Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

Best Western Priory Hotel

Tollgate, Bury St. Edmunds, IP32 6EH, United Kingdom
+44 128 476 6181

£53+

Overall guest ratings

7.6/10 Good
Based on 358 reviews

Review highlights

  • 9.4
  • 9.1
  • 4.9
  • 4.1

Good to know

  • Professional service
  • Pleasant hotel grounds

Nearby

    show all

    About

    Best Western Priory Hotel in Bury St Edmunds is a rare breed indeed. The welcome is warm and personal and the standards are high, which few can say in the same breath! We never compromise your comfort, and we'll do everything within our professional power to maintain an 'oasis of calm' during your stay! The Garden Restaurant offers service with a smile and dishes with a difference...earning two AA rosettes for our efforts! As an AA three star hotel with an 81% merit score, we're a 'must-visit', and free parking inside our walled grounds makes us a viable option for the business traveler too. Meetings and conferences are enhanced with Wi-Fi throughout the hotel and bedrooms, and we come highly recommended for all special events. Attention to detail and commitment to quality are key to our guests' comfort and well-being...which means we enjoy a reputation as a premier venue in Suffolk and wider East Anglia. Enjoy your stay.

    Less More
    bestwestern.com

    Amenities

    • Free Wi-Fi
    • Pets allowed on request. Charges may apply.
    • Internet
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 Hour Front Desk
    • Free parking
    • Storage available
    • Terrace/Patio
    • Facilities for disabled guests
    • Air-conditioned
    • Coffee shop
    Less More
    Reviews

    Guest reviews

    Overall rating

    7.6 Good
    Based on 358 reviews
    • 9.4 "Terrific location."
      9.0 "Great parking, according to 90%."
      7.8 "City centre within easy reach, said 78%."
      10.0 "100% liked the proximity to sightseeing."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.6 "96% thought the service was very professional."
      8.9 "89% said the reception staff was great."
    • 8.5 "Breakfast is good."
    • 5.0 "Bar is ok."
    • 4.9 "Rooms are not good."
      2.7 "73% complained about the bathroom."
      0.7 "93% thought they were poorly maintained."
      2.2 "78% had problems with the shower."
      1.9 "For 81%, the rooms looked old."
      2.1 "79% found problems with the furniture."
      2.2 "78% said the bathroom was dirty."
    • 4.1 "Vibe wasn't good."
      2.4 "76% criticized the unstylish hotel."
      2.3 "77% didn't like the unstylish hotel."
    • 1.9 "Disappointing internet connection."
      1.9 "81% said the wifi quality was bad."
    View all review categories

    Overall rating

    7.7 Good
    Based on 275 reviews
    • 9.4 "Terrific location."
      7.8 "City centre within easy reach, said 78%."
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.5 "95% thought the service was very professional."
      9.1 "91% said the reception staff was great."
    • 8.6 "Breakfast is good."
    • 4.8 "Rooms are not good."
      4.6 "54% didn't like the uncomfortable beds."
      2.7 "73% complained about the bathroom."
      0.8 "92% thought they were poorly maintained."
      2.0 "For 80%, the rooms looked old."
      2.4 "76% had problems with the shower."
      2.0 "80% found problems with the furniture."
    • 4.4 "Bar is not good."
    • 4.1 "Vibe wasn't good."
      2.6 "74% criticized the unstylish hotel."

    Overall rating

    7.4 Good
    Based on 25 reviews
    • 9.1 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 7.0 "Good amenities."
    • 4.6 "Rooms are not good."
      2.7 "73% complained about the bathroom."

    Overall rating

    7.2 Good
    Based on 57 reviews
    • 9.4 "Terrific location."
    • 9.2 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 8.5 "Breakfast is good."
    • 5.8 "Average comfort."
      5.0 "Beds were acceptable for 50%."
    • 4.5 "Rooms are not good."
      2.5 "75% complained about the bathroom."
    Hotel type
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Professional service"
    "Pleasant hotel grounds"
    data provided by TrustYou

    Recent reviews

    Find reviews that mention
    More

    Photos
    Map

    Map

    Close