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Very handy for SFO (free car, takes ~10 min), so perfect for our early flight. Great friendly service. Good free wifi, and we got a free upgrade to a nice spacious suite. Very comfortable bed and good linen and toiletries. Good Mexican restaurant (Don Pico's) just a few minutes' walk down the road. Reasonable breakfast, and nice free cookies. Located on the main road, with no decent views of anything much.
Very clean, well appointed modern rooms, with 100% Cotten sheets and down comforters. His and her bathrobes. Standard continental breakfast, with bonus Starbucks coffee. Evening has coffee/tea with cookies and complimentary glass of wine. We absolutely loved our stay at this hotel and we definitely will stay again.
A nice hotel. Staff very friendly and helpful.
The room was beautiful and very clean. The staff was very polite. They upgrated us to a Junior Suite at the same price we have booked for a standard room (we have not asked for). The best hotel near SFO.
The staff serivce was exceptional and went above and beyond! The hotel was nice and clean. Worth every penny!
Large, nice and clean rooms. Good breakfast buffet included. The free shuttle service was not very efficient and the staff was not very helpful in finding a solution.
The beds were comfortable, plenty of room and friendly staff. Beautiful and simple room. Great experience.
I booked this hotel as it was a good price, had great reviews and was convenient enough for a conference at the Moscone Center without paying ridiculous downtown prices. I wasn't disappointed. The staff were all really nice, the room was comfortable, very eclectic design, modern bathrooms, but some very opulent furniture. About a 15 min walk to the BART, 10 min to Caltrain, about 5 min walk to the downtown San Bruno area that has quite a few restaurants and shops. Would definitely stay there again and make time to try the spa! I didn't think the breakfast buffet was anything special. but since it was included in the price, can't complain.
Beautiful room, clean. Only the temp was uncomfortable. The temperature control did not seem to work; the room was too hot and the thermostat was turned down to 59. It felt like 80 degrees.
I loved the staff, the decor, and the service. The hotel is absolutely beautiful. Nope! Loved everything!
I liked the quietness, the calmness, the beauty of the room, the internet service, the choice for breakfast, the helpfulness of the staff, the neighbourhood behind the hotel and the design of the interior and exterior and outfront garden. I did not like the service from the airport. I ended up getting my own cab to the hotel after waiting for about 1 hour outside at the airport. Part of it was my fault as, for a while, I was standing higher up on the island so I understand why there was difficulty. When I, finally, did stand in the correct place, however, no cab came by to find me. I am not sure how this can be changed, as, for me, for my first time at your place, I didn't, initially, understand where your shuttle service did its pick up. So, it seems to end up - that I was looking for an unknown and, the cabby is looking for an unknown. On the way back, I waited 35 minutes for a pick up, after making arrangements early. So, it isn't so great!
Clean room. Great coffee in room. Staff very friendly Cold pool, too much chlorine in jacuzzi, the room doors make a lot of noise when opened and closed.
Front desk staff were very helpful and attentive with booking taxis, looking into tours, explaining the BART system, accommodating room needs, etc. Bistro was understaffed. Lines for breakfast were long and very slow moving. One morning the one worker who had to ring up food, make it and serve it - was so overwhelmed that she forgot to give me my food. I ran out of time to wait for it and when I tried to cancel my order she gave me a hard time about it. Kids wanted to swim in pool but the water was ice cold and not possible for them to swim in it. This was a huge disappointment.
Most hotels including other Hilton owned hotels offer a free breakfast. This one does not. So, even though we liked this hotel very much otherwise, we will probably go back to the Embassy. It was surprising that they didn't, though since most all do including other Hilton's! I hope that changes as I am a new Hilton Honors Club Member as well. I was told I had to be a "Gold" member to get this. The only problem, being handicapped, I don't travel enough to ever reach that level, but do go every year to SF and NY with my family. A comp'd breakfast would be great.
Too noisy - aircrafts taking off constantly. No real breakfast option.
