Pros: We have dropped cars off here before and have always found the staff very friendly.
We have never felt that they are trying to find something wrong with the car to get extra money, something we have experienced with other car hire companies.
26 Apr 2016
Pros: Was great.
3 Aug 2016
Pros: Very pleasant people working, even though some lady was screaming at them. Easy and fast service!
20 Oct 2015
Cons: I reserved a Lincoln MKZ and ended up with a Lincoln MKT which is smaller than what I needed. Customers should get what they pay for, not what you guys have available. It's very frustrating because I rented that car for a specific reason and had to alter my plans to accommodate what you gave me instead of what I reserved.
16 Nov 2015
Very friendly staff
Pros: Awesome guys. Easy process in dropoff.
30 May 2016
Pros: Super helpful staff, easy drop off!
Cons: All great!
13 Aug 2016
Pros: Personel were nice.
Cons: It took us about 30 minutes to find a gas station near the Avis office. It wash rush hour with traffic, one way roads and 'no u turn' signs. I wish at least there was some information about the closest working gas station for people who are new in ny.
21 Aug 2016
Very satisfied overall - perhaps more of a heads-u
Cons: Not a huge issue, but there was a long line-up for pick-up on a Saturday morning (9:00 am) pick-up. Perhaps some sort of early warning via email might enable customers to plan better. Otherwise, excellent car experience, no price surprises.
Pros: Not much. Rate was cheap, especially for a one way rental but I figure I was doing them a favor getting the car from city center to the airport.
Cons: Reserved a compact and got a Ford Mustang. Not small and yet not easy to get two suitcases into. And the car rides incredibly rough.
And I drove it 25 miles but had to put 3 gallons of gas into it to fill it before return. Either tank was not full when I picked it up or the car gets 8 mpg.
20 Apr 2016
Pros: the lady at tne budget office, she was great
3 May 2016
Cons: There were no cars when I went to pick my car up and there was no timeline as to when cars would be made available-- despite having made a reservation in advance. The woman at the desk was unhelpful and I ended up waiting for two hours past my reservation time for a car.
1 Jun 2016
Waited 40 minutes for car
Pros: Drop off was painless
Cons: I waited 40 minutes for my car, despite the fact that I had an appointment. One person in line in front of me took 10 minutes - no problem. Then another half hour with no explanation. Repeated requests for the car had no effect. I'll never use Budget again.
8 Jun 2016
Pros: The car was very nice.
Cons: We arrived at 11:15 am to pick up my rental, which was booked for noon. Without saying anything, the representative printed out the contract for me to sign, which showed $392 as the price. The price I booked was $215 for a 24-hour rental. I asked why it was so much, and she said "You're early, so you went over the 24 hours." This is ridiculous, as I hadn't done anything yet. I said I would have happily waited until noon--just 45 minutes--to take the car had she notified me that it would cost an additional $150 for an extra hour of the rental. She actually didn't speak at all while she was processing the rental. We just stood there waiting for her to tell us what to do. Terrible customer service.
She did, finally, tell us that if we arrived the following day by 11:16 am then we would not be charged. We arrived at 10:30 to be safe, and were assured that we would not incur additional hourly charges.
2 Jul 2016
total rip off . unpleasant staff at pick up. un he
Cons: Went to pick up van i rented on line for one way trip bringing household items to new home in Florida. arranged on-line for a panel van reservation made no problem.
arrived to pick up van and only passanger vans avail, rude obnaxious stall told me they dont rent panel vans for one way and told to walk to another location in brooklyn or manhattan.they would NOT call other locations ,aid they didnt have a phone to call "outside" no one offered to use their phone. asked them to check "online" for me and they said they dont have internet access.
i asked for manager.no manager and no call as promised.
I wil NEVER NEVER NEVER EVER USE THEM AGAIN .
i AM TELLING EVERYONE TO AVOID THEM
11 Jul 2016
Cons: i did not rent any car there that day.
i reserved a compact car, but when i arrived, the maneger said they do NOT have cars except a Ford explore. and there were three families waiting cars there. they treated customers and messed our plan.
25 Jul 2016
Unfriendly desk staff
Pros: Car was clean, ran well
Cons: The staff at this location when I picked up the car was super uncommunicative and unfriendly. Didn't explain charges.
Also if you don't refill the car all the way, it's $10 per gallon for them to refill it, which is highway robbery
7 Aug 2016
Poor customer service
Pros: The car itself was great, very clean, comfortable, and new.
Cons: The service was appalling. I went to the Budget at 333 Adams St in Brooklyn, and there was one guy in training helping about 5 customers. He was distracted with the phones and fax, so it took ages to get the car. Then, knowing I was stuck in traffic and wouldn't be able to return the car on time, I tried calling to extend my rental and got automated messages throughout, no real person, no ability to ask the cost of extending a rental. When I finally got through to a receptionist she was unhelpful in providing me with alternatives, and I ended up getting charged for an entire additional day because I had to return the car an hour after the location closed due to traffic. Very disappointing experience overall.
8 Aug 2016
Poor service for the price
Pros: Car was comfortable
Cons: * It was a 30 minute wait to get my car when I walked in the office. For someone who was trying to get out of town on a Friday, that 30 minute wait added precious time to my Friday travel time.
* The front office was not air conditioned leaving everyone in it a sweaty mess.
* I asked if a EZPass would be included with the car and was told "maybe but maybe not". Turned out there wasn't one. I paid the price for that as I waited for 20 minutes at a toll booth on Sunday to pay cash for a toll.
* When I returned the car, there were 5 employees organizing the fleet at the return area, but none of them were able to help me. All of them were searching the other cars for an EZPass. I waited alongside my car for 5-10 minutes until one of them came over to help.
* No one at the return area had a pen to take down the mileage of my car. Instead, they asked me to take a picture of the dashboard with my phone and bring that up to the front desk as proof of the mileage.
The car itself was nice and comfortable. Both the customer service both picking up and dropping off the car left a lot to be desired, especially for the price that I paid.
HAD A RESERVATION; ARRIVED AND HERTZ HAD NO CARS (
Cons: We made a reservation. Went to pick up the car and they had no cars. At least 20 other people were there with reservations as well and yet found themselves in the same boat. It was a holiday weekend and not getting a car ruined ours. Plus we paid in advance for the Kayak insurance which was pointless because we never even got a car.
8 Nov 2015
Pros: My drop off took all of two minutes. Simple process, friendly service.
6 Jan 2016
Pros: Pleasant employees. Convenient pickup location.
Cons: This was a personal rental with a personal credit card, but it was added to my separate business account, which must have been a result of matching on drivers license alone. I sent an email about this but am still waiting to hear back.
The car needed an alignment and new brake pads.
26 Jan 2016
Pros: Same as above
3 Jul 2016
Pros: Service during pick and return very fast. Associates very knowledgeable about questions you may have.
31 Jul 2016
expected better from a company like hertz
Pros: that my future rentals will not be with hertz
Cons: customer service.
getting the smaller car size than i have reserved.
being told to go to the airport to exchange it only to be told that they cant change a car being that i picked it up at another location.
10 Aug 2016
Pros: Car was up-graded at pick-up, Service was excellent when my itinerary had to be adjusted due to changes to my meeting schedules. Drop-off was instantaneous.