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One morning there was no hot water at all. I could have done with this resulting in a voucher, specific apology, note through door or whatever.
Friendly staff, nice atmosphere in bar and restaurant
lovely location and grounds, thursday steak night was great value for money, and the staff were freindly and helpfull.
Very good rooms Just English breakfast available
The rooms were bright and clean. The breakfast was great giving a wide choice. The staff were both friendly and helpful
The reception was very efficient and pleasant,the room was fresh and overlooked the car park and all requirements were there. Unfortunately, five minutes after I settled down to make a cup of tea, there was a power cut. Although the staff were helpful, this incident showed up some shortcomings. Viz. The staff had no means of keeping the residents informed (telephones were out of action) and there was no emergency lighting in the rooms. We were issued with candles but I thought this was dangerous and made me question whether the fire alarms had emergency power or not.
The restaurant was excellent.
Very friendly staff, relaxed atmosphere, spacious room, dog friendly,and spacious grounds for the dog to have a run.We had a meal at the bar which was very good and reasonably priced. The old wing is looking a little tired
Your staff where extremly corteous,and helpfull;what amazed us was even at half past six in the morning they where able to greet their guests with a smile,something which is seldom found these days.THe food was excellant,and was extremly tasty,the breakfast was extremly good,and a good selection Yes,the bed was extremly uncomfortable,well past its sell by date,the toilet paper was not exactly user friendly,and all though we welcomed the sight of the toilet being well disenfected,the aroma of the brand was extremly over powering,a more pleasanter aroma would have been more welcoming
Nice setting, good facilities Room was a bit small. Cold water tap did not work.
Nothing stands out . The breakfast was every day was cold and very confusing having three rooms ,all the food should have been in one room not two.
good location, lovely grounds, although could do with some care and attention, beautiful old manor house. staff on reception need need more customer care training, ignored my wife completely thoughout the checking in process, although better on checkout.
Gorgeous hotel! My room was absolutely fabulous and comfortable. The bed was fantastic, bathroom was great. I have enjoyed my stay and I would recommend this hotel to anyone without any hesitation.
The general feel of the Manor was lovely. It was offset in beautiful countryside and was peaceful and serene. The little outhouse where my boyfriend and I stayed was modern and cozy. The main part of the house was overflowing with character and had an antique feel. I do not have a bad word to say about Billesley Manor
The Gym.swimming pool etc. Kept waiting 45 minutes after given menu for evening meal, breakfast was until 10, they had cleared it by 9.45.
The size of the room.Well spaced out.Good food.Very curtious staff. The price of G and Ts.The lighting good have been better in the room.The wife also says that the facilities to do her make-up werent to clever.She likes to sit by a mirror.Obviously this did not affect me.
It was clean and the staff were very professional It wasn't quite the style that I usually go for and it didn't translate well into the pictures on the website - the bathroom was like something out of a horror movie circa 1972 - needs updating!
Hotel staff were friendly, good location, spacious room after upgrade, child friendly, good gym Hotel room could have been cleaner, pool times for children were limited
Building and garden are fantastic. The waiters for the dinner took good care of us, very professional. The swiming pool was open for children (ours were 11 and 13) only a very reduced period (apparently only from 14-17h), as if tourists are going to be in the hotel in that part of the day. The worst: this was apparently done to keep the "swiming pool members" (not customers of the hotel) happy and calm so they can have a quiet swim after their work.
It is in a really great location.
Lovely to be so close to the centre. With a party and prepaid afternoon tea and dinner. Afternoon tea was urns of tea and coffee and prewrapped biscuits. Not 4 star rather like a poor B&B offering! TV screen really dirty and dusty. No soap dish. Half used shampoo.Not even a post card in the drawer. All quite shabby for the price asked and not like any 4 star hotel you would find elsewhere in Europe.
Close by the town and easy to walk to the main venues of the city. had a power outage which was not their fault but when that happened the lifts in morning did not work, so staying on 3rd floor was a bit of a hike with all bags if you have a wife/Girlfriend
The Hotel was central to everything we wanted to see. Staff were very helpful. Food - excellent with good choice including dietary requirements. I have some mobility problems and a room was arranged for us near to lift which was great.
Central to the town so lovely to be able to walk in quickly. The hotel is spacious- reception is well laid out. Cleaning staff knocking on the room door at 9.a.m, particularly on Saturday morning when you are not checking out that day.. but also on Sunday..
clean rooms fresh and friendly staff yes the window did not open, it was screwed shut and when asked for a fan ( as my wife is 7 months pregnant) we did not get one.
