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We arrived very late at night and waited in the lobby for about 10 'inured before someone came to greet us. We received our room key then tried to go to our room. Arrived at our room and the key didn't work. My boyfriend went back downstairs and got a new key came back upstairs and that key didn't work. Went back downstairs then the man in the lobby accompanied him back up to see for himself that the key didn't work. We all went back downstairs and he changed our room an gave us an upgrade for our troubles. Nice enough place, breakfast was good and ample parking Smells a little musty but that's just because it's really old
The really early check-in after a transatlantic flight. Its a beautiful hotel in a beautiful part of the world.
Late night bar. my wife loved the Spa. she wanted massage and treatment but your place had no slot too fit her in.
Situation, staff, views Its an old building so for some reason closing of doors of other rooms was very noisy
location, convenience to shopping and comfort getting wash cloths and the smoking room availability
Was a superb hotel, excellent service all round. Very close to the Castle and Folk Park. Great value for money, would recommend to anyone!
Comfortable beds, good food, overall atmosphere Bathtub could use some sort of non-skid surface on the floor of the tub.
The location was good, the room was most comfortable The toilet did not flush very good, and the staff did not seem very concerned
Nice hotel and we were especially grateful after attending the medieval castle banquet that we had a short walk to get back to the hotel.
everything! Nothing. It was a great facility. Terrific for adjusting to jet lag or for a nice , comfortable stay on night before returning home
Location was important during my visit door on left on entering corridor to rooms should be kept closed, smell of cleaning materials and appearance takes from overall impression
Pleasant owners who tried to accommodate our needs. Because the weather was unusually cold the room did not feel warm enough even when the heating was on.
The staff was very nice. The place was peaceful and homely
it was very peaceful, nice hosts, would go there again to have night away, excellent breakfast. none
Location is very convenient to the Bunratty Castle and Folk experience, and a 10 minute straight ride to the Shannon airport. Hosts were great, breakfast was the best we had in Ireland, house is lovely. Not a thing
This was our last night in Ireland. We couldn't of picked a better place. Very clean and nice. The owner was a Wounderful man. I would stay there again
The guest house was great. I was immediately greeted by name upon arrival and given a spacious room with a fantastic bathroom. Additionally, as I had an early flight out of Shannon the owner offered to serve me breakfast an hour earlier than normal. The guest house is in immaculate condition and I would highly recommend it to any type of traveler. Its location - less than 5 minutes from Bunratty castle is an added bonus!
We liked the location and the friendly hedlpful people who run the guesthouse. Enjoyble stay.
we arrived late off of a flight and we were made feel so welcome by the owner, nothing was too much trouble,we had to leave early in the morning but before we left we had the most wonderfull freshly cooked breakfast followed by fresh out of the oven scones butter and jam,while we got ourselves ready the owner was outside defrosting our car, the most wonderfull service we have ever had and if we are back that way again thats where we will be staying. nothing i didnt like about this hotel
It was a great value stay in a central location,
The hotel feels upscale and a bit romantic. It's quite modern, comfortable and the windows are excellent to keep the noise out at night. The location is perfect and the pillows are very comfortable. Excellent value for the money. Parking is nearby but an additional cost. No AC in the bedrooms although a fan is included. No hair dryer in the room.
Convenient location, clean and comfortable room, hotel bar food was reasonable with nice atmosphere, nice style and vice throughout.
Good Atmosphere. Great Breakfast. Room a little on the smaller side
central lack of parking nearby
Very well located in city centre, near car park & shops, clean rooms, & ideal for business users. No smoking area , except outside front door of hotel. Buffet breakfast not too hot or fresh.
Large modern hotel with a friendly atmosphere
The location was good. Room size very good for Europe. Day staff was relatively unfriendly.
Abiance of the hotel was excellent, clean and the staff were very accomodating no, everything went brilliantly
The Staff were wonderful in every way. The bedroom was very comfortable.The breakfast was excellent' I did not like leaving so early in the morning.I did not like having to rush breakfast.
Could find no fault with this hotel Parking, although close and convenient is an additional cost.
The breakfast buffet was carefully chosen and attractively presented. My room only had one plug for the several electronic devices with which I was travelling. This one plug was located behind the wall-mounted flat screen television creating a situation in which the plug was difficult to get to and which did not allow much space for the plugged in item to project out without hitting the back of the screen. There should be at least two plugs for electronic devices (lap top computers, camera chargers, etc.) that are easy to access in the room.
Residents being kicked out of the front bar at 12.30 friday night. They served us a drink and told us we had to drink it in the reception because they had to get ready for a wedding party coming in at 1.30am. It was a 4 star hotel and this was totally unacceptable. Then after this my husband found out he was shortchanged at the bar. No a pleasant experience
The hotel is good but not as good as Radisson should be, Lobby was good but the bed rooms were not up the mark. Open the window (room 312) and you can see the cluster of junk, broken floor and walls. Instead of having a nice sleep till 10am or 11am on Saturday morning, all I hear loud drilling at about 8am… Staff was the best part..
