Location and staff were very nice.
superb views.. cofortable room..excellent food staff could smile a little..
Nicr Clean room Booking issue which was resolved
Hotel is well-located, clean, efficient and welcoming. I like the bar area with casual Asian dining. On this occasion, WiFi in room was very very poor.
Enjoyed the view The staff were hit and miss some were nice some of the bar staff were just plain rude.
We really liked the decor of the hotel. It is a very modern hotel and the facilities were excellent. Really enjoyed the pool, sauna etc. The meal was fantastic and the staff were very friendly. Will definately be back again!!
After the initial fiasco, the friendliness of the staff Parking is a problem particularly after hours. I was locked in the hotel car park after 1 o'clock
The hotel is conveniently located near the city centre, staff are very friendly and efficient and the facilities first class.
Residents being kicked out of the front bar at 12.30 friday night. They served us a drink and told us we had to drink it in the reception because they had to get ready for a wedding party coming in at 1.30am. It was a 4 star hotel and this was totally unacceptable. Then after this my husband found out he was shortchanged at the bar. No a pleasant experience
Nice layout of lobby. Good food. Well organized. Approachable staff, even the training staff. No airconditioning. Rooms hot. Too noisy to open windows. Debs ball on the night we were there making it impossible to sleep. Day ruined.Gave up on our mini holiday.
Friendly & helpful staff. Relaxing and enjoyable stay. Big rooms. Great bar. Very attentive to replenishing drinks etc. The staff made it for us. Slow food service but we were enjoying ouselves & didn't really notice, cold temperature in reception area
Great service and facilities are top quality. The staff are the hotels best asset very friendly and welcoming
Fleas in bathroom; no hot water in shower in morning; no newspaper available for 0800 breakfast; I received a telephone call from the hotel a day after I had checked-out, asking if I would be vacating my room that evening; hotel staff sorted empty bottles in yard outside my room at night.
We found our room very comfortable and luxurious, we were attending a wedding and the food was gorgeous too. nothing.
Excellent standard. Great to relax in the Spa and enjoy a good dinner. Assuming this was the Limerick Radisson. Poor signage- it was hard to find-SatNav took me somewhere else.
The hotel is good but not as good as Radisson should be, Lobby was good but the bed rooms were not up the mark. Open the window (room 312) and you can see the cluster of junk, broken floor and walls. Instead of having a nice sleep till 10am or 11am on Saturday morning, all I hear loud drilling at about 8am… Staff was the best part..
The staff were excellent, accomodating and professional. the hotel was excellent nothing.
The food was great and it was quiet Everything was fine
We have always found the hotel excellant, from our perspective it supplies good facilities close to airport and is an ideal way to start our holidays in Ireland. No.
How close yet quiet it was to the Shannon airport. And the front desk staff was extrememly helpful in getting info to us, and even helped me make a resevation for when I'd be back in the area; but at another motel as Oakwood arms was completely booked. The girls that were the most help were May nad Lisa. Some of the mattresses and pillows were very hard!!!
Our waitress was charming. The old aviation adverts displayed in the corridors were interesting. It has a thinner than usual veneer of quality: no porter was offered for our cases; breakfast fruit was tinned, there was no yoghurt; dinner waitress didn't know how to serve a bottle of wine; and so on. More akin to an average B&B than a hotel.
There seems to be a rich history here, but little that I saw to tell about it. Stay waa fine, close to Shannon airport. -
Lobby areas are nice Decor was quite dated and the beds were very uncomfortable for the price.
It was cute, & quaint. Loved the antique pieces around the public areas. Was close to airport, which was our main need, as our flight was very early. Staff was great! Very helpful for our very short stay. Bathroom needed more space for our stuff. We could have used more hangers for our clothes. Shuttle service to the airport would have been Great!
its simply a practical hotel for overnight while waiting for a flight. we were unable to get anything to eat when we arrived at 10pm except a plain sandwich. there should really be more available when the main reason people use this hotel is to stop off on the way to catch a flight or on the way back from a long journey. All you need is sustinance and sleep.