The hotel staff is very kind and location is very convenient
The staff was very attentive to our needs. My bank had changed my credit card number so they could not CONFIRM our reservation, however, I called ahead and they took care of all our needs in a friendly way- they even upgraded us to a bigger room which was great for our family.
Comfort ok - Conviently placed at 5min from sfo airport Hotel not really insulated against noise. You could hear people in the corridors.
Staff was really friendly and helpfull. It was only a little bit of a walk to the BART so it was easy to get into the City. Breakfast was included and was tasty. For the money there was really nothing I could say that was negative!
The room was clean and big with fridge, microwave and kit for coffee and tea. The price was ok and the shuttle bus was on time (for other customers: shuttle bus arrives at the hotel at .00 and .30 every hour; you must book it at the Reception). Near the hotel there is nothing interesting (if you want go to San Francisco without the car, you have to go to San Bruno bart Station -15 minutes from the hotel by foot).
This hotel is convenient to the rental car center. I had a flight leaving during morning rush hour so was glad i only had a few blocks to drive.
The facility was spotless. Could hear the television in the room next-door.
Staff was friendly and very helpful. Room was comfortable. Breakfast could use an alternative to eggs for protein---maybe peanut butter?
Proximity to airport was excellant. decent restaurants clolse by. not great continental breakfast
Clean and comfortable .... close to airport ... coffee available...not a good choice for family unless using Bart or needing overnight place for flight....left charger and was sent to Me quickly ..... very nice Shuttle slow and infrequent for pickup at airport... dies not run frequently in morning to airport .... if you miss it you will Need a cab..... also van not clearly marked .... very confusing
cheerful and helpful staff, nothing too much trouble. Good rooms with v.good facilities for the traveller an internet terminal would have made my stay perfect
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Location No swimming pool
Everything else was great Price for parking
The location A 4 star Marriott hotel without room service? In San Francisco? Get your act together. What a dated American hospitality company. Will not stay there again and would not recommend this hotel to anyone
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
Great location great front desk people beautiful view Drink left in room from previous occupant
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Room was really big and comfortable. Location is very convenient for shopping and entertainment in SF. Wifi is not included and has to be paid separately.
The tavern in the hotel was fantastic and upscale; excellent choice. The room was spacious and comfortable for a family. The lobby and hallways are a bit sterile, could use more modern, less noisy design.
Very friendly service. Very convenient location. Very good value.
dark room with a small window
Smoking room Too many conferences
Parking very very very expensive
Clean luxurious room Lobby gets a bit busy as it has bar area open for all to use Room was not checked and had a few teething issues, but quickly resolved
It was walking distance to the club we went to. The bathroom wasn't as clean as it could have been.
Location in the center Hotel very impersonnal, nothing in the bbathroom, such as shower cap, glass,or shower gel.
Convince cleanness nice restaurant The expensive fee for flippin parking in your garage felt like we got robbed leaving S.f
very poor internet connectivity despite high prices for it
The location was really the best and only great thing about this hotel. I still can't believe they don't have valet parking. At over $200 this place should be able to park your car. To have to pay over $100 to park my own car is the main reason I will never retrurn to this hotel
I was very happy with the hotel, location in the city, the service & the staff. I couldn't stay longer.
The bathroom was nice with shower and tub. The indoor pool and Hot Tub were great for relaxing after visiting the sites. There was $25 per room charge for use of the pool/hot tub but this was small price to pay for this feature. Aggressive panhandlers all over the city.
Location, friendly staff Thin walls, cold pool
The room was quite nice. The staff was very curteous and helpful. The location is convienent. The price was reasonable. The pool was only available as part of the health club which annoyed me.
The room was smaller than what I'm used to, but very comfortable. The bed was plush, with high-quality bedding. Good shower and toiletries, fast elevators, comfortable lobby The walls are quite thin, and because the toilets are vacuum toilets, they are louder than average toilets, and you can hear everyone flushing. The bathroom door is also a stylish (but not noise-blocking) glass barn door, so if you are sharing the room with someone, they will hear everything that is happening in the bathroom. There is a $25 fee to use the gym and pool, which I was not aware of when I booked the room.
