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Hard Rock Hotel Cancun All Inclusive

Blvd Kukulcan KM 14.5, Hotel Zone, 77500 Cancun, QR, Mexico
+52 998 881 3600


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Overall guest ratings

8.8/10 Excellent
Based on 698 reviews
See all reviews

Review highlights

  • 9.0
  • 8.8
  • 8.5
  • 5.9

Good to know

  • Friendly atmosphere
  • Professional service
  • Friendly service


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    With a stay at Hard Rock Hotel Cancun All Inclusive in Cancun (Avenida Kukulkan), you'll be minutes from Ballenas Beach and close to La Isla Shopping Mall. This 4.5-star resort is within close proximity of Aquaworld and Luxury Avenue Shopping Mall.


    Make yourself at home in one of the 601 air-conditioned rooms featuring private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include phones, as well as laptop-compatible safes and desks.


    Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, an outdoor tennis court, and a fitness center. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).


    This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

    Grab a bite at one of the resort's 6 restaurants, or stay in and take advantage of 24-hour room service. Thirsty? Quench your thirst at one of the 4 bars/lounges or 2 swim-up bars. A complimentary buffet breakfast is included.

    Business, Other Amenities

    Featured amenities include a business center, express check-in, and express check-out. Planning an event in Cancun? This resort has facilities measuring 16408 square feet (1524 square meters), including a conference center. Free valet parking is available onsite.

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    • Parking
    • Fitness centre
    • Free Wi-Fi
    • Facilities for disabled guests
    • ATM on-site
    • Babysitting or child care
    • Business centre
    • Car hire
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 hour front desk
    • Safe
    • Sauna
    • Storage available
    • Childrens programmes
    • Concierge service
    • Child pool
    • No smoking
    • Cable or satellite TV
    • Complimentary breakfast
    • Pets not allowed
    • Free valet parking
    • Wedding services
    • Terrace/Patio
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    Guest reviews

    Overall rating

    8.8 Excellent
    Based on 698 reviews
    • 9.0 "Internet works perfectly."
    • 8.8 "Great service."
    • 8.5 "Breakfast is good."
    • 8.5 "Location is great."
    • 8.2 "Vibe was good."
    • 5.9 "Average amenities."
    • 5.4 "Rooms are ok."
    • 4.0 "Not very comfortable."
    View all review categories

    Overall rating

    8.9 Excellent
    Based on 328 reviews
    • 9.7 "Wonderful beach."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
    • 8.0 "Location is great."
    • 7.8 "Good vibe."
      8.5 "85% enjoyed the friendly atmosphere."
    • 7.5 "High value."
    • 6.6 "Bar is ok."
    • 6.0 "Average amenities."
      5.2 "52% thought the building was acceptable."
    • 5.3 "Rooms are ok."
    • 3.8 "Not very comfortable."
    View all review categories

    Overall rating

    8.5 Excellent
    Based on 369 reviews
    • 8.9 "Great service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
    • 8.4 "Location is great."
    • 8.2 "Vibe was good."
      8.5 "85% enjoyed the friendly atmosphere."
    • 8.0 "Breakfast is good."
    • 7.3 "Tasty food."
    • 6.6 "Average cleanliness."
    • 6.2 "Average amenities."
      5.5 "55% thought the building was acceptable."
    • 5.4 "Rooms are ok."
    • 3.8 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      3.0 "70% thought it was too noisy."
    View all review categories
    Hotel type
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Family Hotel
    Guests think this is a family-friendly hotel.
    Resort Hotel
    Guests say this is a wonderful resort hotel.
    Good to know
    "Friendly atmosphere"
    "Professional service"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

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