Extremely convenient to the airport and the staff treated us as though we were at a resort.
The convenience of being at the Shannon airport was excellent. It was clean and comfortable. It was cool, and not as I found in Ireland in general, hot and wasting of much natural resources by overheating. That should be criminal. The bed was not very comfortable. Neither were the pillows. But the the charge for one night of wireless internet was exhorbitant. I was shocked to be charged that for the one short evening. That and the excessive water pressure without warning that flew all over the floor.
While all staff were helpful, the staff in the bar was particularly helpful. Stoking fire, giving directions, suggestions for meals.
close to airport no air movement. bathroom facilities inadequate
Proximity to the airport Bathrooms need to be remodeled with new plumbing,
I liked the friendliness of the Staff both front of house and in the Bar No soap or shampoo
cleaniness and helpful staff
THe frienliness of the staff There was nothing to complain about
the proximity to the airport
Proximity to Shannon Airport
Hotel, Bar and Restaurant are ran as separate business, would be much easier for customers if you did not have to pay for each separately.
Location to Shannon Airport.
Close to airport. Excellent chinese resturaunt
everyone very friendly. only criticism is having the one style of resturant - i was only there two nights - is it chinese every night? if so and stayed longer then would have to eat elsewhere see above
It was convenient to airport and the guy that checked us in at 11 o'clock at night was very helpful and polite
Fine location, very convenient to the airport, relatively comfortable bed, nice shower No breakfast included for the price
the friendly atmosphere
Cheap accomodation The hotel advertised that it had a swimming pool and when we arrived we found that the pool was actually in another hotel, very dissapointed and were left with bored child
the staff were very helpful food was very nice we would to eat some nice traditional food there was nothing wrong with the Chinesefood but it would be nice to have a little more irish but it is a great hotel for reaching the airport and thanks for letting us leave our car while we went on holidaysMichael and Breda Lynam
Wi-Fi did not work during our stay (could log in but no ability beyond that - I heard another customer at the front desk showing the problem on their tablet (i.e. it was a hotel problem) but it was never fixed for them or for us. With no international phone coverage on my mobile, Wi-Fi as promised would have been helpful.
The bed was very comfortable Non Irish at the reception desk is not appropriate
Perfect for a stay when flying from shannon airport Nothing
the hotel was in a great location for what we wanted it was very high spec and had all facilities The hotel would not serve me a liquor coffee at 10pm in the evening as they said they did not have any hot coffee!!!!!!!!
Bartenders were amazing! Front staff was great too, but we were disappointed that they didnt at least offer us a free dessert/breakfast/something when the air in our second room broke during one of the hotter days that they have had. Made sleeping pretty difficult. They did bring us a fan, but that just circulated warm stuffy air. While the service, staff and hotel cleanliness were all first rate, little things like a clogged shower (we had to take military showers to avoid an overflow), running toilet and broken a/c unit in one of our two rooms prevent us from giving them 5 stars.
room was perfect and restraunt service and food was excellant staff member durning check in unfriendly and abrupt
It was a rugby weekend and the hotel adapted itself to it's clientele showing all the matches. There was also a wedding reception were well able to cater for both sets of visitors with ease.
nice room and comfort did not like haveing to pay for parking in the hotel
It was very central and the staff were very friendly. The air conditioning was turned on in the dining room which rendered it extremly cold on the night we stayed. The waitress informed me that it would take 1 hour in order for the room to heat up she did however move us to a different table hoping it would not be so cold. Unfortunately it was and I subsequently developed a head cold from the dining experience.
Very clean hotel with welcoming staff. The hotel is located very close to the city centre. The main street (O'Connell Street) is about a 3 minute walk. For a night out, Denmark Street is only 5 minutes walk. The leisure facilities are also excellent. The restaurant is a bit pricey and you will have to pay for 7euro per day for hotel parking. Fortunately street parking is available in the area for free on weekends.
