Awful when I arrive they cancel the reserve
They force you to pay more not the vehicle I reserved , the put in a bigger one and charged more for it by force they and after I took pictures I was moved to another vehicle also not the same category requested then they charged me more at check out again an then a drop of they play and delayed the return took hold you hostage where you either pay. Or loose your flight
I had an extremely disappointing experience with America Car Rental and would not recommend their services to anyone. When we arrived to pick up our car, the vehicle we had reserved—an automatic—was not available. The only option they had was a manual car, which was not what we booked or needed. On top of that, they refused to accept our Canadian insurance, even though it provides coverage internationally. This left us with no choice but to leave a staggering $5,000 USD deposit, which was highly stressful and unnecessary. The worst part of the experience was when we returned the car. Despite bringing it back in perfect condition, we were charged an outrageous $220 for "excess cleaning" because there was some sand inside from our beach trip. This level of charge for something as minor as a little sand is absurd and feels like a blatant money grab. Overall, this was the worst car rental experience I’ve ever had. I will not be using America Car Rental again and strongly advise others to avoid this company. Save yourself the hassle, stress, and unnecessary charges.
They never had a car for us!!!!! We were told to wait from 11(our pick up time) and they were supposedly looking for cars…finally after almost two hours we were told it’s better to go rent from another agency or wait till 3 or later and maybe they will have a car for us.. there maybe about 20 more people waiting and coming from the airport with no cars at all. ITS A SCAM!!!!! We ended up going back to the airport , which was a 15 minute ride since they were off location and not directly at the airport and renting from another company The people who work there were chatting and laughing and the clients were getting angry and mad. Worth experience ever !!!!!!!!!!!
Not the newest cars but it was okay
Good service at the counter but excessive insurance costs for a very poor quality vehicle.
