8.0
Friendly staffReviewed 6 May 2026
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6.0
Cost was not calculated correctly, I got charged $500 dollars at the end.Reviewed 5 May 2026
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2.0
The wait in line to rent our car was about 90 minutes. Then we waited over 30 minutes outside the building as we were told the car was being cleaned. When the car was finally delivered the interior was not clean, and the car exterior was still wet.Reviewed 4 May 2026
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10.0
Excellent customer service. We had a car which was not washed but the staff and management took care of it very efficiently and was very professional in maintaining the care and customer service expected. MahaloReviewed 3 May 2026
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4.0
The vehicle was filthy inside and out when I picked it up. Plus it had dents/exterior damage. No personnel to do an inspection at time of pickup. Counter agent was terse. Worst car rental experience I have ever had to date.Reviewed 15 Apr 2026
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8.0
It was easy and simple. When you travel and everything gos well it is pleasant. Car was ready for us. Bigger and nicer. I ordered medium SUV, I got full size. We did have lot of space. It was great experienceReviewed 31 Mar 2026
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4.0
I waited for over an hour before my prepaid vehicle appeared for pick up, there was no walk around inspection or any directions given at all...I was suppose to receive a late model Corolla or a Civic but got a beater of a Kia K5 turbo that had over 75+ scratches and blemishes, extremely noisy tires and obviously had very little maintenance (engine compartment was filthy, air filter was absolutely clogged with debris, fluids were low, oil filthy, wondered if it was an employee's vehicle))...had a check engine light come on 3 rd day of rental...returned it and was given a nearly new Nissan Altima with absolutely no issue or discussion...this car that worked out as it should...point is that they knew they were off loading a junker in the first place which compromised a third of a day of my valuable holiday time...there is a not so customer friendly vibe at the Kona Airport Budget Rental that's obvious at the front desk (Skinny blonde agent in particular) and out on the return lot, surly unfriendly lot girls on car return. I won't ever rent a car on Kona from these folks....Budget would do well to do a check up on this very busy operation because this has been going on a long time.....they definitely do not deserve the rental bonanza they have inherited.Reviewed 29 Mar 2026
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10.0
Great. EasyReviewed 29 Mar 2026
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10.0
It was a great experience and a very great priceReviewed 26 Mar 2026
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2.0
I was almost insisted to upgrade the car with cost. There was no choice to avoid upgrade.Reviewed 3 Mar 2026
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2.0
Unfortunately, I experienced several issues with this car. The front tire was running very low and I had to fill it up with air every day of the trip. Second, the check engine light came on and on the last day of the trip the engine lost power while I was on the highway and had to pull over and stop the car. I relayed all of his information when I dropped off the car, but nobody seemed to even care.Reviewed 1 Feb 2026
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4.0
Pick up took 3 rounds before we got picked up. Bus was small and too many customers. It took 2 hours to get from airport to rental place and finally get a car. Long line and not enough workers. Then one left with lots of people still in line. Took way too long for the whole process. When finally processes over 2 hours late the car was not ready. But I did get an upgrade so can’t complain too much.Reviewed 28 Oct 2025
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