Recent reviews
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2.0
Pros: I was not able to get a car because I was told I got there late. But the reservation was paid in advance. Then, they try to get me in a more expensive car.
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2.0
Terrible
Cons: Worst customer service i have ever received. Associates were rude, unwilling to cooperate, and disrespectful. I will never be using this company or this location again.
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3.6
Worst office
Cons: I have now been in this Hertz office three times. This is the slowest most unhelpful rental car office I've ever been in. It is busy, but mostly because it backs up with only two very slow people working there. Very frustrating dealing with the people in this office. Don't even try to call, you'll get put on indefinite hold or they won't answer at all.
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6.8
Good and Bad
Pros: Good daily rate, clean cars, easy drop off.
Cons: This place is very busy. Expect a few people in front of you, don't expect the phones to be answered, and don't expect to get the car you reserved. Specifically asked when I picked the car up if I could extend my rental if my car wasn't ready at the shop. They said yes, as long as it was within 12 hours. I called 24 hours beforehand and they wanted to charge me a fee for changing my reservation! I was very put off that this fee wasn't mentioned when I asked about this specific situation. Also, felt very pressured to buy their insurance, which I didn't appreciate. Said multiple times I was covered both by my regular insurance as well as my credit card, but they kept asking about it.
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8.0
fine rental
Pros: Service, and vehicle was fine.
Cons: having to just drop off when the place was closed. would have preferred to switch to debit card, but no one was there, so left payment on credit card.
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10.0
Awesome experience!
Pros: Everything went smoothly! No pushing for car category upgrade, insurance coverage upgrade, etc... Right to the point and super fast! I would highly recommend Hertz at College Station!
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6.8
car quality was not good
Pros: a warning light went on and off twice whIle i was driving, the ignition struggled to turn once, and there was no cruise control. I understand it's a small car, but it wasn't comfortable to drive.
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6.8
Good and Bad
Pros: Good daily rate, clean cars, easy drop off.
Cons: This place is very busy. Expect a few people in front of you, don't expect the phones to be answered, and don't expect to get the car you reserved. Specifically asked when I picked the car up if I could extend my rental if my car wasn't ready at the shop. They said yes, as long as it was within 12 hours. I called 24 hours beforehand and they wanted to charge me a fee for changing my reservation! I was very put off that this fee wasn't mentioned when I asked about this specific situation. Also, felt very pressured to buy their insurance, which I didn't appreciate. Said multiple times I was covered both by my regular insurance as well as my credit card, but they kept asking about it.
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8.0
fine rental
Pros: Service, and vehicle was fine.
Cons: having to just drop off when the place was closed. would have preferred to switch to debit card, but no one was there, so left payment on credit card.
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6.8
car quality was not good
Pros: a warning light went on and off twice whIle i was driving, the ignition struggled to turn once, and there was no cruise control. I understand it's a small car, but it wasn't comfortable to drive.
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2.0
Pros: I was not able to get a car because I was told I got there late. But the reservation was paid in advance. Then, they try to get me in a more expensive car.
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2.0
Terrible
Cons: Worst customer service i have ever received. Associates were rude, unwilling to cooperate, and disrespectful. I will never be using this company or this location again.
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3.6
Worst office
Cons: I have now been in this Hertz office three times. This is the slowest most unhelpful rental car office I've ever been in. It is busy, but mostly because it backs up with only two very slow people working there. Very frustrating dealing with the people in this office. Don't even try to call, you'll get put on indefinite hold or they won't answer at all.
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