Overview

Our website uses cookies for technical, analytical and marketing purposes. Here is more information. If you agree to this, just keep browsing. close

The Ritz-Carlton Cancun

Retorno del Rey #36, Zona Hotelera, 77500 Cancun, QR, Mexico
+52 998 881 0808

£315+

Overall guest ratings

9.2/10 Excellent
Based on 487 reviews

Review highlights

  • 9.6
  • 9.3
  • 8.9
  • 6.5

Good to know

  • Professional service
  • Great shopping
  • Friendly service

Nearby

    show all

    About

    Where the cerulean blue Caribbean Sea meets a cloudless sky, the sun emerges to mark the beginning of another brilliant day at The Ritz-Carlton, Cancun, one of the most elegant luxury hotels nestled along Mexico's alluring Mayan coastline. Our oceanfront hotel boasts a pristine beach that can keep you busy with a wealth of waterfront activities, or content to do nothing at all. Additionally, our luxury Cancun hotel promises dining experiences that are nuanced with the definitive flavors of Mexico, a spa that adapts ancient Mayan therapies with a modern aesthetic, and the whisper of waves that make their way into your accommodations as a soothing wake-up call. Perfect for couples and families alike, The Ritz-Carlton, Cancun offers a dream-like escape to another world, determined to leave you breathless.

    Less show all
    Marriott

    Amenities

    • Parking
    • Fitness centre
    • Facilities for disabled guests
    • Business centre
    • Car hire
    • Child-friendly
    • Concierge service
    • Currency exchange on-site
    • Gift shop
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Hot tub
    • Child pool
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • Coffee shop
    • 24 Hour Front Desk
    • Safe
    • Sauna
    • Babysitting/child care services (surcharge)
    • Internet (surcharge)
    • Pets not allowed
    • Playground
    • Private beach
    • Steam room
    • Storage available
    • Wedding services
    • Outdoor tennis
    • Terrace/Patio
    • Wi-Fi
    Less show all
    Reviews

    Guest reviews

    All reviews

    Overall rating

    9.2 Excellent
    Based on 487 reviews
    • 9.6 "Terrific location."
      9.3 "93% liked the proximity to shopping."
      10.0 "100% enjoyed the restaurants & bars nearby."
      10.0 "100% appreciated the closeness to the beach."
    • 9.3 "World class service."
      9.9 "99% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
      10.0 "Lovely pool/beach service, according to 100%."
      7.0 "70% said the reception staff was great."
      7.1 "Housekeeping was great, according to 71%."
    • 8.9 "Breakfast is good."
    • 8.6 "Food is delicious."
      8.3 "83% loved the menu selection."
    • 8.1 "Rooms are great."
      10.0 "100% thought the view was good."
      7.0 "70% said the beds were comfortable."
      7.8 "78% thought rooms were spacious."
      8.6 "Well-maintained, according to 86%."
    • 6.5 "Vibe was decent."
    • 5.8 "Bar is ok."
    • 4.5 "Value below average."
      2.0 "The price was too high for 80%."
    View all review categories

    Overall rating

    9.2 Excellent
    Based on 326 reviews
    • 9.5 "Terrific location."
      8.9 "89% liked the proximity to shopping."
    • 9.2 "World class service."
      9.7 "97% found the staff to be very friendly."
      8.4 "84% thought the service was very professional."
    • 8.2 "Rooms are great."
    • 8.0 "Comfort level is high."
      8.1 "81% thought it was pleasantly quiet."
    • 6.5 "Average amenities."
      6.3 "63% thought the building was acceptable."
    • 6.3 "Vibe was decent."
    • 4.6 "Value below average."
    View all review categories

    Overall rating

    9.2 Excellent
    Based on 160 reviews
    • 9.7 "Terrific location."
    • 8.9 "Great service."
    • 8.8 "Breakfast is good."
    • 8.7 "Food is delicious."
    • 7.8 "Nice rooms."
    • 6.5 "Vibe was decent."
    • 4.4 "Value below average."
    View all review categories
    Hotel type
    Wellness Hotel
    Guests recommend this as a wellness hotel
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Beach Hotel
    Guests consider it an awesome beach hotel.
    Good to know
    "Professional service"
    "Great shopping"
    "Friendly service"
    data provided by TrustYou

    Recent reviews

    All reviews
    Find reviews that mention:
    great mexican restaurant
    great mexican restaurant
    club level
    ritz carlton
    overlooking both pools
    ocean view king
    little piece
    white sandy
    good and beach
    More

    Photos
    Map

    Map