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Best Western Priory Hotel

Tollgate, Bury St Edmunds, IP32 6EH, United Kingdom
+44 128 476 6181


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Overall guest ratings

7.5/10 Good
Based on 345 reviews
See all reviews

Review highlights

  • 9.0
  • 8.5
  • 8.2
  • 4.8

Good to know

  • Pleasant hotel grounds


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    BEST WESTERN Priory Hotel in Bury St Edmunds is a rare breed indeed. The welcome is warm and personal and the standards are high, which few can say in the same breath! We never compromise your comfort, and we'll do everything within our professional power to maintain an 'oasis of calm' during your stay! The Garden Restaurant offers service with a smile and dishes with a difference...earning two AA rosettes for our efforts! As an AA three star hotel with an 81% merit score, we're a 'must-visit', and free parking inside our walled grounds makes us a viable option for the business traveler too. Meetings and conferences are enhanced with Wi-Fi throughout the hotel and bedrooms, and we come highly recommended for all special events. Attention to detail and commitment to quality are key to our guests' comfort and well-being...which means we enjoy a reputation as a premier venue in Suffolk and wider East Anglia. Enjoy your stay.

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    • Free Wi-Fi
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Storage available
    • Pets allowed on request. Charges may apply.
    • Terrace/Patio
    • Facilities for disabled guests
    • Free parking
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    Guest reviews

    Overall rating

    7.5 Good
    Based on 345 reviews
    • 9.0 "Terrific location."
    • 8.5 "Breakfast is good."
    • 8.2 "Great service."
    • 7.3 "Good amenities."
    • 5.7 "Average cleanliness."
    • 4.8 "Rooms are not good."
    • 3.3 "Internet is poor."
    • 2.9 "Horrible vibe."
    View all review categories

    Overall rating

    7.6 Good
    Based on 293 reviews
    • 9.2 "Terrific location."
      9.4 "Great parking, according to 94%."
      8.2 "City centre within easy reach, said 82%."
    • 8.4 "Breakfast is good."
    • 8.2 "Great service."
      10.0 "100% found the staff to be very friendly."
      9.6 "96% said the reception staff was great."
    • 7.5 "Good amenities."
      9.7 "97% found the grounds to be nice."
    • 6.0 "Food is average."
    • 5.8 "Average cleanliness."
      6.3 "Only 63% said rooms were clean enough."
    • 5.0 "Rooms are ok."
      6.2 "Beds were acceptable for 62%."
      6.3 "Only 63% said rooms were clean enough."
    • 3.2 "Horrible vibe."
      2.3 "77% criticized the unstylish hotel."
      3.7 "63% didn't like the unstylish hotel."
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    Overall rating

    7.5 Good
    Based on 20 reviews
    • 7.9 "Good service."
    • 4.5 "Rooms are not good."

    Overall rating

    7.1 Good
    Based on 31 reviews
    • 8.5 "Great service."
      10.0 "100% found the staff to be very friendly."
    • 8.4 "Breakfast is good."
    • 7.0 "High comfort."
    • 5.8 "Food is average."
    • 5.0 "Rooms are ok."
      1.9 "81% complained about the bathroom."
    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    Good to know
    "Pleasant hotel grounds"
    data provided by TrustYou

    Recent reviews


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