Arona hotels

Pros: Loved the hotel but a little off the beaten track. Thought there was room for improvement on the food end. No berries for breakfast. Most of the meat dishes for dinner were in a sauce eg stews casseroles and sweet and sour sauces or spicy sauces. The roast was usually fine but limited. Salads were all mixed and covered in mayonnaise. Fruits for breakfast and deserts were always the same every day. No variation.

Cons: Only the food

Pros: Everything

Cons: Beautiful hotel spotless clean? Staff very friendly. Entertainment and pool area amazing.. We will definetly be back.. Thank you hotel tigotan for fabulous hospitality Lucy and Colin

Pros: Beautiful place to stay

Cons: Just our room had no view

Pros: They have a really good buffet for breakfast and for dinner. I would just recommend to put some plates where one would be able to leave the spoon/forch that has been used to take the food. At the moment the spoon/forch had to be left on top of the food, which isn't that hygienic. Even worse now that there was the covid around. The bar on the top floor is really nice, as it is the swimming pool and the pool on the top floor. Very practical also that they have a private garage, since it can be difficult to find a parking spot on the streets. Nice that they organize some live-music from time to time in the evening after 9 p.m.

Cons: You realize soon where you arrived when you see the stained corridors and get your confirmation when you enter your room. They keep the hall and the other public spaces clean and they are really nice, the rooms rather less though. The room was smelly (someone smoked in there) and we had to change the first one since we found a bloody q-tip on the chair. Very loud rooms. The window isn't hermetic, which means it's like sleeping with an open window. You get to hear every single noise from the outside. Moreover there's a communicating door with the neighboring room and this helps even less with the insonorisation (we could have talked easily with the neighbors without needing to shout or open the door...). It's nice that they offer entertainment with live music in the evening. But then I would expect to be able to sleep, if I don't want to participate. Do not take a room at the first floor: you are really near the bar in the hall which has music and people till late at night. You will have troubles sleeping because of the loud people. And to complete the whole scenario (see the pictures) there were stains in the room basically everywhere...

Pros: As always staff and food are excellent,

Cons: Room position excellent but some ants and leaky shower

Pros: Location Food

Cons: The change in guest access to the roof terrace

Pros: Great breakfast, comfortable room and bed.

Pros: I liked the closeness to the beach. I liked the food and was very pleased with the cleanliness.

Cons: entertainment in hotel

Cons: Cockroaches in the room, food is inedible!

Pros: Good location

Cons: Very dated rooms

Pros: The balcony

Cons: The food & some peoples attitude

Pros: Staff,cleanliness positioning to beach

Cons: We had lockdown but hotel closed bars,closed pool area and took all spirits away even though loads were.all inclusive

Pros: Staff were friendly and knowledgeable and the whole site was clean and welcoming.

Cons: Breakfast was mostly cold and the swimming pool was cold.

Pros: Nothing Absolutely nothing All fully inclusive were withdrawn with no communication Hotel closed around us Maintenance started

Cons: Everything closing no communications locked in

Cons: very loud close to the hotel due to a lot of restaurants, bars, etc surrounding

Pros: Cleanliness

Cons: No tea/coffee facilities in room

Pros: Location is excellent for all of the family and requirements. the Breakfast was all you want from Spanish hotel. breakfast by the pool and food was clean and hot. Rooms were kept clean by the maids, esp after the Sandstorm.

Cons: Maid cleaning the bathroom wasn't best standards. sinks were not cleaned.

Pros: Everything from start to finish the champagne welcome, porter taking your things to your room, the room the facilities the cleanliness staff the food I could go on and on and on totally love it there

Cons: There was nothing I didn't like about it....apart from bad timing for our break due to Corona virus lock down but not hotel staff fault and they were amazing through out our stay

Pros: Beachside very close to shops bars and restaurants

Pros: A wonderful hotel with fantastic attentive staff. Breakfast was incredible, great choice! Dinner was also great! The pool area was spacious and spotlessly clean.

Pros: The hotel was fabulous and location was perfect. Everything about the hotel was amazing can't wait to go back

Pros: perfect location and hotel

Pros: I loved the hotel and the staff

Cons: I love it have no bad words to say will be back with the family and friends thanks for a lovely week ❤ would have loved a kettle in the room to make a cup off tea when we got back in the evening

Pros: ok, ok

Cons: bed too small and very uncomfortable - numerous springs protruding

Pros: Position of hotel was good easy walk to christianos . Clean and moderately comfortable.

