San Bruno Car Hire

Cons: dont use GPS, we got lost few time. Use Waze :)

Cons: Long waiting line. Operations can further improve.

Cons: Car was filthy inside

Cons: There was a huge line to the Fox counter and no to line to any other rental company.

Cons: Inside of car was dirty.

Cons: Finding the counter was difficult and then once we Received the car it needed an alignment and it had a foul smell in it when you hit the gas.

Cons: The whole set up at SFO is quite tedious. My salesman really pushed an upgrade when I didn't want one for the price. My "cheap" rental ended up being super expensive.

Cons: They kept trying to add all sorts of fee's and insisting on extra's and adding them without asking. The total came out to 4x what ways originally agreed to. Then when I complained and said I wasn't paying that price she couldn't figure out how to remove every thing she added. I spent over 2 hours trying to get it all sorted and another hour waiting for the car. It was 2am by the time I got out of there.

Cons: pick up was very slow. more than an hour in line

Cons: They got me Volvo wagon for the premium car that I reserved. And they sold me navigation but the car already has navigation installed. Poor customer service!!

Cons: Nothing

Cons: I returned the car on Saturday as opposed to Sunday morning and did not received any credit for that.

Cons: insurance opacity

Cons: The pickup person seemed unhappy and wasn't very friendly. Price was also a bit high but I understand that's SF.

Cons: They got my reservation but refused to give me a car. No explanation was given, and they also refused to give me my money back. I rented a car with another company instead.

Cons: Nil.

Cons: Unfortunately there were no cars available in the category I booked or even similar ones. I had a car that was perfectly comfortable, but not what I really wanted.

Cons: That Jeep is a gas guzzler.

Cons: Didn't bother to replace the window wiper fluid- it was empty

Cons: As we had a different car to the one we paid for we were told we would get any money refunded at the drop off. This didn't happen. The staff at the drop off spoke poor English and no on could tell us where to get our money back. Overall bad experience.

Cons: Nothing

Cons: It felt like a fraud. I booked a car online for 219 USD for six days. The final price when I picked up the car at the counter was 500 USD!!! They definitely use misleading advertising.

Cons: slow line at the car pick up office

Cons: The price I paid online was good. Then, I had to add a lot more! In total, I paid more than 3 times the price I saw on the website. It's not transparent, so it's not good for the user.

Cons: Lines were a little long

Cons: The "standard" insurance explanation is designed to make you feel like you better purchase it. If your credit card covers you, as mine does, you don't' need it--you just end up doing a lot of paperwork if you have an accident. OK, but is that worth an extra $120?

Cons: The agent lied about both gas prices and tolls, so we spent $450 for a rental that should have been about $200. They failed to respond when I complained by email.

Cons: The price was risen a lot compraring with the final price we had to pay for the vehicle. As you can see my reservation I requested to dropff the car at 5:30 am and we asked and confirm at the pick up point if someone would be at the dropoff location and we were told "yes, is an airport therefore people is 24 hours there" sadly no one was there and we had a flight to catch so we barely made it and we had to drop it roughly .

Cons: Signage getting back to SFO was confusing off 380

Cons: The pick up process was way longer than it needed to be. The agent did not have any of my information and asked me if I canceled? She had to redo everything and it was after midnight with our 3 kids we just wanted to get the heck out of there.

Cons: I was hoping for something more then the cheapest option when booking the "special" car and paying a bit more to be surprised.

Cons: A/C did not work properly. I was charged $72 for tolls which it is outrageous. I will contact Thrifty on the toll charges. I only pass one toll(San Mateo) on the way back from Yosemite Nat'l Park.

Cons: The car was marred on the fabric in several places and had burn marks. The outside was also visibly damaged in places and I was nervous I would be charged for the damage (still waiting to see). The line to pick up my car was long and delayed me about an hour, but all of the airport rental lines at SFO are very long, and this might have been the shortest one. The rental agent was pushy on trying to get me to upgrade, but that's not unique to this company.

Cons: We waited almost 2 hours in line at the Thrifty rental car counter at SFO

Cons: Car was a bit dirty and windows streaked. Could of made sure the car was clean and ready to go for the next customer.

Cons: At check in, I had to wait because that large of a van was not available at check in. Car was clean just smelled a little.

Cons: These jack holes jacked up the price almost $200 on pick up. And didn't include a jack (or a tire) in the boot to boot! Service was some jacked out green-screen operator on a creepy skype call thing at the airport, and then my clan and I had to walk. And walk. And walk. "Why are we walking, p'pa?" asked my young daughter. "Did we not make a success at the hiring of an automobile? America is very great, but why is there so much walking to come to an automobile you have just sold grand m'ma's jewels to hire? P'pa... p'pa, I'm getting hungry. Is it much further?" Our poor son Edmund died of typhoid, and we lost half our supplies trying to fjord the river. Nothin' but hate, you profiteering money gluttons. Toodles.

Cons: I hate how they try to nickel and dime you

Cons: I prepaid for my car on the website ($230). When I went to pick up the car, I went through the standard up-sells and declined them (~10 minutes of saying no). When it came time to give me a car, the up-sells became less obvious and the sales person led me to believe that the cost I was reviewing was the price I paid online. She showed me cars that were way above what I had paid ($500) for about 20 minutes as I continually kept our conversation focused on the price I had already paid. She then offered me a car "30 dollars cheaper than I had paid" ($200 total) and I took it. Turns out that $200 was in addition to the $230 I had already paid. Even though I asked for confirmation that I was not paying more than I had prepaid, it retrospect, she never actually answered that question outright - she never lied, just dodged. I feel played and Hertz now feels like a sleazy company. I'll go with any of the other multiple car rental companies next time.

Cons: There was a significant scrape on the car when we picked it up. They claimed it was our responsibility. We were in a rush to get to a flight but they made us fill out paperwork. I argued that if their records were correct to begin with, we wouldn't have to risk missing our flight.

Cons: $186 for a one-day, one-way rental seemed excessive.

Cons: Car hadn't been well cleaned since last rental.

Cons: Outrageous SFO fees.

Cons: Pick-up at SFO was bad. The first agent (a video representative) couldn't find the stall the car was supposed to be in. The second agent (after standing in a second line, of course) found the car's location. When we went to get it, the third agent informed us the car had already been given to someone else. This person then gave us a different kind of car, which magically had the same exact rate as what we had prepaid.

Cons: Only had 2 people working the counter. Waited 30 min in line.

Cons: So absurd to have to give a printed voucher to national when they have the reservation in their it system And they don't want to print it for you Ladies at the pick up asked for it but the guy at the return was more flexible

Cons: Nothing

Cons: I bought the insurance through kayak when I requested the rental car and then at pick up the national person tried to get me to buy more insurance because the insurance I got wasn't valid. Everyone tries to rip you off.

Cons: Nothing

Cons: had to pay more than was quoted

Cons: They add airport taxes that I couldn't find on the Web, and the price for being under 25 was higher than the one I saw online.