They charge you extra for the health club, which is not that great - I found that to be offensive!
Beautiful interior design Expensive vehicle stay rate. Small room
Excellent location Good pillows, bed & linens I had a queen room, very small No remote control for the TV Long, long checkin/check out process. Gym in not complimentary
I found the staff very friendly and accommodating. I would easily recommend the hotel to others.
Location Fees for Internet and gym. Additional fees for more than two adults.
location fees for everything including gym and even moving anything in the mini bar. grout in shower old and stained, toilet off center and wiggled.
Great stay at the Hotel Nikko, definitely pay $25 for access to the pool and spa.
Room was large & I only had a queen. Bed, pillows & sheets all very good. Hotel is dated but some would call that charming. My robe had stains on it.
Comfortable beds. Great location. Nice staff. Beautiful decor. Poor soundproofing- we could hear everything next door. $65 parking and $14 wifi. "Courtyard view" misrepresents the huge noisy cooling type towers. Breakfast was 1 1/2 hour late. Dinner in the restaurant was loud and only mediocre.
Beautiful hotel, great service. Staff very helpful, especially Scott at front desk
Reputation was indeed lived up to ...better than I expected Cost of overnight parking
Location and setting Service was awful - restaurant had several issues.
The staff was both professional and warm. The room was immaculate, the view breathtaking, and the beds are phenomenally comfortable. A truly memorable stay. If you are looking for something sleek and modern this is not your hotel. Food and drinks in the hotel itself are not good value, especially given the wealth of foodie options in SF.
The staff, rooms, comfy not over the top stuffy Expensive
Location Parking at $65 a nite is outrageous There were no blankets in the room so I asked for some they came an hour later. I had to call 3 times to get service. Wifi was $14 a day not free. Coffee in the room was poor. U would think they could provide quality coffee. Paper was delivered to some rooms but not ours
View, room, service
I originally was trying to book this hotel via the QANTAS website however they had problems, so I rang the hotel direct and they were most helpful. Not only did they book me in, but they beat the original price and converted it for me to $AUD for my small brain. I drove to SFO from LAX - on arrival bell hop service was excellent, didn't miss any bags or jackets that were in my car. Stayed in the main building - Fairmont Queen room Clean and tidy Free WiFi BathTub Excellent staff Late checkout Food selection and room service Tonga room is a must see Location very central to anywhere you'd like to be in SFO The main building although grand, is a little dated. The refurbished rooms are good, but the particular room I was in the door didn't fully open because the wall gets in the way, so for room service the trolley couldn't be wheeled in, food had to be carried in from the door, and there wasn't really any table to put the food on, only the writing desk or the fold out mini bar. I had to call for slippers
Very luxurious and clean. The staff was friendly and helpful, especially the management. When things went wrong, they were accommodating to benefit me for the inconveniences. Upon checking in, they didn't have our room available until the next day. Not sure how that even happens, but after talking to the manager, he miraculously was able to get our room. I had an allergic reaction to the laundry detergent they use on the bed sheets and my eyes swelled up. I was told that if you have allergies, you need to call in advance to make sure they wash the bedding with hyper-allergenic detergent (they normally use Dawn). For the inconveniences, they did comp me my room service.
The view is amazing in the linens were very comfortable Valet parking is a bit steep in price
The breakfast buffet and the beds were excelent. The site location is great and the building has a great history The service staff at the breakfast room was not good.
the checkin was excellant, The room was great. The vallet service was very accomadating. called downstairs to get closet door fixed and the man who answered the phone was very rude.
great location rooms are too dated. needs major renovation. coffee bar in the middle of the lobby is too tacky for a luxury hotel if it is one.
The feeling, atmosphere of the hotel.
Great room in Tower section,with great view & very comfortable beds. Also very helpful concierge named Jeff. We had to remind them on two occasions to clean our room. On the day before check-out,our room was not cleaned or refreshed. This was really the only negative,apart from the fact that the drinks in the main bar are quite expensive.