Music comming from a late night party very loud
Closeness to City Centre and relaxed atmosphere of Hotel Breakfast seriously overpriced.
friendly,informative and helpful staff,comfortable beds,excellent loacation,spa facalities were lovely as was pool area,good dinner,option to prolong checkout on the sunday for a small charge,lovely interieor,we had wine glasses and bucket in the room which was a nice touch,nice bathroom and good size,we stayed in a triple room and everything was perfect-highly recommend the hotel was a little hard to find(from the cork side)we could see the hotel but took a while to figure out how to get over the bridge so maybe a few additional signs for the hotel would be helpful,other than that no complaints!
Ambience of the lobby and rooms Lighting too poor in rooms to try and do work - particularly on PC
The size and comfort of the room I ordered a soup and main course in the bar and asked for a 15 minute gap between serving each item. The main course arrived within three minutes of the soup and had to be kept warm in the kitchen until I was ready.
Everything fine nothing stood out Didn't get room we booked on line. Room cold around 23.00.
Its location for my meeting in the Raheen Industrial Estate early the following morning Very dated & dismal. Appalling coffee at a mediocre breakfast.
nothing. there is no way this is a 4 star hotel. i find it hard to believe it was ever a 4 star hotel as the finish and craftmanship was so bad. .What a tip
room was clean and comfortable bar staff and waiting staff extremely slow to serve even though they did not seem to be short staffed
My stay was short and I didn't use any services provided really. I did think it was clean which is extremely important. I thought for someone who doesn't eat meat the breakfast was very expensive. In other words if you don't like fry up the other options were only fair, maybe if there was fresh fruit available and some different types of cheese
The room was fantastic. As a typical business hotel and me being a solo traveller it was a little impersonal. Although this would probably suit most people.
friendly staff excelent rooms very difficult to get in and out of the room air con did not work
The food was not good but my main problem is with booking.com.You would be better off going straight to hotel web site for better deals.
Central location. View from 6th floor. Additional cost of car parking was not apparent at time of booking.
Very noisy guests at 3am through till 430am Security Guard did his very best to quieten them, but too many noisy guests and not enough security guards.
Excellent quality room / breakfast good value / Hotel close to shops bus station / rail station in fact central Unable to turn Both handbasin taps on & off shower just the same - females would not be able to operate / maybe something to do with the Irish water ie calcium content
Easy and comfortable
Cheap We arrived quite late, around 10pm, and we couldnt get any food. Not even room service
the friendliness of the hotel receptionist, ( male)
location is excellent that you have to pay 7.50 extra for parking
Room we got secondly after we complained about first room. Lovely comfortable bed Spacious bathroom Power shower Walking distance to everything within the city Staff were very attentive, friendly, helpful and efficient. First room was in a terrible state and in bad need of repair and updating - it was unacceptable. Proximity to the road and roundabout - v busy and could hear traffic all night.
room was clean and comfortable as my room(205) was at back of hotel there was a lot of noise from around 4am on saturday morning. I think the noise was from trucks doing rubbish collections and deliveries.Apart from this the hotel was ok
Clean room, friendly staff, great location. Would recommend also as it offers great value for money. No gym or pool facilities, but I knew this before I booked it.
The receptionest were very helpful and "Real People". We had experienced dealing with three Receptionest.Breakfast fare was fine. At breakfast the water for tea makeng was from a thermus which was not boiling. For tea drinkers like me boiling water is necessary for making good Tea.
Receptionist very pleasant, though we were checking in at nearly 1.00am. Restaurant undergoing renovation, so unavailable.To compensate we received complimentary buffet breakfast. The area it was served in was cramped.
location, ease of arrival and departure. It was dirty and smelly.
The receptionist that was on duty when I arrived in the day, was fantastic and very professional. I had to wait half an hour for the night porter/receptionist to come to the desk, to give me a key for my room. There was no sign of him so I got the key from a drawer myself!!! There should be someone on the desk at all times!
The staff was extremely helpful and pleasant. The rooms were clean and the hotel is in a prime location to visit the city and surrounding sites. There is ample parking as well. There was no shampoo in the bathroom! Make sure to bring your own.
pillows awful,towels in bathroom grubby ,not enough milk and tea supplied.
