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Check-in is very long.
I liked the furniture and the bathroom Electronic key was not working.
There are only two reception desks and the reception area is too small
new and luxury Value for money not acceptable, quality of food and beverage are not original and maybe not suitable for the region… average use of laundry in cold and hot countries are varies as such use of laundry & dry clean is far more due to hot weather and price of laundry are expensive comparing to the consumptions
the view. nothing
very comfortable .. nothing ..
relaxing environment, easy check in and check out, helpful friendly staff no hair salon, taste of food not highest quality
it is comfortable and luxury too it is value so much per a day
room cleanliness, I checked early ( about 11am ) , went out at 4:00,before leaving I asked to make up the room, when I came back at about 11pm, the room was the same, no one did any cleaning ( tea pot and cup was still thier and the dirty towels and no turndonwn service!
the friendliness of the staff and the location on the sea side . i did not get the news paper i requested .
very clean,lobby designe,indoor and outdoor pool ,all other sports facilitis and fantastic sea view no clear restriction about smoking
Hotel was really nice. Frindly staff. The swimming pool was out of service. Poor hopitality just small dish of fruit
very nice view in balcony. goood stuff chattel of room is Old.Too expensive order in mini bar.Sanitation smell in garage.
Sea View Old Luxury
Location is great as it is in the upscale northern part of Jeddah. Price of the resturants are high compaered to quality and taste.
Bad Yes I book the hotel by booking.com and when I enter the hotel the reception person told me that I cancel the reservation but I don't do that and I check my e-mail if somebody hack my e-mail and send cancellation there is no e-mail send from my e-mail account thats mean the the hotel person is lying I don't now why
The Sea View Was Nice and The Lobby Is Beautiful, Also The Restaurant Located in the Highest Floor is Nice and the View from up there is Lovely They didn't make any special welcoming about my wedding anniversary, not even a flower or a candle. And Booking.com wasn't clear about the type of room because when I made the reservation I thought I booked the Executive room and when I arrived at the hotel I was surprised i was given a normal room. Next time if I needed to stay in the Hilton I'll make the booking from their website directly
Other than the location, this is by far the worst hotel in Jeddah. Valet is never there when you need them. The same is true for bell men. The reception staff is extremely unprofessional. The furniture seems to be at least 15 years old. The rooms smell horrible. overall, if you're coming to Jeddah and can't find a reservation in the Rosewood or Sheraton or the Sofitel, you're better off delaying or canceling your trip. JUST DON'T STAY AT THE HILTON!
Cleanness, Comfort, and Sea view. Price, because I know that I paid more than what others did for the same days.
The smiley faces all around , excellent hospitality The food is not so good
I like it because it is close to the airport, and that was the purpose of staying there. Also, I like the shopping mall which is connected to it. The area of the hotel lobby is a small, and it will be much better if it was big.
good service< being attached with redsea mall nothing
the location of the hotel is excllent for family especilly if you busy with other business no swimming pool
The fact that it is inside the shopping mall is a plus for shopping and finding somewhere to have a meal. The AC units of the Shopping mall are indeed quite noisy.
Location is very good, parking .. honestly, the hotel is very old .. it's really need a renewal.. furniture and curtains are dusty and not clean , dry cleaner told me it takes them a minimum of 1 hr just to iron a pant !!
Please write at least 15 words
i stayed in the new refurnished room it was very comfortable and clean. they dont have a valet parking and the parking is so far from the hotel.
Attention to the provision of television channels.
the location is very close to my client, easy access. no, except that the cost of the room is not justifiable
Service very friendly, courteous, food very nice (although Italian restaurant not open for lunch) Location pretty good, away from main road, not too far from Cornice. Scribble on walls, toilet not functioning properly, no private beach despite it being advertised that it would (one of the main reasons we chose this hotel!) Unreliable shuttle service (despite being advertised that it would) No swimming facilities for females.
Room is spacious, Big bathroom, comfortable sofas and mattress, clean linen, hospitable friendly staff The internet service was weak and expensive.
Standard, Cleanliness and Services. Restriction of being in the coffee on the sea without the family for hotel gusts is a big mistake decision that needs to be immediately changed, gusts have the right to be in all of the hotel facilities any time without any conditioning.
The quality of the service , the clean room and the food nothing
I loved the location and the designing of it i did not like the services and the staff was not trained enough.
Good size rooms with tea & coffee facilities The pool was closed due to maintenance and no mention of this when booking, checking in ..discovered when entering pool area. Internet not free.
The location was good,although there was a lot of construction the staff were not professional and were not cooperative.Whatever I asked for was not available,or chaeged extra for no reason
the breakfast!! the light of the room is very low
comfortable room/clean you should charge for internet service, internet is free every where and cheap
Staff of hotel was very helpfull No
the hotel service is excellent it is nearby nice area & near the seathe rooms are comfortable but my husband consider the fee is expensive while i was dinning last night i found hai in the salad & in the oranges at alyasameen resturant also the lifeguard this morning in the pool was harsh with the kids & was not prepared to swim if there is problem he was in full clothes & boot
My stay was short, only for one night, but everything was good, service and welcoming faces, and the room was comftable and clean. Thanks
Nice hotel, comfortable
Gentle staff, free internet access, nice furnished room In the restaurant only dinner buffet available.
very nice hotel
I liked the service and the price That it was noisy and you can hear the next rooms people talking and laughing !!
clean Food prices
-The decoration inside the hotel was excellent and nice. There is not variety of restaurants ,only two are there .