We found our room very comfortable and luxurious, we were attending a wedding and the food was gorgeous too. nothing.
Great service and facilities are top quality. The staff are the hotels best asset very friendly and welcoming
Excellent standard. Great to relax in the Spa and enjoy a good dinner. Assuming this was the Limerick Radisson. Poor signage- it was hard to find-SatNav took me somewhere else.
Fleas in bathroom; no hot water in shower in morning; no newspaper available for 0800 breakfast; I received a telephone call from the hotel a day after I had checked-out, asking if I would be vacating my room that evening; hotel staff sorted empty bottles in yard outside my room at night.
Nice layout of lobby. Good food. Well organized. Approachable staff, even the training staff. No airconditioning. Rooms hot. Too noisy to open windows. Debs ball on the night we were there making it impossible to sleep. Day ruined.Gave up on our mini holiday.
Friendly & helpful staff. Relaxing and enjoyable stay. Big rooms. Great bar. Very attentive to replenishing drinks etc. The staff made it for us. Slow food service but we were enjoying ouselves & didn't really notice, cold temperature in reception area
The staff were excellent, accomodating and professional. the hotel was excellent nothing.
Directions to get to the hotel and car park
Our room was upgraded to a suite after arriving at two o'clock and our room was not ready.
Although the Key cutting system was down when we arrived, the staff were excellent in their handling of the situation. We were the only ones in the leisure area, the jacuzzi was not working and the steam room and sauna shut down while we were there but it was no big deal. The Restaurant attached to the hotel was excellent and good value for money with full Dinner and a bottle of wine for €65.00 for 2. Other 5 stars should take note.
The staff were very helpful. The room was stylish very quiet & peaceful. The changing area in the gym was not very clean but this was understandable as there was works being carried out.
the restaurant staff on wed and thur nite......a pleasue The breakfast manager on my last day friday, very loud and in your face, everyone at breakfast was made aware of the room i had booked and that it did not include breakfast when in actual fact i had booked room and breakfast.....
Antique furniture, clean. All services allocated to the in-hotel restaurant. Services to hotel guests are poor.
The hotel stay was amazing the staff was so wonderful. Noel who ownes the hotel couldn't be more helpful made a family of five of various ages OAPs Child and two adults feel very special. It was our first wedding anniversary and the hotel staff and noel made it an amazing short trip. The food was excellent and the rooms are stunning.
The manager took a personnal interest in meeting each guest. None.
close to bunrathy castle easy to find and get to no electricity or hot water in the morning the hotel staff phoned early in the morning and woke us to see if we were staying another night even though they had already asked us prior to check in.
very spacious triple room. big bathroom. good location for bunratty castle.
Beautiful room. V.nice, friendly staff. Beautiful meal, V. well presented. Reasonable rates. No toilet paper in rooms on arrival. Dirty cups, empty tea and milk sachets and unclean used and empty sherry decanter and glasses left in room. Room generally only half cleaned. Owner was apolegetic but did not return to room with the sherry.Sherry was not available in my sister's room and the owner said that decanters that go missing are not being replaced! Mirror light in bathroom not working. No soap. Was handed toilet rolls at reception to bring to the room myself!
We enjoyed our stay. It was very convenient to Shannon Airport. Hotel staff helped us with dinner reservations. Very friendly. It was a short walk to town.
A very pleasant welcome to the hotel and very attentive staff at breakfast. The plaster in our room (12) needed attention urgently. This did not put us off this hotel but it could be considered an eyesore.
The location was perfect for walkable access to Bunratty Castle and Park. We were there for one day and the staff was friendly. The rooms were large and clean. We had dinner there and the food was 5 star and the service impeccable. I would highly recommend this place.
The staff were extremely gracious and the dinner we had was exceptional.
Clean facilities!! Huge bathrooms!! Comfortable beds and friendly staff. If I had it to do over, I would have stayed here all 6 nights and just visited sights we could drive to. Great location, too. Room 7 was excellent. No problems at all.
After the initial fiasco, the friendliness of the staff Parking is a problem particularly after hours. I was locked in the hotel car park after 1 o'clock
Nicr Clean room Booking issue which was resolved
superb views.. cofortable room..excellent food staff could smile a little..
Hotel is well-located, clean, efficient and welcoming. I like the bar area with casual Asian dining. On this occasion, WiFi in room was very very poor.
Enjoyed the view The staff were hit and miss some were nice some of the bar staff were just plain rude.
We really liked the decor of the hotel. It is a very modern hotel and the facilities were excellent. Really enjoyed the pool, sauna etc. The meal was fantastic and the staff were very friendly. Will definately be back again!!
