San Bruno Car Hire

Cons: Terrible service. Car developed an engine issue 2 days into a 1.5 week rental. Enterprise wouldn't replace the car, wouldn't give me a receipt upon return of the car, and then tried to charge me for the entire amount after telling me verbally I would only be charged a pro-rated amount. Phone at airport rarely worked so most times, no customer service reps would pick up. Have rented from here before without issues, but given how horrible treatment was will avoid them in the future.

Pros: Quick pickup and friendly staff. Pricing was reasonable and the car was clean, but void of any comfort or amenities, which is expected for economy cars. Probably should have upgraded for $10/day, but then it wouldnt be a good deal anymore.

Cons: Dropoff was convenient with a dropbox for keys, but crowded in the small parking lot and uncertain how the process is for charges when dropping off after business hours. The economy car selection is really bad, with bald tires, uncomfortable ride and void of convenience features. At least they had a/c and radio.

No communication

Pros: I dropped off at the destination, it was closed. Tried to call numerous times to find out where to leave it... no one would answer to even leave a message.

Cons: The car drove well.

Poor communication

Pros: My gf and I went to pick up our rental, never knowing of a $200 deposit that was supposed to be held until return. We had to switch around our funds 3 different times because of her lack of communication. We then went out to the car and the window was broken and finally settled into the new car. Upon returning, they claimed that we had ashes in our car (which is not true) and claimed it would take $150 to clean, so we only got refunded $50 after the whole deposit was taken out days before. We will never be going back.