2.0
They were closed when I showed up, despite accepting the reservation at that time and sending numerous confirmation messages. When I called, I was told to "come back tomorrow", even though I had already paid for the first day (and, of course, I couldn't come back the next day). No apology was offered. Still waiting on a refund, but fully prepared to need to contest the charge through my bank due to the horrid customer service.Reviewed 23 Jun 2025
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2.0
No one was at the car lot. The car was dirty and we had no option to switch out the car.Reviewed 29 Aug 2024
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2.0
Had to wait an hour and fifteen minutes for the car to be readyReviewed 29 Aug 2024
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10.0
It took a while to get the car, but the car was really clean. It was exactly what we needed and everything was great.Reviewed 15 Mar 2024
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4.0
Airport pickup took an HOUR. Every other rental company had minimal to no lines but the thrifty/dollar rental desk had a super long, slow line. We were late to our event because of it. If I were doing again I would pay a little more to rent from another company at the Salt Lake airport. Once we actually got the car everything was fine.Reviewed 3 Oct 2023
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10.0
Cons:Great, simple, fast, service ion a very nice new car.Reviewed 26 May 2021
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2.0
Pros:The pickup at Salt Lake City airport had 1 attendant for 30 people, then the manager on duty arrived and helped. The attendants did the best they could with the crowd they had to manage.Cons:We had potential safety issues with our car when 4 and a half hours away from a rental office. We repeatedly were disconnected from service agents on the phone, and NO FOLLOWUP when this happened. Had to spend several hours on hold with NO resolution and, I repeat, NO FOLLOWUP. The safety issue turned out to be OK, but Thrifty was not interested in the least to help us ensure our safety was assured and our vacation plans not totally upended.Reviewed 5 May 2021
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4.0
Cons:I was in line for over 1 hour to pick up the car in SLC.....unsatisfactory! Everyone in line had reservations, so not sure how "manning the booth" during this period was not better predicted. If I hadn't prepaid, I would have moved over to another vendor. Agents did their best to keep things moving and were courteous. I appreciate the gesture of an upgrade, but didn't really need it.Reviewed 27 Apr 2021
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4.0
Pros:The pick-up process was awful and very poorly managed, but the car was clean and the drop-off was convenient.Cons:I waited in line for over an hour and a half to pick up my car, causing me to miss an activity on the first day of my trip. There was one person servicing a line of 30+ people until a second person (the manager) finally showed up to help once the line looked like it was close to 50 people. She was unapologetic for the wait and cited the fact that they are the cheapest as the justification for being severely understaffed to manage the number of reservations for that day/time. The counter itself looked like it was meant to accommodate at least 6 agents. After the long wait, when I finally got to the counter, they didn't have the type of car (mid-class) I had reserved for myself. While their prices are competitive I'm not sure I would book with them again in this location.Reviewed 27 Apr 2021
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2.0
Pros:Understaffed. Not helpful. Slow. This company undercut all the other competitors and had 30 people standing in the line for a car with only one person processing customers. the rest of the rental car lines had no people. We waited over 2 hours in line for our car and was late for our event. Will never go with Thrifty ever again.Cons:DO NOT USE THRIFTY.Reviewed 13 Apr 2021
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4.0
Pros:Fast drop offCons:False marketing of premium SUV. Nicer SUVs were in a class below. $300+ Extra fees charged at the airport. Bait and switch.Reviewed 12 Apr 2021
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2.0
Pros:NothingCons:The ability to cancelReviewed 1 Apr 2021
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