Cons:Would of been better if the car type rented was thereReviewed 4 May 2021
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10.0
Pros:Staff was excellent.Cons:Car had a bit of a smoky smell.Reviewed 1 Jan 2020
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5.6
Cons:The car was filthy. I had to clean the car before we could leave on our trip.Reviewed 7 Oct 2019
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9.6
Pros:great staff easy drop offReviewed 14 Aug 2019
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10.0
Pros:Drop off and pick up were very simple at the Akron airport. The staff was friendly.Reviewed 15 Nov 2018
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10.0
Great pricePros:The vehicle was nice, clean, and comfortable.Cons:Miscommunication about parking spot number during pickupReviewed 13 Feb 2018
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4.0
Charged me a junk fee without telling me about itPros:Car was fineCons:Incorrectly snuck a $14.99 "Under 75 MI flat fee". Didn't answer the phone when I called back. Terrible service. Wasted a lot of my time. Very frustrating.Reviewed 9 Feb 2018
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4.4
Up charged and lied on the contractCons:Bogus up charges and flat out liedReviewed 27 May 2017
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4.4
Pros:Car was fine.Cons:Customer service did not exist. First the car was not available at the local office, making us have to go to the airport, 30 min. away. The agent fast-talked us into $30.99/day insurance saying the $9 insurance advertised online only covered the car when it was being driven, not when it would be parked. We called to get it canceled, were told by Corporate that we could go into any office to get it rescinded, then were told by the local office that we would have to go to the airport (30 mi away) to get it removed. Local office called airport, airport office called us and was extremely rude, implying we were too lazy to go back to the airport office "5 min away"(apparently the agent has no knowledge of local geography). He was aggressive and belligerent. Never renting from Budget again.Reviewed 10 May 2017
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6.4
Should've bought insurance thru Kayak reservationPros:Pick up and drop off was quickCons:Insurance was a lot more expensive at the counter Also, reserved a full size car but got a mid size.Reviewed 25 Apr 2017
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10.0
Pros:Very fast and easy serviceReviewed 28 Feb 2017
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8.8
Pros:Customer service was excellent! Great value for the rental, quick and easy rental process.Cons:Car was good, had a cracked bumper and some stains on the interior upholstery. Overall good.Reviewed 21 Feb 2017
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