Location very convenient. Quality very good and very well maintained. Is it necessary to charge customers for car parking if they are paying guests?
room was overlooking the river
The Hotel was clean & tidy, rooms were a good standard. Staff very helpful, its a Holiday Inn. The Beds do take some getting use to, the pillows soft or hard are not good. Paying £10 for wifi - 1st hour is expensive. The hotel can have an issue at breakfast if everyone decends at 7.30 / 8am as they can run out of food and the tables can be full and not cleaned !!!, I waited over 10 min and when i eventually got my breakfast I sat down at a table that had not been cleaned away, full of cups and plates, throughout my breakfast nothing on my table or around me was cleaned or moved !!...other than that its a Holiday Inn and getting better
The warmth of the hotel (bitterly cold outside during our stay) and the lovely breakfasts. In fact, we liked eveything. There was nothing we disliked.
it was right in the heart of Stratford and there were good parking facilities. All staff were very friendly the bathroom was a bit shabby
It was near to the theatre The room was of a poor standard with filthy net curtains. We had mould in the bathroom and wrinkles in the carpet. We had stayed at better B&B's in Stratford. This was a birthday treat for me and I was severely disappointed.
The room was a little tired and in need of redecoration.
Great room, excellent staff, great location for the town and surrounding area. Thought the en suite could have been cleaner.
Very good for sight seeing, Theatre, shopping, every thing is close to hand with in walking distance.
The room was delightfully unusual with oak beams. The hotel itself was very pleasant and ideally located. I also liked the RAF and Navy display in the lobby. Breakfast, although adequate, did not quite match the rest of my very good experience at this hotel.
Location of the hotel and the facilities Room faced noisy road and church with a clock that tolled every hour
the position of the hotel needed decorating
the convenience of the hotel to the town and theatre, and also the pleasantness of the staff. although the tv was receiving digital stations, very few apart from the five main ones were available. Specifically BBC4.
Very comfortable with modern and historic feel to different parts of hotel. Very cosy by open fire in traditional surroundings. Food well cooked and presented but menu rather limited particularly from day to day. No real problems but lack of drawer space in bedroom and shelf space in bathroom.
friendly staff, very good location.
the breakfastroom and quality of breakfast No lift and long walking distances
This is a good hotel and is very conveniently situated for the town and for walks along the river. We have stayed here many times and it is our first choice for a hotel in Stratford. The cost of breakfast if you just want tea and toast. Not enough parking.
convenient and clean
no dining facilities
Good location, room was well furnished and clean, an empty fridge was very useful. Didn't suffer from banging doors and creaking floorboards. Excellent car park location and easy access to the hotel from the car park that didn't appear to be locked - so no mammoth treks to have a late night cigarette. No internet, the broadband connection in my room didn't work so I had to pay £40 to use WiFi when it is free at most hotels in the area. When I got the WiFi it was a poor connection and didn't work at all for most of one night. Room key card was erratic at best - it took me around five swipes on average to get into my room.
quiet, calm location
We only stayed one night, but it was comfortable, clean, very convenient short walk to the Theater, not far from the rail station, walkable to the sights. People were friendly, and room service breakfast was right on time, so we could catch our train to London.
extremely close to the RST theatre, no more than 5m walk; very quiet, free parking, great breakfast and very comfortable bedroom. waiting staff on the restaurant could be increased in numbers - or efficiency - waiting 15 minutes for the waiter to take my breakfast order, while the restaurant is half full is the only negative item to point out - the breakfast itself was fantastic.
central free carpark
The location was perfect for visiting Stratford as only a short walk over the river into the town centre. The staff were extremely friendly and the hotel had a very relaxed atmosphere. The room was very clean and had everythiong we needed inclusing an iron and board already in the room. Our stay wasn't long enough! Could have done with an explanation at check in on how the plug in the sink worked as we thought our was broken!
We really enjoyed the ambiance of the hotel.The decor and furniture have been chosen for ultimate comfort and cosiness and have achieved a "home from home" feeling and yet still offer luxury. Nothing springs to mind.
wonderful, excellent for a romantic evening- four poster bed well worth it, central to stratford
Location, Food, Character Building. Being charged for car parking.
Very convenient for the theatres and with on-site parking (which can be a problem in Stratford) this is a comfortable and characterful hotel which is good for a short stay. The staff are pleasant and intend to be helpful; but things can go amiss. For example a room service request was overlooked and a dinner reservation got lost between the front desk and the restaurant.
I liked the "character" of the hotel and that it had air-conditioning. The room and bath was large, the bed very comfortable, and the hotel is in a great location.
The friendliness of the staff. The fact we were able to book in slightly earlier than 2pm having travelled all the way from Scotland. The hum of the air conditioning unit outside our bedroom window.
