Reviews for Alamo in Colorado Springs
- All reviews 100%
Based on 58 reviews
30 Oct 2017
Pros: Everything was great. No hassle in every Step I felt like a customer and not a number Even the insurance was smooth
18 Oct 2017
Pros: Very personable people at airport counter
16 Oct 2017
Everything great but the huge drop off charges
Pros: Pickup at C Springs was great, very efficient. Desk worker was awesome. Nissan Frontier was nice, clean, & new.
Cons: I had to change my drop off airport because of airline flight issues. Because of this, Alamo tripled my daily rate and charged a hefty drop off fee. Original total rental fee of $89 went up to $271.
15 Oct 2017
Pros: Wanted to sell expensive extra insurance which was unnecessary but overall VERY helpful and efficient!
4 Oct 2017
Pros: The convenience. We went to pickup in personat the kiosk and found up we had to purchase online to get the price. When we purchased online it was instant to the kiosk.
Cons: The prices online was not the same as what the kiosk teller received. They received a higher price than what we were quote online
2 Oct 2017
Pros: Excellent customer service. The customer service representative took great care in getting me into a vehicle quickly and gave me a better car than I expected.
Cons: The vehicle was clean for the most part, but there was popcorn under the seat that was missed.
19 Sep 2017
Car rental was a breeze.
Pros: In and out in 5 minutes. Friendly staff.
Cons: Ford Escape had mediocre gas mileage for its size and age.
18 Sep 2017
Pros: Best price of all rental car companies.
Cons: Only 1 person was working the desk. There were 8 customers in line. I will say that the 1 person was very efficient and trying to quickly get us through the line.
6 Sep 2017
Excellent Customer Service
Pros: Everyone was attentive and listened to what I was looking for. All questions were clearly answered.
Cons: Not applicable.
3 Sep 2017
Poor service, Lies but good price.
Pros: Nice truck, good price
Cons: 1) I called Alamo to allow my wife to pick up the car. They said it would be an additional 800$. Ridiculous. 2) Vehicle was not ready when arrived at airport. Had to wait 45 minutes. Alamo desk said they would give me a free upgrade to 'Cadillac Escalade'. When I went outside to pick up the vehicle, the agent outside said no way, and we don't even have any, and you reserved an 'Excursion' so that's what we have. So... I got what I paid for but the confusion and frustration was ridiculous. 3) No one was at desk when returned vehicle @ 8pm. Waited 30 minutes for another desk (enterprise) to help out.
29 Aug 2017
Pros: The flexibility of changing rental cars
28 Aug 2017
Cons: The price what some high
15 Aug 2017
out of state trip
Pros: The price was decent as we only had 2 weeks for our trip to rent a car. The airport had no cars in our class and provided free upgrade.
Cons: The person handing us the keys knew little to nothing about the Nissan Rogue had we had to figure out lights and wipers since it was raining. The SUV seats were not comfortable.
14 Aug 2017
Pros: Colorado Springs rental was great.
Cons: Denver rental was ridiculously high.
14 Aug 2017
Cons: Nail in Tire. Called for help $70 to put on the donut spare. I did it myself.
24 Jul 2017
CoS Alamo rental
Pros: I was upgraded a class at no charge!! The vehicle fit my needs perfectly and it was a very comfortable ride while I was taking advantage of the unlimited miles. I liked the fact that an attendant met me as I was parking in the return spot, it made the process much easier. Thanks Alamo!
Cons: I don't have anything negative to say..
11 Jul 2017
Pros: the clerk at the counter when i pick up my vehicle was friendly and helpful
25 Jun 2017
Cons: Our rental car at pick up was given to someone else who decided they didn't;t want the one they selected and wanted larger. We waited 30 minutes for our car to get washed and prepared
8 Jun 2017
Pros: Very easy return service, staff was friendly & fast
Cons: No money or a free pedicure given when returned early?
26 May 2017
Personnel great, car not so good.
Pros: Pick up and drop off was easy.
Cons: Poor performance from the small engine Jeep. Had a bad tire and spent hours getting it fixed.
19 Apr 2017
Great price, easy booking
Pros: The booking process was painless, just needed basic information. I think due to season we got a great deal, cheaper than usual. The desk staff was helpful and quick, in and out in under 5 minutes. The van was fully equipped and made 1500 miles in 65 hours as comfortable as it could be.
Cons: Didn't care for having to go into the airport for pickup and drop off, especially when there are kiosks right by the parking lot. No shuttle service was available either so arranging someone else for pickup/drop off added some stress.
17 Apr 2017
From pick up to drop off... very smooth!
Pros: No hidden fees
21 Mar 2017
Pros: Great car for a long distance drive, updated safety features
Cons: Car was not clean when we picked it up
15 Mar 2017
Desk needs better markings in Colorado Springs Air
Pros: our full sized car was a Chevy Malibu. really liked it.
Cons: Alamo has a tiny sign right next to National. We were expecting an offsite location based upon the information we received when we reserved the car. very confusing. took a call to Alamo to figure it out. Needs better marking.
15 Mar 2017
Pros: Customer service was great. The gentlemen who helped us in Colorado Springs was very kind and friendly. The car was perfect.
9 Mar 2017
Pros: It was a brand new vehicle. Quite large considering I reserved an economy car and I ended up with a Tahoe
Cons: The cost of gas did a number on my finances
16 Feb 2017
Cons: They charged me almost $50 more than the rate I agreed to.
11 Nov 2016
Hit the mark
Pros: The agent introduced himself with a handshake and positive attitude. Offer us bottled water and went the extra mile. For weary travelers-it was welcoming. Our car was in excellent condition and ready when we arrived.
7 Nov 2016
Colorado springs staff were very nice.
Pros: Colorado springs customer service was amazing. They were super nice, and helpful.
15 Oct 2016
Pros: Right rear tire alarmed for low PSI every 4 days. Other then that all was well, great gas millage.
19 Sep 2016
Pros: Super smooth no problems friendly staff
Cons: Underage fees suck. But they aren't that much different with other rental companies it's just the way it is.
17 Sep 2016
Van was awesome
Pros: The mini van I got was awesome.