Easy access to Shannon airport for early morning flight The mattress is old and not very comfortable. There was a hole in the wall by the bed! (Room 17)
Excellent service from the receptionist, excellent value for money.
Quiet and close to a big Tesco store Room cleaner did not turn up one day and no replacement was offered.
The staff were very friendly and it was very relaxed with check out times etc
The meal in the bar was very good. No WI-FI in room so had to go to reception to work. The pillows were very hard.
Facilities and location. no.
The hotel was very comfortable and we enjoyed our stay there. We will definately go back to stay again in the future.
Everything was first class.
rooms were very modern. breakfast lovely in the resterant overlooking the river a little noisey during the night, some sort of party or wedding
Hotel is in a good location and it is lovely. The room we stayed in was very spacious. However on the down side checkout is very early. 11 on a Saturday. They came knocking on our door was we were told that we would be charged if we didn't vacate the room in 15mins. They turned off the electricty supply to our room so we had to shower and change in the dark!!!! I travel a lot and this was the first time that I experienced this.
Hotel was really nice and the room was the nicest and cleanest hotel room I have ever stayed in. Breakfast was good too.
The staff were friendly. The facilities were new. The treatments on offer at the day spa were impressive. An affordable taste of luxury. The floor in the bathroom became a bit slippery after showering.
Breakfast could be improved
Room was spacious and there was a separate sitting area. Glass bathroom door right next to the bed.Shower didn't drain well. Beds uncomfortable. Not enough parking.
Very central, clean, nice staff, nice food!
hotel was convenient to town, staff were pleasant, and no problem when asked for extra tea/coffee or towels. Breakfast very good. Hotel a bit dated could possibly do with modernisation.
The gym The Food - Had a chicken salad one evening - description didn't match what I got - supposed to have advacados - I think I got one lick or not! well not too sure what it was and the cesar salad also over priced
Nice hotel excellent staff service Bed old with blankets. New beds with douvet required
The staff were very helpful and friendly. I loved the pool.... I thought 16 euro for an irish breakfast and 13 euro for a continental breakfast was outrageously over priced and therefore I did not have breakfast in the hotel either morning.
I was not impressed with the hotel. The bed was lumpy and uncomfortable. There was no air conditioning. The fridge didnt work. The TV channels were fuzzy. Room service attemped to charge €7 for some ice. THe brown bread i got at lunch time had fungus on it. Need I go on...
Certainly was not a four star hotel at it stated. Compared to other 4 star Carlton Hotels this was certainly way below what I was expecting.
The stadard of cuisine was five-star.
Car alarm going off all night outside the front of hotel.
I was at a conference in the University of Limerick, and it was very convenient for that purpose. My original room was not satisfactory. I had to request a change of room, and the second room was excellent. Staff was helpful when I made the complaint. The furniture in the room had not been put back in place after cleaning in the original room.
The room was good for the money. The bar was particularly nice. The staff was friendly and helpful. The hotel was not easy to find without directions from locals (we had no GPS).
The staff were extremely gracious and the dinner we had was exceptional.
Clean facilities!! Huge bathrooms!! Comfortable beds and friendly staff. If I had it to do over, I would have stayed here all 6 nights and just visited sights we could drive to. Great location, too. Room 7 was excellent. No problems at all.
We enjoyed our stay. It was very convenient to Shannon Airport. Hotel staff helped us with dinner reservations. Very friendly. It was a short walk to town.
The location was perfect for walkable access to Bunratty Castle and Park. We were there for one day and the staff was friendly. The rooms were large and clean. We had dinner there and the food was 5 star and the service impeccable. I would highly recommend this place.
The hotel stay was amazing the staff was so wonderful. Noel who ownes the hotel couldn't be more helpful made a family of five of various ages OAPs Child and two adults feel very special. It was our first wedding anniversary and the hotel staff and noel made it an amazing short trip. The food was excellent and the rooms are stunning.
close to bunrathy castle easy to find and get to no electricity or hot water in the morning the hotel staff phoned early in the morning and woke us to see if we were staying another night even though they had already asked us prior to check in.