Location and staff were very nice.
The hotel is conveniently located near the city centre, staff are very friendly and efficient and the facilities first class.
An excellent guesthouse. Shiny and meticulous. Mary and Michael were friendly and professional. We will book with them on our next stay in Ireland.
Clean and safe. Felt welcomed when we walked in. Excellent location. We chose to stay in Bunratty because of the proximity to Shannon airport (15 mins drive) and because it gave us one last experience of Ireland's rich history. Only downside was that we didn't have more time to explore or experience breakfast there.
The people where great. Very accomadating and friendly. nothing
Very comfortable, quiet and spacious The main door entrance is not comfortable for people carrying or dragging luggage
The hotel is centrally located. Our reservation appeared to have been lost and, when finally found, we had been placed in a smoking room despite our non-smoking request. The reception staff quickly swapped us to a new room. Parking is an issue before 6 pm, and it should be noted on the website that parking is only available after a set time. We luckily got one of the parks in the building, but this was not initially offered. Our room was very noisy!
Location, standard of room. The only negative was the issue with the car park. On arrival, we went into the car park to see the only available space was taken uver by the car in the space next to it. I went to check in and queried the car taking 2 spaces...I was told by the receptionist that as there was a function on that night those guests had priority and the space was being reserved for them. She then told us we had to leave the car park and move to Harveys Quay...which meant going all around town again. The staff we met on arrival were not welcoming or helpful and it seemed that we were an inconvenience.
Clean and cozy, good value.
the location of hotel was great. Just a few steps from the centre, actually it was in the downtown. small room.
lovely friendly staff, free parking and very central for shopping. great value its a good basic hotel for what you pay for.
Hallway smelled like urine. Bathroom smelled like mold and was filthy. Tiny room. Tiny TV. Terrible Wifi.
Closeness to City Centre and relaxed atmosphere of Hotel Breakfast seriously overpriced.
nice room and comfort did not like haveing to pay for parking in the hotel
the hotel was in a great location for what we wanted it was very high spec and had all facilities The hotel would not serve me a liquor coffee at 10pm in the evening as they said they did not have any hot coffee!!!!!!!!
Music comming from a late night party very loud
It was very central and the staff were very friendly. The air conditioning was turned on in the dining room which rendered it extremly cold on the night we stayed. The waitress informed me that it would take 1 hour in order for the room to heat up she did however move us to a different table hoping it would not be so cold. Unfortunately it was and I subsequently developed a head cold from the dining experience.
friendly,informative and helpful staff,comfortable beds,excellent loacation,spa facalities were lovely as was pool area,good dinner,option to prolong checkout on the sunday for a small charge,lovely interieor,we had wine glasses and bucket in the room which was a nice touch,nice bathroom and good size,we stayed in a triple room and everything was perfect-highly recommend the hotel was a little hard to find(from the cork side)we could see the hotel but took a while to figure out how to get over the bridge so maybe a few additional signs for the hotel would be helpful,other than that no complaints!
Very clean hotel with welcoming staff. The hotel is located very close to the city centre. The main street (O'Connell Street) is about a 3 minute walk. For a night out, Denmark Street is only 5 minutes walk. The leisure facilities are also excellent. The restaurant is a bit pricey and you will have to pay for 7euro per day for hotel parking. Fortunately street parking is available in the area for free on weekends.
Clean and modern hotel. Room was spacious and food available for room service or in the restaurant was very good. Location was just across the river from the city center. Very short walk to attractions. No complaints
It was a rugby weekend and the hotel adapted itself to it's clientele showing all the matches. There was also a wedding reception were well able to cater for both sets of visitors with ease.
room was perfect and restraunt service and food was excellant staff member durning check in unfriendly and abrupt
Ambience of the lobby and rooms Lighting too poor in rooms to try and do work - particularly on PC
Bartenders were amazing! Front staff was great too, but we were disappointed that they didnt at least offer us a free dessert/breakfast/something when the air in our second room broke during one of the hotter days that they have had. Made sleeping pretty difficult. They did bring us a fan, but that just circulated warm stuffy air. While the service, staff and hotel cleanliness were all first rate, little things like a clogged shower (we had to take military showers to avoid an overflow), running toilet and broken a/c unit in one of our two rooms prevent us from giving them 5 stars.
Proximity to the airport Bathrooms need to be remodeled with new plumbing,
THe frienliness of the staff There was nothing to complain about
the proximity to the airport
its simply a practical hotel for overnight while waiting for a flight. we were unable to get anything to eat when we arrived at 10pm except a plain sandwich. there should really be more available when the main reason people use this hotel is to stop off on the way to catch a flight or on the way back from a long journey. All you need is sustinance and sleep.
cleaniness and helpful staff
Proximity to Shannon Airport
While all staff were helpful, the staff in the bar was particularly helpful. Stoking fire, giving directions, suggestions for meals.
close to airport no air movement. bathroom facilities inadequate
I liked the friendliness of the Staff both front of house and in the Bar No soap or shampoo
Extremely convenient to the airport and the staff treated us as though we were at a resort.
