Cancún SUV Hire

Excellent customer service Jetta was super fuel efficient Interior upholstery could have been cleaned better Overall great

I'm split on this. I rented from the LA Isla location. It was a nightmare. Do not rent from them. I showed up with a reservation for a minivan that I booked two months ago. I expected some tricks due to the reviews. First he told me that they only had their three smallest, cheapest cars available. I told him absolutely not I have three kids in car seats we can't fit in a spark. He tries to sell me on a five seat suv (all for the same price I paid for the van) that he said he might be able to get, but I said no. Then what do you know, he miraculously finds the last minivan they have. Second, he tells me it'll be there in an hour. The cars are kept at the airport and driven over. I come back in an hour. No van. He says they've hit traffic. I check Google maps, no traffic, says it takes 19 minutes. He says come back in 30 minutes. I come back 45 mins later, no car. Says they're still in traffic. Need 30 more. 30 minutes later, no car. I'm wondering if they even have it at this point. After a three hour wait a real minivan is there. Third, the car was not great. Scratches, bubbling paint, dents, etc. I made sure they documented them. The sliding door alarm was faulty and beeped nonstop for six days. The worst part though was the battery died on day 2. I called the two emergency numbers they gave me. Neither one answered. One called back but had no clue what I was talking about. He said he wasn't a mechanic, doesn't work with rental cars, total wrong number. So I walked around asking strangers for help jumping the car and lucked out. I returned the car to the airport location. They were great. Friendly. Efficient. Sympathetic. Professional. I'd recommend renting from them and avoiding LA Isla at all costs.

The advertised price is NOT what you pay. The $25 / day is really $45 per day. This is true with many of the car rental companies in Mexico. Probably to offset the class action suite.

My flight was delayed and they gave my confirmed van rental to somebody else, so I was stuck without a way to get around.

It took hours to make a deal with the hustlers at the airport, riding a shuttle to the pick up location, making another deal and try’s my to stop the extra charges, then waiting another half hour to get a beat up crashed car. We took a LOT of pictures to protect ourselves. The return was faster and smoother and they did not try and force us to pay extra but it is a stressful process and they are all the same. Good luck with renting a car in Mexico.

The $25 per day car is really $55 per day due to false advertising. Avoid renting a car in Mexico.

Thanks to the whole Alamo team for a super smooth rental process. Booked online and called the day before to inform the team of my updated arrival time with no issues. Special thanks to Janin who checked me in and Enrique who checked me out upon return. Muchas gracias!

I ended renting a car at another place, Alamo doubled the price when I arrive to pick it up due to all kinds of insurance

Roxanna who helped me at Alamo Cancun was amazing! I wish I knew about the extra insurance cost. I booked the car through priceline which was $524 CAD and after I added the second lowest insurance the car cost me $1500 CAD. A big expense I didn't expect.

I don't know if it's your site or Alamo's, but the price shown (~400 usd) was too far from what I paid (~700usd) because of the outrageously expensive Personal Liability Insurance. I know it's obligatory, but not saying if it'll cost you 50 or 300 dollars really change how much one is expecting to spend on their vacations. If I knew that the insurance was as expensive as the car rental, I would have travelled by bus...

The pick up was a horrible experience. We were told they didn't have our reservation in the system and then we proceeded to wait 2.5hrs till a care showed up for us. They were completely disorganized and we took a taxi to this hotel for the sole purpose of picking a car from the Budget desk inside the hotel.

Budget reps were not available at airport and luckily Alamo had a vehicle available.

Scam! I reserved my car in USD, once I rented the USD cost was described. When I returned it, they did not allowed me to pay in USD. They processed my payment in pesos at a crazy exchange, from the original price of $350 I was charged 446.34.

Car quality car clean deposits should have been disclosed that if not taken insurance will be charged 2000$ in c card to hold that’s taking huge amounts from the obligo ! I was trying to be fooled by the locals at budget for gas adding when I returned the car and only when I threaten them they didn’t charge me. Make the long story short- won’t rent and won’t reccomend budget for friends any time again. Too bad this is the service the company gives Good luck Neta and Avner Cohen

The manager of the franchise by Cancun airport tried to charge us 3x the agreed amount. We told him where to put it and hitchhiked instead. The most useless bandit I’ve ever seen.

Llegamos a Cancún y no había nadie en la oficina de budget, entonces tuvimos que rentar otro carro en otra empresa y nos fue pésimo con Hertz

No one was there to rent car. Hotel called guy for 2 hours. Also stayed on hold with Budget for 1:40 and no one picked up

All the people from the check in to check out were all friendly and helpful. The car we rented was in perfect condition. Highly recommend!

