Cons: When I did the reservation it was for 47dlls and at the end I paid over 300dls because of the insurance. ..
Plus the car was not available and had to take another one.
14 Sep 2016
Pros: The car was nice and clean
21 Sep 2016
Overpriced insurance packages
Pros: Get a car from a local hotel.
18 Apr 2017
Horrible - Europcar México
Pros: Horrible experience they wouldn't take the insurance from rentacars.com so I had to purchase their insurance originally for $380 then miraculously after 1.5hra fighting them it went to $200 extra only. Also when dropping off the car they tried to charge me because there was no car manual which was never in the car to begin with and for a scratch on the rim, when I went to look at what they wanted to charge me for they were looking at a totally different car. HORRIBLE HORRIBLE EXPERIENCE, I will never use rentalcars.com nor Europcar again.
29 Jun 2017
Good experience but make sure you read the fine print
Pros: Customer service, drop off/pick up experience, clean place
Cons: Insurance coverage for cars is different than the US so read the details before you commit. Insurance coverage is mandatory and comes with a large US dollar deposit. The lower the coverage you select the higher the deposit will be.
8 Aug 2017
This is just a drop off
Pros: Looks like they have more cara
Cons: It's hard to find
10 Aug 2017
Pros: They wanted a $1500 USD Deposit to take the car. We walked out. False advertisement.
Cons: They tried to take our vacation money... nothing compared to renting a car in the states. Never again.
15 Aug 2017
Pros: Overall nice, clean van; excluding one malfunctioning IP light switch which made driving in the night or in the rain (lights on) difficult. Service was personable and friendly.
Cons: My Am Ex covers car rental insurance. I checked. The person attending insisted I pay for 3rd person insurance. I declined. She would only rent me the car if she secured $18,000 on the Am EX. $18k is beyond my limit. She got an extra $130 out of me.
29 Aug 2017
Pros: The employees are very nice, and helpful
I have a broken SUV in the road. They very nice bring me another SUV. Take time but arrived
Cons: The first SUV interior seat looks duty to many spots on the seat.. not clean very well. Plus broken on the road in Mexico? And the second SUV looks ok, but star driving and feel vibrations so alignment and later the light engine come on
2 Jan 2018
Cons: On kayak the vehicle specified a vw golf or similar. A car which was able to fit two suitcases. National offered a Nissan March instead, a car which I was only able to fit one suitcase in it's tiny trunk. I had to cancel cause the car did not provide what kayak offered. Very disappointed
Cons: insurance was more than I paid for the car other than that it was great!
10 Jul 2016
Must have lots of patience
Pros: The car was clean, and the people were friendly.
Cons: They didn't even have a car to rent to us! When they found a temporary solution, they just kept us waiting for 4 hours while they slowly prepared the car. Multiply everything by 3 or 4. If they say it will be ready in 10 minutes, plan on 40, 1 hour = 4 hours, etc. We were eventually on our way, but very frustrated.
5 Feb 2017
Cons: thrifty did not released the rental car unless I purchase a liability insurance policy for the ridiculous price of around $1100 which I think its a complete ripoff
11 Mar 2017
Cons: The insurance price was more than triple than the car
15 May 2017
Cons: hidden liability fees, it's about 17$ per day
7 Jul 2017
Terrible experience !
Cons: Car was not in a good mechanical condition. Everyone seemed to be fine until 3 days after driving the car. The breakes were not working! I considered that to be a major issue; i was afraid I'd be in a higher risk of getter no into an accident. When I called they concluded by saying "We only act when the vehicle has a rally severe damage, and that the breaks not functioning wasn't one of them. They simply told me to take go find a mechaninc and fix it myself with no chance of my getting a different vehicle, and instead they tried persuade me with a pricier vehicle. Never again!
27 Jul 2017
Pros: Got a brand new car and staff was very helpful
Cons: Everything ! Absolutely terrible service! I had problems renting a car twice from you! Will never use this company or recommend it to anyone
22 Feb 2017
Pros: The vehicles comfort and style
Cons: The vehicle wasn't ready upon arrival, the hidden fees, must purchase their insurance .
4 Jun 2017
Pros: the car over all was ok
Cons: the contact was not respected i endinnng paying #3 times mor as was in my reservation
9 Aug 2017
Cons: I didn't like the car at ALL! I didn't get the car I wanted the car seat was worthless and insurance was too high for the car they gave me
30 Sep 2017
Pros: Nothing at all!
Cons: Didn’t like the customer service
Everything was completely horrible!
Waited 2 hours for a shuttle that never showed up.
Tried to call the company and all the number were “out of service”
Finally arrived to the office (thanks to an overpriced taxi) and the office worker said our rental would be another 1,300$ US dollars! Only 100$ would be returned as a deposit.
Everything was simply horrible!
8 Jan 2018
Cons: I would not recommend this place to anyone. My reservation was not validated, even with 3+ month notice. No customer service. No options for lack of vehicle availability!
19 Aug 2017
Worst company in town
Pros: Nothing at all
Cons: I made my reservation from this site for a full size sedan preferably a Optima since that is what the listing said, OPTIMA. A few days after reservation I purchased the insurance through the website since it was a pretty decent deal. Well at my arival apparently a Kia Optima means a small VW Jetta with bunch of scratches and the airbag light on. I showed her the listing and it said Kia Optima or similar full size, welll to them, a Kia Optima is not a full size but a Luxury category which costs waaaay more. The teller did not want to take the insurance I purchased prior but gave me two choices, I either purchase their insurance since for them the insurance I purchased was not a valid insurance or leave a $5,000 dollar deposit in guarantee if something happens to the car they will fix from those $5,000 dlls. Really? My first and my last rental from this company, hands down. P.s. The insurance they charged me was almost $300 dlls. Awesome!!!