Very convenient location.
The desk manager weas excellent Strike is bad poor service at breakfast
Location and view from room
Its location was prime reason for choice Drinks and food too expensive
location! slight decripitude
Games room and outside space No restaurant but they offered discounts to other restaurants.
Great location! Very close to pier 39. Comfortable bed and pillow. Soundproof was rather poor. I can hear people walking by my room and chatting very clearly.
Its in a great location downtown.
Good location and good nice hotel
Convenient location, clean room with a comfortable bed.
location was very good. people were very friendly
We only had a short stay - stopover of 2 days as we were on route to Canada. Close proximity to Union Square / Cable Car and city shopping and ofcourse the easy access from SFO Airport via the BART. $10 return trip each was a steel. Hotel staff excellent. Room was perfect - high floor with views and the bestest 2 x Queens - very very comfortable Not a thing - was just perfect and I would stay again, actually I would go out of my way to stay there again
We loved the 23rd floor and the view from our room. We could see the parade and crowds from above instead of joining in on the giants parade. We also felt the bed was very comfortable and the room was quiet with relatively little street noise. We were not happy with the additional 120.00 U.S. added to our bill. According to Booking.com, we were quoted 798.00 for the 4 nights. On our print out, it stated "total costs" 798.00. Nowhere did it state that there would be an additional 120 added. We would never use your website again.
Great location, accommodation comfortable, staff helpful and professional
The staff were very friendly and helpful without being intrusive.Received a free upgrade to a suite without even asking which really made our trip! I have already recommended this hotel to colleagues! No
Good location, friendly staff
The staff at the Hotel was extremely helpful and accommodating. Especially your front desk reservation clerck and the bell desk.
Hilton Honors perks made a good place great - $10 to upgrade to full breakfast and a suite. Good facilities, helpful staff
Beautiful hotel with strong drinks! No nightlife near by.
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
The rooms, meeting facilities, customer service Nothing
Exceptional customer service. Unclean.
Under construction, noisey
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
The hotel was beautiful and it was clean
The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
The lobby area inside us very beautiful, yet it's not that unique anymore compare to some of the newer hotels. Location is very good, right access from ferry building and many good restaurants. Room needs renovation. Restroom is small, couldn't find light switch when we get in the room. Booked king bed room and was given a double bed room, staff told us nothing they could do. They did give us some credit but only end up buying some water, because there is none in the room.
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
Very comfortable bed, great location, friendly staff.
Through Expedia I got a great deal to stay at the Westin for 3 nights and it was great! I stayed over the Thanksgiving weekend and even though it was a holiday the staff was extremely friendly, helpful and accommodating. Nice shower, awesome beds and it's close to the bay so you can just walk outside for a beautiful veiw and walk. Also has a free shuttle and is a short walk to the BART station!
The staff was very helpful and the conference rooms and facilities were very nice and what you would expect from the Westin. Room was clean. Good location First thing I was thoroughly disappointed in was the pillows. After traveling I was tired so I immediately fluffed up the pillows to lay down for a short nap. But the pillow cases sounded and felt like paper!!! And 3'outnofnthen4 pillows were so lumpy and flat, not one firm pillow and that combined with uncomfortable pillow cases I woke up with a neck ache. Bed was uncomfortable . And the sound level in our room was so LOUD that we were woken several times by people walking by talking and each room to either left or right we heardbeverybtime the toilet flushed and every conversation or slammed door. Very disappointed in my stay this time. Better soundproofing the rooms..it felt like paper thin walls!
Parking is $25 Come on. Also, Westin withheld $100. from my card for "incidentals" wi/o notification. The cheesy glasses in the room were carefully encased in cheap plastic wrap with the prepared label "SPG Members" affixed to the bottom of each glass, alerting the non-SPG Members that they would be charged for unwrapping the household plastic wrap from the glass if they dared to venture to drink from actual glass rather than from the plastic UNlabeled "glass" next to the special SPG one. The tub drained poorly. This hotel is full of itself and not much else in terms of service and ambiance.