Bed was so comfrable , clean and moderen designed room , staff were friendly and helpfull , quick service - noise from construction in the hotel especially rooms at the 1st floors and at the front - pool and spa were under maintainace used the intercontinatal spa near by instead with a walk of 10 minutes!- additional service charge 15% to be added to the price
the bed no
Room no wi-fi internet at room and hotel
nothing it was a very bad experince everything, I was locked out 3 times and didnt even get a simple sorry. food was very expencive compairing to the value.
we waited for half an hour to do chech in and even on cup of water was not offered to us while we are waiting. we request non-smoking room but our room had a very bad smoking smell. room was full of dust. this hotel doesnt deserve more than 3 stars.
location is good i booked non smoking room but they gave me a regular one. i had to wait for more than 15min. to have my luggage picked up from my car as no one was there . no shampoo in the WC!
the service was excellent, the room is quiet big enough and the bed is really comfortable.
Everything is perfect, welcoming, dealing, answer questions Maintenance in the restaurant.
I liked the location of the hotel which is near to a vear nice dinning places in altahlia street. The hotel is old , and a renovation would make it bitter.
rooms were comfort, the staff showed flexibility when I wanted to extend one day & they were able to accomodate my request. Many thanks for that. more than once I had to go down to the reception since the card could not open the room and they have to re-program it.
location cleanliness not so good
none! The hotel is very old, it seems like they never changed their furniture! Its completely different than the photos. I believe it does not deserve a 4 star ranking and its so expensive for what they provide. The worst thing was that they did not recognize the on line booking at the beginning.
The hotel is old, they have small old TV, they charge my master card but they don't have the invoice,
Location, location, location Staff is efficient but not affective. Should do more in time management.
it is nere to the shopping aere and the food was good bofea. About the Hotel they have charred me aster money for Efter while oared paid it for breakfast .
not much to like about this hotel. Just fighted for a good discount due to no internet at my room and problems with it in the lobby as well. swimmimg pool and surrounding below any expectations , no internet access and they blame Booking.com for not updating info
Leaving was the best thing. However, the staff were quite friendly and were honestly trying to be professional, but we got the distinct impression they were given very little to work with. The sea views were OK-ish - as long as you kept the windows firmly shut! The price - even for a 'suite' - was absurd for a stay in such a shoddy establishment, especially as breakfast was SR67 pp extra. The decor, Sybil Fawlty would have instantly rejected as way too naff. The rooms were bordering on filthy, with bath/shower facilities more like a 2-star, carpets that had evidentlyly witnessed the reign of at least three Saudi kings, and tatty curtains which reminded us of cheap student bedsits. The claimed WiFi in the rooms was too weak to be picked up by my (new & fairly powerful) laptop, and the AC, while theoretically user-adjustable, remained far too cold for comfort. Buffet dinner turned out to be the scant, cold leftovers from Iftar buffet 3 hours earlier. Overall, a dreadful place!
What I like about this hotel is only its location.They had my reservation but they denied that they had it !!!!!!!!!!!It took me &my family more than 45 min. to find a room with direct pay!!!!!!!!Despite my complain to the hotel mgmt.they start throughing lies that they did not get confirmation from booking.com which @ the check out appeared 2 b not true!!!!!!!! Every thing except its location
Private swimming-pool ,Landscape ,Comfort, near the city center no
I enjoyed having a private pool with the villa and being right on the edge of the Red Sea. All the rooms have a sunset view, which is beatiful. The only suggestion is each room should be furnished with a squeegy (wiper) to remove the water from around the pool and in the restroom. But this is a suggestion and not a complaint.
The sea view & the private pool Mosquitos !! & the old furniture
Check in and check out took very long time.
El Waddaha Restaurant is fantastic
i hope next time they put someone at the lugges boy could unerstand english as he took my bag to the wrong room and it took the hotle one hour to find it
Very Clean Breakfast
The comfort of the room, bed, calm atmosphere, easy parking Expensive breakfast
The only thing that i enjoyed during my one day stay is the free internet acess. The is standard of the cleaning and freshness of the hotel is very poor.I thing all the carpet in the hotel needs to be changed because its too dirty to yhe extend that it is smelly & sticky!!! am sorry to say that but you asked me about my opinion.The toilets and the towel needs more professional cleaning to be more fresh and your bed sheets and covers as well.
quietness Small parking area
Possible to relax in a nice swimming pool area Hotel a little bit old but with interesting price.
food was great and the location . service . very bad . response is slow . and no one answers the phone at the front desk
Everything was perfect as I felt home.
The staff was very friendly and helpful
The club launch was fair, yet, it needs improvement. The maintenance was poor, I asked them to fix the shower, and the Jacuzzi, I gave them two chances 3 hours and 4 hours out of the room, but they didn’t fix it, and after I complained they sent their man while I was using the room and bathroom.! So nothing was done.
the design and the location on the seaside close to shops and cafes
The hotel is relatively expensive comparing with its facilities and building. There was no free access to enternet.The view from my room was not good as it shows car parkings.
Private Beach DIrty BUS tub
it was very bad experience with the reception, they werent honest with me and they keep me waiting for a bout three houres to get my room ready!
first of all there are good pleasant stay at this hotel icouldnot find any rel remarks real one nothing