Great location for accessing attractions. Liked the ambiance of the hotel. Staff were obliging. Room was cramped (bathroom was not).Poorly equiped-tv did not work. No clock/radio. No pen. Most importantly- no space to put clothing- We had to live out of our suitcase.
Location Room was falling apart
The hotel is clean and suits the character of Stratford upon Avon. The log fires are lovely! The hotel were not helpful with the problems we experienced during our stay. The breakfast was poor quality, badly served and the staff were not helpful.
The location was superb. The junior suite was well worth the extra with a separate lounge area. Having real log fires burning made it feel warm and cozy. Plenty of places to sit and enjoy a hot drink near the fire. The hotel building is old and whilst the rooms are very clean and well decorated the plumbing is old with low water pressure and about 15 minutes before very hot water reaches you. All part of the old world charm I guess.
Comfortable hotel with character right in centre of town. Ideal for visiting historical houses and close to lots of restaurants.
Very nice hotel very clean very helpfull staff excelent food No net curtains on windows in room else all good
Conveniently near Birmingham/Stratford. Hotel nice, staff attentive and pleasant.
The breakfast was great! Family room where we could stay with the kids was good The room was too small for 4 people for more than 1 night
Helpful (young) staff and great food. Dirty glass and soiled underwear in the room, obviously been cleaned in a rush.
We stayed in the two storey room which was lovely.
A superb, out of the way, spot, within easy reach of Stratford town centre. The best of both worlds.
Staff fiendly and helpful, food was excellent. Room did not have double glazing and was adjacent a main road, it was also a bit small.
freindly helpfull staff,good food,comfitable rooms,
very relaxed environment service in the restaurant was poor
food super to far out of town for a long stay
The hotel was excellent. Dead Centre for everything.My husband and I we slept like logs. We where in room 42. If I stayed again ( and I definately would ) I would request that room again. Thanks Only down point. I absolutly love banoffee pie and it wasn't the best. Think the chef needs a little more practice. Also my friends had a little trouble sleeping as the bar down the street Oscars was very loud. I think this would put a lot of people off.
Bed was extremely comfortable, staff on front desk were friendly, except the lady who checked us out. the breakfast service was a little slow.
Location very good for theatre, river walks and shopping. Staff very nice. Rooms need refurb. Heating problems need sorting (didn't like being cold).
This is very good example of a tourist friendly hotel for its location of Stratford upon Avon. Lots of features embrace its acknowledgement of Shakespeare's town. Very cosy and the room was comfortable and warm. The location did put it on the nightime path of homeward bound party-people and the street noise of these people did filter into the room well into the early hours.
We were very pleased with our choice as we just booked over the internet, your hotel was very comfortable, the breakfasts delicious and the staff exemplery. As I booked on line I requested a ground floor room as I have just recently had 2 knee replacement operations, I was a bit disappointed I had to struggle up apprx 20 stairs to room 10 I wish I had been told before arrival that our room was on the first floor. Apart from that I thoroughly enjoyed my stay and would book again next year.
The location of the hotel was good. It will suit those who don't like modern and prefer the olde worlde feel. The Bar/Lounge was interesting with some historic features and 2 open fires - although they weren't lit when we were there. Our room was right at the back of the hotel and quite a walk from reception. In fact the walk itself was interesting as you had to pass through several doors passing some scary looking pictures on the wall. The room itself was an anti-climax - small and overlooking a car park at the back of the hotel. It was also in a more recent addition to the hotel and therefore had no old features. Looking at the plan of the hotel on the fire exit map it looked like we had one of the smallest rooms in the hotel. Should have paid the extra tenner for a superior double! I'd recommend the hotel if the room was better.
Great location, friendly staff
Beautiful hotel, efficient staff. Fairly poor shower in the bathroom.
Friendly staff, excellent price, accommodation and location Only comment would be that when the bar closed in the evening there was only a night porter on duty who not only had to man the desk but also attend customers wanting drinks, which seemed too much for one person!
only stayed one night but was very clean and staff very helpful. Good city centre location Charge for car parking over the top when paying this price for a room
Excellent facilities for a weekend break - car parking especially appreciated No
the hotel was very clean. staff were helpfull.and it was within waking distance of the town centre. the food was exalent
Just a clean and lovely well run hotel No
Breakfast was very poor
Nice large rooms, good service, good food.