The hotel was clean & pretty well maintained. The staff were not helpful or friendly. The pool was freezing. The wifi was $10 and parking was very expensive. I was hoping for a nice quick pleasant overnight stay. It was quick but not so pleasant.
Airport Shuttle, Our room as next to the elevators and could hear them going up and down. We should have requested a new room but we arrived late and had to leave very early the next day to catch our flight.
We liked having a free shuttle to the airport as well as the indoor pool. It was great for our one year old to swim and get some energy out before a cross country flight. Staff were very accommodating and provided us with a crib for the room. The hotel restaurant was very expensive, but this is not surprising for San Francisco.
We liked the overall vibe and style. We didn't like the inconsistent customer service and the room vibrated from the restaurant's exhaust fan. (We moved to another room.)
Clean, spacious, and well laid out. Friendly and helpful staff. Airport shuttle was a disaster. No shock absorbers. Rough ride.
Convenient to airport n hwy Tight room
Nicest hotel staff I've encountered in a very long time. They were incredibly accommodating to myself, my husband, and my 2 year old daughter. We had an overnight stay for a connecting flight and the hotel is extremely close to the airport with a very quick and frequent airport shuttle bus. We happened to be stuck there with a delayed flight on my daughters 2 year birthday and when the staff found out they gave us an extended check out and treated the birthday girl to pasta and a birthday brownie. It was a really pleasant surprise for a tired and traveling family. Thank you Westin!!!
Hotel provided shuttles every 15 minutes to the airport. They dropped you off at your gate. Very nice.
The location is the only good thing about this hotel Customer service was horrible after a long flight
We had a view even from the 9th floor. Very clean and cozy. Staff was really kind. No mini fridge :(
Comfortable and clean. Good location No room service
Location was nice for exploring the city. Room was clean/comfortable. NO INTERNET at this hotel... In the modern age, it's ridiculous that wifi/high speed internet is not included in the cost of the hotel when you purchase ahead of time. On top of that, I asked about wifi when I was checking in, and the lady told me we could get internet with an OPTIONAL ~$35 PER night fee, that included internet and other services like bike rentals. We didn't want to spend this, so it made sense that I couldn't connect to any wifi from my hotel room. When I checked out, they said they had charged us for the fee, and that it was required, despite the fact that we'd never connected to the internet. Outrageous that this wasn't just in the price of the hotel from the getgo... Don't bother with this place until they get with the modern age.
I loved the view and staff was extremely friendly and the location great. Bed was very comfortable and and room was nice and clean. Mabye a lil upgrade on the appliances other than that it was great. I think for the resort fee it should have came with a little more amenities.
Location staff and cleanliness No room service or mini bar
Poor accommodations. Rude staff.
You had to pay for WiFi and the restaurant had a very limited menu.
Great location. Nice staff. Bathroom too small. Drain didn't work well in tub. Sink drain wouldn't close. Toilet too close to door.
View was great, staff was very friendly, and room was very clean. $58 for over night parking is outrageous, because of that I will not stay here again. Also, $20 for wifi? For the price you're paying that should definitely be included. We had to ask twice for a crib to be sent up to the room, that was a little disappointing when I had two small children to get to bed upon arrival. Also would have been nice to have a mini fridge included in the room. When traveling with kids it's very convenient to have a fridge to store their milk, snacks, etc
Great location Restaurant can be improved, i. e. choice & prices slightly too high
The room they put us in was very small. There was no refrigerator, no microwave, nothing that would make the stay comfortable or say luxury. Plus the parking cost and facilities fees are ridiculously high.
Location. Proximity to public transportation. Doors, fixtures show age, wear and tear. Facilities fee (which I assume were adjusted for SPG Platinum members)
This hotel is simply amazing. Feels just like home. My room had a kitchen and living room, plus a separate bedroom. Hot breakfast is included and they provide a shuttle to nearby areas. BART Is walking distance or you can even use the shuttle. I will definitely be going back here again!
location near attraction false fire alarm at 12:30am
The room was beautiful and the staff was exceptionally friendly. The location was convenient. We liked everything.