The extra charges that they add on to what was quoted. Plus they said that they will give a low mileage car but we didn’t get one with low mileage.

Great easy friendly option for our trip in Mexico. Car got us around safely.

Rent a car with everything included or required in Cancun Mexico

Just wow! We prepaid for a car rental, did the research to know to avoid the insurance scams (even took the 30pg credit card coverage printout) and then....they finally agreed but we trying to force a deposit/hold on our credit card , "required in Mexico" of...$12,000USD! Yes, three zeros. We thankfully had a connection to a non scam driver service but there were so many people waiting/trying to find alternatives after cancelling their booked car. No refund, no service, no anything. Just brutal. Also, the locals recommend never renting a car, as the 'police' extortion is escalating (min $100USD payoffs are standard) and the secondary roads are pretty bad.

The service at Europcar Cancun Airport was excellent, they were very attentive and helpful, and the car itself was great . Unfortunately there is no option to purchase insurance ahead of time online, they do not accept personal foreign insurance policies, and insurance is required in Mexico. It is the most expensive insurance I've ever seen anywhere, increasing the week long rental cost from under $100 USD to almost $900 USD! This should be given as a warning when booking online.

Even though I show them the insurance coverage that I had with my credit card. They still wanted to put a 15000 usd deposit for renting the car if I did not take insurance. What a rip off rhey state that the car cost was 15000 so I need to leave the deposit for that amount which is ridicoulous since that car with 15000 kms on it can not possible worth that. They basically force you to buy a 320 insurance which costed more that the actual rental. Also not the first time I see this guys give you the vehicle with no gas when you pick up. Its so annoying and frustarting to gave paid 300 on a "insurance" that my credit card clearly offer.

They wanted to overcharge me as a “hold” It was for an ammount that i didnt have, it was a really bad experience

The worst experience I ever had with a rental agency. They hide charges from you until you reach the location and increase the price by 4 times and also threaten you by saying that we have to hold the deposit of the car value around $15,000 usd. Initially provided a manual car and when I showed my reservation, was provided a automatic car which was so old that had around 90,000 miles on it and scratches all over including the rims. The car did not even had automatic lock/unlock. Had to use the key every time to open the door. The representative Sanchez Villela Pinto Kenneth Alejandro was so gullible and rude. There were cars lying through out the parking lot but he was not willing to exchange the car with all the issues. One of the customers left the place denying the rental because of his behavior. He was scrolling through facebook all the time talking to us and was trying to cover the kiosk screen to hide the options from us. Never ever going to the rental agency again and would suggest to stay away from it.

The worst company to deal with. Not only did the double charge me, but almost a week after I have dropped off the car, I still don’t have my deposit or the amount they double charged me back. Emails are never replied, during calls they tell me to email. Do not recommend going with this company.

This was an awful experience that resulted in an additional $700 purchase on site for insurance which, we already had. They tried to argue with us at drop off that the photo we’d taken of the gas tank reading as near empty was photoshopped. This is after someone at pickup had put the note on our file stating they confirmed the tank was near empty. The fact that they require $10,000 USD to be charged (not just a credit card hold but, they actually charge $10,000 and then they will refund you “later”) without any physical contract to leave with OR any review of the vehicle prior to pick up.

We cancel the rent because at Europcar airport Cancún They try to scam us arguing we have to pay $60 dlls/day in assurance and $4000 dlls deposit to have the car. I check the prices in internet and it’s was $33dlls/day and $200 deposit. I ask to the lady way à so big difference and she say is because you take the car true a discount site. I say a want the normal price and she say no if I want the car I hade to pay to big price I cancel and left They ruins my first day of vacation. Now I will love to have my money back. But it’s seem is going to be difficult

The car was horrible (dirty and the key was broken and taped together). They made me purchase insurance even after showing proof of my own insurance that covered me in rental cars.

This was by far the worst car renting experience in my lifetime. It took us an hour to find the airport-to-rental shuttle because there was none. Some guy was hiding in shade with a t-shirt for one car company, while we rented from the other, while turns out they were the same company. Once we found him, he called the shuttle, and eventually the shuttle arrived. When we finally got to the rental office, they charged us another $450 USD for "mandatory insurance", and another $900 USD as a "mandatory deposit." They wouldn't release the car to us otherwise. That was on top of $250 that I paid to Kayak. It then took an hour to have them bring us the car. We arrived to Cancun at 2pm, and we were finally able to drive off the lot at 5:30pm. That's two and half hours to rent a car in 90F heat, with two young kids. That's insane. But the best part was the car, and the car was a junker! When you get a small car in US, you get something small but nice. The car we got here was all scratched up, dented, had rubber bits peeling off, had a missing wiper, and no windshield fluid. The biggest problem was the transmission. At slow speeds, or on hills, the transmission simply disengaged! The car would just stop in the middle of the road, and required going back to neutral and back to Drive in order to reactivate. All in all, I'd rent this 0 stars experience. It was awful.