Breakfast was very good. Hotel was quiet and had a good night's sleep. Efficient room service. Felt like a well-run establishment. Helpful staff. Location near the centre of Stratford - good parking so could just walk from then on. Logistics all worked for our theatre trip. Room was bland, dark and a bit dated - sort of up market rep.factory. Decor of public rooms was a bit depressing - fake gothic. Again dated. Not an inviting lounge area at all.
near to town centre. friendly staff
The breakfasts have been going there for a number of years and felt that the hotel under this management had lost the personel touch in service
The bedrooms were of a nice design, the breakfast was very good, there was plenty of free parking. Had trouble with getting sky news on tv
Easy location, comfortable room
Staff extremely helpful, rooms very nice and comfortable. Excellent for the town and theatres. Excellent location and facilities
the position to the town centre
Excellent breakfast with a lot of choice and good quality. Location was perfect for our visit. Car parking was difficult, but adequate considering the location. Checkout was very slow.
3 people in the room but only towels for 2. Residents paying for parking but parking tight as a wedding on.
everything really, room was very well equiped (we had an executive room) and very clean and the food was gorgeous. I'm affraid my only complaint was the mattress, it wes far far to soft for my liking, it didn't look old or in poor condition or anything it was just too soft for me, it felt like i was sleeping on a banana, but i didn't complain to the hotel as i don't supose they keep spare mattresses!!! I just slept on the sofa bed which was i bit more firm.
Staff were very helpful
The location Check-in staff rather vague & not particularly welcoming
The location was very good. We could not be allocated a non-smoking room as requested. The advertsied parking facilities were inadequate thus costin an additional £15.00 for the overnight stay.
Local to attractions
Close enough to the town centre without the need to drive Our room was above the bar which was noisey on the saturday night
staff brilliant, room spotless upgraded to suite but the bathroom faced reception with ordinary glass in window had netting over but at night with the light on you could see in so felt uncomfortable having shower or bath
Excellent. Recent renovation makes for very smart, luxurious hotel. Staff were wonderful, very helpful. Restaurant also very good. Opposite RSC so location perfect. Worth a return visit.
Gorgeous room, amazing lush bathroom with bath and shower - brilliant location and really welcoming staff - a really luxury hotel. We weren't very impressed by the breakfast, it was a bit over-the-top pretentious meal when actually it would have been better just to have a good standard english breakfast, also it felt quite unrelaxed and a bit forced/overly posh.
A wonderful relaxing place for a weekend break
The Arden Hotel is dedicated to making your stay special. I truly enjoyed my stay and would recommend it to anyone.
Excellent staff, who really went out of their way to help. Nice coffee, shampoo etc. Little bit soulless like a barrats show-room- but nice.
Beautiful duel aspect room. Perfect location. Lots of nice little touches. No air conditioning
Beautifull setting and surroundings. Also the building had great charactor Unable to open windows as they were fixed, and due to staying on the hottest weekend of the year, the room was exceedingly hot.
Very friendly, helpful staff. It's agreat location and the bar food was very good and good value for money My room was quite small, very dusty and there was no kettle/ tea/ coffee facilities. The curtains collapsed on me when I tried to pull them. Very poor at £70 a night I think.
Liked the location and the hotel itself was lovely There were no tea or coffee making facilities in the room and there was no shower, only a bath in the ensuite.
The mill has plenty of character, and the staff were very friendly and helpful. Ideally located for Ragley Hall. A little difficult to get to without a car.
superb location great service good restaurant.fantastic views over the mill The flies in the bar but this time of year difficult to control.
The only let down we felt no tea or coffee in the room. But great breakfast
Fantastic setting great staff and superb breakfast
Beautifull location extensive grounds river view Room ok but in need of modernisation
It looks impressive when arriving up the drive The attitude of the owner was appalling...and I mean appalling. it was like checking into a squalid b&b in some seedy backstreet where the room key is literally thrown at you. serious attitude problem. Checking out was like the Marie Celeste...nobody whatsoever to be found in the reception, bar or restaurant. Mattress in room wafer thin.
Excellent breakfast incl. in price
The relaxed comfortable atmosphere
Staff were very helpful. Corridors were shabby and full of creaky floorboards. Windows in room were badly fitting and worn. All doors locked at around 11pm apart from the main door and one other, which was annoying.
nothing very cold hotel, too quiet, not very friendly, old torn carpets in corridors, price of food and drinks hidious
Extremely comfortable, clean accommodation; breakfast and dinner excellent in terms of choice, presentation, service etc etc Bit noisy as our room was in close proximity to the function room - pleased the disco did not go on any later into the night!
