobby and rooms Lighting too poor in rooms to try and do work - particularly on PC
It was very central and the staff were very friendly. The air conditioning was turned on in the dining room which rendered it extremly cold on the night we stayed. The waitress informed me that it would take 1 hour in order for the room to heat up she did however move us to a different table hoping it would not be so cold. Unfortunately it was and I subsequently developed a head cold from the dining experience.
Music comming from a late night party very loud
Very clean hotel with welcoming staff. The hotel is located very close to the city centre. The main street (O'Connell Street) is about a 3 minute walk. For a night out, Denmark Street is only 5 minutes walk. The leisure facilities are also excellent. The restaurant is a bit pricey and you will have to pay for 7euro per day for hotel parking. Fortunately street parking is available in the area for free on weekends.
The staff were friendly. The facilities were new. The treatments on offer at the day spa were impressive. An affordable taste of luxury. The floor in the bathroom became a bit slippery after showering.
Hotel is in a good location and it is lovely. The room we stayed in was very spacious. However on the down side checkout is very early. 11 on a Saturday. They came knocking on our door was we were told that we would be charged if we didn't vacate the room in 15mins. They turned off the electricty supply to our room so we had to shower and change in the dark!!!! I travel a lot and this was the first time that I experienced this.
Everything was first class.
Room was spacious and there was a separate sitting area. Glass bathroom door right next to the bed.Shower didn't drain well. Beds uncomfortable. Not enough parking.
Hotel was really nice and the room was the nicest and cleanest hotel room I have ever stayed in. Breakfast was good too.
The meal in the bar was very good. No WI-FI in room so had to go to reception to work. The pillows were very hard.
Facilities and location. no.
Very central, clean, nice staff, nice food!
rooms were very modern. breakfast lovely in the resterant overlooking the river a little noisey during the night, some sort of party or wedding
The hotel was very comfortable and we enjoyed our stay there. We will definately go back to stay again in the future.
Breakfast could be improved
I was not impressed with the hotel. The bed was lumpy and uncomfortable. There was no air conditioning. The fridge didnt work. The TV channels were fuzzy. Room service attemped to charge €7 for some ice. THe brown bread i got at lunch time had fungus on it. Need I go on...
Nice hotel excellent staff service Bed old with blankets. New beds with douvet required
I was at a conference in the University of Limerick, and it was very convenient for that purpose. My original room was not satisfactory. I had to request a change of room, and the second room was excellent. Staff was helpful when I made the complaint. The furniture in the room had not been put back in place after cleaning in the original room.
The stadard of cuisine was five-star.
Certainly was not a four star hotel at it stated. Compared to other 4 star Carlton Hotels this was certainly way below what I was expecting.
hotel was convenient to town, staff were pleasant, and no problem when asked for extra tea/coffee or towels. Breakfast very good. Hotel a bit dated could possibly do with modernisation.
Car alarm going off all night outside the front of hotel.
The room was good for the money. The bar was particularly nice. The staff was friendly and helpful. The hotel was not easy to find without directions from locals (we had no GPS).
The staff were very helpful and friendly. I loved the pool.... I thought 16 euro for an irish breakfast and 13 euro for a continental breakfast was outrageously over priced and therefore I did not have breakfast in the hotel either morning.
The gym The Food - Had a chicken salad one evening - description didn't match what I got - supposed to have advacados - I think I got one lick or not! well not too sure what it was and the cesar salad also over priced
Wonderful facilities and a great price! Clean, spacious rooms and nice staff. Close to most amenities and free parking!
Very easy to access, car park lift straight to room was really good. Pool was lovely, good gym with excellent cardio machines. Staff all excellent. Did not like its location and was advised not to go for a run outside.
Value for money, very good rooms!
Staff were very helpful and accomadating. Location was good - easy to get taxis to and from hotel into city
Convenience to M20, good directions as to location
staff was really nice and very accomadating food wasnt great and the restaurant wasnt open only bar food available
during our evening meal in the bar there was a mix-up with our meal being served to someone else. however our waitress that evening handled the matter extremely well. With staff like her you will always get return of business.
Bedroom was large and comfortable.
Very modern beautiful hotel with an excellent helpful staff.
Really reasonable and you get so much for your money - the hotel was fab and rooms were clean and very comfortable. very nice. would definitely stay here again - is but an €8 (approx) taxi from town The area doesn't look the greatest, in saying that though we had no problems
THe frienliness of the staff There was nothing to complain about
the proximity to the airport
I liked the friendliness of the Staff both front of house and in the Bar No soap or shampoo
close to airport no air movement. bathroom facilities inadequate
While all staff were helpful, the staff in the bar was particularly helpful. Stoking fire, giving directions, suggestions for meals.