The convenience of being at the Shannon airport was excellent. It was clean and comfortable. It was cool, and not as I found in Ireland in general, hot and wasting of much natural resources by overheating. That should be criminal. The bed was not very comfortable. Neither were the pillows. But the the charge for one night of wireless internet was exhorbitant. I was shocked to be charged that for the one short evening. That and the excessive water pressure without warning that flew all over the floor.
The hotel was very comfortable and we enjoyed our stay there. We will definately go back to stay again in the future.
Room was spacious and there was a separate sitting area. Glass bathroom door right next to the bed.Shower didn't drain well. Beds uncomfortable. Not enough parking.
Hotel is in a good location and it is lovely. The room we stayed in was very spacious. However on the down side checkout is very early. 11 on a Saturday. They came knocking on our door was we were told that we would be charged if we didn't vacate the room in 15mins. They turned off the electricty supply to our room so we had to shower and change in the dark!!!! I travel a lot and this was the first time that I experienced this.
Facilities and location. no.
rooms were very modern. breakfast lovely in the resterant overlooking the river a little noisey during the night, some sort of party or wedding
Everything was first class.
Breakfast could be improved
Hotel was really nice and the room was the nicest and cleanest hotel room I have ever stayed in. Breakfast was good too.
The staff were friendly. The facilities were new. The treatments on offer at the day spa were impressive. An affordable taste of luxury. The floor in the bathroom became a bit slippery after showering.
The meal in the bar was very good. No WI-FI in room so had to go to reception to work. The pillows were very hard.
Very central, clean, nice staff, nice food!
Car alarm going off all night outside the front of hotel.
The stadard of cuisine was five-star.
The room was good for the money. The bar was particularly nice. The staff was friendly and helpful. The hotel was not easy to find without directions from locals (we had no GPS).
Nice hotel excellent staff service Bed old with blankets. New beds with douvet required
I was at a conference in the University of Limerick, and it was very convenient for that purpose. My original room was not satisfactory. I had to request a change of room, and the second room was excellent. Staff was helpful when I made the complaint. The furniture in the room had not been put back in place after cleaning in the original room.
Certainly was not a four star hotel at it stated. Compared to other 4 star Carlton Hotels this was certainly way below what I was expecting.
The gym The Food - Had a chicken salad one evening - description didn't match what I got - supposed to have advacados - I think I got one lick or not! well not too sure what it was and the cesar salad also over priced
The staff were very helpful and friendly. I loved the pool.... I thought 16 euro for an irish breakfast and 13 euro for a continental breakfast was outrageously over priced and therefore I did not have breakfast in the hotel either morning.
I was not impressed with the hotel. The bed was lumpy and uncomfortable. There was no air conditioning. The fridge didnt work. The TV channels were fuzzy. Room service attemped to charge €7 for some ice. THe brown bread i got at lunch time had fungus on it. Need I go on...
hotel was convenient to town, staff were pleasant, and no problem when asked for extra tea/coffee or towels. Breakfast very good. Hotel a bit dated could possibly do with modernisation.
Room we got secondly after we complained about first room. Lovely comfortable bed Spacious bathroom Power shower Walking distance to everything within the city Staff were very attentive, friendly, helpful and efficient. First room was in a terrible state and in bad need of repair and updating - it was unacceptable. Proximity to the road and roundabout - v busy and could hear traffic all night.
Cheap We arrived quite late, around 10pm, and we couldnt get any food. Not even room service
Central location. View from 6th floor. Additional cost of car parking was not apparent at time of booking.
Excellent quality room / breakfast good value / Hotel close to shops bus station / rail station in fact central Unable to turn Both handbasin taps on & off shower just the same - females would not be able to operate / maybe something to do with the Irish water ie calcium content
the friendliness of the hotel receptionist, ( male)
Very noisy guests at 3am through till 430am Security Guard did his very best to quieten them, but too many noisy guests and not enough security guards.
The receptionest were very helpful and "Real People". We had experienced dealing with three Receptionest.Breakfast fare was fine. At breakfast the water for tea makeng was from a thermus which was not boiling. For tea drinkers like me boiling water is necessary for making good Tea.
Clean room, friendly staff, great location. Would recommend also as it offers great value for money. No gym or pool facilities, but I knew this before I booked it.
location is excellent that you have to pay 7.50 extra for parking
Easy and comfortable
room was clean and comfortable as my room(205) was at back of hotel there was a lot of noise from around 4am on saturday morning. I think the noise was from trucks doing rubbish collections and deliveries.Apart from this the hotel was ok