Reviews for Hertz in Colorado Springs
- All reviews 100%
Based on 39 reviews
15 Nov 2017
Cons: Awful service. Only 1 clerk. Slow
2 Nov 2017
Cons: Car smelled like vomit and had not been cleaned. There were stains in the seats. Outside and inside had dirt.
21 Oct 2017
Bad experience with the Car
Cons: The car was dirty and not fuel when I pick up.
13 Oct 2017
Pros: i contacted hertz directly and rented with my AARP discount
Cons: when i tried to change my drop off location, your representative cancelled my reservation and told me to call hertz directly
10 Sep 2017
Be aware of unsurance you purchase through site
Cons: Insurance purchased on site was not the insurance through Hertz. Feel cheated. That insurance is not covered by Hertz and everything you would have to take care if would be on you. Not sure is that is Kayaks or Hertz placement of insurance at purchase but pretty unethical it is not explicitly saying this is 3rd party insurance
13 May 2017
Pros: Van ran great
Cons: Automatic doors on mini van did not work. Told Hertz about this and was basically told to deal with it. Will not use Hertz again.
11 Apr 2017
Hertz discount code issues
Pros: I liked the ease of the process of getting the rental.
Cons: I had a big issue with Hertz needing a code at first I didn't understand what they needed. But told me because I was using a debit card I HAD to have a discount code. Finally I was able to get one through my employer and all was good. I DO NOT GET WHY YOU NEED A DISCOUNT CODE JUST BECAUSE YOU ARE USING A DEBIT CARD THOUGH.
18 Mar 2017
Pros: Very easy to select the vehicles
Cons: The price
17 Mar 2017
Pros: Did not rent from hertz as explained before no cars available
27 Feb 2017
Pros: Nice car! Very clean, pick up and drop off was easy.
24 Feb 2017
Pros: The returning agent was respectful and appreciated the my position. She gave me a voucher for my troubles. Frankly I would not use Hertz again if I had other options. Her efforts will at least make me investigate.
Cons: The deception. It cost me $50 can fair to get to my rental.
1 Feb 2017
I wasn't really expecting on a car assigned to me
Pros: Good in mileage
Cons: Smell discusting, I have to take the car to car wash to get rid of the smell.
1 Feb 2017
Kayak Reservation denied at rental counter
Pros: not much to like.
Cons: Hertz denied my reservation at the counter because they required that I present the same physical credit card used to book the reservation. Kayak only instructed that I must present any credit card in my own name. Hertz said that Kayak gave the wrong instructions and it was not Hertz's fault. I was forced to pay for the rental car a second time on a different credit card for a higher amount. Even though the Hertz agent said that I would not be charged for the original reservation, I was, and I have had to dispute the original charges to get a refund. I won't use Kayak or Hertz again.
19 Jan 2017
Cons: I was in the mountains and b weed something reliable through the snow. Being a car rental in the mountains, you'd think they would rent me a car that was good for that. However, I got a car with bald tires giving me no shot to get through the snow. I couldn't drive my car the entire time I was there because I was stuck in the driveway. When it was finally time for me to leave, I had to be towed out of the snow TWICE. It was miserable and a waste of my money.
16 Jan 2017
Pros: We accidentally reserved a car at the wrong location.... far from airport.... but they were very friendly and helpful and honored the reservation and price. So I didn't have to drive a taxi or bus to pick up the rental car!!! Very happy with Hertz at the Colorado Springs airport!!! We will use you again!! Thank you!!
5 Jan 2017
Pros: Zero complaints!
Cons: All was good
15 Nov 2016
Pros: The staff were very helpful in securing a vehicle for me to rent, after I accidentally booked from another location besides the airport.
20 Oct 2016
Car should have been taken out of service long ago
Pros: Service at the airport counter was professional and friendly.
Cons: Car had a loud rattle noise from the front suspension over every bump. Brakes would suddenly grab -- very non-linear. Cabin airflow was dismal -- even with the ventilation fan on max.
18 Oct 2016
Pros: The 45mpg was a great suprise.
8 Oct 2016
Pros: Cheap rental, clean, fast check out.
Cons: Ricky, the guy who checked me out was very rude. At 3530 Hartsel Drive 80918. Very condescending, tried to hurry and get me checked out as quick as possible, didn't seem to want to answer questions. Didn't do my car check or explain everything in detail.
30 Sep 2016
Pros: The helpfulness of the rental agent
26 Sep 2016
Hertz is great
Pros: Staff and car
15 Sep 2016
Cons: They called and cancelled my rental, making me stranded
16 Jun 2016
Pros: Pick up and drop off was easy. Car worked great for us.
1 Mar 2016
Pros: Loved it all!
Cons: Nothing :)