Reviews for Alamo in Salt Lake City
- All reviews 100%
Based on 41 reviews
11 Nov 2017
Cons: Scratch on bumper that was not recorded
23 Aug 2017
Pros: very quick and efficient - like the idea of a guy with a handheld but need signage to tell drivers what to do
Cons: no office just a guy with a handheld machine so a little confusing on what to do where to go to drop off.
16 Aug 2017
Cons: Car was not filled all the way up but I did not notice this until I was out of the airport
23 Jul 2017
Easy drop off
Pros: Friendly staff, easy drop off.
19 Jul 2017
Stranded in Salt Lake City
Cons: CarRentals.com via Kayak.com for Alamo allowed me to reserve a rental car with a debit card without CLEAR warning that a credit card is required for a point-to-point rental. The company accepts debit cards for round trip rentals, but not for point-to-point. This is not made clear in the terms and conditions. Once I arrived in SLC, Alamo wouldn't rent to me. They also wouldn't accept my boyfriend's credit card as collateral. The woman at the Alamo desk had zero empathy about the situation. She was also the only person working, and since I had to wait in line multiple times because of the situation, this was extremely tiring. Clearly, the desk did not have enough staff working. Because of this lack of clear policy, I was stranded in SLC. I will never rent from Alamo again.
16 Jul 2017
Cons: Im from Czech Rep. They dont accept my card and canceled my car. So I get no car. Paid insurance for nothing. I must rent car from AVIS.
7 Jun 2017
Pros: able to shorten my reservation line due my flights change.
27 Feb 2017
Some confusion about the final bill but they took
Cons: The drop-off (at the end of President's Day week-end) was very confusing - I was given different directions by different employees. Also, even though I had returned the car with a full tank of gas, when I got home, I noticed that they had charged me for 7 gallons. After calling them, they realized their error and fixed the problem but, nevertheless, I had to take time out of my day to deal with their mistake.
22 Feb 2017
very slow difficult pickup
Cons: Online slow system had to wait for keys to come from parking lot to see what cars were available
23 Jan 2017
Excessive wait during pickup
Cons: only one trainee to handle the customers for the pickup. Waited about 45 minutes.
14 Jan 2017
Free upgrade, but watch for fee's at dropoff
Pros: I loved that it was quick and easy and straightforward. They upgraded my car for free which was great.
Cons: I filled up the car, and they charged me $8 for two gallons anyways. Gas was 2.20 at the time. Also i wanted to pay with a debit seperate card, but they charged the one i had on file.
4 Jan 2017
Easy check in and out. Good car
Pros: Good car in the snow - it snowed a lot while in Utah
Cons: Windshield didn't defrost fully
3 Jan 2017
Efficient, affordable, and a nice car
Pros: Quick check in and departure
Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either
31 Oct 2016
$15 for 45 minutes
Cons: We arrived 45 million mutes early to pick up the car and were told by a rather surly attendant that we had to pay an additional $15 to take the car or wait 45 minutes. We waited
10 Oct 2016
Very satisfied. No hassle, no fuss.
Pros: Easy access at the airport. Excellent pricing
10 Oct 2016
Pros: The car was very nice.
Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.
10 Oct 2016
Check in time
Pros: Your staff was really great!
Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.
28 Sep 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
26 Sep 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
19 Sep 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
13 Sep 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
22 Aug 2016
Worrisome vehicle damage before rental
Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.