6.0
Hertz was the only company available that had one way rentals that worked for me. There was a mixup when I picked up the vehicle, which took time to resolve,Reviewed 22 May 2026
review from![kayak]()
2.0
3 hour delay getting the car despite a reservation and checking in online. Ridiculous overbooking which is entirely the fault of Hertz. Terrible customer service trying to return the car (missed drop off window because of previous delay). Inconsistent information about return location and processes.Reviewed 15 Apr 2026
review from![kayak]()
2.0
i tried to cancel, went back n forth, voicemail was full, and then ended getting charged for the rental.Reviewed 20 Apr 2025
review from![kayak]()
10.0
nothing, I just rented a car a bit to small for me.Reviewed 17 Feb 2025
review from![kayak]()
4.0
I hated. I ended up paying 4 times more than what was advertised. Also the Hertz attendant was not helpful when answering my questions.Reviewed 9 Jan 2025
review from![kayak]()
2.0
Hertz scammed me – I selected a date on the website, they booked me for a different one, and didn't allow me to change or cancel the trip they wrongly scheduled. I ended up having to book another one with a different company at the airport.Reviewed 3 May 2024
review from![kayak]()
4.0
The drop-off was fine. The Pick Up was extremely disappointing. We arrived at Reagan National and went to pick up our Hertz rental car. Once at the counter the representative (she was very professional) informed me there would be a 90 minute wait time to get our car. I explained to her that we arrived "on time" and also spoke to her manager - explaining that we flew in that morning because our daughter in law was having her baby that same morning and could they please see if these special circumstances would help facilitate our getting a car - they were both very polite but flatly said no, they could and would not. We had to wait.. So...After 45 minutes I spoke to the people who provided the keys to your customers at the Hertz pick up spot and explained our dilemma. They were quite empathetic and helped us immediately in obtaining a car after that. I feel your team at the counter could have tried harder to help us out when I explained our dilemma. Again they were very professional, just unwilling to be of assistance when we had to get to the hospital ASAP. The bottom line to Hertz is... Will we use Hertz again when we return to the DC area next month? Probably not due to the experience we just had.Reviewed 1 Feb 2024
review from![kayak]()
8.0
buen precio, servicio mediocre por el personal que hace entrega del vehículo. excelente ejecución en la recepción del vehículo al momento de finalizar la renta.Reviewed 6 Jan 2022
review from![kayak]()
8.0
I love hertzReviewed 25 Dec 2021
review from![kayak]()
2.0
They didn’t allow debit cards for one way rental.Reviewed 21 Dec 2021
review from![kayak]()
10.0
Very organized pick-up and return process!Reviewed 19 Dec 2021
review from![kayak]()
2.0
Very bad service by manager.Reviewed 19 Dec 2021
review from![kayak]()