Hidden fees! Bad customer service

Total scam! They draw you in with low rates and once you come and pick it up charge you over $609 for collision insurance even if your policy covers! Very dishonest company! Would not recommend to anyone!!

Fair Warning: Avoid this company! When I showed up, they refused to rent the car to me unless I produced a written copy of my insurance or purchased a $700 insurance policy from them. I had already purchased insurance from an independent company, but there was never any notification that I needed to bring proof in a certified paper document. When I asserted that my Citbank credit card also provided rental car insurance as a backup, they refused that as well. My $200 booking turned into a $900 booking, and I was stuck paying for it because I was now off-airport at their site and had no easy way to get back to the airport to rent something else. This was a scam if ever I saw one.

This company clearly operates with predatory practices. Located about 5 miles from the airport, we had to wait for an hour for a pick-up. Once there, they required us to accept an over $600 charge for liability insurance, even though we understood that companies there must carry their own insurance and additional is not required. They would not let us rent without it. I strongly urge you to remove this predatory company from your list, Thank you.

We were hit with a choice between putting a $16,000 deposit on our credit card to waive insurance, or buying insurance that cost much more than the car rental itself. A nasty surprise at the end of a long, tiring travel day. There should be a warning about this at the time of booking! Everything else was fine about the car.

I bought insurance for the vehicle I rented from the rental company. I accidentally backed into a pole and the car sustained a small dent. The company did not honor the insurance and made me pay out of pocket for the damages. The reason they gave me for not honoring the insurance I purchased is that I didn’t call the company when the accident happened. It is a complete scam and should be investigated. I plan to contact the company and Kayak to try to get my money back. It’s outrageous! Do NOT RENT FROM THIS COMPANY!

Didn't even end up renting with them because I got to the airport and they were nowhere to be found.

They do not provide complete information about cost of rental and required documentation needed. The car had many dents and scratches. The "Check Engine" lamp was lighted and I was told just ignore it, Air conditioning system died on my return to the airport.

You rent a car online and once you are there they want to charge you 5x more for all kinds of excuses. Do not recommend.

They sold the car before we got there, so the reservation was pointless. The customs took 1.5 hours which they claimed caused them to believe we didn't want the car. We had to walk the line and pay twice as much for a car.

Convenient and decent price (though not cheap) from a reputable brand. People at site are helpful. Oscar was good. Word of caution: check your vehicle VERY carefully for damage before accepting the car and take pictures. They may claim you damaged the car and try to withhold your deposit if they think you damaged the car.

price indicated by kayak/national 1290,87€ is completely wrong / misleading as it does not include the minimum MANDATORY insurance !!! (+/- 400€, only covering third party responsibility !!!) in total I paid 1795€ (+40%) without any proper insurance. for a "full" insurance, they requested another +/- 850€ that I was not willing to pay This is "organized theft" as when your are at the National rental office, 10 minutes in shuttle away from the Cancun Airport, you have no choice anymore... I fully understand that options are not included in the price quoted online but not the mandatory insurance. I will use other providers in the future.

They cancelled 2 days before i was to arrive..... thus making my new reservation a lot more money (last minute).

It felt like they scammed me with a rental that went from $124CAD to $376. I only included liability insurance and 2 carseats for 2 days what I was quoted ahead of time by Dollar, $238 plus $60 total for the seats. But they don't tell you on the website that there is a 29.5% fees added to that(I assumed maybe 10%), the car seats were out of date, and we never got the car we wanted. We got a beat up Suzuki instead of a Jeep. The problem is after a long flight with 2 small kids and a 2 hr line up at the rental, you'll sign anything to get going.

The price shown when I made the reservation wasn't the one I had once I got there. They charged me a "mandatory" insurance although I already had one with my credit card. It doubled the original price. I won't come back anymore, really poor experience. Also, it was impossible to find the counter, there was no one there at first. Hopefully a lady helped me and said that Hertz and Dollar are basically the same.

Price quotes was3x due to full coverage law

Honestly, I didn't know renting an SUV would cost about 1200 upfront 400 would come back to me but I didn't account for that cost so we went with the full-size car for 500 with 150 coming back all this to say read your rental agreement it doesn't say anything about insurance which feels like a rip-off but you must have it so when your planning just account for this charge to be $90/$75/$55

Be careful with renting from Dollar/Hertz, they tried to charge me for unnecessary fees, taxes and insurance, the price doubled from the reserved agreed up amount. At that point it was cheaper to get taxis so we walked away.