Cons: Bed was very hard springs felt in every muscle ,fell in bath as it was so slippery ,eventually given bath mat. breakfast was mediocre. We have stayed here many times and its been good but sadly gone down hill.

Pros: Pool very nice and clean. Breakfast was good with lots of choice views from balcony extremely good.

Cons: No aircon in the room you could have a fan but had to pay for it. No fridge in the room but you could hire one for a fee

Pros: Location, size of rooms. Very clean all round. Excellent food with a great selection on offer at breakfast and dinner Very helpful in finding us two rooms when we were stranded as our flight was cancelled.

Cons: Lack of communication regarding the activities going on, particularly the evening entertainment programs

Pros: Very central location.Impressed that on entering the dining room,there was a bottle of hand sanitiser for everyone to use.

Cons: The room needed a revamp and the bath had what looked like rusty marks on it. New bath needed or a walk in shower.

Pros: Location was great, close to the beach and easy enough to get to Siam Park. Reception staff very friendly. Pool area was nice!

Cons: Bed rooms are very, very dated! The beds were extremely uncomfortable and small, certainly don’t match the photos displayed. All of the room facilities badly need an update.

Pros: The staff, the cleanliness and the location

Cons: The limited choice of cheeses and meats at breakfast.

Pros: Lovely staff , good size rooms x

Pros: The staff were very helpful and friendly.

Cons: Nothing

Cons: staff

Pros: The Location rite on the los cristianos village

Pros: I liked so much housekeeping work..very good!! Very clean rooms!!

Pros: It was my second time staying there and I thoroughly enjoyed it. Only thing was waiting for the elevator as they were working on two of the existing ones but it helped my fitness and I took the stairs and did me no harm

Pros: Superior room was spacious and balcony commanded a superb view

Cons: Awful food, cutlery,crockery & glassware not properly cleaned Lifts broken down . entertainment poor. Hotel badly in need of upgrade.

Pros: was fairly well situated in los cristianos. The room was huge and being on 13th floor had a great view

Cons: The bed and pillows were not fit for purpose. They were so hard as to be unusable. I complained at the desk and was told there had been other such complaints. Yet no change. dreadfull

Pros: Room was excellent

Cons: Buffet breakfast was frantic and not enjoyable at all

Pros: The friendlyness of the staff and the short walk to the beach and shops.

Cons: The food was not very good, i understand the hotel is a 3* but have stayed in 3* before and felt the food was below that rating,

Pros: The meals .Views. Location.

Cons: Lift was out of order a lot of the time (floors 8 to 15) Computers not working (one out of the four ,worked occasionally)

Pros: A hotel with a style of its own, very different from the mass market hotels of the coast area. Lovely garden area, friendly reception staff, nice balcony off the main bedroom.

Cons: Paper thin walls in the bedrooms, we could hear the conversation had next door, we had room 40. Bathroom could do with a makeover and an upgrade.

Pros: A really beautiful location like a little oasis of calm and peace with lovely views and scenic gardens. The staff were friendly, efficient and helpful. Lovely outdoor pool area and very warm indoor pool and spa area, both of which had plenty of comfortable sunbeds to relax and unwind. The breakfast was excellent. A huge range of freshly prepared hot food, cold food, fresh fruit salads, pastries and drinks delivered with friendly and helpful service every morning. The restaurant menu provided a good selection, the food was prepared and presented well. and the service was also very good with friendly staff.

Cons: The bedrooms are quite small and a little old fashioned, but have a nice covered balcony and views.

Pros: Yes

Cons: No

Pros: Very good breakfast (really good). The spa, sauna, swimming pool, were nice too. The place, in general, is quite calm and with a beautiful view. Additionally, it's well located if you plan to visit the Teide.

Cons: The distribution of the hotel/rooms is a little strange. I suppose it's because it is quite old. The spa is in another building so you need to cross a small road to reach it. The time schedule could be a little better (8 pm is too early)

Pros: Breakfast was excellent. The dinners were good too.

Pros: The build was beautiful, spa pool excellent, tranquil and peaceful a lovely stay for a few days

Pros: The pool and spa area. The staff are very welcome. The breakfast is very. The staff prepared the fruit salad on the spot. The view is very nice

Cons: The rooms are not noice insulated enough

Pros: Stayed on a B&B basis. Rooms were very spacious with balcony with street and sea view.Very spacious bathroom with excellent facilities. Breakfast was excellent each morning with very impressive choice of food to suit all tastes.Staff were very helpful and friendly.The pool area was excellent with plenty of comfortable seating.Staff were very friendly and welcoming.Lovely spa area at this hotel. At the beach club attached to the hotel light snacks were available and food quality was excellent.The whole facility was really impressive and it would be difficult to find a better place to stay in Playa de las Americas.