Pros: Despite making a reservation, they had no cars available. They did not apologize at all for it, did nothing to help us make other accommodations, and so we were stuck without a car.
17 Jan 2017
Cons: The car that we reserved and had confirmation for was not available upon arriving to pick up. This caused a lot of chaos and nerves as we were left without transportation. How can this happen when you have a confirmed reservation and are counting on having a vehicle? I've never experienced something this horrible and their customer service associates were horrible and didn't care we were left without transportation.
2 Jan 2017
Pros: Made a reservation in advance but they didn't have it when I got there. Took an hour and a half to get a car which is longer than the plane ride to get to Guadalajara. The physical appearance of their facility is very poor, it's dirty, unkept. I was told to wait in a certain area for a van and waited there for 30 minutes. Finally got their facility and they sent me back to the terminal saying that I had to go upstairs. They said they didn't have a car for me. I think they overcharged me but it was Christmas, so what could I do!
3 Jan 2017
Cons: There were no cars for us. We were told that there was a waiting list. Really disappointed.
3 Jan 2017
no cars available
Pros: we could not get a car the website says its available but it was note and were left stranded. I think you should have better communication with the areas renting the cars.
7 Jan 2017
We didn't even get the car.
Cons: We got to the Hertz and they didn't have a car for us. Their excuse was "sometimes people don't return the cars on time, sorry!" And we had to scramble last minute to get a rental elsewhere so we could still go on our trip.
8 Jan 2017
Worst service ever! They overbooked and didnt have
Pros: Nothing. This is the worst experience I have had ever with a car rental
Cons: They didnt respect my reservation! Got there and they overbooked so I didnt get any car! Had to pay twice as much in booking last minute with another company and wasted half day of vacation. The guy at the reception wasnt even nice; he was giving all types of excuses.
Pros: Although Budget may offer a low price, I would strongly recommend using a different rental car agency. Budget has extremely poor customer service, both online and especially in the store. Agents may not always recognize your rental reservation, so consider having a plan b. Overall, I was highly disappoint with my rental and will never use Budget again.
17 Apr 2017
Pros: The person who attend me try to fix the problem. End up getting a car without AC ☹️
Cons: I didn't like this place because when I arrived to pick my car, they told me the they didn't have no cars at all. And I had a reservation already.
19 Apr 2017
Glad we were just dropping off here, because it was hard to communicat
Pros: Quick service
Cons: While I understand we are in Mexico, and I can't speak Spanish, the communication was nonnexustant. Maybe written instructions in English could help them for when renters don't speak Spanish.
7 May 2017
Reservation was not found
Cons: The reservation was not found by the front desk clerk. My fight arrive at 11pm and I was told the central office was close and I was offer other vehicle at a very high rate. I was so disappointed
6 Jan 2018
Cons: they did not have car and tried to upsell me to the car I should have received in the first place. I didn not take the car. Then they wanted me to pay different insirances even though they were told that my credit card covered the insurance.
10 Dec 2016
False Advertising and Unauthorized Charges
Cons: We got an unauthorized USD $120 extra charge. Location opened 50 mins late, representative was impolite and extremely slow, an hour to sort our reservation.
Cons: My flight was scheduled to arrive at 6:30 am. I placed the pick up time for 7:00 am. My flight was delayed by. 40 minutes and my reservation was not there when I went to pick up my car. I was at the counter at 7:30. I was told my reservation was forfeited because I didn't pick it up at 7:00.
23 Feb 2017
Pros: I can tell you that the experience in dollar Gja was poor, but the past experience in Monterrey Dollar was great! I have to return to Mty and hope to get a good service!
Cons: I was suppose to pick up at 8pm...but they told me that they did not know at what time the next day so I just did not return...bad experience in Guadalajara 's office
3 Apr 2017
Make sure you add insurance
Cons: I truly dislike the fact that insurance is not included on the package.
I click on the add on for it and when I got there they wouldn't honor it because it's Through a third party. Racing the rental price to about $300 instead of the $60
5 Jul 2017
Pros: They did not accept your rate it was 4 times the amount.
Pros: There was no shuttle to transport us from the Airport to the rental location, tried calling and no one was available. Arrived at location by taxi and there was no represetative there to assist.
3 Apr 2017
They didn't respect the reservation with you guys
Cons: The service poor, the insurance with kayak reservation was to expensive (about $900.00dollars total) overall I was not happy, also I lost one of the tire cover and I had to pay to Payless cash there $1,300.00pesos because they said insurance didn't cover it.
I was told my rental was one price and charged ano
Cons: I was told my rental would be $27.00 and once I got there I was forced to purchase the Insurance and I had to pay $147.00. I have never been forced to pay for Insurance and I have rented many cars.
2 Apr 2017
Pros: Only thing helping my experience was that it is an American brand. Rest were fine or just good enough. The cars were no clean like in US, lot more body damage and wear tear. Language issue was a major issue. Couldn't understand most of our the conversation. But they all tried hard and on drop off one employee was fluent in English- it was helpful
Cons: Car was not well maintained, damaged and I needed to exchange it and got that the car had to be brought from my original place of rent- 200 miles & 5 hrs of drive away.