8.0
There were some initial frustrations with the correct vehicle being available. We reserved a minivan and got an SUV, which didn’t meet our needs, but a kind gentleman (Lance, perhaps) helped get us into the vehicle we needed.Reviewed 19 Apr 2026
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2.0
Only 2 people working the counters over an hour wait to get helped. Then over and hour to get a car and not the car selected we received a compact suv instead of an intermediate suv. Never again!Reviewed 15 Apr 2026
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4.0
They didn't have anything like the car I rented (I rented an electric car and they didn't have any). Instead I was give a huge gas guzzling Ford. They didn't offer any change in the price of my rental.Reviewed 16 Nov 2025
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10.0
Smothered, easy, nice carReviewed 26 Jun 2025
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2.0
I did not receive the grade of vehicle that I paid for. The checkout counter took 1.5 hours to get through. There was a full line with a single person working when I arrived.Reviewed 18 Jun 2025
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2.0
Car smelled like smoke and cleaner. Windshield wipers terrible. Car only had 6,000 miles. Waited over one hour for car. Budget did not recognize my FastBreak. Second time in 2 months that Budget was a nightmare.Reviewed 17 Mar 2025
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4.0
Liked new clean car. Dislike, long wait, mis guided of pickup location in the garage, lack of care and attention by attendee in garage, car was not onsite dispite a reservation.Reviewed 2 Mar 2025
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2.0
It took over an hour for Budget to bring my car. Apparently they assign you a rental car that another customer just dropped off, and then you wait until the car is cleaned up and gasoline added to it, and then they bring to you. There were already 20 people waiting in the garage for their cars. Took me 1 hr and 10 minutes to get mine. HERTZ or SIXT doesn’t have this issue. AVIS & BUDGET are the worst at JAX. Avoid at all cost, unless you have time to wait in the garage.Reviewed 1 Feb 2025
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4.0
We had to wait nearly 45 minutes for them to deliver our car. Then they delivered us a bill at drop off that was $214 vs your estimate of $167 Why? We rejected insurance because it is covered under our credit card but they charged us anyway for $35. Brian Huber and Tania at drop off we’re like -hey too bad, we can’t do anything about it They charged us $8 for gas to allegedly fill the tank which we had done about 10 miles outside the airport. So they claim we got 12 miles a gallon after a trip where we averaged over 25mpg-yes I have the receipts to prove this all When we tried to resolve this with the ineptly named customer service it took 4 calls and lots of HOLD to get anywhere. And now resolution is under appeal One employee couldn’t even locate our rental after we gave her the name date and location, because we hadn’t memorized the 11 character reservation number which was packed away It was a good vehicle delivered late by an organization which so far has left us VERY angry And we are unlikely to ever rent from them again if this is how they treat their customersReviewed 23 Dec 2024
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8.0
Fast service and a one day rental car should be cheaper.Reviewed 13 Oct 2024
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2.0
The experience was terrible. I’d avoid BUDGET at all cost. The lines were long and the agents were unfriendly. Additionally, they tried to add a $15.99 fee for fuel when I returned, even thought I’d already filled it up and returned it full. It’s a dishonest business practice that is not customer focused. Rent elsewhere, if you can.Reviewed 30 Apr 2024
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2.0
We waited 30 minutes for our rental vehicle before they finally gave us another one that was not washed or cleaned out. They were unable to find the vehicle that the customer agent had assigned to us. The drop off line to enter the garage was long. The easiest part was handing the keys in for the vehicle.Reviewed 22 Apr 2024
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