The kids especially loved the indoor pool and the staff in the pool area were extremely gracious and helpful.
Fantastic SF landmark...we never left the Hotel.
Location Bathrobes, slippers, and WATER included wow! Portable led lighted mirror. So convenient. Staff was really attentive to our needs and accommodating Very clean Booked a double bed superior room through AMOMA.com and they offered a king superior at the front desk. Definitely appreciated that. Spacious 2 ice vending machines on every floor Nothing.
Loved the central location and the historical ambiance of the hotel.
Decor, comfort and staff interactions. I did not sleep all night due to an event at the hotel where people were slamming doors and talking in the halls all night.
I liked the overall appearance - the old world charm with today's amenities - great pool! the servic nothing
very good location and excellent pld decor Allows animals so we have dogs barking a couple of nights. Regular noice from the plumbing also disturbed us
The hotel is stunning and the staff is so nice. I loved the history and the elegance of the place. I liked everything.
Nice to stay in a piece of history. Very convenient location for MUNI/BART. Rooms appointments very nice, beds great. Main lobby atrium is stunning. Well-trained, personable staff. Coffee/wifi in room would be nice, but that's unfortunately the nature of the beast (Hol Inn Express does that, not most upscale). I went with two hyperactive twin boys, and though not an ideal hotel for kids in most ways, the staff was very patient and accommodating with them. I'd say I wish it were a better value, but really next to what else what available in the area it was a better bang for the buck than most.
Really cool amenities,close to everything you need.Room service was nice and really cool views. I didn't like that after driving two hours up to SF,having reserved my room almost a week in advance they informed me my room was not ready,then couldn't give me an answer as to why or how long it would take to clean.Luckily friends who were getting married in the city had their room so we stayed there and waited almost an hour and a half until they called me to tell me it was finally ready then didn't offer much to try and make the situation better
Window view was loud but nice, room was clean and service was very good. Nice location. Jeffery was a great bartender showing professionalism with an intoxicated female needing assistance at the bar Urban tax fee is a shady charge that was not explained at check in, The fee is for bike rental and internet, yet the Wi fi was listed as free and you would be insane to ride a bike down the hills. I had to argue to get it removed.
The location and our room size No complaints
Very comfortable bed. Free wifi. Good gym. Very friendly staff and they sell oddities water for $1 a bottle. A little bit dated interior
GREAT CUSTOMER SERVICE, EVERYONE IN THE LOBBY WAS VERY HELPFUL AND KIND. HOTEL WAS CLEAN, AND PROVIDES A FRESH SMELL AS YOU WALK IN. I LOVED THE WATER BOTTLES TO GET PURIFIED WATER AS YOU WALK IN OR LEAVE.
Nice location Slow service from check in to check out Uncomfortable beds (pillows were worn flat, requested new ones and got two more flat/worn out pillows) Towel was dirty (not stained--it had actual chips of dirt on it) slow wifi Very low quality food
Location Mandatory "urban bundle fee" of $20+ per night, even if you don't use or want the services. Housekeeping was bad -- there was a half full highball glass in the hallway outside our room for our entire stay. When we arrived on a December evening the room temperature was set to 54 degrees with cold air blasting in. Overall not a friendly or welcoming environment, unfortunately.
The location is wonderful, the bed was good No one answered the valet parking phone three days in a row. No room service. A beer glass sat in the hallway for two days without being picked up. Kitschy "hipster" feel.
While the yellow carpet in the halls is a bit dated and worn, the rest of the Stanford court is updated, quirky, and fun. The staff is great, and the location is only half a block from the top of nob hill. Great weekend escape.
Stanford Court hotel was in a terrific location. Cable car intersection right out the front door was super cool. The lobby and bar were upscale and clean. I would recommend this hotel to anyone looking for a boutique hotel in San fransisco. The room size was a little small for the money, and you could hear everything from the hallway and surrounding rooms.