Cons: Air conditioning wasn't sufficient even for weather in February.Temperature was averaging about 25 C between 17th-24th February but room was warm at night with air conditioning and ceiling fan on. ceiling fan was noisy disrupting ones sleep.It would be impossible to stay during July/August as air conditioning would be insufficient. Check in desk quite slow and getting information from personnel manning this area was slow..The bar behind the check in area was frequently not manned and it always slow to be served.Not what you expect from a five star hotel.

Pros: Fantasticbreakfasteverymorning. Beautifulthemedhotelwithlotsoffacilities. Fantasticlocationonthegoldenmile. Brilliantfriendlyandhelpfulstaff. Managementdealtwithdifficultiesbroughtaboutbythecoronavirusveryprofessionally

Cons: PoolfloorinneedofrepairwhichmaynowbepossiblewiththeclosureofthehotelwhilstSpaindealswiththecoronavirusoutbreak

Cons: The gym was poor and needs to be significantly uprated for a 5* hotel.

Pros: Location excellent, room was large comfortable and cleaning was excellent. Reception staff were really helpful. Sunbeds were comfortable and pool staff were very helpful. Breakfast had a good selection and was always warm.

Cons: Not really 5* The pool had quite a lot of tiles missing which could be a bit sharp. There sometime appeared to be staffing shortage at breakfast which made the service a bit variable. Cleaning of public area around pool and toilets could do with a bit of attention, first thing in the morning would not expect rubbish lying about (empty sun lotion bottle, tissues and pamphlets)

Pros: Excellent facilities and intimate villa style hotel - no glass boxes stacked on top of each other. Great breakfast and some wonderful restaurants. Polite and helpful staff.

Cons: The wall on the balcony of our sea view room was so high that sitting down you couldn’t see over the top. From what we saw not all balconies were the same - small iron railings would have lessened the boxed in feeling and made the balcony a place to relax and enjoy.

Pros: The Hotel is located in a excellent location, giving easy access to the restaurants, shops and bars in the area. Breakfast is fantastic and very enjoyable, the pool area is excellent but the best bit was the small beach area, which was quiet and gave you easy access to the beach bar and restaurant.

Cons: Everything closes down early in the Hotel around 10.00pm even the bar. It would be nice if one of the bars was kept open to Midnight offering the chance for a nightcap after being out for a meal, and guests can have a little unwind time before retiring to sleep.

Pros: Everything about this hotel. I've wanted to stay here since we stared visited Tenwrife when the kids were small. Not disappointed

Cons: Despite the Spanish lockdown due to the corona virus, the staff were exceptional - we couldn't have been in a better place given the circumstances. Have vowed to go back once this pandemic is over. Rooms, food, facilities brilliant.

Pros: Rooftop sundeck was very nice. It was OK to bring bicycles to balcony Breakfast was good. Cook made omelets

Cons: Our balcony was in second floor and just above first floor roof. So we didn`t had visibility to pool

Pros: The staff were great, easy check in, food was fantastic great choice, very clean hotel, great clean swimming pool. Loved it here and booked to go again.

Cons: There was nothing I didn't like. Great stay. But could do with a better choice of beers. Only had lagers and I prefer ipa beer. But hey I'm picky.

Pros: Staff - food - facilities - location

Cons: Apart from coronavirus nothing - would definately return

Cons: Cockroaches in the room

Pros: Very helpful staff, great breakfast, pool view from the room. Gym is well-equipped for a hotel gym!

Pros: free parking next to the hotel. quite easy to find. rich breakfast, fridge in the room. outside pool available and they also gave us access to the 10th floor pool.

Cons: the balcony door was not soundproof/hermetically closed and we could hear when the staff was gathering the pool beds. but that lasted only for 10-15 minutes one evening

Pros: Everything!

Pros: Variety of pool areas to sit at. Clean throughout. Very prompt & efficient cleaning of room.

Cons: No shelves in shower. Lack of pillows. TV had very poor reception. Cold pool. Not many UK visitors to hotel (may have been only ones?) Lack of fresh fruit available at breakfast (plenty tinned always available though)

Pros: Amazing location and the tropical gardens were beautiful, plenty of space to soak up the sun. Staff worked incredibly hard to clear up after the terrible sandstorm!