Location Quality of food Sevice Some lack of availability of menu
Very comfortable bed. Staff were very helpful and upgraded us when we objected to our original room.I also left a ring behind which the staff located and returned to me very promptly. Initially claimed they had no booking for us,eventually resolved after the intervention of Booking.com but wasted time we wanted to wander around Stratford.Initial room could not be accessed as lock didn't work-then shown a room overlooking the car park which had cars a few inches from the window.Upgraded room had obviously not been checked very carefully as there were dead lightbulbs next to the bed, insufficient towels in the bathroom, and the previous occupants comments form still on the desk. We were also offered a discount for the dining room which was only applied when I queried the bill on check out.
The restauraunt was good for evening meals and breakfast and the service was very good.
The staff were extremely friendly and efficient. The dining staff were very well trained. The buffet breakfast was excellent Nothing came to mind
The staff were very helpful The room was a bit dated - windows didnt quite fit and heating was difficult to regulate
A very nice place to stay, ideally located for access to town and surrounding area. rooms were tidy, well maintained and tastfully decorated. Owners very friendly without being intrusive. only one comment. pillows were too soft!
excellent facility with lots of quality furnishings. very close to the town centre and the pub in shottery village! the proprietors were friendly and welcoming. the bedroom doors need to have locks.
church Farm Barns is to me the ideal place to spend time exploring Stratford and the surrounding area.
Fantastic location, nice clean rooms, welcoming, town centre is walking distance. Truly a five star stay and yes the breakfast was excellent! Highly recommended and will come back.
A lovely warm welcome when we arrived and an equally nice room. We enjoyed our night here and felt very much at home. The place is very well done up with well maintained gardens.
LOCATION AND SURROUNDINGS. LOVELY SETTING. CLEAN, CONTEMPORY ROOMS.
Very friendly staff both on reception and in the restaurant. I expected more in terms 'wow' from a four star hotel. The decor is dated and could benefit from an uplift.
Lovely, friendly helpful staff, lovely breakfast and plenty of it.
The staff were very nice, always helpful and cheerful too. The food in the restaurant was excellent and reasonably priced. There were no minibar or air conditioning in the room. The drinks in the main bar was not serve with a bowl of nibble nor were you able to purchase it if you wanted to.
modern, clean room. Good food. Two choices of wine being 'unavailable'.
The breakfast was good with plenty of choice. I had disabled bathroom facilities which were excellent for my needs and spotlessly clean. The room was very dark as trees prevented much sunlight coming through the window.
It was very clean and modern, very welcoming, a joy to stay there. Wanted to stay a further night but you were booked up. Very good deal for the price we paid. will def come back again.The staff were very helpful and found us alternate accomodation for the extra night we wanted to stay. Although it was three miles away from the town centre this did not cause us any problems as it was such a lovely place visit.
swimming pool It was more suited for business people.
It was excellent value for money, the staff were very helpful and the food was very good. For a four star hotel the cleanliness of our room was not up to the standard I expected. For example the room was not hoovered during the course of the three night stay or if it was it was not done satisfactorily as various items were on the carpet throughout our stay
cleaniness and friendly staff no windows in restaurant, a pity given the location of the hotel
location,friendly staff,clean stylish hotel.quick checkout. swimming pool area too dark,steam room not working,changing rooms dated.
The staff were very pleasant. The meals were excellent value and very good quality. Both the bar and restaurant were very relaxing, with lots of old world charm. The TV did not work. The en-suite was rather dated and the mirror too high for my wife to use. Our room had noise from the kitchen extractor below, or similar constant humming noise. The bed mattress was not the most comfortable.
friendly staff good service
Lovely fresh food, friendly staff, peaceful location, nice feel in the bar/restaurant. We really enjoyed our stay. Rooms were a bit tired but not too bad. We noticed on the wine list that the New Zealand wine had an Australian flag next to it. (I am from New Zealand)
Friendly staff. Comfortable surroundings We had a wedding to attend, and to get a taxi from there to the venue just couldn't happen as taxi's did not go out that far
Excellent evening meal and breakfast. Room rather too small for a double bad, with one side pushed against the wall.
I was happy with my stay at this hotel. The food in the bar is delicious. The room was clean. It was quiet. The staff were friendly. Good price and close to all the visitor attractions.
The breakfast was a slightly redeeming factor!
Character pub , nice cosy surrondings, friendly staff
Everything was of a high standard.Excellent hotel and staff
Excellent food,friendly staff,good location for Stratford On Avon Room only had a dormer window,and was very warm.A Fan was supplied on request. We were put in a very small room,which was changed on request.
Comfortable, excellent breakfast, very friendly and welcoming.
Attention to details, cleanliness, owner was clearly putting a lot of love and effort in sharing their house with the customers None
Probably one of the the best guest houses we've stayed in.