I liked the lady at check in helping resolve an issue with billing. Somehow, the hotel reservations people decided I should pay for an extra night when I had cancelled that night the previous week. The lady at check in was very helpful and was able to resolve the issue, but I was disappointed I had the issue in the first place. It was not clear to me why this happened. The room was nice - but quite expensive in my opinion.
Steve, one of the staff members, was very friendly and helpful. Aside from that, nothing. Nearly everything. The rest of the staff seemed unimpressed with the hotel themselves and in fact mocked the hotel for intentionally using "false advertising" to lure customers into staying there. Upon arriving we received a "complimentary upgrade," which off the batt seemed wonderful, but once we entered the room we were appalled; we couldn't even imagine what our original room would have looked like. When I called down to complain about the striking difference from the pictures on the website the woman at the front desk replied that what I saw online was called "photoshop." The room was spacious, but empty; there was no headboard, safe or amenities. The hotel offered nothing, but rooms and was not the kind of place you looked forward to returning to at the end of a long day. I would not recommend this hotel to anyone and I would never return myself. For a couple hundred dollars more I could have stayed at the nicest hotel in San Francisco. This hardly ranks with the top hotels in the city, despite its high prices and false four star advertising online.
Friendly staff, great location (walking distance to most attractions), comfy beds and updated overall. Needed spa after some gruelling walks (need to be fit to get around) or simply jump on cable cars outside hotel ;). Although We found city pricy, hotel food offerings were excessive to say the least (no room service either?)Management has to know within walking distance are some great options for meals that are easier on your wallet.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
They charged extra fees.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
Nice view beds very comfortable.
Location and comfort
Sight seeing and shoping No
Location..decor...staff...service...all were great!!!
The room was very comfortable, in particular the bed and pillows were comfy.
Excellent as usual. Staff very helpful with an early check-in.
The staff was friendly. Concierge restaurant recommendations on the money. The location was excellent. Rained the entire weekend-but no matter the hotels had huge umbrellas for their quests. Lighting could have been better when you entered the room (outside bathroom.) Prefer bathroom sink outside of bath/shower area. Allows two people to get ready at same time.
evberyone was great and very helpful the location was perfect our view was a wall
Big positives: cleanliness and size of room, very cheery staff, newer hotel. Somewhat kitschy decor that was also endearing . Cool rough hewn wood beams in room. As a former San Franciscan touristy Fisherman's Wharf wouldn't be my first choice but appreciated quietness of area. Far cleaner, quiet than Union Square or SOMA. Better value than Union Square, much nicer than motels on Lombard. Heard some guests making noise in hall in middle of night.
Location to Fisherman's Wharf Walls were a little thin. Could hear the people below us. I was really excited about the rate I got for this hotel compared to other websites so I told my sister about it. She booked a room at this hotel for the following week and got a rate $110.00 cheaper than mine, higher floor and better view, so I was a little bummed about that.
Quirky rooms decor & staff Lack of facilities no hotel bar or estaurants although there are independent providers attached to hotel. No pool.
Location location location The hallways have an unpleasant odor; however, the room did not - thank goodness.
Price,staff was great,looks great after renovations
Very good location if you have to sleep near to the airport. But it's the only reason to go this hotel! Room very noisy (like all Howard Johnson!), is there really a wall between the rooms?
Don't know they overbooked cancelled reservation have not received refund yet Don't know they overbooked cancelled reservation have not received refund yet
the room was clean and has a very nice bathroom. nice and quite. staff was very nice, close to trader joes and dining. thanks everyone who made are stay pleaseant.
Clean, non-smoking, reasonable rates, and convenient to SFO. Airport shuttle service doesn't start until 4am
The staff is friendly, respectful and very helpful. Third time at staying there and thoroughly pleased. Continental breakfast is basic, but plenty. We were happy with it.Very clean rooms
Convenient to SFO airport; Shuttle service needs a little tuning up; breakfast adequate but could use a waffle maker. I liked the ease of getting into San Francisco via either I-2880 or Rte 101. Protected parking was good. Walls are thin and the neighboring room was loud both into the late night and when getting up the next morning.