The guy that rented the car was the super cool. He was fast and friendly. The new facility is great!

Paid $618.85 ahead of time to reserve my small sedan from Cancun Airport. When I arrived at pickup I waited for over an hour to be helped. After I got the car I was told by the Hertz Agent that I needed to purchase car insurance which cost $879.33 alone. How does insurance cost more than the car itself, and how do you not disclose the true cost when booking? My initial booking of $618.85 ended up costing me $1,498.18 for 6 days of use. Absurd.

Hertz over booked and there was no car for me. I left without a rental and had to change my travel plans.

Arrived and my reservation had been cancelled. No other cars available. Never again.

When we checked in to pick up our car, they never told us they did not have a full size car available for us. Instead of upgrading us or informing us, we waited for about 30 minutes for our car to show up then told us after we asked about it that they didn’t have it. They still didn’t upgrade us at this point. Eventually a full size car pulled in, still wet from being washed and only a half tank of gas. The insurance also doubles the rental price.

I booked a car online for $130 then got hit with another $100 for insurance. They should have included the insurance in the online booking price since it is mandatory.

Hi, Haven’t a car at the airport. The price has more than doubled, it was a joke. We took a taxi and we pass by the agency of our hotel to rent a car for our journey. I sent email about my angriness and for the cancellation but haven t received any follow up, so client service was not good. If any payment is requested I will block it. thanks Kr Mathieu

Made a reservation 30dec morning for $286 from 30dec to 2jan for a budget car. When I came they increase my price to ~$500 + 800$ deposit. I tried to send a message to company - no results, just lost 2 hours of my short vacations. ACE works thru MEX rental company in Cancun airport. Never ever will book with them again. Go out and find a car from small local car rental office for $350 for 4 days.

They charge you more money at the counter so you end up paying more than great reputable companies with much better cars. Terrible service. Stayed in Line for pick up for an hour. I will never use this company again!

Charging people for false accusations is disgusting and this car company should be fined.... terrible terrible terrible. Never again am I ever renting from here......!!!

they tried to charge me twice the money I booked for. As I didn't accept I left without a car.

Ace as far as I could see didn’t exist. No rep at airport. No answer on phone number given. Got Harassed by everyone outside cancun airport. Quite a scary experience. Complete con. Had to use a different company 0/10

If you do not prepay your reservation, it will not be held. Don't expect anything to be available when you show up.

The $120 price was a lie. They try to say you need Mexican insurance which the lowest was $375 with $1000 hood on your card. And that your credit card insurance can’t be used. I was there for 3hrs then I left and went back to the airport. I got help from an enterprise representative that was just walking around. Never again will I be using this service.

wanted a $12k hold on credit card. didn’t go with them

They tell you one price online and then when you go to pick up the car, they try to scam you for four times the quoted price. They claim quoted price doesn’t include insurance. If you offer to use your own insurance thru your credit card they ask you for a deposit in the full value of the car. It’s all just a rip off. Just be straight forward FoX!

I feel robbed because the price changed for 72 dollars online to 179$ ate the station Scam scam scam

When I got to the airport they didn’t have a car for me I didn’t pay the full amount of the rental agreement but I could make a new reservation but with the new rates which was 3 times the original price

We were desperately searching for a rental car last-minute in Cancun, as our previous rental car company cancelled our reservation and couldn’t give us a car after our flight was delayed by 9 hours. Stumbled upon Fox/Europcar and had a wonderful experience. Luis spoke perfect English and was super patient, helpful, thorough, friendly and kind, and had a car available for us almost immediately. Although we paid more than we originally planned after factoring in insurance, working with Luis and Fox/Europcar was worth it.

The company shouldn’t be in business, they are in the wrong business they are scammers

Beware additional fees at car rental locations

They cancelled the reservation the night before. Then they wanted 700.00 more foe a different car. This really screwed me over.

They are scammers! Stay off that company. They try to trick customers to pay $$$$ of money. After negotiating i achieved to get a fair price wich was 25% of the price they wanted at first time! I saw how other customers did not have that knowledge and payed way to much. The employees are careless and teached to pull money out of customers pockets. On return I was missing about 3 Liters of gasoline in the tank to be half full (as I picked up) and they charged me a full tank! (35 USD) I refused to pay and wanted to fill up the missing 3Liters myself at the gas station which was 30meters away right next to the return place. But they would not let me because they already closed the contract?!? How is that related? The key and car was still right next to me but he said he will reduce the charge from my deposit even if I go now to fill up the missing gasoline… thats so sad. They ruin tourist vacation and travel experience in mexico although the country itself has so much to offer in nature. Bottom lining I consider them as Criminals, I wish someone could do something to charge them or shut the company down. My money is gone now, so as much more from other tourists.