Cons: Good choice of food in the main restaurant altho it was often luke warm. Shower gel and shampoo provided for the first night only which we were unaware of and sharing your table with 6 others was not ideal.

Pros: Location

Cons: Food average

Pros: Hotel location was fab , lay out of hotel was perfect . Fabulous hotel

Cons: Not enough replenishment of food in snack bar .. no butter at lunch time

Pros: The BBQ was good, find this and eat there. There is a pool at the back which is nicer and less populated, go find this too. For the most part the staff were very friendly and helpful. Bartenders were generous and fun. Common areas were clean and well maintained. Rooms were spacious and had a nice deck. Atmosphere is very easy going, just grab our own bottle of wine, grab some food, sit where you want and relax.

Cons: No air conditioning in the room, not an issue when we went in February, but might be mid year. I think think our room had some kind of water leak, as it has a mouldy smell in the closet. Be aware, parking may be an issue as there is very limited space and it is always full when the beaches are full. Evening entertainment can be hit or miss. Buffet could is good not great.

Pros: apartment was very well equipped was comparable with the best we rented previously in Marbella.

Cons: we self catered. the catering was not to our liking so we did not use it.

Pros: Upgraded apartment with balcony and clearly had a recent makeover so decor was spot on. Cleaned regularly and friendly staff. Great location for us as it was out of the main hustle and bustle but close to amenities such as café and supermarket. Quick transfer time from airport. Would definitely stay here again.

Cons: Breakfast not up to much but good coffee.

Pros: Friendly staff and clean and tidy everywhere

Pros: Very friendly people in the reseption.

Pros: Clean comfortable rooms, friendly animation team with lots of activities.

Cons: Sometimes the evening entertainment was too loud and too late.

Pros: Apartments were modern, spacious and clean. Short 10/15 minute walk to the main area/beach.

Pros: within easy reach of beaches restaurants etc., quiet at night and nice pool view.

Pros: The Andorra is kept spotlessly clean, we requested a clean, spacious higher level pool view room and that is exactly what we got. Good selection for breakfast. Staff & service excellent. We had an evening flight so the luggage room, toilet & scales to weigh the suitcases were a godsend, thank you. A great 3 star complex

Cons: Minor observation -Sometimes the scraping of furniture over the floors from neighbouring apartments was noisy, especialy if the maids were cleaning early in the morning.

Pros: the hotel was very centrel and close to all amenietys

Cons: no

Pros: Location is ideal for both beach, shopping and entertainment.

Pros: I enjoyed the stay very much. Thank you!

Cons: Stayed previously, this time staff very unfriendly. Lifeguard around pool very rude as were the dining room staff. Average hotel, extremely overpriced.

Pros: The Hotel was very clean, spacious and quiet

Pros: The food was superb and the place had a tranquil feeling even though it was busy. Everyone was very friendly.

Cons: Would have like a printed events schedule.

Pros: Bed very comfortable and the shower very good. Also pleased that two bottles of water left for us every day. Really enjoyed our stay

Cons: Not happy about having to pay extra for the use of the safe in our room.

Pros: Loved the up terrace amazing

Cons: Would have preferred if there was a waiter service on the roof top. Had this in other hotels with similar packages and felt this was the only negative here

Pros: Food, plants (inside and around the hotel), spa and location.

Cons: Standard Guest Room is a bit small.

Pros: The food was excellent. The choice of food was amazing until the gradual shutdown due to the coronavirus.

Pros: Cleaned everyday. Overall property was not the best, however rooms were cleaned daily.

Cons: There was no air con in the rooms. There was an option to rent a desktop fan for the week. This would not have helped at all with the heat at night time.

Pros: Staff was very nice, apart from that very outdated

Cons: Build in the 70s or so and feels like nothing has been done ever since. Cold and leaking shower, old furniture, etc.

Pros: Staff are great they went above what was expected, Location is great. would highly recommend. room was very clean, and cleaners were great. bins emptied daily. Super Dino's Supermarket only across the road our fridge was acting up but we never reported it, the cleaners must have realized and fridge was changed for us when we got back from the beach. our flight was not until the evening time but they have men and women bathrooms at reception with showers and all to be used - was very nice

Cons: there was a few insects on the kitchen counter but no fault of the hotel. was a nest under the sink i would be thinking. just wiped down counter before use.

