Book Avis car rentals at Kona Intl Airport

Reviews

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Excellent

7

Good

1

Okay

3

Mediocre

3

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car was cleancar was dirty

get the carcustomer service

car availablegreat experience

friendly staffpick up and drop

8.0

Pros:Staff was helpfulReviewed 6 Jun 2021

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10.0

Pros:Fast car checkout and genuinely friendly staffReviewed 10 May 2019

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10.0

Pros:Easy to pick up and returnCons:All was goodReviewed 7 Apr 2019

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4.8

I felt cheatedPros:Easy and efficient drop offCons:I paid for insurance when booking through KAYAK and was then told there was no insurance on the car. This was an unpleasant surprise after a flight. Travelling with a baby (after a flight) I didn’t have the luxury of time to go through emails and booking details to find out where the confusion (or dishonesty) was. Turned out I bought separate insurance not linked to Avis and the car through KAYAK. So I ended up paying twice and the overall deal was a lot more expensive than it should have been. The Avis attendant also wouldn’t stop chatting unnecessarily so I couldn’t concentrate on the business of getting the car asap and my family to our accommodation. The car was OK but not clean enough but I guess acceptable for a rental.Reviewed 21 Oct 2018

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2.8

Rates when booked does not match rates when picked upCons:Rates when booked does not match rates when picked upReviewed 16 Oct 2018

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5.6

Be sure to conduct walk aroundPros:The agent was pleasant and we were assigned the correct car. Cost was what we expected.Cons:The agent expected us to do our own car walkaround and record the results on a form attached to the key. There were several marks on the car - we took photos of the car in the rental parking lot to be safe. Be sure you do a walkaround before leaving with the car.Reviewed 21 Aug 2018

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2.0

Disaster!Cons:April 2018: The absolute WORST rental car experience I have experienced. Worst of any retail/service experience, for that matter. Over 1 hour in line to get to the counter, only to be given my paperwork and then told to wait outside for another 45 minutes for the car! Management has created a culture of not caring about the customer, and it shows. Staff are surly, slow and uncaring. Exception: Phillip who took pity and went to get our car despite it not being his job. Do not subsidize this failed business and it’s incompetent management.Reviewed 21 Apr 2018

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2.0

Worst customer service, disgusting carPros:Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiCons:Nothing, this was one of the least value for $ I’ve ever experienced. The car was dirty crashed and old and the customer service woman at the counter was unbelievably rude upon check in, don’t start your vacation off with this terrible branch in HawaiiReviewed 9 Apr 2018

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10.0

Pros:In and out great customer service, will be back next year and do it againReviewed 23 Apr 2017

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8.0

RatesCons:I had a flight delay in Seattle on 1/29 and contacted Avis to advise that I would not arrive until the 30th. They would not extend my pick up date and I had to create a new reservation at a higher rate. What had been an ok rate, I now had to pay more. The rental process, the car, etc. was very good. I'm just disappointed in the rate change due to an airline snafu.Reviewed 3 Mar 2017

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10.0

Pros:Staff was friendly, car was clean.Cons:The line was long.Reviewed 21 Feb 2017

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6.4

Pros:Short line for Avis members.Cons:No car ready when I arrived. Car had tape residue marks over all door and trunk seams. Car was so under-powered, it was scary driving it. There are many steeply graded roads on the Big Island. The car slowed to 20 MPH trying to ascend some of the hills.Reviewed 24 Sep 2016

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• How much does it cost to hire a car from Avis at Kona Intl Airport?

  On average a hire car from Avis at Kona Intl Airport costs £98 per day.

• What is the most popular hire car from Avis at Kona Intl Airport?

  Intermediate (Class Intermediate SUV or similar) is the most frequently booked hire car type from Avis at Kona Intl Airport.

• Where can I find Avis hire cars at Kona Intl Airport?

  73-361 Kupipi Street Suite One is the closest Avis hire car location to Kona Intl Airport. The telephone number for this location is +1 808 327 3000.

• Does Avis offer shuttle or airport pick-up services from Kona Intl Airport (KOA)?

  Yes