Antique furniture, clean. All services allocated to the in-hotel restaurant. Services to hotel guests are poor.
The manager took a personnal interest in meeting each guest. None.
A very pleasant welcome to the hotel and very attentive staff at breakfast. The plaster in our room (12) needed attention urgently. This did not put us off this hotel but it could be considered an eyesore.
Beautiful room. V.nice, friendly staff. Beautiful meal, V. well presented. Reasonable rates. No toilet paper in rooms on arrival. Dirty cups, empty tea and milk sachets and unclean used and empty sherry decanter and glasses left in room. Room generally only half cleaned. Owner was apolegetic but did not return to room with the sherry.Sherry was not available in my sister's room and the owner said that decanters that go missing are not being replaced! Mirror light in bathroom not working. No soap. Was handed toilet rolls at reception to bring to the room myself!
very spacious triple room. big bathroom. good location for bunratty castle.
Nice hotel and we were especially grateful after attending the medieval castle banquet that we had a short walk to get back to the hotel.
Late night bar. my wife loved the Spa. she wanted massage and treatment but your place had no slot too fit her in.
Comfortable beds, good food, overall atmosphere Bathtub could use some sort of non-skid surface on the floor of the tub.
location, convenience to shopping and comfort getting wash cloths and the smoking room availability
We arrived very late at night and waited in the lobby for about 10 'inured before someone came to greet us. We received our room key then tried to go to our room. Arrived at our room and the key didn't work. My boyfriend went back downstairs and got a new key came back upstairs and that key didn't work. Went back downstairs then the man in the lobby accompanied him back up to see for himself that the key didn't work. We all went back downstairs and he changed our room an gave us an upgrade for our troubles. Nice enough place, breakfast was good and ample parking Smells a little musty but that's just because it's really old
Situation, staff, views Its an old building so for some reason closing of doors of other rooms was very noisy
The location was good, the room was most comfortable The toilet did not flush very good, and the staff did not seem very concerned
The really early check-in after a transatlantic flight. Its a beautiful hotel in a beautiful part of the world.
Location was important during my visit door on left on entering corridor to rooms should be kept closed, smell of cleaning materials and appearance takes from overall impression
Was a superb hotel, excellent service all round. Very close to the Castle and Folk Park. Great value for money, would recommend to anyone!
everything! Nothing. It was a great facility. Terrific for adjusting to jet lag or for a nice , comfortable stay on night before returning home
An excellent guesthouse. Shiny and meticulous. Mary and Michael were friendly and professional. We will book with them on our next stay in Ireland.
The people where great. Very accomadating and friendly. nothing
Clean and safe. Felt welcomed when we walked in. Excellent location. We chose to stay in Bunratty because of the proximity to Shannon airport (15 mins drive) and because it gave us one last experience of Ireland's rich history. Only downside was that we didn't have more time to explore or experience breakfast there.
Staff very helpful when I returned to my car the next morning to discover I had left the lights on & the car would not start. Thank you staff
receptionest was excellent she remembered my wife since our last visit some time ago.Manyof the staff were Irish which makes a huge difference to us especially at meal times they understand your requirements much better than non english speakers.Many time we have ended up with incorrect dishes,on one occasion I could not get horseradish sauce for my beef carpet in the bedroom was soiled and try tried to hide same with the waste paper bin,they need to spend money on the shower area
great value and location food was excellent
location check in was a joke!
Very clean. Excellent food. Very spacious. Easy access to roads out of Limerick. No complaints
The Fact that two single beds were put together was a little uncomfortable otherwise everything else was very good
kicked out of room without warning which caused my things to be lost and was very unhappy with that
The staff and bar food
It was warm in the room, the staff were very friendly and professional, the leisure facilities were very good. Nothing serious, The bar was a bit loud and noisy for my liking.
Restaurant food was lovely and leisure suite was great. Requested a non-smoking room but was not given it. Didn't say anything to hotel but I'm sure they would have moved.