Pros: The reception staff were great especially Olga who was terrific with us nothing was a bother to her.

Cons: Everything is a little outdated, needs a fresh up

Pros: Absolutely nothing!!

Cons: Staff were rude, place was dirty, cleaners were awful, would not recommend to ANYONE!

Cons: Having booked with you in July 2019 the day before our trip 07/02/20 you moved our booking to a different hotel with no explanation. I booked the trip for my 40th bday and the day of my bday I’m on the phone for 30minutes trying to confirm my booking for 12 so not a good start. We arrive at the hotel and attempt to pay for our stay when reception told us that we had no bill to settle up! We took this to mean that we would settle up at the end of our stay Incase there were anymore charges occurred such as extras. The following day the Saturday 8th we had been out and a note had been pushed under my door asking for me to make contact with the hotel across the road which was where are initial booking had been made. We had been out all day but a couple of the group had come back early seen the note and went across to advise that I was out but what could they assist with. They were told that we needed to settle the bill and that it would be fine for us to come back the next day (Sunday) to settle up. The next morning we were by the pool, and a security officer came over to our group and asked for myself as I was the lead on the booking. He said there was a problem and that I needed to go over to the neighbouring hotel immediately ..... No more information was given... I made an assumption that this was in relation to the bill.... I asked all my group to go back to their rooms to pick up purses and payment methods so that we could settle up to find that the hotel and locked us all out of our rooms! To say I was mortified by the service of both hotels and booking.com is putting it mildly. When my group went over we were spoken to in a very poor manner... I explained that we had been moved unexpected with not even 24hours notice, that I had, had to manage the booking on my 40th bday ... awful customer service. That the hotel we were staying at never asked us to come over to the neighbouring hotel to settle the bill.

Pros: Liked everything

Cons: Only criticism would be sunbeds are old and worn.

Pros: Loved everything about our stay .food accommodation.and friendly staff very helpful

Cons: Could have been entertainment at night for adults on from 9 till 12

Cons: To many children/ also children in the adult only swimming pool some in nappy on no space for adults.

Pros: It was a lovely little villa ( two bedroom ) with a kitchenette . comfy when you travel with kids . good child friendly entertainment

Cons: it is a 3 star hotel . so not everything comes as standard . I asked for a high chair in the room , there was a 3 euro/ day charge for it . my son has nuts and eggs allergy . breakfast didnt have any options for him ( just bread and butter and beans ) there is no room service There were lots of ants in the room

Pros: This is the place to go if you are traveling with family, especially if you have young kids, the area is so secure and the pools are as well, in our family of 10 there are 3 children 2-7 years old and they walked between our houses like it was nothing, the pool are and the breakfast is kid friendly and superb as well, the beds are.. well i love my bed at home but for 2 weeks it is okay and the cleanliness is superb as well, the hotel is very well situated close to everything and nice restaurants all around, about 15 minute walk to siam mall and 10 minutes to parque santiago 6 shopping center, i will be coming back again with my family here. perfect for families but if you are here to party i would recommend staying elsewhere since there are mainly families.

Cons: the laundry room is nothing special and could be cleaner and upgraded

Pros: Lovely relaxed stay.

Pros: The easy access to golf course and arrangements for storing golf clubs made playing golf completely hassle free. The staff in hotel and at golf club were very pleasant and obliging.

Pros: Total relaxation , feel like you've got the hotel to yourselves it's that quiet.

Cons: Nothing hotel is perfect

Pros: A great hotel for peace and quiet

Cons: Our only complaint is the shower . An over the bath shower is not good enough for a 5 star hotel.

Pros: Quiet . Spacious.

Cons: products used in hotel were of low quality, unacceptable for its rate of 5 star. Poor breakfast. Ordered porridge, they brought dry uncooked oat flakes in a bowl. Menu in restaurant never changes. Pasta for lunch was cold made with a cucumber sauce from a can!!! Quality of toiletries in bathroom are bad. Room service poor. Had used things in room for 5 days. Spa is bad. 2 therapist and no one is capable to do a simple massage. I was locked in spa by staff at 1pm and had to crawl out of the window because all the staff left for lunch till 3pm. A boy was jumping in swimming pool and stuff didn't make a remark though there is a sign that it is forbidden and the hotel is adult only.

Pros: Food and drink

Cons: Pure Class, great location and fabulous food.

Cons: Internet so slow and hopeless