Proximity to Shannon Airport
cleaniness and helpful staff
The convenience of being at the Shannon airport was excellent. It was clean and comfortable. It was cool, and not as I found in Ireland in general, hot and wasting of much natural resources by overheating. That should be criminal. The bed was not very comfortable. Neither were the pillows. But the the charge for one night of wireless internet was exhorbitant. I was shocked to be charged that for the one short evening. That and the excessive water pressure without warning that flew all over the floor.
Extremely convenient to the airport and the staff treated us as though we were at a resort.
Proximity to the airport Bathrooms need to be remodeled with new plumbing,
its simply a practical hotel for overnight while waiting for a flight. we were unable to get anything to eat when we arrived at 10pm except a plain sandwich. there should really be more available when the main reason people use this hotel is to stop off on the way to catch a flight or on the way back from a long journey. All you need is sustinance and sleep.
Cheap We arrived quite late, around 10pm, and we couldnt get any food. Not even room service
Easy and comfortable
room was clean and comfortable as my room(205) was at back of hotel there was a lot of noise from around 4am on saturday morning. I think the noise was from trucks doing rubbish collections and deliveries.Apart from this the hotel was ok
Excellent quality room / breakfast good value / Hotel close to shops bus station / rail station in fact central Unable to turn Both handbasin taps on & off shower just the same - females would not be able to operate / maybe something to do with the Irish water ie calcium content
the friendliness of the hotel receptionist, ( male)
location is excellent that you have to pay 7.50 extra for parking
Room we got secondly after we complained about first room. Lovely comfortable bed Spacious bathroom Power shower Walking distance to everything within the city Staff were very attentive, friendly, helpful and efficient. First room was in a terrible state and in bad need of repair and updating - it was unacceptable. Proximity to the road and roundabout - v busy and could hear traffic all night.
Clean room, friendly staff, great location. Would recommend also as it offers great value for money. No gym or pool facilities, but I knew this before I booked it.
Very noisy guests at 3am through till 430am Security Guard did his very best to quieten them, but too many noisy guests and not enough security guards.
Central location. View from 6th floor. Additional cost of car parking was not apparent at time of booking.
The receptionest were very helpful and "Real People". We had experienced dealing with three Receptionest.Breakfast fare was fine. At breakfast the water for tea makeng was from a thermus which was not boiling. For tea drinkers like me boiling water is necessary for making good Tea.
Fantastic Hotel, well laid out, spacous and very clean. Friendly staff.
It was convenient to where I needed to be for the week of my stay
Easy access to the College Grounds and the Dublin Road Restaurant decor and food(i.e dinner), breakfast buffet setting all over the place, extremley messy,tables not set properly,had to ask for certain things,coinsidering we were told that breakfast was available to 11am on Sunday,
We enjoyed our dinners. The food and atmosphere was unbelievable!
Friendly staff. Hotel very musty and dreary Breakfast was awful. Queues too long. No trays. Food luke warm. Scrambled eggs watery. Didn't have time to queue again for tea.
The peace and quiet of the hotel It wasn't as luxurious as I was hoping for, although the stay was very nice
Good facilities and pleasant staff One issue was lack of hot water late at night on the night of my stay
very clean, quiet, friendly staff, bed very comfortable.
The fronf desk service was efficient. The bar food was excellent and well priced.The service was very good No
The bathroom and the matress noices in the floor
Fabulous place with fabulous people.
Plenty of room for a family of four - the double and two singles was perfect.
Had toys for children, large flat-screen TV in lounge. Good breakfast. Very friendly service. Wi-Fi wasn't working while we were there, but they loaned us their computer to use. Very little in the area. It's a short drive to Adare but longer to Limerick. If you don't mind being a little isolated than it's perfect.
the location was good.
The warmth and comfort was very much appreciated on a very cold night. The only thing that we did not like was having to go out in the cold after having a shower and into another building for breakfast. However the breakfast was excellent
the room was extreamly spacious, clean well furnished and quiet. Although we were the only guests we were suplied with a lovely evenning meal. The breakfasts were great.The proprietors were so warm and friendly, nothing was too much trouble
We stayed for one night and were very impressed. The staff were friendly, the room was large and comfortable and we had a great breakfast.
Very comfortable and friendly, nothing too much trouble. Food of highest quality
Very enjoyable visit with friendly superior service . Intend to go back shortly with my wife for weekend . None
We were staying in Ballycannon as we were attending a function in nearby Adare. The hotel is more like a guest house but the staff were fantastic. They gave us a drive to our function location free of charge. They are very conversational and lovely people. Breakfast was great in the nearby restaurant. Excellent value and highly recommended.